ConnectWise ScreenConnect Reviews

Connecting with end users, remotely. There is just one user in my business and I have not enabled any extensions. We just downloaded it and I use the client from my desktop.

It allows me not to have to drive to an end-user to fix their computer. If I have internet connectivity I can usually handle it right from my office, so I like that. And so does the employer because they don't have to pay mileage. It has been a game-changer for my workflow.

The product is very easy to use. All the features are valuable.

If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use ScreenConnect on my Chrome device, it has to be on a PC. I know there are other remote services that are capable of utilizing a Chrome device, such as TeamViewer.

No issues with stability.

Scalability is great. I can add users as they are added to our system.

I have never had to call tech support.

It seemed pretty straightforward. Sean, who is a consultant on higher-end stuff, did the setup for me. I watched him do it and it seemed pretty simple.

Get it. Save time, save mileage. There are no cons, all pros. I don't know how I functioned for that half a year without it.

Connecting to end-user computers, from a customer standpoint. We have two to three people using it. We primarily use remote support. We don't use the unattended access functionality nor do we have extensions installed.

We don't use it that often, probably three or four times a month. We use it to remote into customers' computers and it gives us a different option other than TeamViewer and using a paid license with TeamViewer. We use this to connect to people. But there was no improvement, per se, in our organization once we started using it.

The most valuable feature is that it was the cheapest solution. That's where it has value for me.

The biggest room for improvement is in the setup, getting it started. Figuring out how to get it all set up from scratch.

No issues with stability.

I haven't scaled it at all.

TeamViewer, but it was just a trial, and we wanted to use something for a business solution.

I thought it was a little bit difficult to set up, it was complicated. It seems a little bit difficult to set up and get started. Even the use seems a little difficult. But once you get started and understand it, it seems to be very functional.

Compared to what's out there the pricing is probably a good value.

Both my IT guy and I use it to be able to access any computer remotely. Only the two of us have access to it. We mostly use the remote support.

Recently I needed to remotely access the software at my office, and I was able to connect using the software and access the information I needed within a minute or two, rather than having to drive to the office to get into the computer system.

Being able to access any computer that's connected to it is the most important aspect. That's the reason we have the software.

I'm presuming that the software is designed as it is for a particular reason. An option I would want would want to have is a shortcut on my desktop, to click on it, and immediately be able to select which system I wanted to access and which computer in that system I wanted to access, and have fewer steps that I would have to physically go through to do so. However, I realize that to have it set up that way, there are numerous steps of security that I would have to be gotten around, and I accept the fact that I have to take three or four steps in order to get what I need.

When I have accessed software, it's worked. That's all I know. When I call my IT guy, and say, "Hey, we're having a problem," he can access what he needs and be able to see it within moments, so I don't have any problems with that.

I use it so rarely that I have not had a scalability problem, nor have I noticed my IT guy complaining about the inability to do certain things.

Once I figured out how it worked, it's not too hard. It's a matter of remembering the numerous steps that are necessary to get into the software, and then to access the particular computer that I'm interested in. My IT guy can do it much faster than I can because I only rarely have to use it.

Remote access to end-points. We don't use the unattended access functionality. We've had two people using it. We did not enable extensions.

It's much easier to use ProtectWise Control than to use, for instance, TightVNC or VNC Viewer. It's faster to connect to end-points. 

It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had.

I don't really have any suggestions for improvement. I didn't even use the full ConnectWise suite. I'm sure if I did, there would be other good stuff, too.

There were no issues with stability.

No issues with scalability.

Tech support was very good. I got through in one or two pass-throughs, and that was it.

Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing.

I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward.

I had other options, but I had a colleague who used this one so I tried it out and it seemed good, so I bought it.

Honestly, the only reason that I'm not continuing with this solution is that I'm going to be using a software called ManageEngine which has its functionality built into it. So I don't want to have two things that I'm paying for.

Try it first before you buy it. It's really all just based on your personal preference. I think that the interface looks good, but someone else might not like the interface. It really just depends on how you like to set up your workflows and whether or not you like the way that they've set it up.

We use it to give support to our customers. We have three technicians using it and 300 or 400 clients as well. We do have some ConnectWise extensions in use, and we use both unattended access and remote support functionalities.

We were using LogMeIn but the price was so high, so we were looking for something to change to, to use something else like it. We found ConnectWise and we're very happy that we found it.

Unattended access is the most important.

The ease of use is perfect, very easy and useful. It provides us with an option for connecting to our clients quickly and to provide a fast response to a problem. Also valuable are the options that enable us to connect to our clients without installing extensions.

One or two versions before, we saw a problem with live view. The name was dropping from the connected client, or it would change. Now it is okay.

We haven't had any problems with scalability.

They support us perfectly.

LogMeIn. We switched because of the price.

The initial setup was simple.

The product's price is a good value. At first, we switched because of the better price but now we are are using this product happily.

It's a good product.

We use it for remote support for ad-hoc clients. We have contract clients as well but we use SolarWinds for those, as an RMM dashboard. We have ConnectWise as a type of backup option and for clients on whose systems we don't have our monitoring agent installed. We only have one license which we share, as a backup, there are just three of us. It's not the primary software that we use.

We do use two ConnectWise extensions, one called Remove Thumbnail Preview and another one called Report Manager.

We switched over from LogMeIn Rescue, which was okay but became very expensive. ConnectWise is our backup method. We don't use it as much as we do our RMM software and remote support, but it has definitely really helped in terms of speed and ease.

We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything: "Click here, and if you're using Chrome look here, if you're using Firefox look there." But ConnectWise has step-by-step instructions, depending on the browser.

The ease of use is really good. In addition, obviously, uptime - making sure it's online and working for when we need it. The interface is very good and, overall, it is a really pleasant experience.

Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple, very easy, I could see the name that was typed in, the IP address of the computer that it was connected to, if it was running Windows, how long the session was, when it started, when it finished, how long the person was active for, etc. I could also go back over any period of time, so I could say, "Okay, in February last year, how many support sessions did we do?" And I could break it down for a client.

It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of this product. ConnectWise doesn't seem to be anywhere near any of that functionality, that I'm aware of.

No stability issues at all.

No scalability issues at all. We're only a small team. 

We used LogMeIn Rescue but it got expensive. As I say, it was our backup software, and we only used it for ad-hoc clients who would call out of the blue. And we were paying almost 100 pounds a month for one license. Some months we'd only get a few calls and we would already have to try and make up a 100 pounds worth of fees. Whereas with ConnectWise, we're paying about 30 or 40, so it's a big saving.

I found the initial setup fairly straightforward.

I feel the product's pricing is a good value for ScreenConnect.

We looked at the standalone version of SolarWinds, MSP Anyware, and we looked at another but I don't remember which one. I did evaluate a few. We trialed MSP Anyware but we preferred ConnectWise.

Go with the cloud version, rather than the on-premise. You don't have to have your own equipment. It is nice that it is looked after, it's in the cloud. We've had no problems with it.

I would rate ConnectWise at eight out of 10, just because it is lacking in the reporting functionality, being able to find out, for instance, what remote connections were made two weeks ago or last month, for auditing purposes. I don't seem to be able to do that at the moment. I haven't investigated it too much but I just don't seem to be able to have the same reporting functionalities we had in LogMeIn Rescue.

Remote access. We use the Guest Session Starter extension. We have between eight and 10 people using it in our company and we use both the unattended access and remote support functionality.

Engineers have quick, usable access to clients' infrastructure, which was not so easy with GoToMeeting.

• Remote access.
• It's very easy to use.

There needs to be a way to run the agent without installing, like GoToAssist.

No issues with stability.

No issues with scalability.

Tech support has been perfect. No issues so far.

Our company used to use GoToMeeting/GoToAssist. I have also had experience with  LabTech Screenconnect. We still use GoToAssist due to Windows permissions

The initial setup was straightforward. We use cloud so there were no issues.

Negotiate. Ask for a trial period.

I did not evaluate other options, I already knew what I wanted.

Make sure you go through your requirements first.

We use it to support our company's customers. There are about 10 of us using it. We don't have any extensions enabled. We use both unattended access and remote support functionality.

Our company provides an application that does meeting-room collaboration, meeting organization in corporate meeting rooms. We provide configuration services, globally, to large corporations. The ability to easily remote into their environments makes money for us.

Valuable features include the 

• responsiveness 
• ability to tune up and tune down the connection
• video. 

We use it globally, so I can be on with Philippines, Singapore, Eastern Europe, wherever. Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing. You don't end up with that half-second lag as you do if you're using TeamViewer or something like that and you have a slow connection. With ConnectWise, you can tune that problem out. It is extremely useful with our customer base.

I have never had a stability problem. There was a period of a day or so once, a few months ago, when they had just become ConnectWise, that the responsiveness of their web-based servers was slow. Then they fixed that, so I'm guessing that was just the joys of rebranding.

I have not noticed any scalability issues.

We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd have to phone tech support is to tell them they have a good product.

We use them all when we have to, any of the conferencing softwares: Where the customers have their firewalls blocking out TeamViewer, or because of corporate policy, it's the only thing that they allow. The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice.

Their licensing model is good, their pricing model is good, their service is good, bandwidth is excellent. They're consistent.

We're in video conferencing, we're in collaboration, so we have used most of the products out there, and continue to, based on customer requirements. ConnectWise is a better match for our use case.

We like it. We recommend it to other companies. It's easy to use, and it's easy to understand, and it works very well.

I would just say use it.