Datadog Reviews

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We started out on the on-premise version, then moved to the AWS version.

I don't have to worry about upgrades with the AWS version.

The on-premise version is very difficult to upgrade.

More than five years.

We run the agent in AWS. 

It has empowered all our platform engineers with a very powerful and easy to use monitoring system. Most of our platform organization is now involved in monitoring. Previously, only a handful of platform engineers were involved, because Graphite and Sensu were so cumbersome to use.

It is incredibly easy to do common monitoring actions:

• Excellent autocomplete for everything in the UI.
• Using tags is very intuitive (in contrast to the cumbersome regex-like based querying in Graphite).
• Going from viewing a metric to creating a monitor alerting on a metric is very easy. This is very important as the easier it is to create monitors, the more monitors will be created by people. With Graphite and Sensu, the effort required to create and test a monitor was so great that we had only a handful of monitors. We now have over 300 monitors.

• It would be nice to be able to graph metrics by excluding certain tags (like you can do in monitors). 
• It would also be nice if we had more insight into our own usage of Datadog (agents and custom metrics). They provide a usage page which does help, but it is not in real-time. 
• It would be great if usage metrics were automatically created and we could create custom metrics, instead we ended up building some of our own stuff to track and alert on our own usage.

One to three years.

Very rarely. Maybe only once or twice that we noticed. It is very reliable. 

No.

It is excellent. The web app has a real-time support chat window in which a support engineer is chatting with you within a minute. That is the "right" way to do support. 

We previously ran Graphite and Sensu ourselves. By moving to Datadog, we did not need to manage our own monitoring infrastructure anymore. Graphite was somewhat complex to run.

Initial setup is easy. Install the agent and send it metrics. There are StatsD/Datadog libraries available for most languages.

Pricing seems reasonable. It depends on the size of your organization, the size of your infrastructure, and what portion of your overall business costs go toward infrastructure. It is hard to say without looking at all of this.

We looked at several competitors at the time (Summer 2016). There did not seem to be any compelling alternatives. Once we did the PoC with Datadog, we loved it and decided to move forward.

Try it out and see if you like it.

We can build dashboards as fast we roll out new systems, which can be fast.

We use standard and custom metrics for every new system we roll out for 360 degree visibility into our systems.

The most valuable features have been: Sharable dashboards, TimeBoards, dogstatsd API, Slack Integration, Event logging API. CloudTrail Events, Tags, alerts, and anomaly detection. EBS Volume Snapshot Age, which they added upon request. We used PagerDuty integration for a while as well.

More granular control over dashboard sharing. Timeboard sharing.

There are infrequent hiccups, which have been decreasing over the time we have used it.

No.

Customer Service:

Never seen better. Questions answered usually almost immediately, even on weekends. An in-stream with your event stream.

Technical Support:

High.

Overall they have always had an amazing team, and quality has been maintained as the company has grown.

Complementary to other tools we used.

Setup is generally easy. They provide an large number of integrations, some are more complex than others, which is to be expected.

In house implementation.

We didn’t calculate explicitly, but as we used the product to track down underutilized instances, it more than paid for itself in the first month.

Pricing overall in this segment has standardized in the last several years.

A few, including Zabbix and Icinga.

One of the fastest and most flexible tools we have used in this area..

The fact that its hosted so you don't have to rely on infrastructure to do the work is a very valuable feature.

At other places I've worked, we had to rely on different types of infrastructure -- Datadog does all that. Its very time saving. Datadog has alerting events and metrics all in one place; This was a huge plus, other solutions were trying to treat monitoring as a multi-faceted problem. Datadog treated it as one problem. Also, We no longer use Nagios for alerting, we use Datadog’s alarms, and then we push the data into PagerDuty.

The performance, especially when were drilling into metrics we've been running for a year and a half. When you're launching old data it can get slow.

We have been using the solution for the last year and a half.

No issues with deployment.

No serious issues with stability -- has been pretty great.

We pushed them sometimes, meaning when we would do something their platform didn't support. But they were always very cooperative and proactive.

Customer Service: Very good customer service.Technical Support: Hit or miss, always very proactive and friendly but could be faster sometimes. Almost always have the right answer, but sometimes could be a bit quicker.

At this job I've only used Datadog. Past jobs I've used New Relic, and assortment of others.

Very straightforward. We got Datadog running in a couple of hours, and deployed it across our production environment, We just installed StatsD, started sending metrics, and it just worked. Deployment was super easy and their setup and integration made us feel like it wasn't a vendor lock-in.

Initial cost was a couple of days of work, day to day nothing really.

Yes, we evaluated a bunch of option, including New Relic, as well as toying with the idea of hosting our own, a couple of others as well. We didn't want to manage our own, our corporate culture is to let other companies be the experts when possible. In the case of Datadog, the product exists -- made sense to let them be the experts.

I'm an advocate of Datadog -- go for it.

The solution is primarily used for better understanding the health of applications, modern environments, and many other solutions, which are the main focus of Datadog and many other monitoring tools.

With Datadog specifically, I can look at the health of the technology stack and services, and also integrate multiple metric sources, security, business data, and much more. This makes it a real software solution for centralizing data and unifying monitoring silos in one place. Datadog is like a hub - not just a monitoring software.

The solution primarily has helped the organization by helping us better understand the health of applications, modern environments, et cetera. 

We can see the health of the technology stack and services. We can also integrate multiple metric sources, security, business data, and much more. It centralizes data and unifies monitoring in one place. It's Helping reduce costs with other solutions, and also reduces costs with teams that might waste time with manual troubleshooting.

Understanding better the health of applications, modern environments, and many other solutions, is the main focus of Datadog and many other monitoring tools.

With Datadog I can look at the health of the technology stack and services. I can also integrate multiple metric sources, security, business data, and much more. It's great for centralizing data and unifying monitoring silos. 

Datadog is a hub, not just a monitoring software. The biggest value of Datadog is looking at the big picture, not only one part of it.

Datadog could have a better business analysis module. 

Other vendors have specific business collections and analyses. With Datadog, I don't see much of it. It's possible to do this with custom metrics, dashboards, etc. However, none of those are business-focused - and that is what is lacking in Datadog.

I've used the solution for two years. 

We use the SaaS version of the product.

Public Cloud

We are providing managed services to our customers across multiple industries. Datadog is key to delivering these services by bringing the observability, monitoring, and alerting capabilities we need to operate at scale. 

We operate custom cloud native workloads as well as ISV products such as Atlassian Jira or Confluence. 

Integrating Synthetics, infrastructure, and application performance monitoring, as well as piping all logs through Datadog allows us to operate more with less with good alerting right in time.

We are providing managed services to our customers across multiple industries. 

Datadog is key to delivering these services. It brings in observability, monitoring, and alerting capabilities - all of which we need to operate at scale. 

We operate custom cloud native workloads as well as ISV products such as Atlassian Jira or Confluence. 

Integrating Synthetics, infrastructure, and application performance monitoring, as well as piping all logs through Datadog, help with getting alerts in real-time.

We are providing managed services to our customers across multiple industries. 

Datadog delivers observability, monitoring, and alerting capabilities we need to operate at scale. 

Operating custom cloud native workloads as well as ISV products such as Atlassian Jira or Confluence is also something we do. Integrating Synthetics, infrastructure, and application performance monitoring, as well as piping all logs through Datadog allows us to operate while grabbing alerts in real-time.

The current way accounts are billed could be vastly improved - especially when involving multiple organizations across multiple accounts in combination with reserved commitments. 

Being able to have an automatic materialized report on certain dashboards that could be exported as PDF to be shared with non-Datadog users could help a lot. 

Other than that, we are more than happy with the features we use regularly.

We have been using Datadog since 2015.

We primarily use the solution for monitoring applications and informing customers via Pagerduty and Statuspage. The monitoring and alerts can be personalized internally, and we are able to find problems and issues. The response time monitor has been great, and it has been validating upgrades. We can check in to see which step fails,

Previously, we had monitors scattered with different places and products, making troubleshooting harder and slower. Also, logs and monitors were on different platforms, making it harder to put the infrastructure puzzle together.

Datadog documentation on web pages has improved a lot and is pretty easy to follow and find.

Additionally, integrations with, for example, GCP, Network, component, and Software providers are much easier as everything is now centralized.

API and notification integrations are also a great benefit for our organization.

Datadog is listening actively for customer feedback and develops improvements for us effectively.

The most valuable features of the solution include the APM, log monitor, SQL monitors, network monitors, and integrations.

Alerting timing should be improved to be more fine-tuned and exact. The current problem is that monitoring is integrated with the Statuspage and the SLA.

Also, browser support for browsers other than Chrome should be added. Browser test recording is another problem, as it does not always work in normal mode. One needs to use incognito mode or a pop-up.

I've been using the solution for three years.

Public Cloud