Ivanti Autonomous Endpoint Management Reviews

I worked for a construction company and up until the last couple of months was the company mobile manager. We used MobileIron as security for the MobileIron networks in the company. I have retired now.

We get great customer service from the company. 

It would have been helpful to have had some language support. The company is in the construction industry in Sweden and we had a lot of different people working with us and not everyone is an English speaker. I also found the UI to be quite complicated to work with, so it takes quite a bit of time to train any new staff and to get them to understand how the solution works. The design could be upgraded because when younger people come on board and they've had a couple of years working with different tools, it feels like a return to the Ice Age for them. 

I used this solution for five years.

The solution is stable. 

The solution is quite scalable. 

We have very good technical support. When we had big issues, the support was fantastic, I have nothing to complain about. It was important for us to have that level of security from the company.  With this kind of software, you really need to have a close connection with the support organization.

The initial setup of MobileIron is not too complicated. 

In all the years I used this product, we never needed to implement the disaster recovery plan, so the solution works well. On the one hand, MobileIron provides great service support but on the other hand, there's no language support and the interface needs upgrading. 

Taking everything into consideration, I rate the solution seven out of 10. 

This product has many use cases including device management, Windows patching, deploying applications, copying files to multiple systems, and USB blocking.

This product helps us to create a streamlined process and it is working as expected.

The most valuable features are device management and support for upgrading applications. If I want to upgrade a version of an application, for example, Google Chrome, then I can create a task and push a Google Chrome update.

The reporting is an area that can be improved, which is why we are looking for a replacement. The reports have to show the compliance level of the patching, which Ivanti does not provide.

We need reports that are both good and presentable.

I have been working with Ivanti Patch for Windows for more than three years.

This is a stable product.

Ivanti scales according to the number of licenses. We have not had an issue scaling.

We have more than 800 users who are supported by our IT team of approximately 10 people.

Technical support is through the vendor and it is fine. We have not faced any issues with them.

The initial setup is complex. If I want to send a report then it is very complex. The reports are not easy to understand and not presentable. There are many manual steps that are required.

I was not with the company when Ivanti was deployed. It was done with help through the OEM.

When a patch is released then we need to update it. Otherwise, there is no maintenance required.

We are looking for a product to replace Ivanti and are evaluating different solutions with similar functionality. Right now, I am in the process of evaluating ManageEngine to compare both of the products.

My advice for anybody who is considering this product is that it is good enough for many situations but if you require a dashboard or reports to show your compliance level, then it is not there. In that case, you have to think about other options.

I would rate this solution a seven out of ten.

I like the product's Peer to Peer patching feature. 

The product's support and configuration need to improve. It needs to be more scalable. 

The tool is stable. 

The tool's setup is easy. 

The solution is expensive compared to other products. 

I would rate the product an eight out of ten. 

MobileIron UEM can be deployed on-premise or in the cloud.

I am using MobileIron UEM for a secure mobile device connected to a data center.

The most valuable features of MobileIron UEM are tunneling and enterprise integration.

MobileIron UEM could improve the monitoring of devices.

I have been using MobileIron UEM for approximately four years.

MobileIron UEM is stable. We have some issues sometimes with conductivity but that is the internet connection, such as WiFi.

The scalability of MobileIron UEM is good for on-premise and cloud deployments. MobileIron UEM has given the customer the ability to manage how many devices they have. If they have more than 10,000 devices, they need to upgrade the server. For example, they might need to upgrade the CPU or memory, et cetera.

We have approximately 5,000 to 10,000 users using this solution.

I have used the support from MobileIron UEM.

I rate the support from MobileIron UEM a three out of five.

I have not used another similar solution.

MobileIron UEM is easy to deploy and the initial setup is simple.

We did the implementation of MobileIron UEM in-house.

We have three people for the maintenance of the solution.

The price of MobileIron UEM is very good.

I rate the price for MobileIron UEM a five out of five.

I rate MobileIron UEM an eight out of ten.

Ivanti Patch's most valuable features are the patch module and the package distribution.

Ivanti Patch could be improved with better integration with other cloud solutions.

I've been using Ivanti Patch for over six years.

Ivanti Patch's stability is pretty good.

Ivanti Patch is pretty scalable.

The initial setup was straightforward.

Ivanti Patch is far better than other solutions, and I would give it a rating of eight out of ten.

Centrally manage every Mobilephone of the company.

We know who can access our internal Datas from a mobilephone. The Deployment of a new Device ist done in few Minutes.

The most valuable feature is that everything is in one place, which makes it easy to manage. It allows us to make sure that a mobile device is in place, and whether everything is okay with it, or not.

The interface is complicated and not very easy to use. We find it very difficult to understand.

A "single click" Deployment ist now possible. It took some time to implement everything. But the time safe now is huge.

We began using MobileIron UEM approximately three years ago.

This is a stable product.

It is certainly scalable. We have two or three people who use it regularly, but there are approximately 200 users who benefit from it.

We do not contact MDM directly for technical support. Rather, we have a partner in Switzerland to contact. What I can say about the partner is that contacting them is not as easy as it should be. It's very complicated and they take a lot of time to implement something or to give an answer.

Positive

Prior to this solution, we weren't using similar.

I was not present for the initial setup and deployment. 

Update: We now implemented all new. Impossible without external help.

They are up-to-date. But they have to much to do, so it's difficult to catch them.

There is no real ROI, but we like to have a consolidated solution.

My impression is that MobileIron is very expensive.

We are currently in the process of researching inTune as an alternative to MobileIron. Intune, is part of Microsoft 365. We are now deciding whether it's worth it to permanently change to MobileIron. Ultimately, we have to look at the cost and determine what product we should use.

Update: inTune is not an alternative at the moment

I would rate this solution a seven out of ten.

We use RiskSense for vulnerability management, and we have many integrations. 

The solution is deployed on cloud.

We use this solution daily. There are more than 200 people using this solution in my organization.

Most of the features are similar to what other tools have, but the UIs are quite user friendly. A beginner could use it.

They could add more widgets, similar to Rapid7 and InsightVM. I would also like to see more integrations, plugins, and user-friendly automation, similar to the multiple integration scripts that Rapid7 has.

I've been using this solution for about one year.

It's stable.

It's quite scalable.

They have an excellent support team. I would rate them 5 out of 5.

They're helpful and resolve tickets quickly.

I would rate this solution 9 out of 10.

We mainly use the solution for patching Windows servers. 

The solution is a good product and I have heard that the interface is more friendly than that of Windows.

The pricing is a bit steep, although, as we can understand the features concerning the interface, it may be commensurate with the product's value. 

The product is geared towards really large enterprises, such as those of our customers. We act as integrators, partners of Cisco, meaning we provide customer service. We are resellers, not end-users. We exclusively provide patches using the client's console. I tried to be a partner of Ivanti and, from this vantage point, the quotes are, perhaps, a bit high.

I believe Windows to be free, included in the server license. Regarding the price, I would consider the product to be very good. I see no issues with it and consider it to be excellent. Its features are very complete. 

I have been using Ivanti Patch for Windows for around two years. 

While the price is a bit high, it may be equitable with the features one gets with the product, such as that involving the interface. 

I rate Ivanti Patch for Windows as an eight out of ten. 

I have found the interface and ease of use valuable features. Additionally, it is very easy to patch VMs and other systems, such a Linux. We are able to do patches even without the internet manually.

There are times when there is an update that causes some issues. These issues should be sorted out before the release.

I have been using this solution for approximately one year.

The solution is stable.

The technical support has been good.

The initial setup is very easy.

The solution is affordable.

I have evaluated ManageEngine Patch.

I rate Ivanti Patch for Windows an eight out of ten.

We are a reseller of this technology and not end-users.

Our clients use it to for automatically patching their software.

This is an extremely robust product. It now has almost 20 years of history.

It is very easy to use, as well as extremely efficient and accurate. Most of our customers just set it and forget it. They install it, and it does all of the automatic patching, month after month.

Customers sometimes ask about non-existent features, and we pass these requests on to Ivanti.

I have worked with Ivanti since 2004.

I have never had negative feedback from a customer about something that didn't work.

When there has been feedback, it is about the patches themselves. This is a patching product that grabs available patches for a given application. For example, if an application from Adobe has a problem in the patch then it might manifest itself. However, that is the result of the patch and not the patching solution that was at fault.

Scalability has not been an issue. We have clients with as few as five systems and clients with as many as 30,000.

Occasionally, we have to use technical support. We don't normally have problems but sometimes customers will ask about non-existing features and want to know if there is a workaround available. This is typically when we reach out to them. In our experience, they have been pretty good.

We have had experience with our clients using similar products like BigFix and the SolarWinds Patch Manager. We assisted them in switching to Ivanti because their previous solution was too cumbersome or too complicated.

There have been other solutions from vendors such as Kaspersky and IBM, as well. We stay focused on Ivanti because we are confident in the product.

The initial setup is very straightforward and it takes just minutes to deploy.

There are two versions of this product available. One of them is complete and standalone, which comes with its own patching engine and does the scanning from a selected workstation. The other version taps into Microsoft SCCM, so you have to have the SCCM process running, and then it will just augment it with third-party applications.

The one that works with SCCM takes perhaps 15 to 20 minutes to deploy, whereas the standalone product takes about ten minutes longer.

Most of our customers take this product "as is" and install it themselves. Our after-sales support is minimal because they usually know how to use it.

The price depends on which version is being licensed. For the one that works with SCCM, it is relatively inexpensive at $8 USD per node, yearly. The standalone product has two versions; the one that patches servers is about $45 USD annually and the version that patches workstations is about half that price at $22 USD.

There are no costs in addition to the standard licensing fees. It is a term-based license that includes support for one, two, or three years at a time.

This is a product that we have been selling for 16 years and I recommend it with no hesitation.

I would rate this solution a ten out of ten.