SAP Mobile Platform vs ServiceNow comparison

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SAP Mobile Platform

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between SAP Mobile Platform and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms.

To learn more, read our detailed Mobile Development Platforms Report (Updated: January 2026).

Mobile Development Platforms

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SAP Mobile Platform

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

Mobile App Platforms (2nd), Mobile Development Platforms (11th)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

SAP Mobile Platform and ServiceNow aren’t in the same category and serve different purposes. SAP Mobile Platform is designed for Mobile Development Platforms and holds a mindshare of 4.2%, up 3.5% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 15.9% mindshare, down 24.8% since last year.

Mobile Development Platforms Market Share Distribution
Product	Market Share (%)
SAP Mobile Platform	4.2%
OutSystems	10.7%
Mendix	9.5%
Other	75.6%

Mobile Development Platforms

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
ServiceNow	15.9%
JIRA Service Management	7.3%
BMC Helix ITSM	5.7%
Other	71.1%

IT Service Management (ITSM)

Featured Reviews

ShahzadRafique

Head of Product strategy (Mobility & Islamic Banking) at AutoSoft Dynamics Pvt Ltd

Have faced challenges continuing use due to support discontinuation despite past effectiveness

There was no reporting functionality in the version we used. It all had to be done by another BI or reporting platform, so we used to actually migrate data from SAP Mobile Platform to that platform. Inherently, that product at that time had no reporting capabilities. It had to be done through some other platform. The only issue arose when SAP actually marked it as end-of-support. Otherwise, as a platform, it was fantastic. I don't think there was any major concern we had with the product itself. But when you mark any platform as end-of-support and we, being the OEM partners, it definitely created significant challenges for us.

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MichaelTang1

Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees

Seamless data integration and advanced automation improve service delivery efficiency

I think that nothing needs to be improved with the product; you just need the user to commit and spend appropriate time to overcome that learning curve. Once that is done, the product itself is pretty wonderful. I've seen a very nicely built interface with ServiceNow, and I've also seen the ugliest version that feels outdated. ServiceNow does allow that team to exist. They should modernize their fonts and their layout, the UI friendliness. They did introduce AI, chatbots, and AI on the back end, so that's wonderful and extremely useful if you train it. If you don't train it, it's pretty useless. Assessing the impact of ServiceNow's automation on service delivery times is complicated. The engineers who operate on ServiceNow find it isn't straightforward because the data set is accessible by everybody. The problem is that understanding how to manage that data set requires an enormous amount of engineering skill set to run the product. I would not hand the key to the customer; I would highly recommend that ServiceNow take control of that. Instead of offering support for the software, they should offer administrative support for the software. They should provide professional service or some kind of support system that allows us to use their product at a faster pace. I'm sure they offer something, but it's often outrageously expensive, or they rely on another company to resell their product and offer professional service. It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Two of the very fascinating features that make SAP Mobile Platform stand out from other platforms are its offline capability and integration capability."

"With mobile services, they just carry the mobile phone with them, do it straight on the device, and it updates the SAP system, saving quite a lot of time for the end users."

"Ericsson is still working in Pakistan, running one of the biggest mobile wallet platforms in the country, and if SAP hadn't marked it as end-of-life, we could have penetrated this market for at least two to three more customers."

"It's not that difficult to set up."

"Technical support is helpful."

"The initial setup is not overly complex."

"If we work with the mobile extension of the ERP platform, we save time."

More SAP Mobile Platform pros

"I recommend ServiceNow due to its stability and good security."

"This solution is a single-storage for our user community to submit help desk tickets."

"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."

"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."

"ServiceNow is one of the best tools in the industry for production support people, for incident and production ticket management."

"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."

"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."

"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."

More ServiceNow pros

Cons

"The cost of the SAP Mobile Platform is high, and there is room for improvement in its pricing."

"The licensing model is a bit dated."

"If it was low code or no code it would be ideal."

"The toolkit to develop front end applications, especially native applications, is not that good."

"The tool is not easy or simple to integrate with other infrastructures."

"The only issue arose when SAP actually marked it as end-of-support. Otherwise, as a platform, it was fantastic."

"We don't have wider reporting capabilities within mobile services. There is some reporting functionality, which I would classify as very basic, just to indicate how many devices are being connected, but it's not that comprehensive in terms of reporting."

"The only issue arose when SAP actually marked it as end-of-support. Otherwise, as a platform, it was fantastic."

More SAP Mobile Platform cons

"The interface can be a bit more intuitive."

"I have a problem with the way the solution's price is calculated."

"In an upcoming release, there should be more administration tools."

"The solution’s user interface could be improved and given a better design."

"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."

"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."

"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."

"The solution should offer better security when it comes to storing data."

More ServiceNow cons

Pricing and Cost Advice

"If you already paying for an SAP license and have SAP products that you are using, the price for SAP Mobile Platform is negligible."

"The cost of SAP is extremely high, and it's not affordable for everyone."

"The tool is expensive. I rate the tool's price as an eight or nine out of ten."

"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."

"The licensing expenses are excessively high."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

"The mandatory minimum is US$ 20,000 for licensing."

"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."

"In Tunisia, the companies find the licensing costs to be expensive."

"The solution is expensive."

"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Retailer

11%

Real Estate/Law Firm

Marketing Services Firm

Non Profit

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	166

Questions from the Community

What do you like most about SAP Mobile Platform?

One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems.

What is your experience regarding pricing and costs for SAP Mobile Platform?

The tool is expensive. I rate the tool's price as an eight or nine out of ten.

What needs improvement with SAP Mobile Platform?

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

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BMC Helix ITSM vs ServiceNow

Compared 6% of the time

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Compared 5% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

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Compared 4% of the time

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Compared 4% of the time

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Product Reports

SAP Mobile Platform

Download SAP Mobile Platform product report

Download ServiceNow product report

Also Known As

SAP Syclo Agentry Mobile Platform, Sybase Mobile Development Platform, Sybase Unwired Platform

No data available

Overview

SAP Mobile Platform is a mobile enterprise application platform developed to make it easier to create applications that connect business data to mobile devices for workflow management and back-office integration. SAP Mobile Platform provides a layer of middleware between heterogeneous back-end data sources such as relational databases, enterprise applications and files, and mobile devices that need to read and write back-end data. The platform is very helpful to developers, making it quick and easy for them to link backend data to mobile users on any device at any time and providing them with optimum visibility, which leads to increased profitability.

Using SAP Mobile Platform’s development tools, application developers can write the business logic for mobile applications, as the platform is optimized for business-to-business (B2B) and business-to-consumer (B2C) relationships. The program automatically does the translation necessary to create specialized versions of the new application for a variety of mobile devices and operating systems. This enables quicker and simpler development of complex applications that use multiple data sources and function on a variety of mobile devices. SAP Mobile Platform currently provides advantages across numerous industries to customers of all sizes and backgrounds.

SAP Mobile Platform Features

SAP Mobile Platform has many valuable key features. Some of the most useful ones include:

Appcelerator
Support for Cordova
Eclipse plug-in
Mobile Analytics Kit (MAKit)
Secure access between mobile devices and networks
Mobile SDK
Hybrid Web Container
4GL tooling environment
Integrated mobile device management and app enablement
Support for multiple devices, including Android, iOS, BlackBerry, Windows Mobile, and Windows laptops/tablets.
Integrates with SAP, Remedy Corp, and other apps that leverage database or service-oriented architecture.
Unwired Platform Runtime

SAP Mobile Platform Benefits

There are many benefits to implementing SAP Mobile Platform. Some of the biggest advantages the solution offers include:

Customizable: SAP Mobile Platform is useful for developing mobile applications as well as for customizing previously existing ones in accordance with requirements and demands.

User-friendly: SAP Mobile Platform develops applications in a powerful and friendly environment that works within any mobile device.

Customer loyalty: Making user-friendly mobile applications that work on all devices encourages engaging loyal customers and staff in improved operations and cutting back on unneeded costs.

Business impact: SAP Mobile Platform has built platforms and mobile solutions that can be extensively used in any device, allowing businesses to grasp the true impact of SAP Mobile Platform on their business growth.

Multi-platform support: Developers may create applications on several platforms using their skill set and preferred tools, which reduces the amount of time, money, and effort required for development.

Secure: SAP Mobile Platform provides cutting-edge technology to speed up the creation of safe, highly scalable commercial mobile applications for every device.

Reviews from Real Users

SAP Mobile Platform stands out among its competitors for a number of reasons. These include its integration with mobile devices, its stability, and its technical support. One PeerSpot user takes note of the advantages of these features in his review:

Kumar S., Director - SAP BTP at Incture, writes, “The platform independence is great. I can use it across mobile devices. That's the best aspect of it. It's stable. Technical support is helpful.”

SAP

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Swarovski, CareFusion Corp., Adarsh Credit Co-operative Society Ltd.

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Mobile Development Platforms