ConnectWise ScreenConnect vs Splashtop Remote Support comparison

ConnectWise and Splashtop are both solutions in the Remote Access category. ConnectWise is ranked #17 with an average rating of 9.3, while Splashtop is ranked #18 with an average rating of 9.0. ConnectWise holds a 1.5% mindshare in VUS, compared to Splashtop’s 2.2% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

ConnectWise ScreenConnect and Splashtop Remote Support are leading remote support tools competing in the remote support category. Splashtop Remote Support appears to have the upper hand with its broader feature set and superior customer service responsiveness, although ConnectWise ScreenConnect is noted for being more cost-effective.

Features: ConnectWise ScreenConnect users highlight remote access efficiency, customization options, and integration capabilities. Splashtop Remote Support stands out for its easy setup, high-speed performance, and mobile device support, offering a broader feature set that appeals to a variety of use cases.

Room for Improvement: ConnectWise ScreenConnect users suggest enhancing performance on slower networks, simplifying the learning curve, and reducing occasional delays in customer service. Splashtop Remote Support needs more user-friendly troubleshooting tools, expanded integration options, and better network adaptability.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect is appreciated for its straightforward installation process but has reports of occasional customer service delays. Splashtop Remote Support is praised for its quick deployment and responsive customer service, providing a better deployment experience with superior service responsiveness.

Pricing and ROI: ConnectWise ScreenConnect is considered more cost-effective with good ROI based on user feedback regarding setup costs and operating expenses. Splashtop Remote Support, while slightly higher in cost, justifies the expense with its robust feature set and high perceived ROI, making it worth the price for comprehensive remote support needs.

To learn more, read our detailed ConnectWise ScreenConnect vs. Splashtop Remote Support Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Splashtop Remote Support

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.7% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Asset Management and Auto Pilot are valuable features."

"Intune enables us to manage our devices from anywhere."

"I find Microsoft Intune valuable primarily for its Windows management capabilities, along with its Android Enterprise and Apple device management for mobile devices."

"While I don't think you can ever have full visibility and control, Intune certainly allows us to see the applications being used and tells us if things like Windows patches aren't applied to machines. It does a good job. That visibility makes life a little easier."

"This product offers an alternative solution to other UEM (Unified Endpoint Management) solutions."

"Great for software update needs, operating system version updates, and security policy enforcement."

"Intune makes our organization more secure and flexible."

"I like how Intune brings everything into one place. For example, you can set up conditional access to applications and devices inside Intune. I also like the segregation inside the Intune devices. You can segregate them by Windows, iOS, iPadOS, macOS, and Android. You can sort it by platform, so you don't need to go into the devices section."

More Microsoft Intune pros

"I've noted an ROI while using the solution."

"It's very low maintenance."

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"Unattended access is the most important feature."

"The ConnectWise ScreenConnect tool is very good for remote access."

"It is super easy to use and relatively inexpensive."

"Remote support is efficient and easy for our end users to receive support."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

More ConnectWise ScreenConnect pros

"The initial setup is simple."

"The solution is very fast."

"The file transfers work well, the remote support and hosted solution work well."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The tool's most valuable features are pricing and easy management."

Cons

"There are challenges with Intune, specifically in reporting. Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive."

"Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect."

"I wish Microsoft would keep up with their documentation. They make changes so quickly to these platforms that they do not update the documentation properly in a timely manner."

"From a new user's perspective, it may be a little overwhelming because there are quite a few things to look at in the console, however, once you are sort of acclimated and are familiar with your core functions, it's fairly simple and straightforward."

"It would be better if they can reduce the cost of the license."

"Intune's privilege management feature, while beneficial, is less intuitive than other Intune features, making it challenging to use."

"We faced issues with macOS support. The product should have better inventory and asset management."

"It would be helpful if there was proactive remediation."

More Microsoft Intune cons

"There could be improvement to the remote command line tools."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

"Speed is a major factor in Automate, and the control panel is horribly slow."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"Mobile interface."

More ConnectWise ScreenConnect cons

"The solution should be able to make an inventory of computers automatically."

"The solution should add more options and tools for shortcuts, administration, etc."

"Splashtop Remote Support needs to improve customization."

"The phone's a little tricky to work with due to the small screen."

"The integration features could be better."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

Pricing and Cost Advice

"The price is very reasonable."

"It is reasonable. When you have Microsoft 365 E3 or E5 license, it is already licensed in that license. So, you could say it is free."

"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."

"I am not that aware of the pricing, but as compared to other MDM solutions, Microsoft is providing a lot of things at the organizational level. So, it is quite reasonable as compared to other MDM solutions."

"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."

"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."

"It is not expensive."

"Our Office 365 Business Premium license, including Office 365 and Intune Management, offers excellent value."

More Microsoft Intune pricing and cost advice

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"It is priced fairly."

"We pay $3,000 USD for the service, yearly upfront."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"We pay an annual licensing fee."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"Make sure you have enough licensing for all the techs that you have."

More ConnectWise ScreenConnect pricing and cost advice

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

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Top Industries

By visitors reading reviews

Educational Organization

19%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Computer Software Company

21%

Financial Services Firm

11%

Manufacturing Company

11%

Healthcare Company

Computer Software Company

16%

Comms Service Provider

10%

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

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What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

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Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 30% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 13% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 13% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 12% of the time

BeyondTrust Remote Support vs ConnectWise ScreenConnect

Compared 8% of the time

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Parsec vs Splashtop Remote Support

Compared 54% of the time

Microsoft Remote Desktop Services vs Splashtop Remote Support

Compared 16% of the time

GoTo Resolve vs Splashtop Remote Support

Compared 8% of the time

Parallels Access vs Splashtop Remote Support

Compared 7% of the time

TeamViewer Tensor vs Splashtop Remote Support

Compared 5% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

May 2025

Download Microsoft Intune product report

Buyer's Guide

ConnectWise ScreenConnect

May 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Remote Access

May 2025

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control, ScreenConnect

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

ConnectWise ScreenConnect vs. Splashtop Remote Support

April 2025

Free Report: ConnectWise ScreenConnect vs. Splashtop Remote Support

Find out what your peers are saying about ConnectWise ScreenConnect vs. Splashtop Remote Support and other solutions. Updated: April 2025.

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