

Zoho Analytics and Pyramid Analytics compete in the field of data analytics and business intelligence. Pyramid Analytics has an upper hand with its advanced analytics and comprehensive functionalities, which appeal to users with complex analysis needs.
Features: Zoho Analytics offers web-based graph generation, file importation, and user collaboration. It seamlessly integrates with other Zoho products and automates report generation. Pyramid Analytics provides drill-down capabilities, extensive self-service options, and supports DAX queries, delivering advanced analytics and unique features like column swapping.
Room for Improvement: Zoho Analytics could benefit from enhanced graphics, better data handling, and improved statistical features. Pyramid Analytics is seen as less intuitive, with a challenging interface and documentation, requiring more built-in support and training resources.
Ease of Deployment and Customer Service: Both Zoho and Pyramid offer versatile deployment options, including private, public, and hybrid clouds. Zoho is commended for good technical support, while Pyramid is reviewed as requiring more user training due to its complexity, alongside experiencing customer service challenges.
Pricing and ROI: Zoho Analytics starts at $50 per month, offering competitive pricing and flexible payment plans. Pyramid Analytics is cost-effective for larger companies, providing a good ROI despite potential extra costs for expert services.
We have seen a 100% increase in our overall revenue with the help of Pyramid Analytics.
There is a positive return on the data investment for my clients using Pyramid Analytics.
My best anecdote is during the COVID pandemic when it enabled much faster decision-making and for us to make decisions that protected the business from potential failure.
The integration with Zoho People is particularly important because I can access real-time data at any time, including what's happening in the last minute.
After incorporating Zoho Analytics, now all our decisions come from its reviews.
Any time I've integrated customer data using Zoho, I've received great feedback and referrals, and Zoho has gotten me referrals and more customers.
I would give customer support for Pyramid Analytics a ten because they were very responsive.
The support team is very responsive and helpful whenever we encounter any issues.
They're more than happy to get their developers on a call directly to assist as well.
The support team doesn't have full awareness of the system capabilities.
Zoho support provides assistance through live chat to guide us.
If you need help with any issue you face, you can directly call them.
It is more than capable of being deployed on a scalable architecture.
As data grows and volume increases, scaling up is easily accomplished whenever needed, based on requirements.
We were able to handle larger data sets, meaning we could analyze old data to see how certain campaigns or products performed over the past one, two, three, five, and even ten years.
Zoho Analytics can easily adapt to our needs when they grow, and you don't need much knowledge to adapt it; even basic Excel knowledge is sufficient.
You can utilize URL features to redirect users to their records in Zoho CRM or Zoho Desk with just a click.
Zoho Analytics is scalable.
Pyramid Analytics is stable in my experience; there have not really been issues with downtime or bugs.
There are no issues with Pyramid Analytics in terms of speed or performance, even when we work with large data sets.
I found Pyramid Analytics to have some reliability issues; there was a time when the service was down for about a week, impacting our development and client dashboards, which should not happen, as data products should always be operational.
A major missing feature compared to Power BI is the ability to create multiple DAX measures or row-level context, which would be useful for showing custom profit and loss statements.
The stability and reliability of Zoho Analytics have been good over time.
The stability and reliability of the product is crucial for optimal performance.
Other improvements Pyramid Analytics needs are to make the platform more user-friendly for the layman because when presenting something this complicated to companies, if they cannot use it to its full capacity, it is a possible loss.
Any advanced user wants to implement an idea that they have, and while the whole idea of a platform is not necessarily to give a custom solution, I would not mind if they had more in terms of AutoML or that sort of capability.
Visually, when you want to see the whole model and the connections between tables, the view is not friendly.
The collaborative features of Zoho Analytics have faced one issue: they have tried to reduce the sync time with most Zoho applications, but even with CRM, the sync still takes one hour.
While Power BI uses Power Query, an intuitive and powerful tool that allows data manipulation in any way, Zoho Analytics has limitations.
Having to pay for 25 users when only 11 are needed creates an issue with the pricing structure.
When we went to market and had quotes from multiple different vendors including Power BI and other leading software tools, it was at a comparative level but lower and a bit more cost-effective.
It's not more expensive than all our other BI tools regarding Pyramid Analytics.
Some of the conditions where we require to update this licensing part where we will be cut off some of the annual price, some of the specific institution such as for education or EdTech or hospitals, this will be useful.
The annual subscription cost of Zoho Analytics is equivalent to about half of the monthly cost of tools such as Tableau or Power BI.
The pricing for Zoho Analytics is actually cheaper than the competitors for the kind of service they provide.
After implementing Pyramid Analytics for my clients, I have seen measurable outcomes and specific improvements, such as having a single platform that gets them from the raw data to the endpoint reporting.
Pyramid Analytics's main power is its ability to hold the semantic layer inside so it understands the data such that all the dashboards put in front of people are self-service.
Pyramid Analytics has allowed us to be more insightful in our reporting, positively impacting our organization.
The AI called Zia in Zoho Analytics is extremely useful. Whenever I build a chart or dashboard, I can generate a summary of insights using this AI tool, which is very convenient for both leadership and manager level teams to understand the data concepts.
The best feature is that in the same tool, we can use SQL and business intelligence capabilities.
Regarding integration capabilities, I have found Zoho Analytics' 100+ integrations very effective in consolidating data from various sources.
| Product | Mindshare (%) |
|---|---|
| Zoho Analytics | 1.3% |
| Pyramid Analytics | 1.0% |
| Other | 97.7% |

| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 4 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 28 |
| Midsize Enterprise | 4 |
| Large Enterprise | 5 |
Pyramid Analytics provides comprehensive BI reporting, data visualization, and analytics capabilities, integrating with systems like SAP and MSAS for enhanced data-driven decision-making across multiple industries.
Pyramid Analytics is a robust platform offering advanced data model capabilities, drill-down reports, and extensive connectors. With support for DAX queries and a range of AI functionalities, it empowers finance departments to analyze data and provide real-time insights for executives. Despite challenges such as non-intuitive visuals and data management difficulties, it remains a versatile tool for enterprise projects, enabling detailed report development, dashboard creation, and self-service analytics.
What are the key features of Pyramid Analytics?Pyramid Analytics is widely implemented across industries such as finance for detailed data analysis and contact center reporting. It supports enterprise projects by enabling user-friendly data exploration that facilitates comprehensive decision-making. With its integration capabilities, it helps organizations leverage existing systems for better analytics outcomes.
Zoho Analytics provides a robust platform for data visualization and analysis, integrating seamlessly with Zoho applications and external APIs to facilitate efficient data management and reporting.
Zoho Analytics stands out with its intuitive web-based interface that simplifies creating graphs, pivot tables, and interactive dashboards. It empowers businesses with powerful AI features like Zia, supporting over 100 data connectors for comprehensive analytics. The platform enhances decision-making through predictive analysis and automation, promoting efficient teamwork and data management. While it excels in many areas, users note some limitations in data visualization and report customization, complexity in query language, and the need for better support and improved external data connectivity. Enhancements in these areas could further elevate its functionality and user satisfaction.
What features set Zoho Analytics apart?In financial, sales, and CRM analytics, Zoho Analytics is utilized for process improvement by consolidating data from sources like Zoho CRM, People, and SalesIQ. It aids organizations in forecasting, monitoring trends, optimizing operations, and analyzing HR data. Companies benefit from its ability to present real-time reports and visualizations, supporting informed business activities.
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