New Relic vs OpenText Real User Monitoring comparison

New Relic and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.1, while OpenText is ranked #42 with an average rating of 7.7. New Relic holds a 4.0% mindshare in APM, compared to OpenText’s 0.7% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.

New Relic

Read 173 New Relic reviews

14,037 Views
10,387 Comparison Views

94% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

1,220 Views
1,159 Comparison Views

58% willing to recommend

New Relic

OpenText Real User Monitoring

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and New Relic both compete in the real user monitoring category. New Relic seems to have the upper hand due to its comprehensive features and perceived value for the price.

What features are offered by OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring offers detailed analytics, ease of integration, and customization options with actionable insights. New Relic features extensive performance monitoring capabilities, real-time data processing, and intuitive alert systems.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring users suggest improvements in reporting functionalities, dashboard interfaces, and faster data refresh rates. New Relic users seek better documentation, simpler setup processes, and enhanced customer support.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring is straightforward to deploy with responsive support. New Relic has comprehensive support documentation and robust customer service, though some users experience initial complexities.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring is valued for competitive pricing and cost-effectiveness in achieving ROI. New Relic, priced higher, justifies its cost through superior features and reliability, driving significant ROI.

To learn more, read our detailed New Relic vs. OpenText Real User Monitoring Report (Updated: March 2026).

Buyer's Guide

New Relic vs. OpenText Real User Monitoring

March 2026

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Helped 885,264 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

42nd

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 4.0%, down from 7.2% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	4.0%
OpenText Real User Monitoring	0.7%
Other	95.3%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Yasir Amin

Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees

User-level monitoring with near-real-time analytics boosts service availability

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Their technical support is pretty good and responsive. We have a real good relationship with them."

"Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part."

"New Relic has helped us in terms of optimizing our print and loading times, and it has solved many of our performance issues."

"Real-time error monitoring means I can drill down and see what’s happening."

"It allows the restriction of privileges and control of users."

"I’ve gotten our teams to use New Relic to help them craft code that properly performs right out of the gate."

"It’s the flashlight to the core of an issue in a production environment that everyone may have missed in development, QA, and implementation."

"New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening."

More New Relic pros

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"We use RUM and BSM and so far it has been really good at getting real user transactions from a real user monitor and then tying it to a BSM single view dashboard, where we get the whole realistic picture."

"The reporting feature is good for us."

"This solution is very reliable; it's stable."

"Very easy to implement."

"The technical support is good at resolving issues."

"If you have an old-fashioned infrastructure with data center servers then this is a good solution for you."

"The most useful feature of this solution is tracking, where the application's traffic is monitored, analyzed, and presented as a live session of that particular user so that, for example, everything you do in a bank application transaction can be tracked by the application."

More OpenText Real User Monitoring pros

Cons

"If you are concerned about how your services behave, then New Relic shouldn't be your first choice."

"It’s generally stable, but last year it was a little flaky."

"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."

"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."

"Compared to their competitors, they are missing some features at the moment."

"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."

"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."

"The licensing cost is a little high and it should be brought down."

More New Relic cons

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

"The solution's technical support presents a lot of issues with too many delays."

"Recently we have been facing some stability issues."

"This technology is considered to be older."

"One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers."

"The product needs more R&D to make it easier and more compatible with other software."

"If it is a standalone solution, however, I would not recommend Micro Focus."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

"This is an expensive product."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"Cost is significant with a lot of extras."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"The pricing is fine."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The price of New Relic could improve. It is expensive."

More New Relic pricing and cost advice

"Not expensive."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"If I compare with other vendors, other vendors are more expensive"

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

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Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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885,264 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Government

10%

Manufacturing Company

Performing Arts

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

Comparisons

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Compared 8% of the time

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Splunk AppDynamics vs New Relic

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Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

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Compared 14% of the time

Dynatrace vs OpenText Real User Monitoring

Compared 13% of the time

Splunk AppDynamics vs OpenText Real User Monitoring

Compared 9% of the time

Honeycomb Enterprise vs OpenText Real User Monitoring

Compared 8% of the time

OpenText SiteScope vs OpenText Real User Monitoring

Compared 6% of the time

More OpenText Real User Monitoring Competitors

Product Reports

Buyer's Guide

New Relic

March 2026

Download New Relic product report

Buyer's Guide

OpenText Real User Monitoring

March 2026

Download OpenText Real User Monitoring product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

New Relic vs. OpenText Real User Monitoring

March 2026

Free Report: New Relic vs. OpenText Real User Monitoring

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