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it_user866823 - PeerSpot reviewer
Solutions Architect at Etechservices
Reseller
Scalable beyond anything my customers ever aspire to
Pros and Cons
  • "It is scalable beyond anything my customers ever aspire to."
  • "It is more efficient than most traditional backup solutions."
  • "Getting technical support all the necessary diagnostic information is still very painful."

What is our primary use case?

Most of our customers use it for backup. It performs very well.

Most of my customers are still doing the traditional disk storage backed by primarily tape storage on on-premise infrastructure environments. A few are doing disk only, and that will probably continue to grow, but most of our customers use tape. For their use cases, they find it suits their needs.

We currently manage dozens of Spectrum Protect instances.

How has it helped my organization?

For most of our customers, it is more efficient than most traditional backup solutions. It can also scale from a very small environment to a very large, multiple-tenant environment.

What is most valuable?

The incremental forever backup, which makes it more efficient than any other solution that does not use this scheme.

What needs improvement?

Continue the incremental improvements that they have been doing all along. There is not any one big thing right now that my customers can think to do. 

The Spectral Protect Plus addresses the VM inside of things and is a huge improvement. This is the main thing everyone has been seeing.

Buyer's Guide
IBM Spectrum Protect
May 2025
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What do I think about the stability of the solution?

It has always been very stable.

What do I think about the scalability of the solution?

It is scalable beyond anything my customers ever aspire to.

We expect the product to meet our growth needs.

How are customer service and support?

For the most part, once you get them the right information, technical support is very effective. Getting them all the necessary diagnostic information is still very painful.

How was the initial setup?

I do the initial setups of the solution. The initial setups are complex still. This is maybe the one weak point, getting it setup, but this is where I help.

Which other solutions did I evaluate?

Most of my customers are coming from old NetBackup type of environments. What I see a lot more now is Commvault, and these two being the other two main competitors.

What other advice do I have?

I would recommend Spectrum Protect.

Pay attention to the backup, because it does matter in terms of the efficiency and scalability of the solution. A lot of other approaches are not as effective.

Customers main criteria for choosing Spectrum Protect:

  • Efficiency
  • Scalability.
Disclosure: My company has a business relationship with this vendor other than being a customer: Business partner and reseller.
PeerSpot user
it_user865539 - PeerSpot reviewer
Technical Analyst at a energy/utilities company with 1,001-5,000 employees
Real User
I can do disaster recoveries with it
Pros and Cons
  • "It is pretty easy to use and maintain."
  • "When I have to do disaster recoveries, I can do it with this tool."
  • "I should be able to backup Linux. I would like SUSE for Linux on POWER. Right now, we have to use Storex, which is a pain to use."

What is our primary use case?

It is our enterprise backup system.

Our on-premise infrastructure is comprised of Windows VM, AIX, and SUSE Linux for SAP HANA. We currently do not have a cloud strategy.

How has it helped my organization?

The product has been there ever since I have been there; the enterprise system along with the hierarchical system. It is pretty easy to use and maintain. I do not run it all the time, but I can get in and do what needs to be done. When I have to do disaster recoveries, I can do it with this tool.

What is most valuable?

That it backs up everything, except Linux.

What needs improvement?

I should be able to backup Linux. I would like SUSE for Linux on POWER. Right now, we have to use Storex, which is a pain to use.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It seems to be fine. We don't have any problems.

What do I think about the scalability of the solution?

We are well under what the capability of it is. We are a mid-sized shop with hundreds of servers, not thousands. We could do more, it just depends on how much money we want to spend.

We will probably grow in data, but not in numbers of systems. I am sure it is going to go more towards VMs and SUSE Linux. The servers are getting smaller, holding more data. Also, I am hoping we get off of tapes. 

How is customer service and technical support?

Technical support seems pretty good. I have not had any problems with them. They seem to know what they are doing when I get a hold of them, because there are times that our admin is not there and I have to take care of things that I do not know about.

How was the initial setup?

I was not involved in the initial setup.

Which other solutions did I evaluate?

I have used HPE. 

I have also used NetBackup. NetBackup seemed a little more intuitive, but it did not do near as much. This will do a lot more.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
IBM Spectrum Protect
May 2025
Learn what your peers think about IBM Spectrum Protect. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
MD.Faisal Alam - PeerSpot reviewer
Manager, Technical Services, IBM Storage & Backup Solutions. at Thakral
MSP
Top 5
Excellent stability, useful features, with quality customer support
Pros and Cons
  • "I have found that the most valuable feature is useful documentation and troubleshooting."
  • "I want a better user interface, support, and integrations."

What is most valuable?

I have found that the most valuable feature is useful documentation and troubleshooting.

What needs improvement?

I want a better user interface, support, and integrations.

For how long have I used the solution?

I have been working with IBM Spectrum Protect for four or five years.

What do I think about the stability of the solution?

The stability of IBM Spectrum Protect is excellent.

What do I think about the scalability of the solution?

We definitely are experiencing scalability.

How are customer service and support?

I would rate technical support with high marks for their service.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup had some complexities.

What's my experience with pricing, setup cost, and licensing?

We have found that the pricing is high in our country.

What other advice do I have?

I would rate IBM Spectrum Protect an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1469109 - PeerSpot reviewer
IT Infrastructure Engineer at a financial services firm with 1,001-5,000 employees
Reseller
Good functionality and perfect for medium and big companies, but needs better pricing and support
Pros and Cons
  • "It is good in terms of functionality. My clients are very satisfied with this solution."
  • "Its price can be better. It is very expensive. Its interface is very old and not user friendly. They can improve its interface. Their support can also be better. My clients are not very satisfied with the support because they are not really quick."

What is our primary use case?

We implement this product for our clients and customers. We configure this solution for the requirement of the customers. 

We have hybrid deployments. It is deployed in the cloud and on-premises, and we are using the latest version.

What is most valuable?

It is good in terms of functionality. My clients are very satisfied with this solution.

What needs improvement?

Its price can be better. It is very expensive. 

Its interface is very old and not user friendly. They can improve its interface.

Their support can also be better. My clients are not very satisfied with the support because they are not really quick. 

For how long have I used the solution?

I have been using IBM Spectrum Protect for three years.

What do I think about the stability of the solution?

It has good stability.

What do I think about the scalability of the solution?

It has medium scalability. Most of our clients are medium-sized companies.

How are customer service and technical support?

My clients are not very satisfied with the support because they are not really quick. Sometimes, you get good support, and sometimes, you don't.

How was the initial setup?

It has medium complexity. We have a lot of experience in implementing this solution, and that's why it is easy for us, but the other partners of IBM say that it is not easy to set up.

The deployment duration depends on the clients and their setup. Generally, it takes one to two months.

What's my experience with pricing, setup cost, and licensing?

It is really expensive. Its price is not good for Latin America. Its price is good for the United States or Europe.

What other advice do I have?

I would recommend this solution to others. It is a perfect solution for medium and big companies, but it is not a good solution for a small company because of its scalability, support, and prices. It is perfect for bigger industries and banks and financial institutions.

I would rate IBM Spectrum Protect a seven out of ten. It is a good solution, but it is expensive.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Service Director at scsi co.,ltd
Real User
Incremental forever helps us reduce backup time and backup storage space
Pros and Cons
  • "Incremental forever: This feature helps us reduce backup time and backup storage space."
  • "There have been scalability issues. The core product does not support scale out. We needed to create a new system and manage resources separate from the existing one."
  • "The user interface (UI) for the admin is still not good. It is way too complicated to manage the product, as we still need to use command line. IBM launched the Operations Center (OC), but there are still functions lacking, especially since we cannot manage all our scheduled tasks by using the GUI."

What is our primary use case?

It is an enterprise product.  

How has it helped my organization?

We can gain benefit from any advance features (incremental forever, deduplication, compression, etc.).

What is most valuable?

  • Incremental forever: This feature helps us reduce backup time and backup storage space.
  • Deduplication and compression: This feature helps us move away from physical tape by using disk.
  • Replication: This feature help us to offsite backup data without tape. Data replication is incremental and will send only non-duplicate data.

What needs improvement?

The user interface (UI) for the admin is still not good. It is way too complicated to manage the product, as we still need to use command line. IBM launched the Operations Center (OC), but there are still functions lacking, especially since we cannot manage all our scheduled tasks by using the GUI. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

There have been stability issues. The product does not exactly have a high availability (HA) solution.

What do I think about the scalability of the solution?

There have been scalability issues. The core product does not support scale out. We needed to create a new system and manage resources separate from the existing one.

How are customer service and technical support?

I would rate the technical support as a seven out of 10.

Which solution did I use previously and why did I switch?

We did not use a previous solution.

How was the initial setup?

The initial setup is complex. The solution needs a designer who knows the product in-depth.

What's my experience with pricing, setup cost, and licensing?

The product is low cost. It is very cool when we design it to using licensing based on post capacity.

Which other solutions did I evaluate?

We compared it to NetBackup. In the end, for design and cost optimization, we chose IBM Spectrum Protect.

What other advice do I have?

The product may look difficult to manage, but if you need enterprise backup software which supports cross platform and you have good design and skills transfer, this product will help reduce costs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user866133 - PeerSpot reviewer
Senior Systems Engineer at a tech services company with 51-200 employees
Real User
We apply its new dedupe and compression technology to give more time for the backup window
Pros and Cons
  • "We apply the new dedupe and compression technology, using maintenance and time to give more time for the backup window and less time for the overhead related to the daily housekeeping."
  • "My customers are not always happy with the Level 1 support. Sometimes, it just takes too long for the response to come, which is probably something that needs to be addressed."
  • "Most customers still struggle with the reporting piece, especially generating reports. I think it needs some improvements in this area."

What is our primary use case?

Our customers have a more traditional infrastructure, less related to snapshot technology. We have a couple customers trending towards cloud, but they are not there yet.

How has it helped my organization?

Most of the customers that I work with today tend to use more disk-based solutions. Therefore, we apply the new dedupe and compression technology, using maintenance and time to give more time for the backup window and less time for the overhead related to the daily housekeeping.

What is most valuable?

  • Performance
  • Scalability
  • Backing up virtual environments

What needs improvement?

Most customers still struggle with the reporting piece, especially trending and generating reports. I think it needs some improvements in this area.

It is famous for its complexity, which is a big challenge for the customers to accept. Customers are still scared about some of the history related to Command One. These are some of the challenges that customer usually complain about.

What do I think about the stability of the solution?

Stability depends on how well it was implemented. In most cases, we depend on the movement reference models, so we rely on the recommendations coming from the IBM development team. That is our way to success.

What do I think about the scalability of the solution?

This depends on size and how big the environment is. If this size good, there are no issues to scale out.

How is customer service and technical support?

I have positive opinion about support, but my customers are not always happy with the Level 1 support. Sometimes, it just takes too long for the response to come, which is probably something that needs to be addressed.

How was the initial setup?

With the initial setup, if you follow the blueprint rules, there are no issues.

Which other solutions did I evaluate?

Our customers also look at Commvault and Veeam.

What other advice do I have?

I would recommend using Spectrum Protect.

Main criteria when selecting a vendor: loyalty.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
it_user865515 - PeerSpot reviewer
System Engineer at a insurance company with 1,001-5,000 employees
Real User
Scheduled backups ensure we meet the requirements for our business. RTO is a huge gap for us.
Pros and Cons
  • "The scheduled backups ensure we meet the requirements for our business, and we keep backups of certain environments."
  • "Scalability is poor. As you get to bigger environments, this is where our gaps have been introduced. As we have grown over the past couple of years, the gaps have become more apparent."
  • "RTO is a huge gap for us. If we had a disaster scenario and had to recover a bunch of stuff from tape, the RTO would be too long for us."

What is our primary use case?

Our primary use case is to have tape back ups of our open system environments.

It has performed decently. There are certain gaps with the technology where we have issues, such as with our PO and our TO. 

Our infrastructure is on-premise. It is comprised of a tape library (TS3500), tape cartridges, tape drives, and then Spectrum Protect. 

We have three Spectrum Protect servers.

How has it helped my organization?

The scheduled backups ensure we meet the requirements for our business, and we keep backups of certain environments.

What is most valuable?

We have scheduled backups whenever we want.

What do I think about the stability of the solution?

I am not the one that manages stability on a day-to-day basis on my team, but from what I have seen, it is pretty stable overall. We do encounter issues every once and awhile, just with any product. 

What do I think about the scalability of the solution?

Scalability is poor. As you get to bigger environments, this is where our gaps have been introduced. As we have grown over the past couple of years, the gaps have become more apparent. For example, RTO is a huge gap for us. If we had a disaster scenario and had to recover a bunch of stuff from tape, the RTO would be too long for us.

The more we grow, our gaps will become more apparent. For future needs, as we grow, Spectrum Protect will become a less viable solution for us.

How is customer service and technical support?

Technical support through IBM whenever we have issues is always pretty good.

How was the initial setup?

I was not involved in the initial setup.

What other advice do I have?

For similar sized companies, I would probably recommend they look at different solutions. For a smaller company, it is probably a viable solution.

Most important criteria when selecting a vendor: Check to see if it meets certain business requirements.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
System Engineer with 10,001+ employees
Real User
The best Backup/Restore and Disaster Recovery software.

What is most valuable?

  1. Disaster Recovery module
  2. Incremental backup
  3. Flahcopy manager
  4. VTL support
  5. IBM Spectrum Protect Operation Center
  6. Deduplication
  7. Node replication

How has it helped my organization?

Using LTO6 technology you can store up to 10TB of compressed data.

Very good performance with Virtual Tape Library technology

What needs improvement?

Reporting via Operation Center.

For how long have I used the solution?

5 years.

What was my experience with deployment of the solution?

No problems.

What do I think about the stability of the solution?

No problems.

What do I think about the scalability of the solution?

No problems.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

A little bit complex.

What about the implementation team?

Through a vendor team and the level was not very high.

Which other solutions did I evaluate?

No.

What other advice do I have?

Go ahead because this solution is very good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user677721 - PeerSpot reviewer
it_user677721Information Technology Technician at a tech vendor with 51-200 employees
Real User

Plus that it can protect almost any type of data.
MySQL, PostgreSQL, MongoDB...

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Download our free IBM Spectrum Protect Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
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Buyer's Guide
Download our free IBM Spectrum Protect Report and get advice and tips from experienced pros sharing their opinions.