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Server Engineer at Telephony
Reseller
Oct 6, 2023
Offers good monitoring features and scalable solution
Pros and Cons
  • "Monitoring is a very big thing. Other great features include block storage; volume creation and the data reliability scalability, which makes the solution really good."
  • "There is room for improvement in terms of scalability. There are times when we need to upgrade the device and the firmware. Sometimes, that can be a struggle."

What is our primary use case?

We suggest this solution for multiple infrastructures, such as hotels, hospitals, and government projects, are using the solution. For small businesses and other organizations that require a small infrastructure or less scalability, we use any storage solution that meets their needs. However, for organizations that require high scalability and storage capacity, the MSA is the most suitable solution. 

What is most valuable?

Monitoring is a very big thing. Other great features include block storage; volume creation and the data reliability scalability, which makes the solution really good.

What needs improvement?

There is room for improvement in terms of scalability. There are times when we need to upgrade the device and the firmware. Sometimes, that can be a struggle.

For how long have I used the solution?

I have been working with this solution for four to five months. 

Buyer's Guide
HPE MSA
June 2026
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What do I think about the stability of the solution?

It is a stable solution. I would rate the stability an eight out of ten. 

What do I think about the scalability of the solution?

It is a scalable solution. I would rate the solution a ten out of ten. We approximately have more than 35 clients.

How are customer service and support?

If you have proper support paid, you are obviously going to get good support.

Which solution did I use previously and why did I switch?

There are two main competitors in the market in this space. One is Dell, and the other one is HPE. We faced some problems with Dell's configuration service, which was a bit difficult to use.

In the meantime,  HPE's configuration and build process is easy to use, and its solution is reliable, secure, and has regular firmware and security updates.

How was the initial setup?

I would rate my experience with the initial setup a ten out of ten, where one is difficult, and ten is easy to set up the solution. 

What about the implementation team?

The deployment notdidn't take that much time. YouFor me, it takes about two days, including recording the initial setup and everything. I can provide management IDs and have them up on the website app. We will just be waiting for the user to provide the use cases, which will specify how the volumes need to be and how many volumes are required. According to that, we will create the tools and volumes for them and provide the level of access that they require.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing as nine out of ten, where one is cheap, and ten is expensive. The license costs are based on the number of storage units and then the three-year HPE care. 

What other advice do I have?

I will definitely recommend the solution. Overall, I would rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Pre-sales Engineer | System Integrator
PeerSpot user
reviewer2132901 - PeerSpot reviewer
Manager, Information Technology Team at a manufacturing company with 501-1,000 employees
Real User
Apr 5, 2023
I like the solution's features and stability, but I'm frustrated with the customer service
Pros and Cons
  • "I like StorageWorks' snapshots for our backup system. We had a pool of SSD and traditional drives. StorageWorks has a feature that transfers the hot data to high-performing drives."
  • "I rate HPE support four out of 10. I'm not happy with them. We purchased mission-critical support, and we're supposed to get a response in four hours. Instead, I'm waiting days for them to replace the drive. They asked me to send back the failed one, and I don't know the address. After I sent it back, they told me they haven't received it. It's a nightmare."

What is our primary use case?

We use StorageWorks for storage.

What is most valuable?

I like StorageWorks' snapshots for our backup system. We had a pool of SSD and traditional drives. StorageWorks has a feature that transfers the hot data to high-performing drives. 

For how long have I used the solution?

I have used StorageWorks for nearly 10 years.

What do I think about the stability of the solution?

StorageWorks is stable. 

What do I think about the scalability of the solution?

The scalability is decent. It's possible to add additional bays for the drives, but I don't know how many you can add. 

How are customer service and support?

I rate HPE support four out of 10. I'm not happy with them. We purchased mission-critical support, and we're supposed to get a response in four hours. Instead, I'm waiting days for them to replace the drive. They asked me to send back the failed one, and I don't know the address. After I sent it back, they told me they haven't received it. It's a nightmare. 

How would you rate customer service and support?

Neutral

What other advice do I have?

I rate HPE StorageWorks MSA five out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
HPE MSA
June 2026
Learn what your peers think about HPE MSA. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.
reviewer2002116 - PeerSpot reviewer
General Manager at a tech services company with 1-10 employees
Real User
Dec 4, 2022
A transparent and capable solution that functions exactly as it should
Pros and Cons
  • "The solution is pretty transparent and works well."
  • "The solution requires hardware."

What is our primary use case?

Our company uses the solution for NAS and SAN storage. We have 30 users who access storage daily. 

We do not plan to increase usage in the short term but plan to do a technology refresh in a few years. 

What is most valuable?

The solution is pretty transparent and works well. 

What needs improvement?

The solution requires hardware. 

For how long have I used the solution?

I have been using the solution for a few years. 

What do I think about the stability of the solution?

The stability is okay, not too bad. The solution has a very specific use to provide storage so as long as it does not fail, everything is good.

What do I think about the scalability of the solution?

The solution is scalable and you can add additional bays. At some stage, you will need additional TCs.

How are customer service and support?

I have not needed technical support. 

Which solution did I use previously and why did I switch?

Our company did not previously use another solution. 

How was the initial setup?

The setup is pretty straightforward. 

The solution is hardware so you just have to build the functions of the system including the RAID. It takes a little while, but is straightforward. 

What about the implementation team?

We utilize vendors or system integrators for implementations. 

What's my experience with pricing, setup cost, and licensing?

The solution can be a bit expensive. I rate pricing an eight out of ten. 

Which other solutions did I evaluate?

I inherited the last generation solution when I joined the team, but am currently looking to move toward hyper-converged solutions. In essence, I want to reduce the footprint and maximize the server.

I am exploring whether HCI can work with the current hardware and reduce the need for additional hardware by using local storage on the server. I want to understand the technology to do a proper comparison. 

I am looking at StorMagic and other options to determine how they reduce the SAN or distribute storage in the ESXI environment. 

What other advice do I have?

The solution is a capable product that does what it is supposed to do. 

I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Account Manager at a tech services company with 201-500 employees
Real User
Jul 27, 2021
Easy to use, user-friendly interface, and responsive support
Pros and Cons
  • "The solution is very easy to use, it is not really complex for any user, such as non-technical individuals."
  • "The solution could improve by adding configuration tools."

What is our primary use case?

We use HPE StorageWorks MSA as our central storage for our VMware clusters.

What is most valuable?

The solution is very easy to use, it is not really complex for any user, such as non-technical individuals. We have found it simple to guide our customers when needed. The interface is user-friendly and it is not difficult to configure.

What needs improvement?

The solution could improve by adding configuration tools.

For how long have I used the solution?

I have been using HPE StorageWorks MSA for approximately 10 years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

We have approximately 20 customers using this solution.

How are customer service and technical support?

The support engineers are knowledgeable and resposive.

How was the initial setup?

The installation is straightforward. The time of the installation depends on the environment. However, it typically takes less than one hour.

What about the implementation team?

We use three HPE engineers that do the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is a little high and they should provide more competitive pricing. If you want to increases the storage size there are additional fees.

What other advice do I have?

This is an entry-level storage system and I would recommend it to others.

I rate HPE StorageWorks MSA an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Head of cloud service. at a comms service provider with 51-200 employees
Real User
Top 20
Apr 14, 2021
Great Storage at very cost effective price
Pros and Cons
  • "The most valuable features are the storage levels and snapshot features."
  • "So far, our experience with this product has been great."
  • "This product is getting a little bit older, so new features like deduplication are not included."

What is our primary use case?

We are using virtualization and we use this storage for hosting workloads. We have our own workloads, as well as some for our customers.

How has it helped my organization?

It has provided much larger capacities to the existing virtualized environments. we have added 4 additional enclosures as well. 

What is most valuable?

The most valuable features are the storage levels and snapshot features.

We also use some of the other common features like zoning control, IO metering, and input/output control. 

What needs improvement?

This product is getting a little bit older, so new features like deduplication are not included. We would like to see the environment updated.

For how long have I used the solution?

We have been using HPE StorageWorks MSA for more than five years.

What do I think about the stability of the solution?

This is a very stable product.

We have had hard drives fail, although stability was not an issue because RAID manages situations like this. We simply notify the vendor, they come in and replace it in the background, and the matter is solved.

What do I think about the scalability of the solution?

The scalability is very good. This environment is part of our infrastructure. We are an internet service provider (ISP), so we have our own infrastructure hosted. This includes our link monitoring systems and the authentication service center. We also host a large number of customer workloads on virtual machines, which are all running on this system.

How are customer service and technical support?

The local HPE support has always been good.

Which solution did I use previously and why did I switch?

We currently have storage arrays by both HPE and Dell. The product from Dell is the PowerVault system.

We will be purchasing an all-flash array, as well. The requirement is due to the high demand for our customers' environments that are using heavy IO.

How was the initial setup?

The initial setup is straightforward and the deployment is very quick.

What about the implementation team?

We deployed it ourselves, and we had a little bit of support from the vendor. It was not complex because our environment was simple, so we configured it. When we had a doubt about something, we contacted the vendor, but otherwise completed it on our own.

What's my experience with pricing, setup cost, and licensing?

This solution involves a one-time CapEx payment, followed by warranty extensions.

Which other solutions did I evaluate?

HPE was the initial product that we evaluated. We were content with it, so we went straight to implementing it.

What other advice do I have?

So far, our experience with this product has been great. We've had a small number of issues such as a hard disk failure, but that is manageable with RAID so it has not been a problem. This is a product that I recommend for others.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manager of Customer Services at a educational organization with 1,001-5,000 employees
Real User
Feb 10, 2021
Easy to deploy and manage with good monitoring capabilities
Pros and Cons
  • "The product is very easy to deploy."
  • "The solution's most valuable aspect, for our organization, is its stability."
  • "It would be ideal if there was a better management interface."

What is our primary use case?

We primarily use this solution for our CCTV cameras and systems.

What is most valuable?

The solution's most valuable aspect, for our organization, is its stability.

The product is very easy to deploy.

We've found that the solution overall offers very simple management capabilities.

The monitoring capabilities of the product are very good.

The integration capacity is excellent. We were able to easily integrate the solution with both Microsoft and Linux operating systems. 

What needs improvement?

We are only really using the solution for CCTV purposes. It's very basic. We don't need a lot of bells and whistles. Therefore, for our purposes, we aren't really finding anything that is lacking.

It would be ideal if there was a better management interface. The solution should allow for integration with Java.

For how long have I used the solution?

We've been using the solution for about five years at this point. It's been a while.

What do I think about the stability of the solution?

The stability of the product is excellent. It doesn't crash or freeze. There are no bugs or glitches. It's reliable. It's been very good, performance-wise.

What do I think about the scalability of the solution?

We've never tested that scalability. We've never tried to upgrade the service or expand it. Therefore, it wouldn't be possible to comment on its capabilities or our experiences.

We have different IP cameras. There are around 450. In terms of operators, we have just three.

We do plan to continue to use the solution, at least for the next two years or so.

How are customer service and technical support?

We haven't really contacted technical support too much. We had to reach out once for patching. They were very helpful and the process was very fast. We were satisfied with the level of service provided.

Which solution did I use previously and why did I switch?

We did not previously use a different solution. This was our first implementation.

How was the initial setup?

The initial setup is quite straightforward. It's very easy to deploy in general. It's not complex at all. A company shouldn't run into any problems during the process.

We were able to integrate it with different operating systems without a problem.

The entire implementation took about one day. It wasn't too long of a process.

What about the implementation team?

I was able to manage the implementation myself. I did not need the assistance of integrators or consultants.

What's my experience with pricing, setup cost, and licensing?

We don't pay monthly or yearly license fees.

What other advice do I have?

I would rate the solution ten out of ten. It's a very good, simple entry-level storage system that allows for the separation of operations. We've been only using basic aspects of the solution, and only for CCTV, however, it has provided us with everything we've need and we are quite satisfied with its performance.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Computer and Network Engineer at Jooya Informatics Group
Real User
Nov 22, 2020
An industry-leading consolidation solution that provide plenty of storage
Pros and Cons
  • "The simple configuration feature is great. It is very simple, allowing you to set up MSA very easily."
  • "Synchronized replication is very important for MSA; however, HPE StorageWorks MSA doesn't provide synchronized replication."

What is most valuable?

Relating to MSA storage, the simple configuration feature is great. It is very simple, allowing you to set up MSA very easily.

What needs improvement?

Synchronized replication is very important for MSA; however, HPE StorageWorks MSA doesn't provide synchronized replication.

For how long have I used the solution?

I have been using HPE StorageWorks MSA for roughly 15 years.

What do I think about the scalability of the solution?

It's designed for small businesses, not for a large enterprise. The enclosures are enough for this amount of storage. With the sixth generation, we can have nine enclosures and add them to a base chassis.

The scalability could be improved, but it's enough for a small business. If you have a large business, you should opt for HPE Primera or Nimble.

How are customer service and technical support?

I haven't had to call HP technical support because I am an HP expert and I can set up any HP storage by myself. We have a team of five engineers who handle all maintenance-related issues.

How was the initial setup?

Deployment out-of-the-box until the final configuration took roughly 15 to 30 minutes.

What's my experience with pricing, setup cost, and licensing?

This solution is quite expensive; they should lower the cost.

What other advice do I have?

HPE OneView is a better solution for managing and monitoring MSA. You can't add MSA Storage to OneView. We can add OneView, but we can't add MSA Storage to OneView for monitoring and management.

Overall, on a scale from one to ten, I would give HPE StorageWorks MSA a rating of eight. If they improved the central management and lowed the price, I would give it a higher rating.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1426899 - PeerSpot reviewer
IT MGR at a retailer with 51-200 employees
Real User
Oct 7, 2020
Stable, responsive support, easy to expand, and has dual controllers
Pros and Cons
  • "The most valuable features were the dual controllers and being able to expand it."
  • "This is a good product and everything I needed it to do, it did and still does."
  • "The support contract is expensive, although they are very responsive."

What is our primary use case?

When we purchased this solution, we work looking to go from a standalone VMware server to a full-fledged host. We have two hosts and we have the SAN, and so it was the most cost-effective at the time for us, as beginners with SAN technology.

We are currently looking to replace this with a newer product because of its age.

What is most valuable?

The most valuable features were the dual controllers and being able to expand it.

What needs improvement?

The support contract is expensive, although they are very responsive.

For how long have I used the solution?

We have been using the HPE MSA 1040 for almost six years.

What do I think about the stability of the solution?

This is a very stable product.

What do I think about the scalability of the solution?

We have two of these units and we replicate between them with our sister company.

When we purchased it, we had some open drive bays. If we had needed to expand then we could have, but we never had the need to do so.

How are customer service and technical support?

HP's technical support is great and they helped us with everything.

How was the initial setup?

The initial setup was pretty straightforward.

What about the implementation team?

We paid somebody to take care of the deployment. For both sites, it took about a week to complete.

What's my experience with pricing, setup cost, and licensing?

When we bought this solution it was very reasonably priced and they were willing to deal.

The ongoing support is expensive and they get a good amount of money, but they are so responsive that I don't mind paying for it.

Which other solutions did I evaluate?

Our shortlist to replace this solution includes products from SimpliVity, Nimble, and Pure Storage.

What other advice do I have?

This is a good product and everything I needed it to do, it did and still does.

My advice for anybody who is implementing the MSA is to hire somebody to deploy it if you don't have the staff.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior System Engineer at Feng Chia University
Real User
Apr 7, 2019
Reasonable cost and has good stability
Pros and Cons
  • "The cost to performance for HPE StorageWorks MSA is good."
  • "HPE StorageWorks MSA could maybe include a pay-top of texture feature or something like job replication."

What is our primary use case?

We use HPE StorageWorks MSA for normal servers and as a storage utility.

How has it helped my organization?

The cost to performance for HPE StorageWorks MSA is good.

What is most valuable?

The one feature we value most about HPE StorageWorks MSA is stability.

What needs improvement?

HPE StorageWorks MSA could maybe include a pay-top of texture feature or something like job replication.

For how long have I used the solution?

More than five years.

What's my experience with pricing, setup cost, and licensing?

The prices are low. HPE StorageWorks MSA is better than other products.

What other advice do I have?

I would rate HPE StorageWorks MSA eight over 10 because just for our use it is okay.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user680220 - PeerSpot reviewer
Tech Lead at Raytheon
Real User
Jun 18, 2017
The benefits are definitely reliability and ease of use. We can fit the products into our racks and we can stack them
Pros and Cons
  • "The benefits are definitely reliability and ease of use, because, since we are using the same products, we also know that we can contact HP for assistance if we need it."

    What is most valuable?

    I guess you'd say it is very durable and reliable, so we use these products in each of our areas. Our company is divided up into different smaller areas, and we use the MSAs to do our data storage and such.

    How has it helped my organization?

    The benefits are definitely reliability and ease of use, because, since we are using the same products, we also know that we can contact HP for assistance if we need it. Basically we use those products because they're small and compact. We can fit them into our racks and we can stack them. So ease of use is a great benefit.

    What needs improvement?

    I'm not sure about improvements. I think so far, the way that they're going, the way that the HP roadmap is so far has been pretty good, so I'm happy with what we have, the direction that it's been going so far.

    What do I think about the stability of the solution?

    It is a very stable product. Like I say, we use them in all our areas. We have about 30 different program areas and we're using them in most of those program areas due to their reliability and stability.

    What do I think about the scalability of the solution?

    It is definitely scalable. Like I was saying a little earlier, we use them in all our areas because we know that they're scalable. We can use them to scale up our program area if the area grows.

    How is customer service and technical support?

    We always use technical support if we have trouble, like if it breaks and we need to go back on the warranty or if we need assistance with configuration, we do that. We are definitely happy with them.

    How was the initial setup?

    I was involved in the initial set up. We had to build from scratch, so we had to have all the servers and all the MSAs put into place. It is definitely a straightforward process. Very easy to use and configure.

    Which other solutions did I evaluate?

    Our company is basically an HP shop. Cost considerations are definitely important. Reliability and being able to get support from the company are also key issues.

    Basically, we have teams, an architect team and senior systems administrative team and we all get together and we discuss the needs of the end-user support. We support a lot of engineers, and they tell us what they're going to be working on and then we do the infrastructure and we figure out the best way to meet their needs.

    What other advice do I have?

    Basically I would say the same things I said earlier. I would tell him that the products are very easy to use, and there's a lot of online assistance if needed. That's where I always go if I need help, to HP's website for assistance, and if I still really can't figure it out, the customer service is excellent, so that's basically what I would tell them.

    Do your own research first on how to configure it and know what you're trying to get out of the equipment prior to trying to install it.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user