

Zabbix and ThousandEyes compete in the network monitoring category. ThousandEyes has an advantage due to its robust network diagnostics capabilities, making it ideal for businesses needing detailed network path visibility and user experience monitoring.
Features: Zabbix offers comprehensive open-source monitoring capabilities with features like automated discovery, customizable templates, and wide integration possibilities at no cost. ThousandEyes provides detailed network path visibility, checks end-user experience, and offers strong ISP monitoring analysis.
Room for Improvement: Zabbix could benefit from enhanced reporting features, an improved user experience, and better predictive analytics. ThousandEyes may improve by expanding its application monitoring features and enhancing its dashboard customization and integration functionalities.
Ease of Deployment and Customer Service: Zabbix is primarily focused on on-premises deployments with a complex setup process but benefits from strong community support. ThousandEyes supports hybrid cloud deployment and is known for its straightforward setup, especially in cloud environments. Zabbix provides excellent community and partner support, while ThousandEyes' technical support often incurs additional costs yet is well-received for responsiveness.
Pricing and ROI: Zabbix is a free open-source solution offering significant cost savings, with optional paid support. ThousandEyes, as a commercial solution, usually incurs higher licensing costs, impacting smaller businesses, although it provides a strong ROI for large enterprises due to its comprehensive monitoring capabilities.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
We contacted the support team, and they resolved it within a couple of hours.
It is so straightforward that I have never had to use the support.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
Zabbix has high scalability.
Zabbix is very scalable and lightweight.
I would rate its scalability ten out of ten.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
Zabbix is very scalable and lightweight.
Zabbix is quite stable, and we haven't had any problems with Zabbix itself.
I think the stability of Zabbix is around five to six on a scale of ten, where ten is the best and one is the worst.
Introduction of a free version for end-users and enhancements to the user interface for easier navigation.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
The potential and customization is a little difficult because you have to learn scripts.
Zabbix is providing everything free of cost.
It is literally free.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
The best features ThousandEyes offers include monitoring page load times, assessing how long it takes for an application to load, checking for packet loss and jitter, and monitoring the routing path from the user to the server hosted in the cloud or on-premises.
ThousandEyes provides the exact error from the client, making troubleshooting more efficient.
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
The alerting systems are very good in Zabbix, and it has helped us to reduce time for reaction.
People want to save costs, which is why they install Zabbix, but the reporting functionality is not properly developed.
| Product | Market Share (%) |
|---|---|
| Zabbix | 6.9% |
| ThousandEyes | 2.4% |
| Other | 90.7% |

| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 23 |
| Large Enterprise | 34 |
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.
It offers a wide range of features including data collection, visualization, and reporting.
With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.
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