New Relic vs OpenText Real User Monitoring comparison

New Relic and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while OpenText is ranked #36 with an average rating of 7.7. New Relic holds a 3.8% mindshare in APM, compared to OpenText’s 0.9% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.

New Relic

Read 174 New Relic reviews

18,652 Views
13,056 Comparison Views

94% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

1,991 Views
1,891 Comparison Views

58% willing to recommend

New Relic

OpenText Real User Monitoring

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and New Relic both compete in the real user monitoring category. New Relic seems to have the upper hand due to its comprehensive features and perceived value for the price.

What features are offered by OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring offers detailed analytics, ease of integration, and customization options with actionable insights. New Relic features extensive performance monitoring capabilities, real-time data processing, and intuitive alert systems.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring users suggest improvements in reporting functionalities, dashboard interfaces, and faster data refresh rates. New Relic users seek better documentation, simpler setup processes, and enhanced customer support.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring is straightforward to deploy with responsive support. New Relic has comprehensive support documentation and robust customer service, though some users experience initial complexities.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring is valued for competitive pricing and cost-effectiveness in achieving ROI. New Relic, priced higher, justifies its cost through superior features and reliability, driving significant ROI.

To learn more, read our detailed New Relic vs. OpenText Real User Monitoring Report (Updated: April 2026).

Buyer's Guide

New Relic vs. OpenText Real User Monitoring

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

174

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

36th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.5% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.9%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
OpenText Real User Monitoring	0.9%
Other	95.3%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Yasir Amin

Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees

User-level monitoring with near-real-time analytics boosts service availability

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It’s the flashlight to the core of an issue in a production environment that everyone may have missed in development, QA, and implementation."

"This is the best tool for gaining insight into SaaS or cloud-based applications that we’ve seen."

"Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part."

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."

"As a dev-ops tool, it has been priceless, as we are now able to pinpoint issues much quicker and can significantly reduce our downtime."

"It supports our Black Friday week, when our requests increase about 500 percent."

"New Relic has positively impacted my organization regarding my main area of interest, which is performance tests, and by using New Relic, I received a lot of information to improve my systems."

"We’re able to see real-time sessions come through, talk directly to customers as they’re having issues with the site, and pull up their email addresses to see what issues they have, which makes it crucial for customer support and engineering."

More New Relic pros

"Real User Monitor has improved our productivity."

"We use RUM and BSM and so far it has been really good at getting real user transactions from a real user monitor and then tying it to a BSM single view dashboard, where we get the whole realistic picture."

"This solution is very reliable; it's stable."

"It offers near-real-time analytics, which is helpful."

"The Micro Focus technical support is quite good."

"Real User Monitor has made it easier to drill down and see how users connect to and use our website."

"With the solution, you can easily access any issues in your infrastructure."

"The most useful feature of this solution is tracking, where the application's traffic is monitored, analyzed, and presented as a live session of that particular user so that, for example, everything you do in a bank application transaction can be tracked by the application."

More OpenText Real User Monitoring pros

Cons

"They are a costly solution and the stability should be better for the price."

"There are some 5 minutes interruptions that we don't know where they come from, 24x7 confirmed the web was ok so it must be the tool."

"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

"Alerting based on custom insights queries. If I set a custom query to give me some value, I want to be able to set an alert for that."

"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."

"It would have been great had it provided thread-dump analysis and a few additional JVM-related stats."

"The solution only supports the cloud platform and not on-premises."

More New Relic cons

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"The solution's technical support presents a lot of issues with too many delays."

"We would like to see support for non-Windows environments."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

"There have been some issues with customers implementing this solution and with login errors, which could be areas for improvement."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

"The pricing is fine."

"The solution is less expensive than AppNeta."

"The price of New Relic could improve. It is expensive."

"It would be nice if we could buy it annually instead of monthly."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"We feel it's a little bit pricey."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"The detection piece of it brings us a big return on investment."

More New Relic pricing and cost advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"Not expensive."

"If I compare with other vendors, other vendors are more expensive"

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Construction Company

17%

Financial Services Firm

Government

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	78

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

What is your primary use case for New Relic Insights?

My day-to-day activities in New Relic include infrastructure monitoring, APM monitoring, browser monitoring, and database monitoring. In cloud environments, I monitor multiple clouds like AWS, GCP,...

See all answers

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

Comparisons

Dynatrace vs New Relic

Compared 7% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Elastic Observability vs New Relic

Compared 2% of the time

Azure Monitor vs New Relic

Compared 2% of the time

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Dynatrace vs OpenText Real User Monitoring

Compared 8% of the time

Sematext Synthetics vs OpenText Real User Monitoring

Compared 7% of the time

LogicMonitor vs OpenText Real User Monitoring

Compared 6% of the time

Splunk AppDynamics vs OpenText Real User Monitoring

Compared 5% of the time

VMware Aria Operations for Applications vs OpenText Real User Monitoring

Compared 5% of the time

More OpenText Real User Monitoring Competitors

Product Reports

Buyer's Guide

New Relic

May 2026

Download New Relic product report

Buyer's Guide

OpenText Real User Monitoring

May 2026

Download OpenText Real User Monitoring product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

OpenText Real User Monitoring enables effective application performance tracking with end-to-end visibility. It features easy setup and helps organizations identify and resolve issues efficiently.

OpenText Real User Monitoring works by providing a single view dashboard that integrates seamlessly with BSM, facilitating application performance monitoring. It is valued for its proactive issue identification via monitoring thresholds and efficient incident resolution. Organizations can leverage its comprehensive tracking capabilities for mobile and website monitoring, yielding near-real-time analytics. However, they may face challenges like an outdated interface and limited support for non-Windows environments. Dependency on additional purchases and traditional data collection methods can be limitations. Modernizing architecture and enhancing protocol support are often desired.

What are the important features?

End-to-end application monitoring: Provides comprehensive insights and tracking.
Single view dashboard: Enables integrated monitoring experience with BSM.
Near-real-time analytics: Offers timely data on user interactions and performance.
Proactive issue identification: Utilizes monitoring thresholds to detect issues early.
Mobile and website monitoring: Extends tracking capabilities across multiple platforms.

What benefits should users look for?

Improved incident resolution: Leads to efficient problem-solving and maintenance.
Enhanced user experience: Ensures optimal application performance monitoring.
Business service agreements insights: Offers data to calculate business performance metrics.
Real-time transaction monitoring: Provides real-time data for network and performance analysis.
Comprehensive error identification: Helps pinpoint issues within application workflows.

Industries employing OpenText Real User Monitoring often use it for real-time and transaction monitoring by capturing network data to analyze performance from user perspectives. It is particularly useful for assessing availability and providing insights in environments where backend analysis and automation are essential.

OpenText

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

New Relic vs. OpenText Real User Monitoring

April 2026

Free Report: New Relic vs. OpenText Real User Monitoring

Find out what your peers are saying about New Relic vs. OpenText Real User Monitoring and other solutions. Updated: April 2026.

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