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Yantao Zhao - PeerSpot reviewer
Software Integration Engineer at Thales
Real User
Top 5
Great tool for sharing knowledge, internal communication and allows for real-time collaboration on pages
Pros and Cons
  • "The benefit is escaping email communication. Sometimes people ignore emails or put them into spam, but with Confluence, everyone sees the same text at the same time."
  • "It could be more user-friendly and centralized. A way to reduce redundancy would be helpful."

What is our primary use case?

We use it for internal communication. Before Confluent, we shared documentation through our work. But with Confluent, we simply create different folders for different purposes. 

It's very easy. I can create a page and share it with others. For development, we use the "one way to page" key point feature, which makes development super easy and quick.

Another interesting aspect is that multiple people can modify the same page simultaneously. If you click edit, you'll see other people's initials moving around. It's quite funny.

How has it helped my organization?

The benefit is escaping email communication. Sometimes people ignore emails or put them into spam, but with Confluence, everyone sees the same text at the same time. 

Previously, we used email to update, for example, about a new version coming out. But people get bombarded with emails every day, and if you miss one, you might miss important information. With Confluence, we can create a page, and everyone can see the current, up-to-date text.

What is most valuable?

We can register to a page and receive email notifications whenever someone modifies it. Because we have Jenkins monitoring the feature page, we can search for key information and trigger a preference when updates occur. Based on the Confluent web page, we have set up automated pipeline runs.

What needs improvement?

Confluence is easy to use and modify. However, sometimes there are too many pages. We have to reorganize the folder or parent account. Since everyone can create a page, the same knowledge might be created in multiple places by different people. This leads to redundancy and makes it difficult to find information. It's not centralized. 

So it could be more user-friendly and centralized. A way to reduce redundancy would be helpful. 

It's very easy to use, so everyone can create knowledge. But it would be good to synchronize and organize that information a bit better. 

Another improvement would be in Confluence search. You can search for keywords, but it's not like AI, not even ChatGPT or OpenAI. It would be nice to get more relevant or organized answers. If you're outside the company, you just get some titles containing the keyword you input. But if Confluence were like a database, you could input something and get a well-organized search offering from multiple pages.

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For how long have I used the solution?

I have been using it for seven years. 

What do I think about the stability of the solution?

I would rate the stability a nine out of ten. There is room for improvement because it's the permission or login—it's linked to Jira. If Jira is stuck, then Confluence is stuck. It's not a standalone solution.

It's pretty stable. Very stable.

How are customer service and support?

We just go to the team directly if there's any issue. Sometimes they will email Atlassian support for special cases.

Which solution did I use previously and why did I switch?

We used different solutions, but they were not as powerful as Confluence.

How was the initial setup?

The initial setup is straightforward. It's very quick. Moreover, it's very easy for newcomers to learn how to use it.

What about the implementation team?

One person is enough for the deployment.

What other advice do I have?

Overall, I would rate the solution a nine out of ten. That's a great tool for sharing knowledge, internal communication, or tracking issues.

I use it every day. The first thing I do is Open Jenkins, Open JIRA, and open Confluent. It is part of my workday.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Neill Walker - PeerSpot reviewer
Enterprise Agile Consultant at Secret
Reseller
User-friendly interface, seamlessly integrate, and quick setup
Pros and Cons
  • "Confluence's greatest asset is its user-friendly interface, coupled with its remarkable ability to seamlessly integrate with a vast range of other solutions."
  • "Confluence could improve the server version of the solution. However, most companies are going to the cloud."

What is our primary use case?

Within our organization, Confluence serves as a versatile tool for managing internal human resources, overseeing processes, automating office tasks, publishing content, and handling a wide range of other tasks.

What is most valuable?

Confluence's greatest asset is its user-friendly interface, coupled with its remarkable ability to seamlessly integrate with a vast range of other solutions.

What needs improvement?

Confluence could improve the server version of the solution. However, most companies are going to the cloud.

Having more control over the page layout in Confluence would be helpful, as it currently feels somewhat limited in terms of style. Additionally, we have experienced some issues with the solution's functionality, particularly with regard to document management and version control. Preferably having access to more pre-set business processes and style functions, rather than having to create everything from scratch each time we deploy. It's important to keep in mind that Confluence is not a traditional document management system but rather a wiki-style platform. As such, it can be too open for certain business processes and requires careful attention to prevent files and content from becoming disorganized.

For how long have I used the solution?

I have been using Confluent for approximately one year.

What do I think about the stability of the solution?

There have been a few outages on the cloud version of the solution that lasted approximately 30 minutes.

The stability could improve.

What do I think about the scalability of the solution?

The solution is scalable. We have some customers with approximately 70,000 users.

How was the initial setup?

The setup of Confluence is straightforward and takes approximately five minutes.

By following a few straightforward steps, we were able to quickly implement the solution. We first created an account on Atlassian, registered for the solution, created a space, and that was all it took to get up and running.

What about the implementation team?

The deployment does not need a lot of people. If we need to set up Active Directory and establish robust security and permission structures, the process may take a bit longer. However, despite this, the overall implementation process is still very fast.

What's my experience with pricing, setup cost, and licensing?

Confluence's pricing is quite reasonable, with a cost of around $10 per user that decreases as the number of users increases. Additionally, it's worth noting that for teams of up to 10 users, the solution is completely free.

What other advice do I have?

The key to success is to establish your business processes in advance and ensure that you have clear guidelines on what type of information to store and how to organize files within the system. Without such guidelines, the system can quickly become disorganized and unmanageable if left to the discretion of individual users.

I rate Confluence a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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AbhishekSingh11 - PeerSpot reviewer
Infrastructure Solutions Architect at a real estate/law firm with 10,001+ employees
Real User
Assists us in processing vast chunks of data in real-time
Pros and Cons
  • "The solution can handle a high volume of data because it works and scales well."
  • "It could be improved by including a feature that automatically creates a new topic and puts failed messages."

What is our primary use case?

Our primary use case for this solution is processing vast chunks of data in real-time. We deploy the solution on cloud.

What is most valuable?

The processing is better, and the connectors feel better than other solutions we have used. Additionally, the solution can handle a high volume of data because it works and scales well.

What needs improvement?

This solution is different from other products we have used. It could be improved by including a feature that automatically creates a new topic and puts failed messages. When we moved to this solution, we noticed that failed messages do not automatically go into Dead Letter Queue (DLQ), which we had when we used Azure. We want something similar to be included in Confluent Kafka.

The Azure Service Bus background should be improved where the message processing and messages fail and automatically go into a DLQ. In Confluent Kafka, there is no concept of DLQ, so if any messages fail, you have to handle it on your end and push it to another topic. But in Azure Service Bus, it happens automatically if any message delivery fails. It puts it in a DLQ. We didn't bother about anything on the code front, but with Confluent Kafka, there is no concept of DLQ, and you have to manage when a message fails to deliver. We have to push it to another topic manually. This should have been on the Confluent Kafka, and if anything fails, it should automatically move the message to another topic that has been created. Still, we have to do this using our code explicitly.

For how long have I used the solution?

We have been using the solution for approximately six months.

What do I think about the stability of the solution?

The solution is stable. In our limited experience, we haven't found anything that would highlight that it's not stable.

How was the initial setup?

I wasn't part of the initial setup.

What's my experience with pricing, setup cost, and licensing?

We need visibility on the licensing costs.

Which other solutions did I evaluate?

When evaluating the use case compared to the Service Bus architecture we previously used, the performance is better and more tolerant than a competitive system. Hence, because of our data volume, it can handle high-volume data, and its performance is better than other systems.

What other advice do I have?

I rate the solution nine out of ten. The solution is good, but it can be improved by including a feature that stores failed messages. I recommend this solution to new users because we went through different tech analyses and then adopted this solution. To date, we have seen improvements in performance and scalability, so we recommend this solution.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Anshuman Kishore - PeerSpot reviewer
Director Product Development at Mycom Osi
Real User
Top 20
A stable solution that can be used to keep key documentation and track the progress of different work items
Pros and Cons
  • "One of the best features of Confluent is that it's very easy to search and have a live status with Jira."
  • "The formatting aspect within the page can be improved and more powerful."

What is our primary use case?

Since Confluent is integrated with Jira, we use it to keep our key documentation, including product development and LLD design documents. We also use Confluent to support or track the progress of the different work items spent or released.

What is most valuable?

One of the best features of Confluent is that it's very easy to search and have a live status with Jira. Once you put the right URL, it gives you the live status, which is quite useful.

What needs improvement?

The formatting aspect within the page can be improved and more powerful.

For how long have I used the solution?

I have been using Confluent for more than 10 years.

What do I think about the stability of the solution?

Confluent is quite a stable solution. The solution goes down very rarely when there is some maintenance activity on the Jira site.

What do I think about the scalability of the solution?

Since Confluent is on the cloud, it's very scalable. Approximately more than 200 users are using Confluent in our company.

How are customer service and support?

We use Confluent's technical support whenever it is down, and their technical support is quite good.

What's my experience with pricing, setup cost, and licensing?

Confluent has a yearly license, which is a bit high because it's on a per-user basis. The solution's cost should be reduced for a small or mid-segment company.

What other advice do I have?

Confluent is deployed on-cloud in our organization.

Once you are in product development and want to use it in integration with Jira, Confluent is very, very useful.

Overall, I rate Confluent a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1752198 - PeerSpot reviewer
Technical Lead at a retailer with 10,001+ employees
Real User
All portfolios have access to the data that is being shared but there is a gap on the security side
Pros and Cons
  • "With Confluent Cloud we no longer need to handle the infrastructure and the plumbing, which is a concern for Confluent. The other advantage is that all portfolios have access to the data that is being shared."
  • "Currently, in the early stages, I see a gap on the security side. If you are using the SaaS version, we would like to get a fuller, more secure solution that can be adopted right out of the box. Confluence could do a better job sharing best practices or a reusable pattern that others have used, especially for companies that can not afford to hire professional services from Confluent."

What is our primary use case?

Our company has a wide portfolio of use cases in which we recently changed the entire landscape. We use Confluent to share useable dat across all portfolios through a central place.

We use dedicated clusters with four CKs. On standard clusters we are using just the standard configurations that comes out of the box in Confluent Cloud.

What is most valuable?

With Confluent Cloud we no longer need to handle the infrastructure and the plumbing, which is a concern for Confluent. The other advantage is that all portfolios have access to the data that is being shared.

We are still in the discovery phase. Currently, it's the introduction and acceptance phase for all the portfolios and helping them adopt the platform. Portfolios are using different features, some are using Publish-Subscribe to log events, some like the features that are similar to Kafka, while others are using ksqlDB or trying the adoption of Schema Registries. 

So far we value the professional service support and the full management side of things like support with infrastructure issues.

What needs improvement?

Currently, in the early stages, I see a gap on the security side. If you are using the SaaS version, we would like to get a fuller, more secure solution that can be adopted right out of the box. Confluence could do a better job sharing best practices or a reusable pattern that others have used, especially for companies that can not afford to hire professional services from Confluent.

Another area of improvement is on the metric side. The metrics are integrated within the documentation of the metrics and implementation of that metric. This ties back to the requirement of best practices. How to use metrics in the best possible way out of the box.

If you are using Confluent on-prem or cloud-based where you are packaging it within your own cloud infrastructure, there is a lot of documentation for that making it easier. However, if you are using only the SaaS platform, there is less support from Confluent Cloud.

We are still understanding the additional features but we have seen a gap in the features of the fully managed connector. They are lesser fully managed connectors that are relevant to our business requirements so we have requested those fully managed connectors be developed and released within the Confluent Hub portfolio of connectors.

Confluence requires documentation regarding how to manage connectors that are not fully managed, including what parameters are required for each processing connector. The documentation that is provided is not easy to understand.

For how long have I used the solution?

I have been using Confluent for six months.

What do I think about the stability of the solution?

The portfolios that we have onboarded onto Confluent Cloud have been performing well. They are stable without any issues.

What do I think about the scalability of the solution?

Confluent is fairly easy to scale. 

How are customer service and support?

We are using a fully managed solution. Confluent Cloud has an uptime SLA of 99.95 broad for dedicated services, dedicated clusters, and standard clusters that we are using on the cloud. It's the support that we use for the fully managed Confluent Cloud so no maintenance is required. Customer service and support have been perfect.

Which solution did I use previously and why did I switch?

We recently changed our entire landscape. In the past, every team had its own Kafka instance. Data was siloed and being used by each portfolio differently and not shared across portfolios. We wanted to find a way to share reusable data and make data sharing by default so that it was used across all portfolios and could be leveraged through a central place. We wanted to move away from a self-managed Kafka system and make it fully managed. That's why we started looking at Confluent Cloud.

How was the initial setup?

We are not using the Confluent Platform. How we deploy is by onboarding people to connect to the Confluent Cloud, it's just a networking connection into the Confluent Cloud cluster, not a deployment pipeline.

What's my experience with pricing, setup cost, and licensing?

From a costing perspective, there are costing implications. If you go the cloud route, as you scale there will be cost implications on a per hour basis. Confluent Cloud is more expensive, be mindful of that.

What other advice do I have?

The main point to understand is that Confluent Platform and Confluent Cloud are two different offerings. Confluent Platform requires you to self-manage or manage the Confluent Platform within your cloud environment, rather than Confluent Cloud which uses your applications that are deployed in your cloud to connect to Confluent Cloud.

When you decided to get into Confluent, have clarity on which route you want to go at the outset. Secondly, if you choose Confluent Cloud which is the SaaS platform, have your implementation plan mapped out before you go ahead. Lastly, have your naming conventions, implementation, and securing your topics, your service account or ACLs are all mapped out well.

Support is a 10 out of 10, but overall I would rate Confluent a 7 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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General Counsel of Corporate at Kakao Corp
Real User
Is scalable and has storage clearance features
Pros and Cons
  • "I would rate the scalability of the solution at eight out of ten. We have 20 people who use Confluent in our organization now, and we hope to increase usage in the future."
  • "The Schema Registry service could be improved. I would like a bigger knowledge base of other use cases and more technical forums. It would be good to have more flexible monitoring features added to the next release as well."

What is our primary use case?

We collect service log data with Confluent and use it for fraud detection in game services.

How has it helped my organization?

We are a game service company, and Confluent has helped us improve our quality of service.

What needs improvement?

The Schema Registry service could be improved.

I would like a bigger knowledge base of other use cases and more technical forums. It would be good to have more flexible monitoring features added to the next release as well.

For how long have I used the solution?

I've been using Confluent for about two years.

What do I think about the stability of the solution?

For stability, I would give this solution a rating of seven out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of the solution at eight out of ten. We have 20 people who use Confluent in our organization now, and we hope to increase usage in the future.

How are customer service and support?

I would rate the solution's technical support at seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

On a scale from to ten, where one is difficult to set up and ten is easy to set up, I would rate this solution's initial setup at six. It was quite difficult.

The deployment took about a week. We had a team of four people for the deployment. A team of two handle the maintenance.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, where one is low pricing and ten is high pricing, I would rate Confluent's pricing at five. I have not encountered any additional costs.

Which other solutions did I evaluate?

We evaluated Kinesis and MSK, but chose Confluent because we wanted to use its RBAC feature. Also, the other solutions did not have a feature to clear storage.

What other advice do I have?

I would recommend Confluent as an alternative to those who are unfamiliar with Kafka. Overall, I would rate Confluent at eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cengiz Celik - PeerSpot reviewer
Project Manager at TUBITAK
Real User
A good solution for service desk and task management
Pros and Cons
  • "It is also good for knowledge base management."
  • "It could have more integration with different platforms."

What is our primary use case?

We primarily use Confluent for service desk and task management. It is also good for knowledge base management.

What needs improvement?

The solution could have an extra plugin or upgrading feature. In addition, it could have more integration with different platforms and be more compatible.

For how long have I used the solution?

We have been using this solution for six years, and it is on-site.

What do I think about the scalability of the solution?

It is scalable, and we haven't had any problems so far. We have about 50 users using Confluent in our company. We do not plan to increase usage at this time.

How are customer service and support?

We've had issues in the past and used technical support to resolve them.

Which solution did I use previously and why did I switch?

We have used Redmine.

What other advice do I have?

I rate this solution an eight out of ten, and I would recommend it to others. We are an open-source organization.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1712133 - PeerSpot reviewer
Senior Distributed Platform Engineer at a tech services company with 201-500 employees
Real User
Beneficial data replication, effective self balancing, and stable
Pros and Cons
  • "The most valuable feature that we are using is the data replication between the data centers allowing us to configure a disaster recovery or software. However, is it's not mandatory to use and because most of the features that we use are from Apache Kafka, such as end-to-end encryption. Internally, we can develop our own kind of product or service from Apache Kafka."
  • "They should remove Zookeeper because of security issues."

What is our primary use case?

I work in the insurance domain. We stream data in and out Confluent. If financial data is being used most organizations prefer to stay on-premise with their data, but there is a cloud version available. These are the features that Confluent provides.

How has it helped my organization?

Confluent has benefited our company because it provides granular access, enterprise support, self-balancing cluster. If there is any data skewness or one server is busy doing some processing, it shifts to the other processor and balances the data between them. There are auto data balances, self-balancing clusters, replication, and role-based access controls.

What is most valuable?

The most valuable feature that we are using is the data replication between the data centers allowing us to configure a disaster recovery or software. However, is it's not mandatory to use and because most of the features that we use are from Apache Kafka, such as end-to-end encryption. Internally, we can develop our own kind of product or service from Apache Kafka.

What needs improvement?

They should remove Zookeeper because of security issues.

For how long have I used the solution?

I have used Confluent within the last 12 months.

What do I think about the stability of the solution?

The latest version of 6.2.0, has almost everything and it's stable.

What do I think about the scalability of the solution?

The solution is scalable. If you have good hardware, especially for Kafka then it will perform very well. It's easy to scale up, but there are issues scaling down, which may result in losing data.

I don't know exactly how business is doing. We currently are supporting, and we are running up to the threshold of the solution. I'm not sure about the future if we will increase usage.

We have approximately 250 applications running.

How are customer service and support?

We have contacted technical support. We create support tickets, in case of emergencies or when any support is required.

I've been working with the support team for four years. They are good. The level one team will go around the issue by gathering information, but the next level, and the third level development team, are very good.

How was the initial setup?

The installation is straightforward and we use our own ansible-playbook, which was designed similar to CP ansible which is supported by Confluent.

What about the implementation team?

We have two people that do the implementation. We manage four clusters which include integration tests, reproduction, and production. We did the installation with some simple scripts and designing the script takes a couple of weeks.

Confluent requires maintenance because we might see issues with the applications and need to support them. We need to keep checking the performance and we should keep on monitoring them because high critical data will be passing through. There is a need for regular OS patching and any upgrades that Confluent provides. 

Not everybody will be aware of Kafka's technology which means we educate the developers. For example, the properties to be used and what makes optimum performance from the solution.

What was our ROI?

I have had a return on investment by using Confluent. It's faster than any other technology in real-time. You don't have to wait for your transactions to happen overnight.

What's my experience with pricing, setup cost, and licensing?

The license Confluent is server-based. It depends on the number of services that you are running in the cluster. 

Confluent is expensive, I would prefer, Apache Kafka over Confluent because of the high cost of maintenance. 

Large organizations, prefer to use open-sourced solutions because they provide a cost reduction. Apache Kafka is open source and there are many other open-source security tools, which can be used that provide features that Confluent offers.

Which other solutions did I evaluate?

I have evaluated Apache Kafka.

What other advice do I have?

Confluent has improved a lot and they're currently working on version 7.0 where they're removing Zookeeper, which is highly vulnerable to security attacks.

My advice to others wanting to use this solution is for them to use automation wherever it is required and it is a very stable product, not many issues arise If you know how to manage them. Overall, it's a great company and they have excellent software.

I rate Confluent a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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