One of the most valuable features is the standardization in terms of messaging; if you have MQ, you probably can talk to anybody. That's one thing: its compatibility. The other one is its stability.
IT Architect Mainframe at a financial services firm with 1,001-5,000 employees
It provides standardization in terms of messaging.
What is most valuable?
How has it helped my organization?
It has improved my organization in many ways. As I’ve mentioned, it's sort of the standard in the market. If you use MQ, you probably can talk to anybody in the market. We also use IBM Integration Bus and they integrate well.
What needs improvement?
I would like to see them continue to improve the security features to make sure messages are both posted and delivered properly.
What do I think about the stability of the solution?
For the most part, it is stable. Sometimes, we have issues, but they are internal issues.
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What do I think about the scalability of the solution?
On the mainframe, it scales quite well. We're happy because it uses the mainframe's best qualities.
How are customer service and support?
Technical support is average. In terms of efficiency and response time, it's average, comparable to any other vendor. It isn’t better than anybody else that we know.
What other advice do I have?
It's a good product. Don't complicate things. Try to stick to the, let's say, out-of-the-box solutions. Don't be too creative. MQ is about sending messages; it doesn’t incorporate any logic at all.
When selecting a vendor to work with, the most important criteria is that it has to be a strategic vendor for my company to begin with. We have had a mainframe for a long time, so that's quite natural.
Disclosure: I am a real user, and this review is based on my own experience and opinions.


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