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reviewer2843397 - PeerSpot reviewer
Help Desk Tier 2 Technician at a tech services company with 11-50 employees
MSP
Top 20
May 28, 2026
Managed detection has protected endpoints and quickly contains malicious activity for our users
Pros and Cons
  • "The best features Huntress Managed ITDR offers include the flexibility of isolating machines and creating rules surrounding those events."

    What is our primary use case?

    My main use case for Huntress Managed ITDR is securing endpoints as well as Microsoft 365 online cloud tenants.

    A specific example of how I use Huntress Managed ITDR for securing my Microsoft 365 cloud tenant or endpoints is that we rely on it to catch any type of malicious actions that are occurring. It is a very useful tool for us.

    Regarding my main use case, it makes a difference all the time when it prevents malicious actions from happening with users.

    What is most valuable?

    The best features Huntress Managed ITDR offers include the flexibility of isolating machines and creating rules surrounding those events.

    The flexibility in isolating machines and creating rules has allowed us to contain those incidents quickly and in some cases automatically.

    Huntress Managed ITDR has impacted my organization positively by allowing us to manage any potential malicious events with customers in a more automated fashion.

    For how long have I used the solution?

    I have been working in my current field for 15 years or more.

    What do I think about the stability of the solution?

    Huntress Managed ITDR is stable.

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    What do I think about the scalability of the solution?

    Huntress Managed ITDR is scalable.

    How are customer service and support?

    The customer support is great, but these automated questions are too long.

    I would rate the customer support a 10.

    Which solution did I use previously and why did I switch?

    We did not use a previous solution before choosing Huntress Managed ITDR.

    How was the initial setup?

    I am not sure if we use the Shadow Workflows feature.

    What about the implementation team?

    We utilize the Rogue Apps, OAuth abuse protection feature, and it is very effective and will usually find old applications.

    The human-led investigation and remediation aspect of the solution is very important in our security operations, so that we can give feedback to the customers.

    What was our ROI?

    I am a technician, and I do not have that information regarding return on investment.

    What's my experience with pricing, setup cost, and licensing?

    I do not deal with pricing, setup cost, and licensing.

    Which other solutions did I evaluate?

    I was not involved with the decision to choose Huntress Managed ITDR, so I cannot say if other options were evaluated.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    Last updated: May 28, 2026
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    Download our free Huntress Managed ITDR Report and get advice and tips from experienced pros sharing their opinions.
    Updated: July 2026
    Buyer's Guide
    Download our free Huntress Managed ITDR Report and get advice and tips from experienced pros sharing their opinions.