JIRA Service Management vs N-able MSP Manager comparison

Atlassian and N-able are both solutions in the Help Desk Software category. Atlassian is ranked #2 with an average rating of 8.2, while N-able is ranked #24 with an average rating of 6.0. Atlassian holds a 6.0% mindshare in HDS, compared to N-able’s 1.6% mindshare. Additionally, 93% of Atlassian users are willing to recommend the solution, compared to 75% of N-able users who would recommend it.

JIRA Service Management

Read 90 JIRA Service Management reviews

8,557 Views
6,418 Comparison Views

93% willing to recommend

N-able MSP Manager

Read 5 N-able MSP Manager reviews

1,562 Views
1,312 Comparison Views

75% willing to recommend

JIRA Service Management

N-able MSP Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 5, 2026

JIRA Service Management and N-able MSP Manager are key competitors in IT service management. JIRA Service Management outperforms N-able MSP Manager in terms of competitive pricing and support satisfaction, while N-able MSP Manager is often considered superior in feature richness, justifying its cost.

Features: JIRA Service Management offers robust automation, seamless integration with other Atlassian products, and customizable workflows that appeal to teams using the Atlassian ecosystem. N-able MSP Manager excels with comprehensive asset management, efficient ticketing processes, and its unified platform that integrates various tools, providing extensive device information and SLA management.

Room for Improvement: JIRA Service Management could enhance user interface simplicity and reduce complexity for new users unfamiliar with Atlassian tools. Its initial setup might benefit from user-friendliness improvements. In comparison, N-able MSP Manager could improve on offering more cost-effective plans and expanding its customization options for different business sizes. Additional integrations with more third-party applications could also be advantageous for N-able MSP Manager users.

Ease of Deployment and Customer Service: JIRA Service Management is praised for its straightforward deployment process, backed by extensive documentation and strong support for those accustomed to Atlassian tools. N-able MSP Manager provides user-friendly onboarding through live support, which aids in simplifying transition processes. The major difference lies in JIRA Service Management's familiarity for existing users of Atlassian products, while N-able emphasizes hands-on support to ease initial transitions.

Pricing and ROI: JIRA Service Management is celebrated for a competitive pricing model that offers a high return on investment, particularly for teams already invested in the Atlassian ecosystem. In contrast, N-able MSP Manager requires a higher initial cost but is perceived to deliver substantial ROI due to its diverse feature set over time. While JIRA Service Management stands out for cost efficiency, N-able MSP Manager is viewed as a wise investment given its comprehensive features despite the higher upfront costs.

To learn more, read our detailed JIRA Service Management vs. N-able MSP Manager Report (Updated: May 2026).

Buyer's Guide

JIRA Service Management vs. N-able MSP Manager

May 2026

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Helped 893,244 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

JIRA Service Management

Ranking in Help Desk Software

2nd

Ranking in IT Service Management (ITSM)

2nd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

N-able MSP Manager

Ranking in Help Desk Software

24th

Ranking in IT Service Management (ITSM)

22nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Help Desk Software category, the mindshare of JIRA Service Management is 6.0%, down from 8.9% compared to the previous year. The mindshare of N-able MSP Manager is 1.6%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
JIRA Service Management	6.0%
N-able MSP Manager	1.6%
Other	92.4%

Help Desk Software

Featured Reviews

Sohaib Ahmad

Vice President Service Delivery at quixel

Comprehensive workflows and data views have supported complex teams but still need cost improvements

JIRA Service Management is costly. The pricing structure needs improvement. When I add some plugins, I have to pay the cost for every user whether they are using it or not. For smaller companies, the detailed workflow editing and the kind of details that JIRA Service Management provides would be complex. For startups and smaller companies, JIRA Service Management would be complex. The cloud offering is easier because I don't have to manage the infrastructure. There are two templates of the project: company-managed and team-managed. Team-managed is a newer feature, which is good for startup-kind companies where they don't need control over data from multiple projects displaying in one dashboard. For startups, JIRA Service Management is somewhat complex with its schemes and everything. Capacity management should be improved in terms of additional features in the next release of JIRA Service Management.

Read full review

GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The customer portal with connection with our knowledge base has been most valuable."

"JIRA Service Management provides comprehensive data management, different views with customizable dashboards, a detailed level of customization from items to workflows to roles and teams, and very flexible integration through the Atlassian marketplace plugins."

"Using JIRA simplifies tracking issues and updates."

"The simplicity is good for our clients. The price is good."

"The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering."

"My advice to users is that JIRA Service Management is a good project management tool to handle projects respectively and efficiently."

"The customer portal with connection with our knowledge base has been most valuable."

"This solution has helped us a great deal in project management tracking and forecasting."

More JIRA Service Management pros

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"We are an MSP, and for what we do, we have one centralized dashboard, and even though we're a small IT team, we can manage a ton of clients with a lot of automated processes, even for patch management."

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

"Don't get scared of the price tag because it's definitely worth it."

"This is a premier product and it has been around for a long time."

"I am impressed with the tool's integration with our mail system."

Cons

"An improvement they could add is a better management dashboard."

"It would be useful to be able to link tickets across different gantt charts in Jira and Confluence."

"Lacks an interface where the customer can report issues."

"I'd like to update the dashboard so that more features are available."

"I would like to see the user interface changed, it is not very user-friendly, and it transitions workflows."

"What could be improved in this solution is its reporting function, particularly the filters."

"We have tried exporting some of the test cases into Jira from Excel. The interface for that isn't very user-friendly."

"There should be some AI integrations now as AI is in the picture."

More JIRA Service Management cons

"The tool needs to improve its customization of the user interface."

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"Its reporting is lousy and bad. It is not as good as it should be."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"There are too many products out there. What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

Pricing and Cost Advice

"It is one of the premium products on the market, but it is very costly, especially in the Indian market."

"We have an annual license with JIRA Service Management, but it is billed monthly."

"It is a cheaply priced product."

"JSM's pricing is one of the best, starting at around $10 per user, per month, with volume discounts available."

"I would rate the pricing a seven out of ten, where one is low price, and ten is high price. It's competitively priced."

"The price of the solution is becoming expensive and it should be reduced."

"I am using the free version, but my clients are paying for it. When they start, they evaluate it for 30 days, and after seeing the value, they move to its paid version."

"It depends on the number of users but it starts at $20 per month per user. I would rate them a three out of five for pricing."

More JIRA Service Management pricing and cost advice

"Don't get scared of the price tag because it's definitely worth it."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Educational Organization

Construction Company

18%

Computer Software Company

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	30
Midsize Enterprise	25
Large Enterprise	34

No data available

Questions from the Community

What is your favorite Help Desk Software and why?

JIRA Due to its agility.

See all answers

What is your experience regarding pricing and costs for JIRA Service Management?

While licensing is costly, setting up JIRA Service Management is overall good because the vendor helped me, and I also received support from JIRA support, making it a positive experience.

See all answers

What needs improvement with JIRA Service Management?

I feel JIRA Service Management could be better if the APIs from the sponsoring team provided more support and flexibility in API endpoints. Regarding JIRA Service Management's API and support, the ...

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What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

See all answers

What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

See all answers

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Compared 6% of the time

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Compared 5% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

JIRA Service Management

May 2026

Download JIRA Service Management product report

Buyer's Guide

N-able MSP Manager

April 2026

Download N-able MSP Manager product report

Also Known As

JIRA Service Desk, Atlassian Jira Service Management

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

JIRA Service Management is recognized for customization, ease of use, and integration capabilities, offering flexible workflows and dashboards that enhance ticket management in organizations.

This platform contributes to streamlining business operations with features like automation and real-time updates. Businesses implement JIRA Service Management to manage ITIL processes, support tickets, and issue tracking both internally and externally. It is utilized for project management and lifecycle tracking, with Kanban boards and Confluence integration supporting change, incident, and problem management.

What are the key features of JIRA Service Management?

Customizable Workflows: Adapt workflows to meet business needs.
Integration: Seamlessly connects with other tools, including Jira and Confluence.
Real-Time Updates: Keeps teams informed and synchronized.
Automation: Reduces manual tasks with automated processes.
Scalability: Grows with organizations, accommodating increasing demands.

What benefits and ROI can be expected from JIRA Service Management?

Efficiency Gains: Improves operational efficiency through streamlined processes.
User-Friendly Interface: Simplifies adoption with intuitive navigation.
Comprehensive Reporting: Provides valuable insights to drive decisions.
Quick Setup: Fast deployment enhances time-to-value.
SLA Management: Ensures service level agreements are met effectively.

Service management platforms like JIRA Service Management are integral to industries focusing on managing IT services, such as tech firms and support-focused sectors. Organizations frequently utilize its capabilities to enhance their customer service operations, supporting optimal SLA adherence and efficient query management across departments. By tailoring its application to unique operational workflows, companies achieve improved service delivery and responsive issue resolution.

Atlassian

N-able MSP Manager provides centralized tool integration and ticket management, improving remote access, task scheduling, and file transfers. Features like real-time reporting and Passportal integration enhance performance for MSPs.

N-able MSP Manager supports Managed Service Providers with remote management, patch management, encryption, and network monitoring. It seamlessly integrates with ticketing systems such as RMM Insight and N-central. The SaaS platform ensures automatic updates, and features like automatic ticket creation and time-tracking optimize operations. Some challenges include reporting, agent deployment via Group Policy, and improving customization, particularly in Microsoft environments.

What are the key features of N-able MSP Manager?

Centralized Portal: Enables seamless tool integration and efficient ticket management.
Remote Access: Facilitates easy task scheduling and file transfers without RDP logins.
Real-Time Reporting: Offers network reporting with multi-tenant capability for better decision-making.
Customizable SLAs: Enhances service management tailored to client needs.
Passportal Integration: Provides quick and secure credential access.

What should users evaluate in reviews?

Operational Efficiency: Look for improvements in remote management and integration ease.
Cost-Benefit: Assess functionality versus cost compared to alternatives.
SaaS Advantages: Continuous updates and support without manual intervention.
Task Optimization: Review features like time-tracking and task assignment accuracy.

N-able MSP Manager is often implemented in industries requiring robust remote management and network monitoring. Managed Service Providers leverage its integration capabilities for streamlined operations, while sectors needing complex contract management might encounter translation challenges in technical implementations.

N-able

Sample Customers

mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

JIRA Service Management vs. N-able MSP Manager

May 2026

Free Report: JIRA Service Management vs. N-able MSP Manager

Find out what your peers are saying about JIRA Service Management vs. N-able MSP Manager and other solutions. Updated: May 2026.

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