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Motadata ServiceOps vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Motadata ServiceOps
Ranking in IT Service Management (ITSM)
40th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Patch Management (44th)
ServiceNow
Ranking in IT Service Management (ITSM)
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
228
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

As of May 2026, in the IT Service Management (ITSM) category, the mindshare of Motadata ServiceOps is 0.9%, up from 0.5% compared to the previous year. The mindshare of ServiceNow is 14.2%, down from 23.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM) Mindshare Distribution
ProductMindshare (%)
ServiceNow14.2%
Motadata ServiceOps0.9%
Other84.9%
IT Service Management (ITSM)
 

Featured Reviews

reviewer1634292 - PeerSpot reviewer
Technical Officer at a tech services company with 11-50 employees
Responsive technical support and an easy initial setup but needs better asset management
We found the initial setup to be surprisingly straightforward. It's not overly complex and difficult, and the ease of setup is a great selling point. We started to do it on our own as it was so straightforward. There is a beginner's guide on their website which you can use. It's a very good toolbox and very useful. Basically, all you need to do is start up your virtual machine inside or outside, put in some passwords, and run one or two commands as directed and it's up and ready to go. The only thing that may take a while is the configuration process. Otherwise, the deployment is relatively fast. In about two weeks it's completely done. We have two or three people involved in the maintenance aspect of the product
Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The documentation for beginners is easily available online and very useful."
"Due to this product, we've been able to improve our IT services and how we work."
"I think the technical support is pretty good."
"The most recent addition of SAM Premium is a game changer for many organizations."
"As a technical specialist, I can see that the product is really good and has lots of enhancements with each version."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"The return on investment is good when implementing for ourselves and for other clients."
"I like that it's always up and running."
"Straightforward tool."
 

Cons

"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
"Asset management aspects of the solution need work."
"The solution's user experience could be improved concerning its UI and portals."
"The pricing model is a little bit prohibitive for us."
"There are sometimes challenges with the portal being a bit confusing for new users. The implementation of the portal and workspaces is quite different, and improvements in this area would be beneficial."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"We did some custom branding and it was a nightmare."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"It's a very new system, and we see bugginess."
"In an upcoming release, there should be more administration tools."
 

Pricing and Cost Advice

Information not available
"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."
"I would say it is moderately expensive, ranging from six to seven on a scale of ten."
"The platform offers a free trial, by providing a free developer instance once you sign up."
"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."
"The product cost is higher than that of other vendors."
"In Tunisia, the companies find the licensing costs to be expensive."
"I have found the solution very expensive."
"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
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Top Industries

By visitors reading reviews
Construction Company
19%
Manufacturing Company
9%
Financial Services Firm
7%
Outsourcing Company
7%
Financial Services Firm
12%
Manufacturing Company
10%
Government
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise35
Large Enterprise171
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

Motadata IT Service Management, Motadata ITSM
No data available
 

Overview

 

Sample Customers

Satcom Infotech
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: April 2026.
893,244 professionals have used our research since 2012.