The benefit would be scale. Because of the way it works, you can really have many, many users who use the solution at the same time. Other benefits would be the ability to send messages between systems and do systems integration, without interrupting their run-time behavior.
Enterprise Architect at a transportation company with 1,001-5,000 employees
It scales and does guaranteed delivery. It can handle messages in various formats and structures.
Pros and Cons
- "It's ability to scale, it's ability to do guaranteed delivery and it's ability to do point-to-point of what we subscribe are the most valuable features."
- "I would like the ability to connect with some of the more recent offerings, such as API Connect; being able to publish our MQ endpoints, the queues, the messaging infrastructure as IT assets."
How has it helped my organization?
What is most valuable?
It's ability to scale, it's ability to do guaranteed delivery and it's ability to do point-to-point of what we subscribe are the most valuable features. And finally, it's ability to handle messages in various formats and structures.
What needs improvement?
I would like the ability to connect with some of the more recent offerings, such as API Connect; being able to publish our MQ endpoints, the queues, the messaging infrastructure as IT assets. To control them, govern them and manage them and being able to publish non-functional requirements around it. For example, we support this size of the payload, we support this much throughput. Making it known and available to the rest of the organization, because this technology is so technical in nature, business management doesn't understand it. I would really like a business-friendlier or end-user friendly information layer, and some kind of simple ability to communicate what we have with the users.
I want an information layer that I can publish and tell the whole rest of the organization this is what you get.
What do I think about the stability of the solution?
Stability-wise, it has worked for us. It is an old technology and it has always worked well for us.
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What do I think about the scalability of the solution?
You can really have many, many users who use the solution at the same time.
How are customer service and support?
We haven't had to use support much, because we have really good people. So, it has worked for us the way we wanted.
Which solution did I use previously and why did I switch?
We did not have a previous solution. We always knew we needed something that worked asynchronously, something that did the messaging in the background. The reason we knew we needed MQ is, it's one of the integration backgrounds we supported and this was an obvious choice.
When selecting a vendor, the knowledge and the experience that the vendor has is most important. For example, IBM has had MQ for forever. So, that's definitely helpful. It's finding resources that know the product and technology and obviously the ability to support the platform. And, when necessary, be able to guide the customer through various usages and integrations with the rest of the IT infrastructure.
How was the initial setup?
In the latest installation that we are talking about right now, I was not involved. But, for other installations in the past, I was involved in the set up and it was pretty straightforward. I'd consider MQ one of the simplest products to use.
Which other solutions did I evaluate?
We didn't look at many alternatives. We considered the Microsoft platform for a little bit, but we almost always knew we wanted to do this with MQ.
What other advice do I have?
If they're thinking about a solution similar to this, I would say, look at your requirements and not just the business requirements. People often stop at that point. Look at your ability to support and run the platform, and the cost of running the platform, because, depending on your need, it could be very expensive to run a large messaging infrastructure. Also, think about what non-functional requirements you want to support now, but what you might have to support three, five, or ten years down the road. Think about it from the bigger picture perspective. And don't implement the solution for one small single requirement. People often make that mistake. They commit to a big licensing and support cost but what they're running is very small and there is not very much value added. That’s a problem there. So look at whether can you put a lot of solutions on it. Can you use it as a platform rather than a points solution is what I would look for.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Assistant analyst at Office of Attorney general of Texas
The integration between applications is the most valuable feature. It is lightweight, so you only need to scale the hardware.
What is most valuable?
The integration between applications is the most valuable feature. We can use it with multiple applications.
How has it helped my organization?
It provides faster interaction between the applications. It makes it easier to integrate the applications.
What needs improvement?
So we're on MQ version 8, and I was at a recent event for MQ 9 and it looks like they've already added some of the features I was looking. For example, a better monitoring system, and a GUI to display messages, which I think they've already done.
What do I think about the stability of the solution?
MQ is very stable. It's a very simple application to set up, and once it is set you don't have to really configure or monitor it so much.
What do I think about the scalability of the solution?
Since it is very lightweight, the only thing you have to really scale is hardware. So, migrating is very simple as well. It supports HA, so we have it set up with just an active/passive type set up. And we don't have to scale it as much. So far, its been working out great.
How are customer service and technical support?
We haven't had to use support yet.
Which solution did I use previously and why did I switch?
Our first time using a message queue system was MQ, so we went with the IBM MQ product.
Being with a state agency, we actually go through what's called a hub that has a relationship with IBM. We can't directly purchase from IBM, so we have to go send bids. But, since we have quite a few IBM applications, we always you know target IBM since we already have the support that we need and our relationship with our sales person is really great. So, we always choose IBM.
How was the initial setup?
I was involved in the initial setup. It was fairly straightforward. Once you start creating the queue managers, there's some configuration involved, which our developers take care of. I just take care of the basic installation of the product, which is very simple.
Which other solutions did I evaluate?
I don't know the names of any alternative vendors.
What other advice do I have?
MQ is awesome.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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RCM Engineer at a aerospace/defense firm
It helped us with our Maximo integration between the users and the database administrators.
What is most valuable?
So far, it's helped us with our Maximo integration between the users and the database administrators. I know we kind of lagged behind on some updates, which caused us problems. We recently upgraded, which had made things a lot easier, got rid of some of the issues we had with the older versions.
How has it helped my organization?
It helped us with some of our security, on some of our roles, if I remember correctly. It helped us integrating; we’re trying to move a bunch of different things, like trying to move EZMaxMobile into our Maximo and a few other things. Part of that was bringing up WebSphere to the newest version for all the integration.
What needs improvement?
Off the top of my head, I can't really think of any features I’d like to see in future versions. Right now, I don’t have any improvements to the version we’re using. We just upgraded two or three months ago, and we're still getting it all set up.
The configurations were not difficult, but like I’ve mentioned, again, I believe when they went through the integration, they talked to IBM to make sure that we're going to go through OK. So, there was some interface back and forth during the upgrade.
We’re happy with the user interface, so far.
Getting more analytics coming out of MQ is something we're working with across the board with everything, with our Maximo data, with all the applications we have. We get tired of having to pull reports and somebody has to manually crunch the numbers. We need something behind the scenes tabulating everything and coming up with answers, so we don't spend all our time just collecting everything. If there would be an integrated tool that would give us reports, that would be amazing.
What do I think about the stability of the solution?
With the newest version, we haven't really had any stability or scalability issues. I guess that's a good thing.
With the previous versions, it was just that we were a version behind on what the version of Maximo and everything we were using, so it was causing a few little glitches and buggy issues.
How are customer service and technical support?
We frequently use technical support. They have been pretty good, so far.
Which solution did I use previously and why did I switch?
We knew we needed to invest in a new solution mainly because of the issues we were having with the old version; it was pointed out that they were going to be fixed by the new version, so that was kind of a simple thing.
How was the initial setup?
I was not involved in the initial setup with this current version.
Which other solutions did I evaluate?
We were already using WebSphere MQ, so we didn’t look any other solutions.
What other advice do I have?
Don't be afraid to call. If you're worried about tackling it all on your own, don't be afraid to call IBM or call somebody that's already gone through the process and get some help, because we're all willing to help; you just have to ask.
I have not given it a perfect rating because there's always room for improvement. I can't give them the improvements; they have to figure that out. It works really well but like I’ve mentioned, with the way everything's changing and developing every day, you always have to be on the lookout for what's coming up next.
In general, when I am looking at vendors, the number one criteria is responsiveness. Number two is time frames and that they meet the schedules. Those are our two biggest things. We've had issues with other vendors in the past with those same things.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager Enterprise Systems Administration at a insurance company with 501-1,000 employees
It delivers the stability and security within our applications that we desire as an organization.
What is most valuable?
It's certainly a product that you can rely on. It delivers the stability and security within our applications that we desire as an organization.
How has it helped my organization?
The time to deployment is quick and easy. Again, it is stable, auditable, and uses automation to deploy products and keep the systems up and running while the business is still functioning.
What needs improvement?
I think the cloud is our next solution. Because we’re in the healthcare industry, I want to make sure the security is really strong and capable of keeping our members' data secure.
What do I think about the scalability of the solution?
It's very scalable. It's very easy to build out with high availability, and you're also able to scale both vertically and horizontally very easily.
How was the initial setup?
I was not involved in the initial setup.
Which other solutions did I evaluate?
We used all the big players and we chose IBM just because of the fact that we've used them before with other solutions. We know their capabilities. Their delivery solution team has helped guide our solutions across the board and has delivered high availability, high quality to our members.
We also used Oracle, and we also used the Tomcats and JBoss product lines.
The most important criteria when selecting a vendor is reliability; knowing that they're going to be there to support you when you need them; the ability to bring solutions to an issue in a quick manner that allows you to keep your business going.
What other advice do I have?
Every application could always use improvements, but it's a very stable application and delivery solution tool that we are able to implement quickly and add applications to it quickly; keep us going in an ever-changing environment.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Business Leader at Visa
Partnership with the vendor and stability of the product are most important when selecting a vendor.
What is most valuable?
Guaranteed delivery of the messages and then the ability to scale the messages the way we need it according to our application, performance, and scalability.
How has it helped my organization?
It helps us to make sure that every time you do a swipe on your credit card, the credit card transaction is guaranteed to transact.
What needs improvement?
Some of the new features that their competitors are coming out with. Things like AMQ are coming out with - transformation of messages with the security aspect of it and even scalability with AMQ, it's scaled at the microservices level and MQ is not quite there yet.
For how long have I used the solution?
We're currently evaluating AMQ to see if from a cost perspective it makes sense or not to switch from IBM MQ. We still have IBM MQ.
What do I think about the stability of the solution?
Very stable. Within the last year or so we hardly had any issues with the MQ or the queue itself going down.
What do I think about the scalability of the solution?
Scalability good, we can scale by the application needs and also scale by the need of the application but also the need of the infrastructure. At our peak, we're able to scale and make sure the transaction goes through.
How is customer service and technical support?
Customer Service:
Service is good. We've been able to meet all our SLAs in the agreement that we signed with them.
Technical Support:We have an enterprise level agreement with IBM. If there's any issue with MQ, we have a direct line to them.
Which other solutions did I evaluate?
AMQ is one of them, Kafka is the other, and of course IBM MQ has always been on the list.
We chose IBM a long time ago from all the criteria I mentioned and then at the time other players were not evolving yet. IBM MQ has been an enterprise solution for many companies and the stability's there. It made a lot of sense for us to use IBM MQ back then.
What other advice do I have?
Partnership with the vendor and stability of the product are most important when selecting a vendor. I mentioned AMQ earlier, and there's no guarantee that AMQ will be around next year.
Stability is key to the product and the performance of it, you can get high availability, high performance too, but we talk about tens of thousands TPS through the product so, from that perspective there's no other competitor on it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Specialist at a wholesaler/distributor with 1,001-5,000 employees
It's easy to work with and has been stable.
What is most valuable?
Ease of use and ease of setup. I'm an admin type, and I can set things up from the command line, and I can set things up through a GUI. It's easy to work with.
How has it helped my organization?
We really haven't had any problems with it. I don't have too many positive things to say because usually, I'm in it when things break, and that's when I form my opinions. And I haven't really had to form too many opinions on MQ because it's been really stable.
What needs improvement?
Can't think of anything right now. There's one little part, but I cannot remember it's name.
What do I think about the stability of the solution?
Good stability.
What do I think about the scalability of the solution?
Good scalability.
How is customer service and technical support?
We've had good luck with the MQ people at IBM, in helping us resolve problems.
Which other solutions did I evaluate?
It helps to plan, and it helps to understand the product. Sometimes management doesn't understand the project, they just go, "Oh hey, it sounds nice. Let's use it." Then they try to slap it on things they don't understand.
What other advice do I have?
When choosing a vendor, stability and reliability are most important to me.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Manager at a healthcare company with 10,001+ employees
It is robust. Its dependability and reliability are its most valuable features.
What is most valuable?
The most valuable feature of IBM MQ is that it is robust. Its dependability and reliability are its most valuable features.
How has it helped my organization?
It has allowed us to take applications that would not normally be able to communicate, to be able to talk to each other.
What needs improvement?
I would like to see more integration into the security back end.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It’s very scalable.
How are customer service and technical support?
Technical support is OK. Quicker escalation would make it better.
Which solution did I use previously and why did I switch?
This was the first solution of this type and it was the one that was the best fit.
What other advice do I have?
It's very stable and it's pretty straightforward. It just needs some more integration features to make better.
The most important criteria for me when selecting a solution is that it meets the needs.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager Middleware and Database Systems at a tech services company with 501-1,000 employees
We can pull our legacy data from the mainframe and bring it down into a modern Java front end.
What is most valuable?
For MQ, the most valuable feature is our ability to connect our distributed systems back to the mainframe, and pull our legacy data out of the mainframe and bring it down into a modern Java front end.
How has it helped my organization?
It's easy to install and it's bulletproof. We never have an issue with it. The upgrades are easy and IBM support is fantastic.
What needs improvement?
Honestly, the features they just recently released are what I wanted to see. Like I mentioned elsewhere, the appliance device was fantastic. It's MQ in a box, and you just plug it right into the network. I'd like to see improvements around that area, so we can take our z/OS systems into our distributed environments even easier.
What do I think about the stability of the solution?
We are very happy with the stability.
What do I think about the scalability of the solution?
We are very happy with the scalability. It's easy to scale, easy to cluster, it's highly available, and we love the fact that IBM is now making appliance devices out of MQ, so you can buy them and just rack them right into your data center.
How are customer service and technical support?
We are very happy with IBM support. Also, their professional services; if you need consulting, they're fantastic.
Which solution did I use previously and why did I switch?
We used this product to solve our initial development solution about 15 years ago. We were coming on with Java, and we needed to connect our distributed front-end Java to our back-end legacy business intelligence code that's all written in COBOL on the mainframe. MQ was just the perfect way to connect.
How was the initial setup?
I was involved in the setup. It's straightforward, but I had done this before.
Which other solutions did I evaluate?
We looked at a couple others, such as RabbitMQ and Sonic. They just didn't have IBM’s weight behind them. I love it.
When looking for a vendor, I look at their reputation, reliability, and a recommendation from the industry like a Gartner report. The Magic Quadrant is huge for us. We look at quadrant leaders all the time when we're taking solutions.
What other advice do I have?
Don't hesitate. Call IBM and get them in there tomorrow.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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