Huntress Managed Security Awareness Training Reviews

I use the solution to provide security awareness training to my clients, which includes each of the end users.

I like that it provides a customizable learning pathway, allowing me to both use preset tracks and customize them if I wish. The phishing simulations are valuable as they allow end users to understand their mistakes without real-world consequences. This solution helps train users on what to look for in security threats, contributing to the prevention of user errors that may lead to breaches.

It is somewhat confusing at first, especially for onboarding. The existing complexity is partly because the product wasn't built from the ground up by Huntress, which might contribute to certain elements lacking Huntress's typical simplicity.

I signed onto it at the same time as ITDR.

The hosting site for learning pathways has always been stable and readily available when needed.

I have not contacted customer service for this solution, however, I expect it to be great as it is the same as with other Huntress products.

I researched KnowBe4 but did not choose it because Huntress is more MSP-friendly and provides more value. I decided against adding another vendor since I was already signing up for the ITDR with Huntress.

Setting up on the dashboard is straightforward, but getting client buy-in takes longer. It typically involves a meeting to explain the purpose and need for the training.

It's possible to set it up independently without involvement from Huntress or third-party assistance.

The pricing is good. Huntress is willing to discuss the price for those interested in their entire stack. Pricing is reasonable enough to maintain profitability for them.

I evaluated KnowBe4 but chose not to use it as Huntress is better suited for MSPs and offers better value for money.

I rate the solution nine out of ten. 

I appreciate that the learning pathways and materials are produced by the team at Huntress and not AI-generated. These personalized elements make the training engaging, preventing it from being just a series of boring slides.