QlikView and Zendesk cater to different business needs, with QlikView focused on business intelligence and Zendesk on customer relationship management. QlikView appears to have the upper hand in data analysis due to its powerful associative data model, while Zendesk stands out for its efficient customer support capabilities.
Features: QlikView's in-memory associative data model enables complex data analysis without predefined query paths. Its intuitive user interface facilitates easy navigation and data visualization. QlikView also incorporates an integrated ETL engine for effective data transformations. Zendesk offers a robust ticket management system with seamless integration capabilities with other platforms and a multitude of customization options for workflows. Its cloud-based infrastructure ensures reliability and flexibility, essential for scaling customer support operations.
Room for Improvement: QlikView can benefit from more intuitive interfaces and reduced IT dependency to enhance user-friendliness. Performance issues related to scalability, specifically tied to RAM, need addressing. Zendesk could improve its multi-channel communication integration for a more unified user experience. Enhancements in ticket merging, thread management, and administrative ease would also be beneficial.
Ease of Deployment and Customer Service: QlikView's deployment is typically on-premises, requiring extensive IT resources and often third-party support. However, it has a strong community backing. Zendesk's deployment is predominantly cloud-based, offering greater flexibility and easier scalability across various business needs. Customer support for both solutions is generally well-regarded, though Zendesk's varied deployment options are viewed as advantageous.
Pricing and ROI: QlikView's licensing is perceived as costly, with high initial and ongoing expenses, yet it justifies the investment by providing deep business insights. Zendesk's agent-based pricing is similarly expensive but yields a rapid ROI through improved support efficiency and customer satisfaction, presenting a worthwhile investment for customer-focused enterprises.
The biggest return on investment is the time saving for the customer.
I would rate the customer support a solid 10.
The technical support provided by Zendesk has been very satisfactory.
Zendesk can scale from very small companies to very large ones.
The stability has been quite reliable.
In QlikView, I believe the improvement that should be made is to bring the costs down, as you'll have to be competitive with Power BI, aiming for at least a 30% reduction to stop the hemorrhaging to Power BI.
There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
The license cost per user or per year for QlikView is about 500 Euros annually.
It is not the cheapest solution nor the most expensive, but it provides value for money.
The best features in QlikView are rapid development, the fact that I can do what I want in QlikView, and full control along with ease of use.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
QlikView is a Business Intelligence tool that allows you to keep tabs on all of your business-related information in a clean, clear, and easy to access database that is intuitive to build and simple to navigate. It is ideal for business owners who wish to improve overall output by creating the most productive system possible.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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