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Ivanti Endpoint Security for Endpoint Manager vs Quest KACE Systems Management Appliance (SMA) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Microsoft Intune lowers costs and boosts efficiency by automating management, enhancing security, and integrating with Microsoft services.
Sentiment score
5.8
Ivanti Endpoint Security enhances threat protection, reduces downtime, automates processes, saves costs, and improves operational efficiency.
Sentiment score
7.3
Quest KACE SMA boosts ROI by enhancing productivity, reducing manual work, and simplifying IT management for rapid adaptation.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
 

Customer Service

Sentiment score
6.3
Microsoft Intune support is helpful but needs faster response and consistent technical knowledge, with premium support being more effective.
Sentiment score
6.5
Ivanti Endpoint Security support is generally well-rated, but users seek more responsive, region-specific assistance and customization guidance.
Sentiment score
6.6
Quest KACE provides excellent, responsive customer support with quick solutions, appreciated for multilingual assistance including Spanish, and professional service.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
I rate customer service at eight out of ten as there is room for improvement in response time.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
 

Scalability Issues

Sentiment score
8.3
Microsoft Intune's cloud-based design enables seamless scalability, efficiently supporting organizations of all sizes by easily managing numerous devices.
Sentiment score
7.8
Ivanti Endpoint Security is highly scalable, managing vast endpoints efficiently with proper design, rated highly by users for performance.
Sentiment score
7.2
Quest KACE SMA efficiently scales across organizational sizes, supporting various networks and expansion needs without sacrificing performance.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
On a scale from one to ten, the scalability of Ivanti Endpoint Security for Endpoint Manager would be rated between eight and ten.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
We have outgrown the size of one KACE appliance and are now running two.
 

Stability Issues

Sentiment score
7.6
Microsoft Intune is praised for high stability, reliable performance, and is supported by continuous updates and strong cloud infrastructure.
Sentiment score
8.2
Ivanti Endpoint Security for Endpoint Manager is stable, with varying ratings, praised for good server performance and auto-healing features.
Sentiment score
8.1
Quest KACE SMA is stable and reliable, offering quick recovery, responsive support, and effective updates with minimal downtime.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
 

Room For Improvement

Microsoft Intune needs enhancements in app deployment, remote management, UI, scalability, security, and non-Microsoft device support.
Ivanti Endpoint Security needs improvements in mobile onboarding, reporting, UI, integration, customization, and connectivity with IT service tools.
KACE struggles with scalability, automation, user interface, integration, and support, affecting imaging, patch management, and asset management.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Navigation could be better optimized for quick navigation by the user.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
 

Setup Cost

Microsoft Intune is cost-effective for large enterprises, especially when bundled with Microsoft 365, despite high standalone pricing.
Ivanti Endpoint Security can be costly but offers customizable, high-quality solutions with negotiable pricing for diverse licensing options.
Quest KACE SMA offers cost-effective per-device pricing, ideal for large enterprises, though potentially costly for smaller businesses.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
 

Valuable Features

Microsoft Intune offers seamless integration, comprehensive management, and flexibility across platforms for secure, efficient hybrid work environments.
Ivanti excels in patch management, unified device management, and workflow efficiency with a user-friendly cloud-based interface.
Quest KACE SMA simplifies IT management with efficient deployment, inventory, automation, and integration, boosting productivity and resource allocation.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
Ivanti Endpoint Security for Endpoint Manager is cloud-based, which aids in deployment.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
277
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Microsoft Security Suite (1st)
Ivanti Endpoint Security fo...
Ranking in Unified Endpoint Management (UEM)
7th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
9
Ranking in other categories
Endpoint Protection Platform (EPP) (33rd), Endpoint Compliance (6th)
Quest KACE Systems Manageme...
Ranking in Unified Endpoint Management (UEM)
8th
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
39
Ranking in other categories
Client Desktop Management (3rd), Endpoint Compliance (8th), Remote Monitoring and Management (RMM) (12th), Patch Management (10th)
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Sanjay Mukhopadhyay - PeerSpot reviewer
A solid low-code builder that helps build workflows and processes in a variety of settings
It's not complex, but you need certified skills for setup to be easy. It is different for an L1 resource, who has a basic understanding of things and may not be a developer who deeply understands how to build up the solution, where that understanding is present with an L3 or L2 resource. For maintenance, you need at least one skill set for each module. You would need one for UEM and one more for MDM, which is the ideal way to do it unless you have people who know the modules in and out. We have a larger team for IT service management because the demand for IT service management is high, but we can see that for other modules as well now.
Scott Tweed - PeerSpot reviewer
Low maintenance, reliable, and easy to create packages
I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
9%
Educational Organization
9%
Manufacturing Company
8%
Computer Software Company
17%
Financial Services Firm
12%
Manufacturing Company
11%
Government
8%
University
11%
Computer Software Company
10%
Government
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about Ivanti Endpoint Security for Endpoint Manager?
The most valuable features of the solution are accessing the data through the mobiles and meeting with the compliance...
What needs improvement with Ivanti Endpoint Security for Endpoint Manager?
Some of the GUI features need improvement. In particular, navigation could be better optimized for quick navigation b...
What is your primary use case for Ivanti Endpoint Security for Endpoint Manager?
I use Ivanti Endpoint Security for Endpoint Manager ( /products/ivanti-endpoint-security-for-endpoint-manager-reviews...
What is your experience regarding pricing and costs for Quest KACE Systems Management?
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
What needs improvement with Quest KACE Systems Management?
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SM...
What is your primary use case for Quest KACE Systems Management?
The main use cases for Quest KACE Systems Management Appliance are touch management, software and hardware inventory,...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
LANDesk Security Suite, Ivanti Endpoint Security
Dell KACE Systems Management
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Otkritie Bank, France T_l_visions, MBDA, 21st Century Oncology, Sealed Air Corporation, Granite School District, The Bunker, The MAC Services Group, Adams 12 Five Star Schools District, AlliedBarton Security Services, Mohawk Industries, Sun National Bank
Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Find out what your peers are saying about Ivanti Endpoint Security for Endpoint Manager vs. Quest KACE Systems Management Appliance (SMA) and other solutions. Updated: May 2025.
860,168 professionals have used our research since 2012.