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Infinite Blue vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Infinite Blue
Ranking in Rapid Application Development Software
41st
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
1
Ranking in other categories
Low-Code Development Platforms (35th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
231
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of August 2026, in the Rapid Application Development Software category, the mindshare of Infinite Blue is 0.8%, up from 0.2% compared to the previous year. The mindshare of ServiceNow is 4.5%, down from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
ServiceNow4.5%
Infinite Blue0.8%
Other94.7%
Rapid Application Development Software
 

Featured Reviews

Logisthead67 - PeerSpot reviewer
Head of Logistics and Operations at a manufacturing company with 51-200 employees
A simple solution with an easy setup and good stability
The solution is simple. It's very easy to deploy, and there's no risk with sorting that out. It's very fast to develop the screens and the modelilng The solution is expensive. They should try to improve their pricing strategy. The user interface should add some more functionality in the next…
Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is simple; it's very easy to deploy, and there's no risk with sorting that out, and it's very fast to develop the screens and the modeling."
"If you're really wanting to understand the time and the effort and the amount of work that flows through your organization, utilizing ServiceNow can help you really build that infrastructure out by tracking incidents and then taking incidents to problems and making sure you have a changed infrastructure, really understand how much downtime you could have with an environment."
"It acts as a one-stop shop for customers to be able to go in and create instant problem tickets if the incident is severity one or two."
"The flow designer for application development is the most valuable."
"One of the nice things about ServiceNow is that, if you have your process, you can design the ticket and the form according to your process."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"It's great to do statuses or to review tasks."
"Good stable and scalable solution."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
 

Cons

"The solution is expensive. They should try to improve their pricing strategy."
"I think they also should rethink the way they license the tool because it’s too expensive to automate all of your business, but you’ll need lots of licenses."
"I would say that for the things that I like to do, which is muck around in the underlying, I would say that it's going downhill."
"I think the licensing and pricing of ServiceNow is quite expensive compared to other tools."
"One area of improvement is the user interface."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"In some cases stability is an issue."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"I'd like to see improvement in their mobile space just because that's certainly my priority."
 

Pricing and Cost Advice

Information not available
"The price of this solution is expensive."
"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."
"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
"The solution is expensive."
"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."
"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
11%
Manufacturing Company
10%
Government
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise35
Large Enterprise179
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What is your experience regarding pricing and costs for ServiceNow?
ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business requirements. Pricing varies depending on modules such as ITSM and ITOM, and lice...
 

Also Known As

Progress Rollbase, Rollbase
No data available
 

Overview

 

Sample Customers

Pironet NDH, Jungle Lasers, Aintercarga SAS, ASPsoftware, Cloudselling
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software. Updated: August 2026.
908,834 professionals have used our research since 2012.