What is our primary use case?
My main use case for Contentful is optimizing images and videos. While people use Contentful to build websites, Contentful does not provide an inbuilt image and video optimizer. ImageKit fills this gap, allowing people who use Contentful to optimize their images and providing a digital asset management solution inside the Contentful UI itself. That is the kind of integration I am working with in Contentful.
I have a website and want to optimize my images and videos using Contentful to build that website, which is very easy. I can use my own frontend and then use the API to build that website, while also integrating ImageKit, which is my current organization. It is a mixture of these two approaches.
What is most valuable?
The best features Contentful offers are its APIs and how easy it is to integrate them. Feature-wise, the majority of CMSs are the same; I have used Strapi, and feature-wise, those are similar. The ease of use and the way Contentful provides the APIs and how easy it is to fetch the data directly and use it in your frontend is the best part. I have not explored many features, having mostly built a basic web page, so there could be features that I am not aware of, but the ones I have used were quite intuitive and easier to use.
Contentful's impact on my organization is that we do not use it very much. Contentful has not helped my organization or our customers achieve any measurable benefits, such as saving time or improving workflows, as we have not measured that. It does help customers who are using Contentful, but I have not quantified it.
What needs improvement?
Contentful works well for me; I might need to explore it a bit more to identify improvements. As I mentioned, I have been using it for a specific task, which it accomplishes quite well. I built a web page and integrated ImageKit successfully, so it works well in that way. Perhaps in the future, I can provide more feedback for this question.
For how long have I used the solution?
I have been using Contentful for around a year, mostly integrating it with my current company, ImageKit, which is an image CDN and image and video CDN, and that integrates well with Contentful. That is how I started working on Contentful.
What do I think about the stability of the solution?
Contentful is stable in my experience; it is quite stable. The UI works well, as I did not encounter any issues with it and the APIs seem to work without problems.
What do I think about the scalability of the solution?
I have not scaled Contentful to that level, so I would not be able to comment, but I would assume it is scalable.
How are customer service and support?
I have not had any experience with customer support, as I managed to figure out the majority of things using the documentation and other resources. Therefore, I did not need to reach out for support.
Which solution did I use previously and why did I switch?
I have used multiple solutions before Contentful because I work with many customers using different systems. I have used WordPress, Magento, Shopify, Strapi, and then Contentful. Strapi and Contentful stand out to me because they are next-generation CMSs, where the APIs and functionality are much easier to understand. It is JavaScript-based, making it a very easy way to start building websites. While I have not switched away from others, I see a definite improvement compared to WordPress and other traditional CMS systems.
How was the initial setup?
My experience with pricing, setup cost, and licensing is that I did not use the price plan; I was using the free plan, which did what I wanted it to do. Therefore, I cannot comment on the cost. The setup was easy, which I think would be the same even for the free plan and the pricing plan, but since I have not used the paid tier, I cannot speak on it.
What about the implementation team?
I was using the free plan which did what I wanted it to do. Therefore, I cannot comment on the cost.
What was our ROI?
I have seen a return on investment with Contentful, as it definitely saves time. Even if someone is not technical, they can provide a structure, and then someone from the technical team can pull data. Contentful gives a lot of control in terms of what you want, allowing even non-technical people to contribute positively. As a SaaS, it also helps significantly since you do not need to host it and deal with associated complexities.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that I did not use the price plan; I was using the free plan, which did what I wanted it to do.
What other advice do I have?
Contentful works well for me; I might need to explore it a bit more to identify improvements. As I mentioned, I have been using it for a specific task, which it accomplishes quite well. I built a web page and integrated ImageKit successfully, so it works well in that way. Perhaps in the future, I can provide more feedback for this question.
Contentful has not helped my organization or our customers achieve any measurable benefits, such as saving time or improving workflows, as we have not measured that. It does help customers who are using Contentful, but I have not quantified it.
My advice to others looking into using Contentful is to definitely try it because if they have a use case of providing some sort of tool for their non-technical people to build things, Contentful stands out. I have used Strapi, which can be a little more technical and tougher for people to understand. Contentful, in contrast, enables non-technical users to build things while their technical team can then integrate it.
I would rate my overall experience with Contentful as a 7 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.