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New Relic vs Oracle Enterprise Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
New Relic improved issue detection, reduced downtime, enhanced efficiency, and delivered high returns through better performance and streamlined operations.
Sentiment score
7.0
Oracle Enterprise Manager streamlines database management, reduces crashes, and improves uptime with enhanced monitoring and time-saving features.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System Engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
Senior SRE Engineer at SentinelOne
 

Customer Service

Sentiment score
7.5
New Relic's customer service is praised for responsiveness and effectiveness, with users appreciating comprehensive resources and timely support.
Sentiment score
6.4
Oracle Enterprise Manager's service receives mixed reviews for responsiveness and expertise, with some delays and communication issues reported.
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
They are very polite and helped him out.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees
When contacting My Oracle Support, I encounter first-line support initially, which is inadequate as I require more in-depth support.
Founder and President at a training & coaching company with 1-10 employees
I would rate Oracle Enterprise Manager's technical support at an eight.
Technical Director at Olivestouch Technologies Sdn. Bhd.
 

Scalability Issues

Sentiment score
7.7
New Relic efficiently scales with ease of deployment, adaptable architecture, and consistent performance across various workloads in any environment.
Sentiment score
7.3
Oracle Enterprise Manager scales well for large deployments, effectively managing diverse environments with robust clustering and load-balancing capabilities.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees
New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.
Contingent Worker at a retailer with 10,001+ employees
When trying to connect with non-Oracle products and applications, the connection process is not very straightforward.
Technical Director at Olivestouch Technologies Sdn. Bhd.
 

Stability Issues

Sentiment score
7.9
New Relic is highly stable, with minor issues rarely occurring, appreciated for reliable performance and minimal maintenance needs.
Sentiment score
7.3
Oracle Enterprise Manager offers high availability and efficient performance, with stability enhanced by regular updates and minor connectivity issues.
New Relic lags sometimes.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
We have not faced any challenges or difficulties with it.
Contact Administrator at A.S. Watson Group
 

Room For Improvement

Users seek better pricing, data visibility, user interface, integration, AI insights, and support in New Relic's offerings.
Oracle Enterprise Manager needs improvements in UI, scalability, integration, and support to address challenges in usability and performance.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System Engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
I want to see additional features in the future that deal with security in relation to Oracle Grid Infrastructure.
Senior Oracle Database Administrator at ISFP
Adding AI features for automated replies or helpdesk support would improve Oracle Enterprise Manager.
Contact Administrator at A.S. Watson Group
Setting up the Oracle Enterprise Manager is challenging as it requires setting up a separate server.
OCI/AWS Consultant at a government with 11-50 employees
 

Setup Cost

Enterprise buyers find New Relic's pricing complex and potentially costly, despite appreciating its robust features and available discounts.
Oracle Enterprise Manager pricing is often high, especially with advanced features, but it integrates with existing Oracle agreements.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
DevOps engineer at a tech company with 5,001-10,000 employees
I would rate the pricing of Oracle Enterprise Manager as very expensive, definitely deserving a 10 out of 10.
Founder and President at a training & coaching company with 1-10 employees
In terms of pricing, Oracle Enterprise Manager is on the premium side compared to other monitoring tools.
Technical Director at Olivestouch Technologies Sdn. Bhd.
The licensing is based on the core.
OCI/AWS Consultant at a government with 11-50 employees
 

Valuable Features

New Relic offers real-time monitoring, seamless integration, and operational efficiency with user-friendly analytics for performance optimization and issue resolution.
Oracle Enterprise Manager enhances database administration with real-time monitoring, SQL tuning, automation, and centralized control from a single interface.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
The tool allows us to monitor 24/7, configure dashboards, and quickly check the status of databases that are in critical states.
Contact Administrator at A.S. Watson Group
I am using the monitoring capabilities of Oracle Enterprise Manager for monitoring database performance, bottlenecks, and peaks during the day and rush hours.
Senior Oracle Database Administrator at ISFP
It also has features like the AWR report, which helps analyze resource usage during specific times.
OCI/AWS Consultant at a government with 11-50 employees
 

Categories and Ranking

New Relic
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
172
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
Oracle Enterprise Manager
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
129
Ranking in other categories
Database Development and Management (3rd), Server Monitoring (7th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. New Relic is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 4.0%, down 7.6% compared to last year.
Oracle Enterprise Manager, on the other hand, focuses on Database Development and Management, holds 2.9% mindshare, down 6.1% since last year.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
New Relic4.0%
Dynatrace6.3%
Datadog5.3%
Other84.4%
Application Performance Monitoring (APM) and Observability
Database Development and Management Market Share Distribution
ProductMarket Share (%)
Oracle Enterprise Manager2.9%
Redgate SQL Toolbelt Essentials4.5%
Spotlight4.0%
Other88.6%
Database Development and Management
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
VG
Contact Administrator at A.S. Watson Group
Monitors databases and applications efficiently with timely alerts
The most valuable features are the monitoring capabilities and how it provides time-to-time alerts, which are very beneficial. It is particularly helpful in providing alerts for tablespace issues or when databases or applications cross certain thresholds. The tool allows us to monitor 24/7, configure dashboards, and quickly check the status of databases that are in critical states. This saves time and enhances productivity.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
10%
Manufacturing Company
8%
Retailer
5%
Financial Services Firm
10%
Marketing Services Firm
9%
Computer Software Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise76
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise25
Large Enterprise81
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
When considering how New Relic can be improved, the only thing that could be a bit confusing is that there are many things in New Relic, and sometimes I need to know where to find some visualizatio...
What do you like most about Oracle Enterprise Manager?
What I like most about Oracle Enterprise Manager are its features, particularly the active session history. It provides insights into SQL, and I use it regularly to identify potential issues.
What is your experience regarding pricing and costs for Oracle Enterprise Manager?
I would rate the pricing of Oracle Enterprise Manager as very expensive, definitely deserving a 10 out of 10.
What needs improvement with Oracle Enterprise Manager?
The weaknesses I would like to address in Oracle Enterprise Manager involve the dealing of Grid Infrastructure. Oracle Enterprise Manager's handling of Grid Infrastructure needs some improvement. I...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
7-Eleven, Halliburton, Cisco, Garmin, Nationwide, Korea Telecom, Allied Irish Bank
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: February 2026.
881,733 professionals have used our research since 2012.