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Works at a tech services company with 11-50 employees
Real User
Stable with good features and a responsive technical support
Pros and Cons
  • "The solution is stable."
  • "IBM MQ is not very user-friendly."

What is our primary use case?

We're a service provider. My company provides services to different clients that include financial institutions in the banking sector.

IBM MQ is used for queue messaging. I have to install and configure, the MQ features of listener channels, remote queues, and some transmit queues. We enable these as per customer requirements.

What is most valuable?

The solution offers very good features, including listener channels, remote queues, and transmit queues.

The solution is stable.

The initial setup isn't overly complex. It's pretty straightforward. 

Technical support is very good.

What needs improvement?

IBM MQ is not very user-friendly. MQ needs to redesign or add some sort of user-friendly interface in order to offer better performance.

This is a very old solution. Nowadays, some other products are designed to be much more user-friendly as compared to IBM MQ. 

The product needs better administration.

For how long have I used the solution?

I've been working with the solution for three years. 

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What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

How are customer service and support?

We've found the technical support to be very good. they tend to match the severity level of the situation. We're quite happy with the way they respond.

How was the initial setup?

While the initial setup is not overly difficult, the user interface is not very user-friendly. 

What's my experience with pricing, setup cost, and licensing?

I cannot speak to the pricing of the product. I can't say if it's overly expensive or reasonably priced as I don't deal directly with licensing. 

What other advice do I have?

We are an IBM partner. 

I'd rate the soluton at an eight out of ten. For the most part, I've been pretty happy with its capabilities. 

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1753083 - PeerSpot reviewer
Sr. Middleware/Data Specialist at a financial services firm with 1,001-5,000 employees
Real User
Assists greatly with our applications and has great message processing
Pros and Cons
  • "Assists with our apps and has great message processing."
  • "Customer support response times could be improved."

What is our primary use case?

Our use case for MQ is for unlimited processing. I'm a solutions architect. 

What is most valuable?

This is a good and stable product, It assists with our applications and has great message processing with zero loss of messages.

What needs improvement?

Customer support response times could be improved. 

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

Customer service is good although they ask for a lot of information that is time-consuming and slows down the process. I'd like to see some improvements in that area. 

How was the initial setup?

The initial setup is very easy. Deployment took a few hours and required a three-person team to implement. 

What other advice do I have?

I recommend this solution and rate it eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
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Updated: June 2025
Buyer's Guide
Download our free IBM MQ Report and get advice and tips from experienced pros sharing their opinions.