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Microsoft Azure App Service vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Microsoft Azure App Service delivers cost-effective operational efficiency, reducing workforce needs and streamlining implementation through automation and machine learning.
Sentiment score
6.5
ServiceNow enhances efficiency and ROI through automation, with payback periods ranging from three months to five years.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
General Manager at sPerception IT
The return on investment is good when implementing for ourselves and for other clients.
ServiceNow Developer at Bangmetric services pvt ltd
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
Associate Vice President at Wissen infotech
 

Customer Service

Sentiment score
6.1
Microsoft Azure App Service support gets mixed reviews; premier packages offer swift help, but response times and consistency vary.
Sentiment score
7.0
ServiceNow's customer service is responsive but can lack in-depth support, with experience varying by issue complexity and account size.
Regions like Europe, the US, Canada, and India provide very good and immediate support.
Cloud Architect at a computer software company with 51-200 employees
Microsoft provides support for a lot of add-on or customized integration requests.
Project Manager at Inventec
While contacting support is not always a pleasant experience, they attended to our needs satisfactorily.
Solutions Architect at a financial services firm with 1,001-5,000 employees
The support is exemplary and deserves a perfect rating.
Team Lead at a tech vendor with 10,001+ employees
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
General Manager at sPerception IT
Whenever we have had issues, they have provided good support, and those issues have never recurred.
Vice President Delivery & Operations at Rezilyens
 

Scalability Issues

Sentiment score
7.4
Microsoft Azure App Service offers strong scalability and flexibility, accommodating various organization sizes with easy resource adjustments and high user satisfaction.
Sentiment score
7.4
ServiceNow offers excellent scalability, though custom setups may pose challenges; effective support ensures smooth integration and expansion.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
It is capable of vertical scaling with no issues.
Team Lead at a tech vendor with 10,001+ employees
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
IT infra Admin at synu
 

Stability Issues

Sentiment score
7.9
Microsoft Azure App Service is highly stable with 99.99% uptime, supporting business needs effectively despite minor configuration issues.
Sentiment score
7.7
ServiceNow users enjoy excellent stability and high performance, with minimal downtime and minor issues tied to customizations.
This feature allows us to pinpoint very quickly what is happening when an application is not working correctly.
Solutions Architect at a financial services firm with 1,001-5,000 employees
I find Microsoft Azure App Service to be quite stable.
Cloud Architect at a computer software company with 51-200 employees
It is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
I haven't faced any issues with stability; I've rarely seen any downtime.
Solution Engineer - Digital Platform | Mobile at British American Tobacco
ServiceNow is stable enough.
ServiceNow Developer at Bangmetric services pvt ltd
 

Room For Improvement

Microsoft Azure App Service needs improvements in deployment, integration, UI/UX, cost transparency, and support for better user experience.
ServiceNow's customization flexibility leads to challenges with usability, cost, integration, and a need for improved interfaces and support.
Deploying Logic Apps in a private network environment becomes complicated due to the extensive white testing and configurations needed at the networking layer.
Cloud Architect at a computer software company with 51-200 employees
They should improve the learning curve, enhance documentation, and focus on best practices.
Integration Architect at a hospitality company with 1,001-5,000 employees
Microsoft's support and technical aspects like installation complexity could use enhancement.
Senior System Engineer at Confiz Solutions
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.
Senior Consultant at a consultancy with 10,001+ employees
There is a need for bug or error tracking in ServiceNow.
Team Lead at a tech vendor with 10,001+ employees
 

Setup Cost

Microsoft Azure App Service provides flexible pricing plans, generally cost-effective, though high for advanced tiers; free trials are available.
ServiceNow's premium pricing offers broad functionality for enterprises, with negotiable fees and high costs for setup and customization.
Pricing is a concern.
Senior System Engineer at Confiz Solutions
It is an expensive product, primarily due to the licensing fees.
Project Manager at Inventec
The price of Microsoft Azure is comparable to Microsoft AWS and Google.
Head of IT, Infra Operations Industry 4 0 Industrial Information Technology, Ot Specialist Iiot & Innovator at Value chain solutions
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow Developer at Bangmetric services pvt ltd
ServiceNow does come with a price.
Associate Vice President at Wissen infotech
ServiceNow is expensive for all regions.
Security Architect at وزارة الثقافة Ministry of Culture
 

Valuable Features

Microsoft Azure App Service provides scalable, secure, and cost-effective solutions with seamless integration and robust DevOps capabilities for flexibility and efficiency.
ServiceNow provides customizable, scalable IT management with automation and analytics, enhancing decision-making and adaptability across diverse business needs.
The integration capabilities of Microsoft Azure App Service have greatly enhanced my ability to handle global web operations and support various functions, which were previously challenging without such integration.
Project Manager at Inventec
The best features of Microsoft Azure App Service are its capacity for scalability, security, and basic support functionalities.
Head of IT, Infra Operations Industry 4 0 Industrial Information Technology, Ot Specialist Iiot & Innovator at Value chain solutions
We use the CI/CD inside Azure DevOps and Azure DevOps deploys the applications in Microsoft Azure App Service.
Solutions Architect at a financial services firm with 1,001-5,000 employees
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
ServiceNow Developer at Bangmetric services pvt ltd
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
Security Architect at وزارة الثقافة Ministry of Culture
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
IT infra Admin at synu
 

Categories and Ranking

Microsoft Azure App Service
Ranking in Rapid Application Development Software
10th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
50
Ranking in other categories
Mobile Development Platforms (4th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
224
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of February 2026, in the Rapid Application Development Software category, the mindshare of Microsoft Azure App Service is 2.5%, down from 3.3% compared to the previous year. The mindshare of ServiceNow is 6.5%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
ServiceNow6.5%
Microsoft Azure App Service2.5%
Other91.0%
Rapid Application Development Software
 

Featured Reviews

AntonioNascimento - PeerSpot reviewer
Solutions Architect at a financial services firm with 1,001-5,000 employees
Seamless integration and application hosting enabled through versatile service
When using a Linux App Service or containerized App Services, the logging is not as good as when using the Windows version. The Linux App Service should be more user-friendly, focusing on logging, troubleshooting, and similar features. With Microsoft Azure App Service, it is more difficult with Linux or other container solutions because there are many options. When creating an App Service, you can create it as Linux or Windows. After that, you can choose some stack or use Docker to container. When using Linux with container, the logging functionality is not as robust.
MT
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
Seamless data integration and advanced automation improve service delivery efficiency
I think that nothing needs to be improved with the product; you just need the user to commit and spend appropriate time to overcome that learning curve. Once that is done, the product itself is pretty wonderful. I've seen a very nicely built interface with ServiceNow, and I've also seen the ugliest version that feels outdated. ServiceNow does allow that team to exist. They should modernize their fonts and their layout, the UI friendliness. They did introduce AI, chatbots, and AI on the back end, so that's wonderful and extremely useful if you train it. If you don't train it, it's pretty useless. Assessing the impact of ServiceNow's automation on service delivery times is complicated. The engineers who operate on ServiceNow find it isn't straightforward because the data set is accessible by everybody. The problem is that understanding how to manage that data set requires an enormous amount of engineering skill set to run the product. I would not hand the key to the customer; I would highly recommend that ServiceNow take control of that. Instead of offering support for the software, they should offer administrative support for the software. They should provide professional service or some kind of support system that allows us to use their product at a faster pace. I'm sure they offer something, but it's often outrageously expensive, or they rely on another company to resell their product and offer professional service. It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
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881,733 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Comms Service Provider
11%
Computer Software Company
9%
University
7%
Financial Services Firm
12%
Manufacturing Company
10%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise33
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise35
Large Enterprise166
 

Questions from the Community

Would you choose Microsoft Azure App Service or PowerApps?
Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer t...
Do you recommend Microsoft Azure App Service?
I highly recommend Microsoft Azure. We have been using it for nearly four years. We mostly use it for creating and maintaining websites, such as content management systems like WordPress sites, whi...
What do you like most about Microsoft Azure App Service?
One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

Azure App Service, MS Azure App Service
No data available
 

Overview

 

Sample Customers

Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow and other solutions. Updated: February 2026.
881,733 professionals have used our research since 2012.