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Symantec Endpoint Security vs Trend Micro Smart Protection comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Symantec Endpoint Security delivers positive ROI by enhancing virus protection, reducing downtime, and improving operational efficiency with minimal disruption.
Sentiment score
4.8
Many users saw ROI with Trend Micro Smart Protection, notably long-term, despite one user not observing value yet.
Symantec Endpoint Security filled gaps in our toolset, particularly with the ability to control network firewall on hosts remotely, which was greatly appreciated.
 

Customer Service

Sentiment score
7.2
Symantec Endpoint Security's support is praised but varies post-Broadcom, with delays and regional differences affecting effectiveness.
Sentiment score
5.1
Trend Micro Smart Protection's customer service varies, with quick premium support and slower response times for standard and regional support.
In some cases, it rates as high as ten out of ten, while in others, it can be as low as eight.
There is no support in the German language, which is a problem for many public tenders.
The agent is very light, and it doesn't cause any issues on the machine.
 

Scalability Issues

Sentiment score
7.8
Symantec Endpoint Security is scalable, user-friendly, and ideal for large organizations, effortlessly integrating with existing systems.
Sentiment score
8.0
Trend Micro Smart Protection is highly scalable, supporting diverse businesses and users with seamless expansion across various sectors.
Symantec Endpoint Security is quite scalable, and it is very important for large clients.
The scalability of the servers is good, as it requires computational powers.
 

Stability Issues

Sentiment score
7.8
Symantec Endpoint Security is generally reliable, though updates and operating system variations can occasionally disrupt stability and resource usage.
Sentiment score
7.7
Trend Micro Smart Protection is stable and reliable, with few performance issues, although Windows compatibility may vary.
Previously, we used to have multiple servers such as GUP servers and numerous servers for pushing updates, but we reduced it and transitioned almost 30,000 devices to CrowdStrike, which was easy to manage.
I have encountered issues where I had to uninstall and reinstall the product on end users' computers to view the logs again.
 

Room For Improvement

Symantec Endpoint Security faces performance issues, complex management, insufficient threat detection, and compatibility problems affecting usability and support.
Trend Micro Smart Protection needs improved insights, management, pricing, support, integration, resource usage, compatibility, compliance, and security features.
I would like to see improvements in the scanning part of the solution, specifically to enhance the CPU and hard disk usage during scanning and updates to prevent disruption during work hours.
We wanted to add multiple hashes because of numerous new alerts coming, but we could only add them one by one, which is a considerable disadvantage in Symantec.
It is cumbersome to use, particularly in handling firewall management.
We've experienced compatibility issues with Windows endpoint protection.
 

Setup Cost

Symantec Endpoint Security is valued for its cost-effective pricing, flexible plans, and discounts for long-term or special contracts.
Trend Micro Smart Protection's cost, ranging from 50,000 to 6,000 Euros, is often justified by its features and discounts.
It seems to be half the cost or more affordable than other solutions.
Symantec Endpoint Protection and Symantec Endpoint Security Enterprise are quite affordable, with Symantec Endpoint Security Complete costing about four times the Endpoint Protection price, still comparable to other EDR products.
The pricing is very low compared to other companies like SentinelOne and others.
However, their pricing is comparable to CrowdStrike.
 

Valuable Features

Symantec Endpoint Security provides comprehensive protection with device control, intrusion prevention, anti-virus, centralized management, and cross-platform integration.
Trend Micro Smart Protection offers robust security features, praised for integration, user-friendliness, scalability, and reliable threat prevention capabilities.
A valuable feature of Symantec Endpoint Security is the ability to remotely isolate a computer from the network if it's compromised, either physically or digitally.
What I appreciate most about Symantec Endpoint Security is that it's easy to manage compared to other tools I have worked with, such as minimal endpoint security, McAfee, and CrowdStrike.
One important feature is the EDR function, necessary for many public customers due to upcoming laws in Germany, which is available through Symantec Endpoint Security Complete.
The most effective features of Trend Micro Smart Protection are its antivirus and malware capabilities.
 

Categories and Ranking

Symantec Endpoint Security
Ranking in Endpoint Protection Platform (EPP)
13th
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
145
Ranking in other categories
No ranking in other categories
Trend Micro Smart Protection
Ranking in Endpoint Protection Platform (EPP)
31st
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
44
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of Symantec Endpoint Security is 3.8%, down from 4.8% compared to the previous year. The mindshare of Trend Micro Smart Protection is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Kumbesh Rajagopal - PeerSpot reviewer
Management becomes easier with minimal complications, but improvement in support tools needed
Regarding areas of improvement for Symantec Endpoint Security, there are many changes, and the support portal tool is complicated compared to other tools. When trying to get service from Symantec, the process is complex. I'm not sure whether it's because of my project or something else. Though it is easy to manage, easy to get, easy to install, and works efficiently for managing policies, we faced a significant disadvantage. We wanted to add multiple hashes because of numerous new alerts coming, but we could only add them one by one, which is a considerable disadvantage in Symantec.
Amey Darekar - PeerSpot reviewer
Offers centralized security management and flexibility
The improvements required in the product depend on how it is used, meaning it can be used for endpoint security or email and collaboration security. The web gateway is used along with anti-malware, advanced protection, URL filtering, application control, and data protection. I don't have any improvements to suggest in the tool as of now, and not at least for now, as per my security assessment. There are certain concerns with the product's stability, so it is an area where improvements are required.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
11%
Manufacturing Company
10%
Comms Service Provider
9%
Manufacturing Company
12%
Computer Software Company
12%
Performing Arts
10%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valuable feature and their speed of integration is very good. The initial setup was ...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
What do you like most about Trend Micro Smart Protection?
The tool offers centralized security management. The tool's deployment is flexible.
What is your experience regarding pricing and costs for Trend Micro Smart Protection?
I'm not involved in licensing, so I have no idea of the cost. However, their pricing is comparable to CrowdStrike. None of these solutions are cheap.
What needs improvement with Trend Micro Smart Protection?
The dashboard could be easier to manage. We've experienced compatibility issues with Windows endpoint protection. More support for malware and botnets would be beneficial.
 

Also Known As

Symantec EPP, Symantec Endpoint Protection (SEP)
Trend Micro Smart Protection Complete
 

Overview

 

Sample Customers

Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen
Find out what your peers are saying about Symantec Endpoint Security vs. Trend Micro Smart Protection and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.