We mainly use it for exchanging messages between application servers, back applications (e.g., databases), etc.
Project Manager/System Architect/Senior Mainframe System Engineer/Integration Specialist at a tech services company with 51-200 employees
Highly scalable; provides different ways to establish high availability and workloads
Pros and Cons
- "It's highly scalable. It provides various ways to establish high availability and workloads. E.g., you can spread workloads inside of your clusters."
- "They could integrate monitoring into the solution, a bit more than they do now. Currently, they have opened the REST API so you can get statistic and accounting information and details from MQ and build your own monitoring, if you want. IBM can improve the solution in this direction."
What is our primary use case?
What is most valuable?
The message is delivered. This is the most important thing.
Overall, I have been satisfied with the solution's stability and scalability.
What needs improvement?
They could integrate monitoring into the solution, a bit more than they do now. Currently, they have opened the REST API so you can get statistic and accounting information and details from MQ and build your own monitoring, if you want. IBM can improve the solution in this direction.
For how long have I used the solution?
15 years.
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IBM MQ
June 2025

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What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It's highly scalable. It provides various ways to establish high availability and workloads. E.g., you can spread workloads inside of your clusters.
We have 20 engineers, admins, and integrators using this solution in our company.
How are customer service and support?
I would rate IBM technical support as a four (out of five) because they are a big company. If you want to get through all the technical support levels, then you need to spend some time. However, this is normal for such a big company.
How was the initial setup?
The initial setup is straightforward, but you need to take the platform into consideration. If you are talking about Linux, AIX, and Windows, then the setup is really straightforward. However, z/OS or iSeries from IBM are not so straightforward so you need to be familiar with those platforms.
It takes half a day to fully configure MQ on Windows and Linux, and a bit longer on AIX. For z/OS and iSeries, it takes about five days to fully configure their environments.
What's my experience with pricing, setup cost, and licensing?
There is a different platform price between Windows, z/OS, and iSeries.
What other advice do I have?
I would definitely recommend IBM MQ to other people who are looking to implement this solution. They are going in the right direction. Everything is really in place and can be fully obtained. For me, the solution is a perfect product.
I would rate this solution overall as a nine (out of 10).
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner and reseller.

Freelance at SÍŤ spol. s.r.o.
Provides our clients with performance and stability, while requiring little support
Pros and Cons
- "IBM MQ is the right choice because of the stability and the performance. And from the support perspective, it's enough to have a really small team."
- "What could be improved is the high-availability. The way MQ works is that it separates the high-availability from the workload balance. The scalability should be easier. If something happens so that the messages are not available on each node, scalability is only possible for the workload balance."
What is our primary use case?
We use it for message transfer, mostly for a queue of the messages. Sometimes, we also consider using the topic space solution. But it is mostly for transferring messages between two applications. The applications are located in a different country, so it is also used for communication of MQ to MQ.
What is most valuable?
What I like the most about IBM MQ is the
- reliability
- robustness.
What needs improvement?
What could be improved is the high-availability. The way MQ works is that it separates the high-availability from the workload balance. The scalability should be easier. If something happens so that the messages are not available on each node, scalability is only possible for the workload balance. That's a big difference. And the application must be prepared to consume from each node so that it doesn't lose a message. Otherwise, you lose the ordering of the messages.
For how long have I used the solution?
I've been using IBM MQ for more than five years. We're currently using version 8 and we are switching to version 9.
What do I think about the stability of the solution?
MQ is known for its stability.
How are customer service and technical support?
The technical support depends on the kind of request you have. IBM is a big organization, and sometimes it takes time, while other times it's very quick. But what is great is the documentation and they even define some bugs. They have a willingness to describe these as an APAR (authorized program analysis report) on IBM pages and they're easy to find for the solution.
How was the initial setup?
The installation is easy but the configuration could be complicated because you have to specify a lot of stuff, like queues. It could be a little bit complicated to configure if you have some specific scenarios. For a simple scenario it's easy, but when you have somewhat more complicated scenarios — for example, when you have a hybrid or you need to support some specific security requirements which you use to implement custom components — then it's not easy.
The time it takes to deploy depends on what type of clusters you need. For deployment for testing purposes, where you do not need any cluster, it can really be done in one day, maximum. It's not that difficult. But if you need to deploy a cluster, like a Veritas Cluster, and to prepare the workload balance, it can take days, with system testing etc. You have to combine a lot of other components.
What other advice do I have?
I would recommend it. If you're looking for a traditional queuing system, IBM MQ is the right choice because of the stability and the performance. And from the support perspective, it's enough to have a really small team. It depends on the number of instances, of course. But MQ is not difficult to support. It's mostly to solve communication issues for applications and to determine what type of communication you prefer: the traditional MQ or via JMS, where you have to put it into the headers. But if you pass it, it is very stable after that and has very good performance.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
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IBM MQ
June 2025

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Administrator at a healthcare company with 10,001+ employees
Stable, reliable, and scalable, and helps keep our data safe
Pros and Cons
- "It is stable, reliable, and scalable."
- "If they could come up with monitoring dashboards that would be good. We are using external monitoring tools, apart from our IBM MQ, to monitor IBM MQ. If we could get monitoring tools or dashboards to keep everything simple for the user to understand, that would be good."
What is most valuable?
Everything looks fine. It is
- stable
- reliable
- scalable.
What needs improvement?
I am not involved with it at the architect level. I am providing entry-level support for the product. But perhaps if they could come up with monitoring dashboards that would be good. We are using external monitoring tools, apart from our IBM MQ, to monitor IBM MQ. If we could get monitoring tools or dashboards to keep everything simple for the user to understand, that would be good.
What do I think about the stability of the solution?
The stability looks good.
What do I think about the scalability of the solution?
The scalability is good. I don't have any issues with it.
How was the initial setup?
The initial setup is not complex. It's very simple. I didn't find any difficulty with it.
What other advice do I have?
Apart from IBM MQ, we are using IBM Integration processor. We are pretty satisfied with the product.
I would strongly recommend the solution, depending on the elements and architecture you're using. If you want to keep your data safe, I would definitely recommend using IBM MQ. We are satisfied with the service provided by IBM MQ. We don't have any issues.
I would rate it at 10 out 10. It's the best.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Architect & System Engineer at Servicio de Impuestos Internos
Offers session recovery and high availability with little maintenance
Pros and Cons
- "The high availability and session recovery are the most valuable features because we need the solution live all day."
What is our primary use case?
We use it for file transfer and batch processing. We upload electronic documents to the Chilean government.
We use version M2002 Model B and our clients use version 7.5.
How has it helped my organization?
We use it for our factory where we have a system that uploads electronic documents for the entire country.
What is most valuable?
The high availability and session recovery are the most valuable features because we need the solution live all day.
The product gives us security.
For how long have I used the solution?
I have been using it for six years.
What do I think about the stability of the solution?
We are happy with the solution. It is stable and doesn't require much maintenance. Two people maintain this solution: an architect and engineer.
What do I think about the scalability of the solution?
We have two appliances, and that is enough for now.
There are a million end users.
How are customer service and technical support?
The technical support is good. They respond in a timely fashion when we have problems.
Which solution did I use previously and why did I switch?
We switched to IBM MQ when we consolidated our software and hardware integrations.
How was the initial setup?
The initial setup was easy because IBM did the installation and integration of MQ with our appliance.
The deployment took a month.
What about the implementation team?
The vendor did the MQ installation. We had a good experience with the IBM consultants.
What was our ROI?
We don't keep track of return on investment because we offer a public service.
What's my experience with pricing, setup cost, and licensing?
The price is high.
Which other solutions did I evaluate?
I did not choose this solution. The company has had it for over 20 years.
What other advice do I have?
If you want high availability with little maintenance, choose this solution.
We don't use containers yet.
I would rate the solution as a nine (out of 10) because it is not perfect.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Makes it easy to solve problems in our diverse environment
Pros and Cons
- "The most valuable features are the point to point messaging and the MQ API."
- "I would like to see faster monitoring tools for this solution."
What is our primary use case?
We have a diverse distributed environment that includes Z/OS, Microsoft Windows, Solaris, Linux, and zLinux. We use multiple programming languages and different databases.
How has it helped my organization?
IBM MQ was found to be easy to implement and operate. It became the defacto standard, and integration problems moved from an operational issue to application solutions.
What is most valuable?
The most valuable features are the point to point messaging and the MQ API. This solution is simple and very diverse.
What needs improvement?
I would like to see faster monitoring tools for this solution.
For how long have I used the solution?
Fifteen Years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
MQ Engineer DevOp at ING
It is easy to set up and has good instrumentation
What is our primary use case?
IBM MQ is used heavily in all of the companies I have worked for, mostly in the financial industry. It is easy to set up and has good instrumentation.
How has it helped my organization?
The product was already installed which is not surprising as it was first published around 1993.
What is most valuable?
To be able to programmatically send information stored in 'messages' and send them securely, as well as the ability to check their contents and statistics when things go wrong.
What needs improvement?
- Better testing by the supplier is needed
- Ability to send to a group of queues without the need to use pubsub and without the need to write one's own programmes.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Solution Specialist at a tech services company with 1,001-5,000 employees
The on-premise installation is very valuable to us.
Pros and Cons
- "I believe there is too much code to be done in order to handle the elements that you develop."
- "I believe the stability of the product has decreased since we began using it initially."
What is our primary use case?
Originally, we were doing this in-house, and it was a huge effort. Now, with IBM MQ, we have increased our performance, and it performs really well. The queuing system, given the size of information, is helpful.
How has it helped my organization?
The on-premise installation is very valuable to us, since we are working with a lot of companies which have a very high degree of compliance.
What is most valuable?
I will say that, okay, we are coming from a long history as an IT company, and we have almost done queuing systems with other solutions. Moving from that implementation to something that is out-of-the-box, and the rave reviews, it was a great asset already. We didn’t have to worry about all the specific configuration, or installation of our own queue, and queuing system, and the brokers, and so on. It was some things a little bit out-of-the-box, that's why we like it.
What needs improvement?
I believe there is too much code to be done in order to handle the elements that you develop. We choose a new feature, we would choose something that is a little more … even more out-of-the-box, and gives me the possibility to configure directly where the messages should go, instead.
Also, the IBM MQ, it doesn’t really have a connector.
What do I think about the stability of the solution?
I believe the stability of the product has decreased since we began using it initially.
What do I think about the scalability of the solution?
We had some load tests, and actually it was quite straightforward to make a scale actually. I believe we are satisfied with it. We are talking about 100,000 users, and it was performing well. So I don't know if it scales well when we talk about millions. But, for our needs, it scales nicely.
How is customer service and technical support?
We do not have a direct contact with them. We have a desk line with them, and we have some sort of agreement. They treat us very well.
How was the initial setup?
I do not get involved with the setup of the solutions. But, my team member was very happy with it, and said it was quite easy to install.
What was our ROI?
We always must consider:
- Reliability is a key requirement
- There should be a roadmap
- Support
- Development
What other advice do I have?
We also considered Apache Kafka as a solution. The main difference is that Kafka is an open-source platform.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
It improves reliability and guarantees that messages are not lost
Pros and Cons
- "It improves reliability and guarantees that messages are not lost."
What is our primary use case?
I have installed a cluster MQ in a bank using HACMP for the failover solution on AIX. I have also configured the product accordingly.
How has it helped my organization?
It improves reliability and guarantees that messages are not lost. This is a prerequisite for the online payment process.
What is most valuable?
Asynchronous messaging processing between the front-end and our legacy system using an enterprise service bus (ESB).
For how long have I used the solution?
More than five years.
What's my experience with pricing, setup cost, and licensing?
To implement such an IBM solution, a company has to pay a lot in term of licensing and consultancy. A pricing model might be a better option.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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