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Sr.Tech.Analyst Monitoreo at a financial services firm with 1,001-5,000 employees
Real User
Nov 29, 2021
User friendly for development teams
Pros and Cons
  • "Sometimes it's more user friendly for development teams, and there are parts of Datadog that are more understandable for development teams; for example, the APM in Datadog works more manually and works like the tools in New Relic, Grafana, or Elastic, making it easier to understand for software development teams."
  • "It could use some additional features when working with metrics like Grafana or like New Relic has. Datadog does not use library technologies like Dynatrace does. Datadog has machine learning too, but it does not have this option in all layers of monitoring like infrastructure service process in applications."

What is most valuable?

Sometimes it's more user friendly for development teams. There are some parts of Datadog that are more understandable for development teams. For example, the APM in Datadog works more manually and works like the tools in New Relic or Grafana or Elastic. It is easier to understand for software development teams. 

What needs improvement?

It could use some additional features when working with metrics like Grafana or like New Relic has. Datadog does not use library technologies like Dynatrace does. Datadog has machine learning too, but it does not have this option in all layers of monitoring like infrastructure service process in applications. 

For how long have I used the solution?

I've used Datadog for about one month. 

What other advice do I have?

Datadog is a great tool, but it does not cover 100% of all libraries and technologies, like Dynatrace does.

I give Datadog an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1530834 - PeerSpot reviewer
Director at a media company with 11-50 employees
Real User
Oct 21, 2021
Good monitoring, stable, scalable, simple to install, and has helpful support
Pros and Cons
  • "The most valuable feature of Datadog is its logs, as we can use the logs to conduct analysis and root cause analysis."
  • "I'd like to see better pricing and more integration in the next release."
  • "Our licensing fees are paid on a monthly basis. It's quite expensive."

What is our primary use case?

We have a web infrastructure that uses Amazon Web Services containers with everything included, and we use Datadog to monitor them all.

What is most valuable?

The most valuable feature of Datadog is its logs. We can use the logs to conduct analysis and root cause analysis.

What needs improvement?

They could look into improving the integration.

I'd like to see better pricing and more integration in the next release.

For how long have I used the solution?

I have been working with Datadog for approximately one year.

What do I think about the stability of the solution?

Datadog is a stable solution.

What do I think about the scalability of the solution?

The scalability is good.

Datadog is currently used by 15 people in our organization.

We intend to continue and expand our use of this solution.

How are customer service and support?

We contacted technical support, and they were extremely helpful.

How was the initial setup?

The installation is reasonably straightforward.

We are a small organization. We have one administrator who is responsible to maintain and keep this solution up to date.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are paid on a monthly basis.

It's quite expensive. They could improve the price by making it affordable.

What other advice do I have?

I would recommend this solution to others.

I would rate Datadog an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Datadog
June 2026
Learn what your peers think about Datadog. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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it_user1648710 - PeerSpot reviewer
Software Engineering Manager at a tech vendor with 51-200 employees
Real User
Aug 16, 2021
Overall effective features, good reporting, and log centralization
Pros and Cons
  • "I have found error reporting and log centralization the most valuable features, and overall Datadog provides a full package solution."

    What is our primary use case?

    I am using Datadog for error reporting.

    What is most valuable?

    I have found error reporting and log centralization the most valuable features. Overall, Datadog provides a full package solution.

    For how long have I used the solution?

    I have been using this solution for approximately three years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    I used to process a million requests easily with Datadog, I never had any scalability issue.

    How are customer service and technical support?

    I have not needed to contact support.

    How was the initial setup?

    The initial setup is easy.

    What's my experience with pricing, setup cost, and licensing?

    Datadog does not provide any free plans to use the solution. When I start with a proof of concept it would be sensible to have a free plan to test the tool and check whether it fits the requirements of the project. Before the production stage, it is always good to have a free plan with some limited features, number of requests, or logs.

    What other advice do I have?

    I rate Datadog a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Security Analyst at a tech services company with 11-50 employees
    Real User
    Jun 3, 2021
    Integrates well with different providers and easy to install, but needs better reporting
    Pros and Cons
    • "Its integration is most valuable because you can integrate it with various service providers such as AWS, .Net, etc."
    • "I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports."
    • "One thing that I haven't been able to figure out is how to retrieve a report."

    What is our primary use case?

    We are currently testing it. If the testing goes well, we'll purchase the full version, and it will probably be our main monitoring tool. We plan to use it for monitoring our activities and the attacks on our systems or network.

    How has it helped my organization?

    It is a cloud monitoring tool. I believe it would make things easier for our clients in terms of monitoring.

    What is most valuable?

    Its integration is most valuable because you can integrate it with various service providers such as AWS, .Net, etc.

    What needs improvement?

    I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports. 

    For how long have I used the solution?

    We started using its trial version just last week.

    How are customer service and technical support?

    We have not yet interacted with their technical support.

    Which solution did I use previously and why did I switch?

    Currently, we're on EventTracker. We are doing research to see if we could get a better monitoring solution. That's why we are trying out Datadog. If we like it, we will buy the full version. We would also recommend it to our other clients.

    How was the initial setup?

    It is easy to install, and it doesn't have any cumbersome procedures. Its deployment took a couple of hours.

    What about the implementation team?

    I did it by myself.

    Which other solutions did I evaluate?

    We evaluated solutions from SolarWinds and IBM.

    What other advice do I have?

    I would recommend this solution. I am still trying it out, and I haven't encountered any challenges so far. I would rate Datadog a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user1573242 - PeerSpot reviewer
    Senior Software Engineer at a financial services firm with 201-500 employees
    Real User
    May 25, 2021
    A stable network monitoring tool with some great features
    Pros and Cons
    • "The application performance monitoring is pretty good."
    • "The Log Explorer could be better. I don't think it has log manipulation as Splunk does."

    What is most valuable?

    The application performance monitoring is pretty good. 

    What needs improvement?

    The Log Explorer could be better. I don't think it has log manipulation as Splunk does.

    For how long have I used the solution?

    I've only been using Datadog for the past one or two months. 

    What do I think about the stability of the solution?

    Datadog is stable. 

    How was the initial setup?

    The initial setup is pretty easy. It's a kind of agent-based application monitoring. It's similar to Splunk and Elastic Stack.

    What other advice do I have?

    Although I don't have that much experience with it, overall, on a scale from one to ten, I would give Datadog a rating of eight. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1533330 - PeerSpot reviewer
    Project Director at a tech services company with 501-1,000 employees
    Real User
    May 19, 2021
    Valuable logs, pretty stable, and provides a single tool for architecture and infrastructure
    Pros and Cons
    • "Its logs are most valuable."
    • "Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in the usage. For example, if there is 20% more increase from one week to another, the customer should get an alert."
    • "I am not satisfied with its licensing. Its payment is based on the exported data, and there was an explosion of the data for three or four weeks."

    What is our primary use case?

    We use it for our infrastructure network and servers.

    How has it helped my organization?

    From our customer's and our perspective, it has not brought much change in terms of the process. Datadog did not change anything about the process. It only provided a single tool instead of having to use multiple tools.

    What is most valuable?

    Its logs are most valuable.

    What needs improvement?

    Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in usage. For example, if there is a 20% more increase from one week to another, the customer should get an alert.

    For how long have I used the solution?

    I have been using this solution for two years.

    What do I think about the stability of the solution?

    It is pretty stable.

    What do I think about the scalability of the solution?

    The perimeter in which we worked was not big enough to get any information about scalability.

    How are customer service and technical support?

    Their technical support is fine.

    Which solution did I use previously and why did I switch?

    One of our customers was using another solution. They switched because of the scalability of the perimeter. Their previous solutions were limited in terms of the kind of servers and virtual machines. They had multiple tools, and Datadog provided them a single tool for architecture and infrastructure.

    How was the initial setup?

    Its initial setup is complex.

    What about the implementation team?

    We installed it ourselves.

    What's my experience with pricing, setup cost, and licensing?

    I am not satisfied with its licensing. Its payment is based on the exported data, and there was an explosion of the data for three or four weeks. My customer was not alerted, and there was no way for them to see that there has been an explosion of data. They got a big invoice for one or two months. The pricing model of Datadog is based on the data. The customer was quite surprised about not being alerted about this explosion of data. They should provide some kind of alert when there is an increase in usage.

    Which other solutions did I evaluate?

    We evaluated various in-house and external options.

    What other advice do I have?

    I would advise others to take a step-by-step approach rather than a from-zero-to-everything approach.

    I would rate Datadog an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Tech Lead & Solutions Architect at DXC
    Real User
    May 3, 2021
    Customizable, attractive panel design, and gives broad insight
    Pros and Cons
    • "I have found some of the most valuable features to be the way things all come together that gives us a point of view that is useful. The panel is very beautiful and customizable."
    • "The installation is easy for me. However, if you are new to this solution it might not be so easy."

    What is our primary use case?

    I implement this solution for clients.

    What is most valuable?

    I have found some of the most valuable features to be the way things all come together that gives us a point of view that is useful. The panel is very beautiful and customizable. The configuration file was really helpful, we were able to configure the solution in the way we needed. The portability of this solution is more flexible than other competitors, allowing us to change cloud services when we want. We are not locked into a particular one.

    What do I think about the scalability of the solution?

    The solution is scalable.

    Which solution did I use previously and why did I switch?

    We have used CloudWatch previously and this solution is better at meeting all our needs.

    How was the initial setup?

    The installation is easy for me. However, if you are new to this solution it might not be so easy.

    What about the implementation team?

    I am an implementor, I did the implantation of the solution.

    What other advice do I have?

    I rate Datadog a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1539903 - PeerSpot reviewer
    Director of Cloud Operations at a tech services company with 11-50 employees
    Consultant
    Mar 31, 2021
    Provides good visibility and helps in being proactive, but needs a more modernized pricing mechanism
    Pros and Cons
    • "The visibility that it provides is valuable. It is helping in being proactive around incident management. It is helping us to be able to get more visibility into our customers' applications so that we can assist them at the application layer. We also provide them the infrastructure from an AWS standpoint. We are able to make sure that our customers are aware of certain critical things around the analytical piece of either the network or the application. We're able to call customers before they even know about the issue. From there, we can start putting together some change management processes and help them a bit."
    • "It can have a more modernized pricing mechanism. We're actually working with them to figure out how to become more modular and have a better and more modernized pricing mechanism. The issue with Datadog is that you have to buy the whole suite of different products, and you kind of get stuck in the old utilization of 40% of their suite. Most organizations today break down between application development, networking, and security. Therefore, there should be a way to break down different modules into just app dev, infosec, networking, etc. Customers have various needs across their business lines, and sometimes, they're just not willing to have tools that they're not using 100%. AppDynamics is probably a little bit better in terms of being modular."
    • "The issue with Datadog is that you have to buy the whole suite of different products, and you kind of get stuck in the old utilization of 40% of their suite."

    What is our primary use case?

    Our clients use it for monitoring applications. Its deployment depends on our customer's use case. 

    It is 100% cloud. We have got a multi-tenant environment, so we segment it out.

    How has it helped my organization?

    It helps us to be more proactive. We can help customers with their e-commerce applications for any networking issues. We can also help them in any area from a development standpoint. It could be a non-prod environment where they're going through testing and various functionalities. It helps them be able to be more successful with their deployments.

    What is most valuable?

    The visibility that it provides is valuable. It is helping in being proactive around incident management. It is helping us to be able to get more visibility into our customers' applications so that we can assist them at the application layer. We also provide them the infrastructure from an AWS standpoint. We are able to make sure that our customers are aware of certain critical things around the analytical piece of either the network or the application. We're able to call customers before they even know about the issue. From there, we can start putting together some change management processes and help them a bit.

    What needs improvement?

    It can have a more modernized pricing mechanism. We're actually working with them to figure out how to become more modular and have a better and more modernized pricing mechanism. The issue with Datadog is that you have to buy the whole suite of different products, and you kind of get stuck in the old utilization of 40% of their suite. Most organizations today break down between application development, networking, and security. Therefore, there should be a way to break down different modules into just app dev, infosec, networking, etc. Customers have various needs across their business lines, and sometimes, they're just not willing to have tools that they're not using 100%. AppDynamics is probably a little bit better in terms of being modular.

    For how long have I used the solution?

    I have been using this solution for almost four years.

    What do I think about the stability of the solution?

    We haven't lost any customers for Datadog. It must be stable.

    What do I think about the scalability of the solution?

    As long as you're willing to pay for 100% but utilize only 40%, it can scale and do anything you want. In an organization, its users are usually the app group, the security group, and the network group.

    How are customer service and technical support?

    We're certified in Datadog, and we have our own internal engineers to support the customers. We handle steps two and three.

    How was the initial setup?

    It is usually pretty complex. 

    What's my experience with pricing, setup cost, and licensing?

    It has a module-based pricing model.

    What other advice do I have?

    I would advise others to review the overall functionality. If you're looking for different APN tools, then Datadog is a good tool. If you're not looking for it to handle all aspects of your environment and your application from the security infrastructure aspect, there are other tools out there that you could possibly utilize for each one of those areas. 

    We do a lot of proof of concepts in helping our customers understand the micro and macro pieces of deployment. We're able to be a true advocate and value-add for our customers in utilizing the tool.

    I would rate Datadog a seven out of ten. This space is a very competitive space, and a lot of organizations are trying to figure out how to become better in the full life cycle of a deployment. There'll be a lot of changes for different companies going forward.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    reviewer1288116 - PeerSpot reviewer
    Head of Digital & Cognitive Services at a tech company with 11-50 employees
    Real User
    Mar 26, 2021
    Provides seamless monitoring, increases visibility, and optimizes the time spent on monitoring and management activities, but needs an artificial intelligence component
    Pros and Cons
    • "Its integration definitely stands out. It provides seamless monitoring of all our systems, services, apps, and whatever else we secure and monitor. Visualizations have become simpler with dashboards. We are getting visibility into systems, services, and apps stack through a single pane of glass, which is good. We are able to put logs in context."
    • "It can have an artificial intelligence component. Even though I can seamlessly look at end-to-end security, it would be better to have alerts and notifications powered by an AI engine. I am not sure if they have an AI component. We have not reached out to them or looked at it, but this is something that I keep on talking about within our company in terms of features. Such a feature would be good to have, and it would further optimize my Security Ops team's abilities."
    • "It is too early to say whether we are getting our money's worth, but we have felt the difference in terms of optimization and user experience."

    What is our primary use case?

    We use it for monitoring and instrumentation of security. We secure our databases and servers. It is typically for the security of apps, services, and systems. We are using its latest version.

    How has it helped my organization?

    It has reduced some challenges, and it has optimized the time spent on monitoring and management activities. It has improved the visualization and the ability to monitor and control.

    Datadog increases our visibility. It puts all the data in one log so that we can use that log in a contextual manner. Some operational optimizations definitely have happened with this solution. In general, the user community is happier than before. We are basically asking them every quarter how happy they are on a scale of zero to five. That needle has moved but not significantly. If it was 3 earlier, it is still less than 3.5 now, but the user experience is better than before. 

    Because of this monitoring, we are empowered to publish certain dashboards for the business folks as well. We have three to five senior business folks who are looking at their investments and operations optimization. They are basically putting money on the table for this.

    What is most valuable?

    Its integration definitely stands out. It provides seamless monitoring of all our systems, services, apps, and whatever else we secure and monitor. 

    Visualizations have become simpler with dashboards. We are getting visibility into systems, services, and apps stack through a single pane of glass, which is good. We are able to put logs in context.

    What needs improvement?

    It can have an artificial intelligence component. Even though I can seamlessly look at end-to-end security, it would be better to have alerts and notifications powered by an AI engine. I am not sure if they have an AI component. We have not reached out to them or looked at it, but this is something that I keep on talking about within our company in terms of features. Such a feature would be good to have, and it would further optimize my Security Ops team's abilities.

    For how long have I used the solution?

    I have been using this solution for almost six months now.

    What do I think about the stability of the solution?

    It is stable. There is nothing critical about it. I've not heard of any significant issues in terms of operating this solution in the last six months.

    What do I think about the scalability of the solution?

    We have only been using it for six months, and we haven't scaled it. Six months are nothing for such a solution.

    We do monitoring as a service, and we have a hundred team members in the team. There are between 30 to 50 users who actively use it in some way.

    Which solution did I use previously and why did I switch?

    We had Carbon Black. We didn't switch from Carbon Black to Datadog. Datadog was something different because of the visualization capability and bringing everything together. We acquired a couple of companies, and Datadog was being purchased. We just validated the purchase specification, features, and assessments. It was not a one-on-one sort of exchange of Carbon Black with Datadog.

    How was the initial setup?

    It was easier than what we had been using in the past. It is a SaaS-based solution, and it was supposed to be a straightforward setup.

    What was our ROI?

    It is too early for that. I have not yet seen the impact on my budgetary lines or process optimization. I had ten people in my Security Ops team earlier, and I still have ten people. They are definitely happier as users than before, but what does that give to the organization is not yet clear to me. 

    What other advice do I have?

    I would rate Datadog a seven out of ten. It is too early to say whether we are getting our money's worth, but we have felt the difference in terms of optimization and user experience.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Co-Founder at Exeo IT
    Real User
    Mar 17, 2021
    Easy to use with good stability and very good monitoring capabilities
    Pros and Cons
    • "We find they have a very helpful alert system."
    • "One of the solution's greatest aspects is its overall simplicity; it is very easy to use and easier to handle than other brands we have access to."
    • "It would be ideal if the product offered a bit more monitoring from our dashboard."
    • "The support in Latin America is a point that I would mark as a point to improve."

    What is our primary use case?

    We're in the process of doing a Proof of Concept with the solution right now.

    What is most valuable?

    One of the solution's greatest aspects is its overall simplicity. It is very easy to use. It's easier to handle than other brands we have access to.

    The monitoring capabilities that the solution provides are very good.

    We find they have a very helpful alert system.

    The product has been very stable. We've liked the performance provided.

    The initial setup is simple and easy to handle. It's not hard at all.

    The experience we've had with technical support has been very positive so far. They are helpful.

    The integration capabilities have been pretty good overall. We have no complaints.

    What needs improvement?

    We haven't used the solution too much yet to assess what features it is missing or would improve. The support in Latin American is a point that would mark as a point to improve

    What do I think about the stability of the solution?

    The stability of the solution is excellent. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable in terms of performance.

    How are customer service and technical support?

    Technical support has been helpful overall. They are knowledgeable and responsive. We are quite satisfied with the level of service they provide to our company. 

    Which solution did I use previously and why did I switch?

    We are actually still using actually Elasticsearch and Kibana, however, we prefer to use Datadog due to the fact that it is very simple. We really enjoy how it operates

    How was the initial setup?

    We found the initial setup to not be overly complex. It's rather straightforward and easy to execute. A company shouldn't have any issues with the process.

    What's my experience with pricing, setup cost, and licensing?

    I'm not sure if the license is expensive or cheap. It's managed by the customer and we've recently come on board.

    What other advice do I have?

    I am an end-user and customer. I don't have any business relationship with the product itself. We work with clients on the infrastructure and IT developer infrastructure mostly. We work with a variety of solutions, including Dynatrace, Datadog, Elasticsearch, etcetera.

    In general, due to its simplicity and ease of use, I would rate the solution at a nine out of ten. We've been very satisfied with the solution overall.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Datadog Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2026
    Buyer's Guide
    Download our free Datadog Report and get advice and tips from experienced pros sharing their opinions.