No more typing reviews! Try our Samantha, our new voice AI agent.
Enterprise Architect & Solutions Architect at AIA Australia
Real User
May 5, 2021
A family of message-oriented middleware with a useful trace and tracking feature
Pros and Cons
  • "I think the whole product is useful. Their database and all is very good, and the product is fine. The fact that it ensures message delivery is probably the most important thing. I also like that you're able to trace and track everything. If it doesn't arrive at the destination, it will go back to the queue, and no message will be lost."
  • "I think the whole product is useful, their database and all is very good, and the product is fine, and the fact that it ensures message delivery is probably the most important thing."
  • "They probably need to virtualize the MQ flow and allow us to design the MQ flow using the UI. It would also help to migrate to the cloud easily and implement AWS Lambda functions with minimum coding. If you have to code, then just with NodeJS or Java."
  • "Technical support in Australia could be better."

What is most valuable?

I think the whole product is useful. Their database and all is very good, and the product is fine. The fact that it ensures message delivery is probably the most important thing. I also like that you're able to trace and track everything. If it doesn't arrive at the destination, it will go back to the queue, and no message will be lost.

What needs improvement?

They probably need to virtualize the MQ flow and allow us to design the MQ flow using the UI. It would also help to migrate to the cloud easily and implement AWS Lambda functions with minimum coding. If you have to code, then just with NodeJS or Java. 

Many things should be done out of the box, like MQPUT directly to databases or MQGET to link to the main database. MQ should be able to connect to any language and just do it whether you're using mobile apps or web apps. It should be possible. 

The other probably more key thing is that to get IBM on-premise is hard because there are no freely available videos and courses. Technical support in Australia could be better.

For how long have I used the solution?

I used to be an MQ specialist 20 years ago, and now I'm a solutions architect and consultant who sometimes recommends this solution to clients.

How are customer service and support?

I think IBM technical support isn't too bad. IBM support can be a bit slow. Someone should be able to check on the problem straight away. 

I know that IBM in the States is very good. You can get good IBM staff and engineers and architects 24/7 or from 09:00 to 05:00. They have highly skilled and highly experienced staff there. Here in Australia, it feels like it's run by an account manager and run by salespeople. It should be run by architects and engineers and not by the account managers and sales teams.

Buyer's Guide
IBM MQ
May 2026
Learn what your peers think about IBM MQ. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,915 professionals have used our research since 2012.

What's my experience with pricing, setup cost, and licensing?

I think IBM needs to look at its pricing. The prices of IBM products should be simple. The old way of pricing should now be moving on to the cloud to be pay as you go, a plan-based kind of pricing.

To become competitive, they actually need to move to AWS and Azure. If they really want to be highly available, they can have a highly available location, and charge another price.

What other advice do I have?

On a scale from one to ten, I would give IBM MQ an eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CHEW YONG - PeerSpot reviewer
Principle Solution Architect at beans
Reseller
Top 5Leaderboard
Aug 8, 2024
Offers guaranteed delivery of messages to users
Pros and Cons
  • "The product's initial setup phase is very easy."
  • "In IBM MQ, the channel connection is an area where my company faces some limitations. At times, we hit limitations on the connection, meaning the connection is fully occupied."

What is our primary use case?

I use the solution in my company since our clients always go for a middleware solution. IBM MQ is a part of the middleware solution category. When I design a middleware solution for our clients, I use IBM MQ to basically store the message.

What is most valuable?

The most valuable feature of the solution stems from the fact that it offers guaranteed delivery of messages to users. One good thing about the product is the guaranteed delivery since it guarantees that the message won't get lost. My company uses IBM MQ since we handle a lot of asynchronous modes of the design flow, and that is why we choose to use the solution to host the message before we proceed with the other sub-processes. The tool is effective in areas like message delivery and managing large message volumes. It is a very good solution.

What needs improvement?

In IBM MQ, the channel connection is an area where my company faces some limitations. At times, we hit limitations on the connection, meaning the connection is fully occupied.

For how long have I used the solution?

I have been using IBM MQ for more than ten years. My company is a reseller of IBM tools.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

How are customer service and support?

I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The product's initial setup phase is very easy.

The solution can be deployed in an hour.

What was our ROI?

The tool saves on development, implementation, and operation costs. The product is quite easy to maintain.

What's my experience with pricing, setup cost, and licensing?

If one is cheap and ten is expensive, I rate the tool's price a seven. The product is expensive.

What other advice do I have?

Maintenance is quite easy when there is an upgrade of any version. You just need to migrate the configuration to the other platform, and it is quite easy.

I rate the tool a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
IBM MQ
May 2026
Learn what your peers think about IBM MQ. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,915 professionals have used our research since 2012.
Deepak Shivathaya - PeerSpot reviewer
Independent Consultant at a non-profit with self employed
Real User
Top 20
May 16, 2024
Has great system integration features
Pros and Cons
  • "The system integration is good."
  • "The pricing needs improvement."

What is our primary use case?

MQ is the middleware, which takees the files from an upstream system to a downstream system or the downstream system to an upstream system.

What is most valuable?

The system integration is good. 

What needs improvement?

The pricing needs improvement. 

For how long have I used the solution?

I have been using IBM MQ for six years. 

What do I think about the scalability of the solution?

The scalability is a nine out of ten. 

How was the initial setup?

The initial setup is complex. 

What other advice do I have?

Overall, I would rate it an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1959375 - PeerSpot reviewer
ExaminerExaminer at a financial services firm with 1,001-5,000 employees
Real User
Mar 18, 2024
Detailed documentation, highly stable, and plenty of features
Pros and Cons
  • "The most valuable feature of IBM MQ is it has all the features necessary for contemporary messaging, not only for the financial industry but for any application."
  • "IBM MQ could improve by adding more protocols or APIs for a standard application, such as MuleSoft."

What is our primary use case?

IBM MQ is the standard for financial industry messaging. As far as I know, it is the best in class.

How has it helped my organization?

Standard, most reliable messaging infrastructure software.

What is most valuable?

The most valuable feature of IBM MQ is it has all the features necessary for contemporary messaging, not only for the financial industry but for any application.

IBM MQ has developed into some newer solutions. It has a message broker, it is now on the cloud, it has containerization, that has high availability features

What needs improvement?

IBM MQ may not be as convenient for Java programmers as Active MQ, for example, because Java programmers prefer Java, even though it is slower.

IBM MQ could improve by adding more protocols or APIs for a standard application, such as MuleSoft.

For how long have I used the solution?

I have been using IBM MQ for approximately 15 years.

What do I think about the stability of the solution?

IBM MQ is stable, performs well, and is highly reliable. They guarantee message delivery.

What do I think about the scalability of the solution?

The scalability of IBM MQ is good. There are cluster, container, and broker features available. It scales well horizontally and vertically.

Most of our company is using IBM MQ in my company.

How are customer service and support?

The support from IBM MQ is good. They have always helped with my problems, but sometimes it can take them a while for a resolution. Sometimes you might find a bug in a one-year span of using the solution, but they will provide a fix within a matter of weeks.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

N/A

How was the initial setup?

The initial setup of IBM MQ can be straightforward if you have the documentation, it is step-by-step and straightforward.

What's my experience with pricing, setup cost, and licensing?

IBM MQ is an expensive solution compared to other solutions. However, if you pay less you will not receive the same experience or features.

Which other solutions did I evaluate?

N/A

What other advice do I have?

It may not have all the APIs, features, or protocols that the newest systems have, but in performance and reliability, it is the best.

The amount of people needed to maintain the solution depends on the company and how they want to maintain it. When I was working for a bank I supported 300 MQ managers with approximately 150 systems running. However, for the basic use of the solution, you do not need many people. If you add more features, such as broker and clustering you will need more people for maintenance.

My advice to others is this solution is the best there is. For maintenance, you will probably need fewer people to maintain it than other solutions because of its reliability. The features are probably the most extensive in its class.

I rate IBM MQ a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manoj Satpathy - PeerSpot reviewer
Assistant consultant at vvolve management consultants
Real User
Dec 27, 2022
Good publish and subscribe features but needs a front-end monitoring tool
Pros and Cons
  • "Technical support is quite helpful."
  • "If they could have some front-end monitoring tool that could be easily available for the team to use, that could be great."

What is our primary use case?

There were some long-running processes where it was timing out. We got the request from this source application, and we put the data into IBM MQ. Then, we read the data from IBM MQ before doing the rest of the processing. Especially for real-time processes, we have just decoupled it into two different ways to ensure there is no time-out.

What is most valuable?

The publish and subscribe features are the most useful aspects of the solution.

It's not too difficult to set up the solution. 

It's stable.

Technical support is quite helpful. 

The moment you send the data, there is no latency there.

We haven't experienced any data loss. 

What needs improvement?

If they could have some front-end monitoring tool that could be easily available for the team to use, that could be great. While you may not be able to edit your messages, at least if you could look at them, see the queue, and what's inside, et cetera, that would be helpful. We'd like visibility on the health of the environment. 

For how long have I used the solution?

I've used the solution for two years. 

What do I think about the stability of the solution?

The stability is good. In fact, we have not seen any issues. Only recently have we observed an issue. There was a limit on the number of messages it could contain. We are having an issue now, however, we have not usually seen any issues related to IBM MQ. Therefore, in general, the solution is stable. I'd rate its reliability eight out of ten. 

What do I think about the scalability of the solution?

I haven't seriously explored the scalability of the product and therefore don't know the full scope of scalability.

We handle about 300 to 400 transactions per day. 

How are customer service and support?

Technical support is very helpful and responsive. We are satisfied with the level of support we get. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have previously used TIBCO EMS as well. 

How was the initial setup?

The initial setup is pretty easy. It's not that complex. I'd rate the ease of implementation at a seven or eight out of ten.

The deployment time is pretty short. It's not a long process. 

In an integration scenario, like payment processing, where the payment has to go to the backend system, SAP, or talk to multiple applications, due to the fact that it's a lengthy, complex business process, we just decouple it. Some of the information we get immediately after receiving the request, and we pass on the information to the customer. Then, we put the payload into the IBM MQ, and then we started processing from IBM MQ. So there are integrations that sometimes need to be done or worked with. 

What about the implementation team?

We have an admin team that does the configuration and setup of the solution. They can do it in one or two business days. 

What was our ROI?

We have witnessed an ROI while using this product. For example, we've had no data loss since using the solution

What's my experience with pricing, setup cost, and licensing?

A different team handles the setup, and likely they also handle the licensing. I don't have any visibility on the cost of the product. 

What other advice do I have?

I'm a user and customer. I'm not a core developer of IBM MQ. However, I'm a user of IBM MQ.

I'd recommend the solution to others. I'd rate it seven out of ten overall. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Architect at T-Systems International GmbH
Real User
Oct 30, 2022
Scalable, reliable, and good support
Pros and Cons
  • "The scalability of IBM MQ is good."
  • "IBM MQ is a stable solution, it is used mainframe computers and it is secure."
  • "IBM MQ could improve capacity, monitoring, and automatization."
  • "IBM MQ could improve capacity, monitoring, and automatization."

What needs improvement?

IBM MQ could improve capacity, monitoring, and automatization.

For how long have I used the solution?

I have been using IBM MQ for approximately 22 years.

What do I think about the stability of the solution?

IBM MQ is a stable solution, it is used mainframe computers and it is secure.

What do I think about the scalability of the solution?

The scalability of IBM MQ is good.

We have approximately 100 people using this solution in my company.

How are customer service and support?

The support from IBM MQ is good.

How was the initial setup?

IBM MQ has a complex setup. The time it takes for deployment take approximately two to three months.

What's my experience with pricing, setup cost, and licensing?

We have a special contract with IBM MQ that give us a certain price.

What other advice do I have?

I am satisfied with the solution overall.

We have five to six people for the maintenance of this solution.

I rate IBM MQ an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Lead Architect at a financial services firm with 1,001-5,000 employees
Real User
Sep 13, 2022
All the features are valuable, The solution is rock-solid and stable
Pros and Cons
  • "All the features are valuable."
  • "The solution is rock-solid and stable."
  • "The solution requires a lot of work to implement and maintain."
  • "The solution requires a lot of work to implement and maintain."

What is our primary use case?

The solution has many use cases from the middleware like IBM WebSphere, Message Broker, and payments.

What is most valuable?

All the features are valuable.

What needs improvement?

When comparing the solution to the new age of streaming in messaging technology it is so large, that there are complexities dealing with multi-cloud, multi-deployment, or high availability models. The use cases and APIs can also use some simplification.

I would like to see a dashboard that shows the application's performance.

For how long have I used the solution?

I have been using the solution for ten to fifteen years.

What do I think about the stability of the solution?

The solution is rock-solid and stable. 

What do I think about the scalability of the solution?

The solution is scalable in a vertical sense however when considering the available modern cloud technology, horizontal scalability is not a viable solution. It is not worth the additional resources, time, and cost required.

How are customer service and support?

Customer support is good but there is room for improvement in their process. Their support is 24 hours so if you are dealing with support in the U.S. and it is passed over to a support person in the UK for example the person in the UK will not be provided with a detailed log of what has transpired. A lot of time is wasted waiting for them to catch up by reviewing the information each time the case is passed to a support person in a different country.

How would you rate customer service and support?

Neutral

How was the initial setup?

If it is a standalone implementation, it is straightforward. If the implementation is the higher availability mode, XM mode, it becomes a complicated process because it comes with a shared disk resource where one instance goes down, and another instance comes up. This means it can not always be an Active mode, you require an Active-Passive mode all the time. This can increase the setup cost and complexity.

What about the implementation team?

Implementation was done in-house and it took a couple of hours.

What was our ROI?

Within the first two years, you will see the initial cost returned. 

What's my experience with pricing, setup cost, and licensing?

The fee for this solution is on the higher end of the scale. The licensing fee is high.

What other advice do I have?

I rate the solution nine out of ten.

We currently use the solution with 30 to 40 applications across the organization. It requires four to five people to maintain the solution including engineers, application support, an architect, and integration engineers.

For all the cases where IBM MQ is no longer required, we are migrating to a different solution (Kafka). 

The solution requires a lot of work to implement and maintain. I would suggest looking at other more modern solutions depending on what your organization requires.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ahmed Elgrouney - PeerSpot reviewer
Software Integration Developer at ISFP
Real User
Sep 7, 2022
An excellent solution with great security and monitoring capabilities
Pros and Cons
  • "The product helps us monitor messages with other queues, view duplicated messages and control undelivered messages."
  • "We have found the security and monitoring capabilities of the product most valuable."
  • "It would be great if the dashboard had additional features like a board design."
  • "However, it would be great if the dashboard had additional features like a board design or picture management features."

What is our primary use case?

We use this solution locally and work in port authority where we deal with multiple parties like warehousing, containers, customs and Egyptian customs. Therefore we can communicate with each other and achieve middleware goals. We use the MQ Server and MQ client in each party and control it with the MQ server in port authority.

How has it helped my organization?

The product has allowed our organization to deal with all parties, like containers and warehousing. As a result, we can deal with these parties, exchange messages, and achieve our goals.

What is most valuable?

We have found the security and monitoring capabilities of the product most valuable. The product helps us monitor messages with other queues, view duplicated messages and control undelivered messages so they can be stored in pack-out queues and restored. We like more than one feature in MQ as the product is secure. For example, we can exchange messages between all parties with a stake and have control of undelivered and unrouted messages. Furthermore, with a scheme of validation, we can report access.

What needs improvement?

The dashboard is handy because we use it to monitor the messages and know how many messages are delivered to parties' dashboards. For example, we can notice how many letters are delivered, how many messages are undelivered, and how many messages are brought incorrectly by the dashboard. However, it would be great if the dashboard had additional features like a board design or picture management features.

For how long have I used the solution?

We have been using this solution for over six years and are currently using MQ version nine.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. Over ten parties, with 10,000 people, are using this solution in our organization, and two employees are required for maintenance. One employee is a system analyst, and the other is an integration developer.

How are customer service and support?

I rate technical support a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not previously use any other solutions.

How was the initial setup?

The initial setup was straightforward. It was easy to install and configure.

What about the implementation team?

The deployment was done in-house.

What was our ROI?

The product is good, and our organization has used this product for more than ten years.

What's my experience with pricing, setup cost, and licensing?

The licenses for our company are according to port authority contract sales and we buy a license for six months or one year. I don't know the exact costs of the licenses.

What other advice do I have?

I rate this solution a ten out of ten because we have no issues with it. The solution is good, but improvements could be made to the dashboard.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free IBM MQ Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free IBM MQ Report and get advice and tips from experienced pros sharing their opinions.