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BeyondTrust Privileged Remote Access vs ConnectWise ScreenConnect comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
Microsoft Intune boosts ROI by reducing costs, simplifying management, enhancing security, and increasing productivity through efficient resource use.
Sentiment score
4.8
BeyondTrust Privileged Remote Access delivers quick ROI, saving time and costs, ensuring compliance, and enhancing IT operations efficiency.
Sentiment score
7.9
ConnectWise ScreenConnect cuts travel costs by 90%, streamlines support, boosts efficiency, and quickly offsets its cost.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
 

Customer Service

Sentiment score
5.3
Microsoft Intune customer service varies, with premium services praised, but first-level support often lacks effectiveness and speed.
Sentiment score
4.8
BeyondTrust Privileged Remote Access offers quick, knowledgeable support with high user satisfaction but some communication and ticket system concerns.
Sentiment score
7.4
ConnectWise ScreenConnect support is praised for responsiveness and options, but some user experiences with delayed help affect its perception.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Support now requires opening a ServiceNow ticket, which can be time-consuming.
 

Scalability Issues

Sentiment score
6.9
Microsoft Intune is scalable, integrates with other Microsoft services, and offers flexible licensing, ideal for diverse device management.
Sentiment score
6.3
BeyondTrust Privileged Remote Access scales well for enterprises, though challenges exist with cloud deployments and backend scalability opinions vary.
Sentiment score
7.9
ConnectWise ScreenConnect is praised for its scalability, offering flexible license management and consistent performance even with large user bases.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
I would give it an eight or nine out of ten for scalability, possibly even a ten, as I do not see a limitation in scaling.
BeyondTrust Privileged Remote Access is a scalable solution based on user requirements.
 

Stability Issues

Sentiment score
6.7
Microsoft Intune offers high stability and reliability, with minimal downtime and regular updates ensuring a seamless user experience.
Sentiment score
5.0
BeyondTrust Privileged Remote Access is stable and secure, but experiences occasional post-update bugs and recovery issues after outages.
Sentiment score
7.9
ConnectWise ScreenConnect is stable and reliable, with low CPU usage and infrequent disruptions, comparable to leading remote tools.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
Updates sometimes introduce bugs or issues, especially with non-English versions.
 

Room For Improvement

Microsoft Intune needs enhanced reporting, improved platform integration, better device management, user-friendly interface, and advanced remote and security features.
BeyondTrust needs simpler third-party access, improved integration, enhanced automation, refined support, and optimized interface and deployment.
ConnectWise ScreenConnect needs better customization, documentation clarity, file transfer, dual monitor support, reporting, installation, and feature enhancements.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
BeyondTrust should focus on automating the update process to reduce unnecessary ticket creation.
We are looking for a feature where if someone is doing something risky during their session, it should alert and possibly disable their credentials.
 

Setup Cost

Microsoft Intune offers competitive, flexible pricing, especially bundled, despite licensing complexity, making it appealing for enterprises and non-profits.
BeyondTrust Privileged Remote Access offers variable pricing, justified by rapid ROI and functionality, with crucial licensing understanding for cost management.
Enterprise users appreciate ConnectWise ScreenConnect's value, flexible pricing, and robust features, despite slightly high initial costs.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
My experience with pricing, setup cost, and licensing is that it is expensive, yet not the most expensive in the market, so the price can be considered justifiable.
 

Valuable Features

Microsoft Intune enhances user experience with automation, robust security, and seamless Microsoft 365 integration, reducing IT workload.
BeyondTrust Privileged Remote Access offers flexible, secure remote management with easy deployment, multi-factor authentication, and strong integration capabilities.
ConnectWise ScreenConnect provides secure remote access with powerful management, customizable branding, and seamless integration, enhancing global client interactions.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The secure access must be audited live, ensuring patient data protection.
The session monitoring and recording feature definitely helps security and audit with BeyondTrust Privileged Remote Access.
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
294
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Privileged Remo...
Ranking in Remote Access
15th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
24
Ranking in other categories
Privileged Access Management (PAM) (13th)
ConnectWise ScreenConnect
Ranking in Remote Access
17th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Virtual Meetings (11th)
 

Mindshare comparison

As of August 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.2% compared to the previous year. The mindshare of BeyondTrust Privileged Remote Access is 2.7%, up from 2.0% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Hahn Rolf - PeerSpot reviewer
Securely manage high-privilege remote access with granular configurations
I recommend that we improve integration with other products like PasswordSafe, aiming for smoother integration. Better alignment between products would enhance manageability from a single point. Additionally, BeyondTrust should focus on automating the update process to reduce unnecessary ticket creation. Improved quality control for non-English language versions is needed to avoid translation and layout errors.
Todd Blake - PeerSpot reviewer
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
9%
Government
8%
Computer Software Company
17%
Manufacturing Company
11%
Financial Services Firm
9%
Government
8%
Computer Software Company
14%
Manufacturing Company
14%
Performing Arts
8%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BeyondTrust Privileged Remote Access?
The product has improved remote support capabilities since it works fine.
What needs improvement with BeyondTrust Privileged Remote Access?
Improving technical support for BeyondTrust Privileged Remote Access is essential. When I communicate with technical ...
What is your primary use case for BeyondTrust Privileged Remote Access?
When we are using BeyondTrust Privileged Remote Access with FortiGate or some Cisco third-party products, we collabor...
What is your experience regarding pricing and costs for ConnectWise Control?
I download the product for free with ConnectWise RMM's license.
What needs improvement with ConnectWise Control?
All the features provided by the product in terms of screen connectors have been good. There can be some complexities...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Privileged Access
ConnectWise Control, ScreenConnect
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Horizon Beverage, Air Liquide, Gateway Bank of Florida
Jon Rosen Systems
Find out what your peers are saying about BeyondTrust Privileged Remote Access vs. ConnectWise ScreenConnect and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.