SupportYourApp is a leading Support-as-a-Service company offering secure customer support and CX services to businesses worldwide since 2010.
Our mission is to create an ecosystem where technology and human expertise turn one-time customers into lifelong clients. We offer 24/7 omnichannel support, allowing businesses to focus on growth while we manage customer care. With experience in over 30 countries and across multiple industries, our services enable companies like MacPaw and Happeo to thrive.
What Features Define SupportYourApp?
- 24/7 Services: Around-the-clock B2C and B2B support.
- Scalable Teams: Flexible teams tailored to business needs.
- AI Technology: AI chatbots automate up to 80% of requests.
- Multilingual Support: Over 60 operational languages.
What Benefits Should Users Expect?
- Cost Savings: Achieving up to 115% in annual savings.
- Faster Response: AI integration results in 3.4x quicker replies.
- Enhanced Security: GDPR, CCPA, HIPAA compliance.
- Experienced Team: Over 1200 professionals with refined processes.
Our implementation across sectors like SaaS, healthcare, eCommerce, and fintech showcases tailored solutions designed to meet specific industry needs. By integrating AI with expert consultants, we ensure that our services are both efficient and effective, supporting companies in reaching their goals.
TeleTech Contact Management Outsourcing Solutions includes:
- AI/AUTOMATION - a human approach to automation, the power of automation with the empathy of human touch. It provides the insights, strategies, technology, and front-line associates to support the range of interactions, from fully-automated to human-assisted to person-to-person. Because no matter how inclined customers may be to self-serve, they still take comfort in knowing that if they can't solve their issues themselves, human support isn't far behind.
- CONTACT CENTERS - are focused on continuously improving with Six Sigma process, strong automated quality assurance programs, and voice of the customer tools.
- OMNICHANNEL - helps you meet that challenge by providing you with the tools, technology, and expertise you need to consistently engage with customers in the channels they want, when they want.
- SEARCH TO SALES - brings contextual data back to the online marketing team so that it can optimize its online advertising efforts - and obtain a continually improving, 360-degree view of the customer.
- SERVICE TO SALES - its proprietary capabilities enable an integrated approach to creating a high-performing, service-to-sales culture.
- TELETECH@HOME - a remote associate model, is designed to maximize this opportunity, while surpassing your customers' greatest service expectations.
