Training has reduced phishing incidents and builds user responsibility across our clientsI can give you a quick specific example of how I use Huntress Managed Security Awareness Training with my clients or internally; we deploy it internally as well, as we are an IT company. It is really important that we ourselves and our engineers can spot the difference, because just because we are IT literate does not mean that we can always spot the difference. Or we can spot the difference, but the hesitation to click on something and just check what comes in matters. We have had customers experience significant breaches where they sent a lot of money or information or had loss of business due to these types of attacks. Avoiding that is where I would say we have had the most impact, seeing a reduction in those types of incidents happening. Huntress Managed Security Awareness Training has positively impacted my organization as we can see a decline from those clients with incidents regarding cybersecurity. There are a lot fewer tickets about suspicious emails, and a lot more of a positive understanding from users about what an attack looks like. In terms of tools for us, it helps our relationship with customers. We can send them reports that are good criteria and good information we can give them to show how we are protecting them. This adds value there. Using Huntress Managed Security Awareness Training alongside the other Huntress products, ITDR and EDR, is beneficial. It is a good product that is easy to deploy alongside them. I think the best feature of Huntress Managed Security Awareness Training is the fact that it runs itself. Many IT companies want to offer these services, but they do not really have experience or they do not have the time and energy to keep the quality going, or you do put the effort in and it becomes unprofitable. Huntress recommends the courses and sets the criteria for you and it can all be managed. I really appreciate how the emails come in and look current and realistic, not obvious spam. I appreciate that the course content will change depending on how much a user has failed. If they just clicked on the email or entered information, it will tell them what they can do better next time and give them extra training. You do not have to worry about that; it is all automatic. It is also made in such a way that it is keeping up to date, I believe with information from Huntress's SOC team. The up-to-date content reflects what people are seeing in the wild, so you know you are getting really new content.
