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Moogsoft vs SAP IT Operations Analytics comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Moogsoft
Ranking in IT Operations Analytics
6th
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
16
Ranking in other categories
IT Infrastructure Monitoring (18th), AIOps (8th)
SAP IT Operations Analytics
Ranking in IT Operations Analytics
11th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the IT Operations Analytics category, the mindshare of Moogsoft is 3.7%, up from 3.5% compared to the previous year. The mindshare of SAP IT Operations Analytics is 1.5%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics
 

Featured Reviews

Siddharth_Jain - PeerSpot reviewer
Filters the noise and consolidating alerts into a single situation report
Moogsoft's integration options are somewhat limited. It primarily relies on webhooks and APIs for data input, meaning external systems must push data to Moogsoft; it cannot pull data independently. If I want to connect CloudWatch or Prometheus to Moogsoft, I have to write custom code on the Prometheus side to send data through Moogsoft’s APIs or webhooks. Other monitoring tools like Splunk and Dynatrace typically have agents that reside on the system, automatically collecting and sending data. This difference can create challenges for teams needing seamless integration. Although Moogsoft has developed some plugins, such as those for Grafana and Zabbix, that are ready to use, they don’t have comprehensive support for every tool. Splunk has developed an AI assistant that can answer your queries and everything else. Moogsoft lacks that. Dynatrace has this AI component that will identify things on its own. On the other end, Moogsoft, you must set up the workflow. You have to come and set up the cookbooks. ServiceNow also has good event correlation. Splunk is fantastic with the event correlation.
AhmedHaridy - PeerSpot reviewer
Helps to track the lifecycle of SAP products from inception to end-of-life
We can integrate different environments, including development, quality, and production. You can open implementation projects, define users' roles, manage training, design, and store all project-related documentation. Before going live, there's a checklist and cutover plan. Configuration moves from development to quality, then production, to ensure everything runs smoothly. Once in production, the platform tracks system performance, open cases, maintenance, upgrades, and new features. You can monitor everything through dashboards, reports, event notifications, and support tickets, both internally and with SAP. The most valuable feature for me is the tracking of configurations from development to production. It helps ensure everything is in place and makes it easy to see any changes made along the way. Additionally, having visibility into cloud system performance and capacity is crucial. It allows us to monitor usage and ensure everything is running smoothly. Another important aspect is the documentation and versioning of changes, which helps keep everything organized and easy to track.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I find the unsupervised learning algorithms for noise reduction particularly valuable. The algorithm's ability to identify and reduce noise is a feature we initially liked. The anomaly detection feature is excellent for maintaining system uptime as it helps identify problems quickly."
"The AI component allows you to check previous cases and diagnose problems easily."
"Moogsoft helps manage alert fatigue by consolidating various alerts into a single portal instead of monitoring them across different devices, allowing team members to own alerts and monitor them efficiently, which benefits the whole team."
"The tool's event correlation and AI are its strongest parts."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"The operations are familiar with how to use Moogsoft, so they are keeping it."
"The Event Management feature is quite valuable."
"The product currently seems to be a few steps ahead of the competition."
"We can integrate different environments, including development, quality, and production. You can open implementation projects, define users' roles, manage training, design, and store all project-related documentation. Before going live, there's a checklist and cutover plan. Configuration moves from development to quality, then production, to ensure everything runs smoothly. Once in production, the platform tracks system performance, open cases, maintenance, upgrades, and new features. You can monitor everything through dashboards, reports, event notifications, and support tickets, both internally and with SAP."
"Operations Analytics provides statistics, so it's like the dashboard in your car that tells you the temperature, RPMs, etc, and if something goes wrong in your car, a warning light comes on. So in analytics, you set thresholds for the thread count, and it sends you an email when it reaches a certain amount."
"I have no complaints regarding how stable this solution is; any cloud solution is most of the time very stable, and we don't have any problems with stability."
 

Cons

"They should consider including Chatbot."
"Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime, which the Mulesoft team addresses."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"The solution's initial setup is complex, and it should be made easier."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"The solution is indeed expensive for my company."
"It would be great to have a monitoring tool that could implement conditional solutions like this. Right now, it comes up with the indicators, but it doesn't necessarily send the lower-level technician to the right spot."
"The solution works well, but we need better project planning. Accessing some features is a bit complicated, and we're waiting for improvements from SAP. It should also improve integration."
 

Pricing and Cost Advice

"The solution is very good from a business impact point of view, but it's quite expensive because it's an enterprise-grade solution."
"As for pricing, Moogsoft recently updated their pricing model, and we're still evaluating it. It's an area where clarity is needed with the new alert-based pricing model."
"Moogsoft's licensing is consumption-based, so the price may increase depending on the environment."
"It's a very cost-effective and competitive product."
"When compared to other solutions, it is quite good."
"The license for the product ranges from 8,000 to 30,000 yearly, depending on the customer's sizing. While it may not be cheap, it is considered affordable for the value it provides."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
14%
Manufacturing Company
8%
Transportation Company
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Moogsoft?
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically...
What needs improvement with Moogsoft?
We can improve Moogsoft by optimizing its noise feature, normalizing events, customizing deduplication rules, enhancing correlation accuracy, and improving incident response and automation. Introdu...
What do you like most about SAP IT Operations Analytics?
We can integrate different environments, including development, quality, and production. You can open implementation projects, define users' roles, manage training, design, and store all project-re...
What needs improvement with SAP IT Operations Analytics?
It's important to make SAP IT Operations Analytics ( /products/sap-it-operations-analytics-reviews ) tool more flexible in terms of customization because when it comes to specific business models, ...
What is your primary use case for SAP IT Operations Analytics?
I have been working with SAP IT Operations Analytics ( /products/sap-it-operations-analytics-reviews ) for more than 15 years. I am managing SAP in a customer site.
 

Overview

 

Sample Customers

RetailNext
Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone
Find out what your peers are saying about Moogsoft vs. SAP IT Operations Analytics and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.