We primarily use the solution as an SQL backup. We also use the DD Boost protocol.
Backup & Storage Engineer at a retailer with 10,001+ employees
Extremely stable, very easy to scale, and very good deduplication compression ratio
Pros and Cons
- "The solution is quite scalable. An organization shouldn't have any problem expanding if they use this solution."
- "Technical support is okay but could be improved. I've sent a lot of complaints their way and I feel like they might be able to respond a bit better."
What is our primary use case?
What is most valuable?
The extreme stability of the solution, as well as the deduplication compression ratio, are the most valuable aspects for our organization.
What needs improvement?
There is nothing that's very difficult about this product right now. However, the GUI can use some improvement. When I compare Cohesity and Data Domain, I think Cohesity is more user friendly. In terms of Data Domain, the restored items should be converted from the Rockwell SQL end. That is the one thing which puts me off being a Data Domain administrator. I should have the authority to restore whatever comes to my end. I should get that capability as an admin. Being an admin, I need to be able to restore the things from my end rather than waiting.
For how long have I used the solution?
We have been using this solution at our company for three and a half years so far. However, I personally have had experience working with the product for the last 15 or 16 years.
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What do I think about the stability of the solution?
We find the solution to be extremely stable.
What do I think about the scalability of the solution?
The solution is quite scalable. An organization shouldn't have any problem expanding if they use this solution.
Our company extensively uses this solution. We did have issues with upgrading and we had to call back the Dell EMC team to assist.
For now, we have plans on expanding depending on the amount of storage we receive from our Cohesity box. We're still a very small team of three.
We are planning to have it on data center locations as well, but it is still in the planning stage so there are plenty of products that will be brought on later in the data center rooms so we can implement that in my own department.
How are customer service and support?
Technical support is okay but could be improved. I've sent a lot of complaints their way and I feel like they might be able to respond a bit better.
How was the initial setup?
Everything around DSM, an IDM tool, was pretty complex in terms of handling the Rockwell SQL backup. When we migrated over to Data Domain, it's much easier for us to switch and work on that.
It took around six to eight months to make it into the production and do the deployment.
What about the implementation team?
We needed a consultant. They had an SQL background as well. It was kind of 60/40 split in labor. 60% was work from our side. Then we got back to them and they gave us a calling order to assist.
Which other solutions did I evaluate?
We're always evaluating other options. Right now we're comparing this solution to Cohesity. We've learned, however, that Data Domain is much more scalable than Cohesity, so we are not likely to switch to them.
What other advice do I have?
We don't have a business relationship with EMC. We're just customers.
Data Domain, on a scale out of ten, I would give an eight due to the amount of compression and data retention it offers. It's very stable as an infrastructure for backup, and we can use it as a storage as well.
I'd advise other organizations to do some comparisons with other solutions, however, and especially look into scalability and how that might affect their decisions. They should also do their homework to find out things like how soon it's possible to restore an item.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior Solutions Architect at a tech services company with 51-200 employees
Reliable software for enhancing how backup servers function
Pros and Cons
- "This product's unique protocol make it superior to competing products and alternate solutions."
- "Connectivity with the cloud and on-premises needs improved gateways."
What is our primary use case?
We primarily use this product for cost savings and saving server capacity.
How has it helped my organization?
Because of how it functions we do not have to make additional investment in hardware and services.
What is most valuable?
Data Domain Boost has a unique protocol. I don't think other vendors have a similar protocol and controls from the products I have had experience with. There are alternative solutions, but Data Domain Boost is really efficient. Compared to these other products, I found the efficiency of Data Domain Boost to be superior.
What needs improvement?
Like any product, it would be good to improve performance and the ease of dealing with operating the system. It needs a more familiar interface to make it easier to use for everyone. Other than that, I don't think so that there are more features that will be necessary and important for every user. To me, all the features are suitable and convenient. If I was looking for something for Dell to add to the product, it would be notifications.
As far as improvement, the stability of the connection could be improved. The tool itself is okay, but not the gateway between the on-prem Data Domain and the cloud. We have to find a workaround or use third party products. So in the next release, I'd like to see a better connection gateway between cloud and on-prem.
Improvement of the pricing would be a welcome change.
For how long have I used the solution?
We have been using it for five years.
What do I think about the stability of the solution?
I strongly recommend companies or any organization to go with this product if they expect full features and stability.
What do I think about the scalability of the solution?
For now, I am very happy with the scalability. We have around 500 people using the solution and scaling has not been a problem. I once work system admin, now I'm a solution architect. Mainly system admins and architects directly use the platform.
How are customer service and technical support?
The technical support is very special, really. I like it and overall I am very satisfied with the services.
Which solution did I use previously and why did I switch?
We are actually using both Veritas and Data Domain simultaneously. Between these two, Data Domain is more efficient for me and very scalable. There is a limitation to the scalability at some point, but there is a different architecture so it does not really become a problem.
How was the initial setup?
I think the initial setup was straightforward. I cannot say it was very complex but that may depend on your experience and complexity of your network.
What about the implementation team?
I'm doing all parts of the implementation. We are a gold partner with Dell EMC now. Prior to that, we were a reseller.
What's my experience with pricing, setup cost, and licensing?
I think it is important that Dell reconsider the pricing. I don't know what we pay off-hand, but I do know that the pricing is high compared with other competing products.
What other advice do I have?
On a scale from one to ten, where one is the worst and ten is the best, I would rate Dell EMC Data Domain Boost as a ten. I strongly recommend this product for all its capabilities.
I do self-study and read articles about this product to learn about capabilities and solutions even though I am familiar with it. It is good for users to do self-study to get the most out of the product.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
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Head of IT Infrastructure and Security Operations at United Arab Bank
Offers fast and efficient data restore and is stable
Pros and Cons
- "Data Domain is valuable, especially to restore data. For normal data, the restore from Data Domain is very efficient and fast."
- "The experience of restoring VMware or Veeam Backup is difficult, when the backup you are using is a solution for backup, which is already having a deduplication. When you try to restore from Data Domain, it doesn't work perfectly, because Data Domain is already having a deduplication as well."
What is most valuable?
Data Domain is valuable, especially for restoring data. For normal data, the restore from Data Domain is very efficient and fast.
What needs improvement?
The experience of restoring VMware or Veeam Backup is difficult when the backup you are using is a solution for backup, which is already having a deduplication. When you try to restore from Data Domain, it doesn't work perfectly, because Data Domain is already having a deduplication as well.
This is only a deduplication issue. If you are restoring databases with a normal backup, it will work very fast. However, if you are restoring your database at the deduplication by VM backup, then the deduplication for it will be very slow.
For how long have I used the solution?
I have used Domain for around seven or eight years, in different models.
What do I think about the stability of the solution?
The stability is there actually.
What do I think about the scalability of the solution?
The problem with Data Domain is you have to size it to the right size for your workloads before you choose. Upgrading the platform is not that easy.
You can add some more shelves, but this will not give you that much capacity for your workload. You have to ensure that you study the workload well.
To be precise, it is not scalable if you are jumping from small to medium or from medium to large. Within the medium tier, however, it is scalable.
How are customer service and technical support?
Excellent. The technical support at EMC is one of the best I have known.
How was the initial setup?
The initial setup is a bit complicated. It's a difficult task to set it up. After this, however, things go fairly smoothly. After you define the main things, there is no need to do anything else.
What other advice do I have?
Study the workload very well before you go into the sizing phase. You have to study your workloads, so you can anticipate them and avoid any unplanned workloads.
I would rate the solution as eight out of ten. It is quite sufficient but needs a little bit of improvement.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at INT/box GmbH
Good management interfaces and has good functionality
Pros and Cons
- "The functionality is very good. DD Boost and DD entry replication are used in almost all backup concepts. Those are the most used features."
- "The multi-tier functionality can be improved, but it is quite good. They could improve replication and perhaps support additional sharing network protocols. I would also like to see better implementation of NFS Version 3, but it is already implemented and quite usable as it is."
What is our primary use case?
We use the solution mostly on-premises.
What is most valuable?
The functionality is very good. DD Boost and DD entry replication are used in almost all backup concepts. Those are the most used features.
What needs improvement?
The management interfaces are quite good at the moment. The multi-tier functionality can be improved, but it is quite good. They could improve replication and perhaps support additional sharing network protocols. I would also like to see a better implementation of NFS Version 3, but it is already implemented and quite usable as it is.
For how long have I used the solution?
We've had experience with Data Domain for the last eight years.
What do I think about the stability of the solution?
It is stable to use.
What do I think about the scalability of the solution?
The scalability depends on the licensing model, but it is quite good.
Usually, my direct customer is an enterprise, but we also have customers in the small and mid-range sectors. The hardware platform is cost intense, so for small and mid-range, this product is not the best choice.
How are customer service and technical support?
The support for the DDB is about eight out of ten.
How was the initial setup?
The initial setup was straightforward. You need to have experience in handling storage platforms, but from that point of view it's quite straightforward.
What other advice do I have?
I would recommend this product. I would rate it as nine of ten, overall.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Enterprise Engineer at Computech Limited
A stable, scalable solution with great backup features
Pros and Cons
- "The backup aspect of the solution is its most valuable feature."
- "The solution needs to be more user-friendly for the end-users."
What is most valuable?
The backup aspect of the solution is its most valuable feature.
What needs improvement?
The solution needs to have a more transparent environment.
The solution needs to be more user-friendly for the end-users.
For how long have I used the solution?
I've been using the solution for one to two years.
What do I think about the stability of the solution?
The solution is extremely stable.
What do I think about the scalability of the solution?
Scalability is good. I understand the concept, so for me, it's easy. Most of our clients are medium sizes enterprises in the financial sector.
How are customer service and technical support?
Technical support is okay. We've only had limited interactions with them.
How was the initial setup?
The initial setup can be a bit complex. It depends on the parameters of the implementation.
What other advice do I have?
We're a partner, we're not end-users of the solution itself.
I would recommend the solution because it has a very good integration process.
I would rate the solution nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Engineer at Seal Software
Easy to install, improves our customer's backup speed, and reduces storage space
Pros and Cons
- "The most valuable feature is the support for plug-ins."
- "There are some limitations where you cannot use it as a shared server or as a file server, it is limited for the only backup."
What is our primary use case?
As a cloud-based solution, customers buy cloud applications like Veeam or Backup X6, and they need storage to put data on the cloud. We recommend Data Domain to them and we implement a solution using Data Domain Boost with their backup solution.
I implement and troubleshoot for the customers.
In the last six months, the deployment model we were using is on-premises. I have only deployed on the cloud once, and it's easy for our customers. It's a pleasure to do.
All of my experience is on-premises.
How has it helped my organization?
An example of how this solution can improve an organization would be with one of our customers who has a data exchange server. Every backup takes two or three and a half-hundred gigabytes of storage.
When the customer was using another backup solution, QNAP, it was taking seven hours to perform a full backup. When we used Data Domain on his environment, we found that the time was reduced to two hours and thirty minutes.
Also, with Data Domain we found that the data was compressed by thirty times. For example, with the other backup solution, the data was three thousand gigabytes, whereas in Data Domain it would be one thousand gigabytes.
What is most valuable?
The most valuable feature is the support for plug-ins. For example, when backing up a server through data domain, it can take a long time. However, when you are using Boost, you just install a plug-in on the target server and the backup job is scheduled.
What needs improvement?
There are some limitations where you cannot use it as a shared server or as a file server, it is limited for the only backup.
We have customers asking for a file server that can be used to share data with their employees, with an organization, or to use it on VMware as a storage unit, but this solution is not suitable.
When we receive requests like this from the customers we recommend building EMC Unity, it's a full package, you can backup, you can share and you can use it as a LAN in your virtualization environment.
For how long have I used the solution?
I have been using this solution for ten months.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This solution is scalable, but it's expensive.
How was the initial setup?
The initial setup was easy. If you work with the manual and follow it step-by-step, it is easy and straightforward.
It takes about forty minutes to install the application and install the Data Domain on-premises in the data center.
What's my experience with pricing, setup cost, and licensing?
The cost is monthly.
What other advice do I have?
There are good and bad points to having this solution only for backup.
It's good to protect your data from attacks such as ransomware. You only use the storage for backups, so you don't have to share folders.
The main difference between EMC Data Domain and EMC Data Domain Boost is that the Boost is an add-on you install that allows you to transfer the backup job quickly.
After performing a full backup, you would schedule it to run every week, and instead of it doing a full backup of all of the data, Data Domain Boost will back up only the data that has been added or that is different from the original data.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Systems and IT Manager at Chiyoda Almana Engineering LLC
A High performance solution with good deduplication and technical support
Pros and Cons
- "The most valuable feature of this solution is deduplication."
- "This product is expensive compared to other storage so the price can be improved."
What is our primary use case?
Our primary use for this solution is backup. We have an on-premises deployment.
What is most valuable?
The most valuable feature of this solution is deduplication. It's very good.
What needs improvement?
This product is expensive compared to other storage so the price can be improved.
The restore and deduplication features are good, but they can be further improved.
For how long have I used the solution?
I have been using this solution since 2012.
What do I think about the stability of the solution?
This solution is very stable. It doesn't crash and there are no errors.
What do I think about the scalability of the solution?
The scalability is not good because if we want to upgrade then we need to purchase a higher version. We have approximately seven hundred and fifty employees, and all of their data is backed up.
How are customer service and technical support?
We have not had any trouble with technical support. Sometimes we do not fully understand our problem, then people from technical support arrive and replace the hard disk. It's very good because you have the monitoring.
Which solution did I use previously and why did I switch?
Prior to this solution, we used a tape backup. We switched because this solution is easier and you don't need a tape. Backing up files is very, very fast.
How was the initial setup?
The initial setup of this solution is straightforward. It's easy.
What about the implementation team?
We purchased the box and then performed the implementation ourselves. We always have a technical meeting before anything is disconnected, and then deploy after that.
What's my experience with pricing, setup cost, and licensing?
The price of this solution is very high.
What other advice do I have?
This is definitely a solution that I recommend. It is good, although it is very expensive.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Pre-Sales Engineer at a computer software company with 51-200 employees
Integrates well with support for multiple protocols
Pros and Cons
- "The most valuable feature of this solution is that it can support both the CIFS and NFS protocols simultaneously."
- "There are limitations when using the VTL protocol in extreme cases."
What is our primary use case?
I am a solution engineer, and I help customers design and implement their solutions and architectures. I propose technologies, such as Dell EMC. I also assist the sales consultants with technical questions from customers.
This solution, Data Domain Boost, works with Data Domain to improve the backup speed. For example, we propose this solution for customers who need to back up their VR LAN quickly.
The best use case for this solution is a client that has a LAN architecture backup with a lot of data. It may include databases like Oracle and MSSQL.
Recently, we integrated a Data Domain 9300 for a financial institution in Morocco that can back up both VTL and VMware virtual workloads. There is replication between two sites and it is integrated with NetBackup and TSM. So, in this project we used DD Boost to backup all VMware workload and the resuslt is the client is satisfied.
How has it helped my organization?
Dell EMC Data Domain Boost is a software that provides an advanced integration with enterprise applications and Data Domain Systems. It gives the customer more advantages in terms of backup speed and performance.
What is most valuable?
The most valuable feature of this solution is, for me, that it enables client-side deduplication so only the unique data segments are sent to Data Domain System, which provides more backup speed and preformance.
What needs improvement?
During my experience with Data Domain selling and basing on customers feedback, there is really no limitations regarding Data Domain Boost (DD Boost).
For how long have I used the solution?
In fact, I've been selling it, as a pre-sales, to my clients for three years.
What do I think about the stability of the solution?
In my opinion, this solution is stable. None of our clients have a problem in this regard.
What do I think about the scalability of the solution?
We scale this product by adding licenses, which are related to capacity.
We have clients of all sizes including small, medium, and enterprise businesses.
How are customer service and technical support?
Technical support for this solution is good, and we haven't had any problems with them. They have a good support team who will discuss any problem. If we have a support ticket then the work is done, without a problem.
Which solution did I use previously and why did I switch?
Before my selling of DataDomain to my Customers, they have other solutions at the backup infrastructure. Besides, among all DataDomain Advantages, Deduplication and DD Boost were the most which encouraged the customers to change/upgrade their backup existant solutions.
How was the initial setup?
The initial setup of this solution varies on a case-by-case basis. For example, we had the same client but with a different architecture or another workload, and there were a lot of problems on the side of client existant infrastructure. However, in general, there is no difficulty when installing this solution.
Which other solutions did I evaluate?
There are a lot of products in the market for backup solutions. Data Domain has a lot of advantages, which is why my clients choose this solution.
What other advice do I have?
This is a product that I recommend without any doubt.
One of my clients had trouble with sizing and architecture because initially, he had little data and a small budget. When the size of his business increased he wanted to keep the same model, but it was not possible because each model has limitations.
All of the features are really good and respond well to business and client needs. All of my clients are satisfied and have not asked for any additional features.
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.

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