ServiceNow and Ivanti Asset Manager compete in the IT asset management space, with ServiceNow having an upper hand in comprehensive features, while Ivanti is preferred for specialized needs.
Features: ServiceNow integrates with third-party applications, offers automation capabilities, and provides extensive IT service management functions. Ivanti Asset Manager delivers strong asset lifecycle management, provides insights into hardware inventories, and offers detailed software inventory tracking.
Ease of Deployment and Customer Service: ServiceNow facilitates quick deployment through its cloud-based setup and provides extensive resource support. Ivanti offers cloud and on-premise deployment options, with notable customer support and comprehensive onboarding assistance.
Pricing and ROI: ServiceNow involves higher setup costs but offers greater long-term ROI through its robust functionality. Ivanti Asset Manager has lower initial costs and provides strong ROI with its targeted asset management features, making it a cost-effective choice for businesses with specialized needs.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 13.8% |
| Ivanti Asset Manager | 1.1% |
| Other | 85.1% |
| Company Size | Count |
|---|---|
| Small Business | 55 |
| Midsize Enterprise | 35 |
| Large Enterprise | 166 |
Total Asset Optimization
Ivanti Neurons for ITAM tracks your IT assets to make them work harder for you. The solution's configurable design helps you define and follow your own workflows, or implement out-of-the-box processes.
Whether managing software, hardware, server, client, virtual, or cloud assets, you gain a complete view of your IT asset position.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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