We use Mendix for client projects in the retail, e-commerce, and banking industry.
Useful for quick application building across multiple industries
Pros and Cons
- "I find the fast development speed and low cost to be very valuable features of Mendix. It's a smart solution for busy developers when we need to apply new changes or fixes quickly. Mendix helps to save time and meet project deadlines faster."
- "One thing I would like to improve is the support system offered by Mendix. It can sometimes take a while to get the help I need when I'm using Mendix."
What is our primary use case?
How has it helped my organization?
My team has ten developers, and for one solution, we require three to five developers.
Mendix is useful for various industries, such as retail, e-commerce, and banking. For example, we're currently using the solution for a payment app for retail. It can also be used to create a mobile banking app.
Mendix is a low-code platform, which means that it allows us to build applications quickly and with less coding. It also has various pre-built components and integrations, which can speed up the development process.
Furthermore, one of my team members has Mendix certification and uses it for marketing and sales purposes. The team is learning about how Mendix can be used for queries, which are currently at an intermediate level. Additionally, I have completed 55 queries in Mendix.
What is most valuable?
I find the fast development speed and low cost to be very valuable features of Mendix. It's a smart solution for busy developers when we need to apply new changes or fixes quickly. Mendix helps to save time and meet project deadlines faster.
What needs improvement?
One thing I would like to improve is the support system offered by Mendix. It can sometimes take a while to get the help I need when I'm using Mendix.
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For how long have I used the solution?
I've been working with Mendix for a bit more than one year. We're using Mendix Eco System version.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
I am satisfied with Mendix customer service and support. Although, sometimes, it takes a long time to respond.
How would you rate customer service and support?
Positive
How was the initial setup?
We had Mendix support, with a cycle of five deployments per night. Setting up the infrastructure took us about a week the first time, but it became easier and quicker afterwards. When we deploy for the second time, it only takes a fraction of the time compared to the initial deployment.
What about the implementation team?
We did not need any consistent support in deployment.
What other advice do I have?
I would definitely recommend it to others who are looking to start using it. Mendix is a great platform to use. The calls in Mendix are currently of high quality, and there are even some free apps available. I have used it in my previous projects, and it has been a reliable tool for development.
Overall, I would rate it a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Software Test Analyst at Squerist
Easy to set up and good for testing and micro services
Pros and Cons
- "The initial setup is easy."
- "Mendix needs to think about itself offering machine learning and artificial intelligence."
What is our primary use case?
We use the solution for small applications - not for an extensive system. We use it more as if we had a quick prototype needed or some small application for one department. If one department needs some application or customization of an application, then we use Mendix, so it's more for small things than big things.
What is most valuable?
The one feature that I like best yet, which also makes it complicated, is the microservices. They are really what sets Mendix apart from other platforms.
Since my company also works with Menditect, which makes a test automation tool for Mendix, we are quite involved. My coworkers also leverage Mendix. We really like that it's usable for test automation since not all platforms can due to no unique IDs and things like that. With Mendix, we can use the platform very easily for test automation.
The initial setup is easy.
What needs improvement?
Mendix needs to think about itself offering machine learning and artificial intelligence. That's going to be the future.
I really like that they're already working on new features. Nevertheless, to really be on top of things, they will need to do more in artificial intelligence and machine learning.
For how long have I used the solution?
I’ve used Mendix for a short period of time - maybe half a year. OutSystems I’ve used a little bit longer.
What do I think about the stability of the solution?
It’s definitely stable for small applications. With bigger applications, you really need to look into servers and make sure that you also have that setup right. Mendix can also help you with that, so they have a community that can help you set up the right things.
What do I think about the scalability of the solution?
The solution can scale.
Of course, you need to do things for that yourself. It's not that Mendix has it in its platform. It gives you options to help you with your scalability. However, you need to do quite a lot for yourself as well.
I'm working for a test company and we work with quite a few clients. We have seven clients that use Mendix.
How are customer service and support?
For us, technical support was very good. Sometimes I hear that people have other experiences. however, for us, our experience was excellent. When we called or when we had a question, they helped.
The community is very good as well. If you go to their website, you will see that they have a community that can help answer questions. If you ask a question there, people will answer and help you. The support in that is great.
Which solution did I use previously and why did I switch?
At the moment, I am using OutSytems.
How was the initial setup?
For small applications, it definitely is easy to set up. From my coworkers, I understand if you want bigger applications, it's harder to adapt. However, that's what we see with all the local platforms.
I also worked on another platform where deployment could easily take hours. Yet, with Mendix, it was minutes. That was really good. It’s so fast.
What about the implementation team?
We did the deployment ourselves. We handled the development, testing, acceptance, and the full lifecycle in-house, and we did the deployment ourselves. That was agreeable to everyone.
What's my experience with pricing, setup cost, and licensing?
I wouldn't know about the exact pricing as we are so-called “hired help” and we have no influence on licenses. We also do not have a license of our own. We use our client’s license if they use Mendix. Therefore, I can’t speak to the costs involved in having it.
What other advice do I have?
I am just the software tester. So, I test the quality of applications built in Mendix. So, I do not sell. I am just a very enthusiastic user.
I’m not sure which version I am using and if it is the latest or not.
I would recommend potential new users start with an assessment on what they really need the application to do and then see if Mendix can really help and if it's applicable for their application. Mendix can be used for many things. However, there are a few best uses and also some that are not so compatible with Mendix. A new company must first make sure before they start to understand if Mendix fits the needs.
I’d rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Chief Technology Officer at a financial services firm with 1-10 employees
Valuable business process management tool with low-code requirements
Pros and Cons
- "The features that I have found most valuable with Mendix are its business process management and its minimal low code, both from an interface perspective and from a process perspective."
- "Mendix is slightly less scalable than I'd like."
What is our primary use case?
We have a loan origination platform. What we're looking to do is have a dynamic process whereby, based on a variety of inputs, we can tailor the journey. At the moment, we're debating how that kind of journey works and if we put some kind of workflow in place, then firstly, this becomes a living documentation and, secondly, it's quite easy to be flexible as to how to adapt each journey rather than correcting one great big process. We wanted to break it up into smaller journeys. If each stage is isolated it becomes easier for each change that you want to make. That was the logic.
What is most valuable?
The features that I have found most valuable with Mendix are its business process management and its minimal low code, both from an interface perspective and from a process perspective. With Camunda, we were looking at it from our business process standpoint. Appian and Mendix were one size fits all.
What needs improvement?
In terms of what could be improved, of course I'd like it to be highly secure and highly scalable. Security is paramount to us. Scalability-wise, we don't necessarily have a huge volume.
From a scalability perspective, at this particular stage, it's not necessarily a top priority.
For how long have I used the solution?
We started this journey with Mendix just a couple of months ago.
What do I think about the stability of the solution?
It is a flexible and stable solution.
What do I think about the scalability of the solution?
Mendix is slightly less scalable than I'd like.
We have 30 internal users. The issue for us is, from a low-code interface perspective, how do we deal with external users?
How was the initial setup?
The installation is fairly simple.
What other advice do I have?
On a scale of one to ten, I would give Mendix about an eight. I'd probably put Appian about the same and Camunda I would say is maybe a six.
I would recommend Mendix, but obviously, for the right use case. That's the point.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Consultant at Palmira
Has good integration and UI customization
Pros and Cons
- "The most valuable features are the integration and UI customization."
- "There needs to be an increase in the number of the UI components."
What is our primary use case?
We do not use the solution, but manage Mendix's process. We are partnered with Mendix and implement it within the organization, something practiced with prevalence in the UAE. Those making use of the solution are happy with it.
The Ministry of Digital Economy in Jordan, which is responsible for managing the service portfolio of the Jordanian government, is wholly based on our Mendix application.
How has it helped my organization?
I can tell you how Mendix has improved my organization by discussing the projects with which I am already working. The old service portfolio is based on a Mendix workflow and system.
What is most valuable?
The most valuable features are the integration and UI customization.
What needs improvement?
While it is difficult for me to address which areas of the solution are in need of improvement, as I manage Mendix projects, but do not utilize them, I would point out the transformation of the BPM and the process with other applications. This is because the applications are conceptually what we need, as they concern the RPA Automation Anywhere and UiPath.
Mendix has the potential to redesign its process engine for compatibility with a BPMN tool without any further action being required, enabling seamless integration between the business processes design applications.
As mentioned, there needs to be an increase in the number of the UI components so that other platforms will not be used in place of the UI interface of Mendix, such as Angular.
Improvements should be made to the functionality to increase the number of UI components in the actual software. As such, we occasionally go outside the system to develop certain pages in React, Angular or Vue JS, which we then import to Mendix. This we do because of the limitation in the UI design, but it is not on par with what's happening, for example, with OutSystems or other tools.
What do I think about the stability of the solution?
The solution is stable. The most important entities utilize it, such as the Dubai Municipality in the United Arab Emirates and the Ministry of Digital Economy in Jordan. This has more than 5,000 services deployed in the system, around 2,000 of which utilize Mendix and OutSystems. We have had no complaints about stability, only of ordinary issues involving use of the system that entail errors or call for troubleshooting.
What do I think about the scalability of the solution?
The Dubai Municipality makes use of Mendix, as well as five out of 40 ministries. They have transferred their core applications to Mendix in their entirety. The remainder are in a transitional phase and this should be completed throughout the entire government of Jordan within five to six years.
How are customer service and technical support?
The maintenance contract between the entity and Mendix provides for multiple levels of support, similar to the circumstances existing with ARIS. As mentioned, I rate Mendix as an eight out of ten, because there occasionally occur delays in its adherence to the SLA. However, the solution's tech support tries to be helpful and responsive and to do so in a comparable manner.
How was the initial setup?
Installing the solution took from five to 10 days to ensure proper integration with, say, the active directory and other tools for data migration.
We handled the deployment.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are similar to those for all other IT technology, but they vary by region. As such, the United States, the UAE, Saudi Arabia and Jordan all have disparate licensing costs, even when it comes to the partners involved. We, for example, are entitled to a 50 to 60 percent discount on licensing costs, whereas Jordan may be entitled to one of 90 percent. This makes it challenging to properly appraise the cost. ARIS is similar. The average price varies according to region, Jordan being entitled to a 50 percent discount over that of the UAE.
Which other solutions did I evaluate?
Mendix's support is far superior to that of OutSystems and more competitively priced.
What other advice do I have?
While I can't say exactly which version of Mendix we are using, I can state that it is the latest one.
The business analyst has a more important role than that of the developer in a Mendix project. He needs a proper understanding of how to design the Mendix process so it may be automatable and executable. The business analyst must be able to use a Mendix platform.
As Mendix needs to improve its product and support, I rate it as an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Gerente at 1-800SAP
Support unavailable, difficult to develop, but stable with potential
Pros and Cons
- "The solution is stable."
- "You need experienced programmers and developers to understand this solution."
What is our primary use case?
Currently, we are testing this solution for application development.
What needs improvement?
You need experienced programmers and developers to understand this solution. We had a very experienced developer use the solution and they had difficulties, the training for developers could be better.
For how long have I used the solution?
We have used the solution in the past 12 months.
What do I think about the stability of the solution?
The solution is stable.
How are customer service and technical support?
We have tried to contact commercial support by phone and email but they never responded to any of our attempts. Their support is currently not good.
What other advice do I have?
The solution was good in our tests but we could not get a hold of the company for further inquiries. This is the reason I gave such a low score below.
I rate Mendix a five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Industry Expert and Advisor at a financial services firm
Time required to build applications has been reduced by up to forty percent
Pros and Cons
- "I think that the workflow and automation features are quite good."
- "Overall, integration with the enterprise ecosystem needs improvement."
What is our primary use case?
The primary use case is for agile development using low-code and no-code tools.
How has it helped my organization?
This solution has allowed us to reduce the time required for building applications.
What is most valuable?
The workflow and automation features are quite good and valuable.
What needs improvement?
Overall, integration with the enterprise ecosystem needs improvement.
I would like to see the inclusion of APIs that can help with the interoperability.
For how long have I used the solution?
Two years.
What do I think about the stability of the solution?
Stability is ok. It is a bit stable, but we are seeing an increase in workload complexity, so they'll have to figure out a scaler.
What do I think about the scalability of the solution?
I think that right now, the scale-out is quite ok. It is scalable.
We have more than twenty users including developers, system handlers, business analysts, testers, and DevOps. The DevOps team is really what really takes it ahead.
In terms of usage, there is a lot of interest in low-code and no-code tools. There are even other tools like OutSystems and others. There are also automation tools, such as RPA (Robotic Process Automation) tools. It is still an evolving market.
How are customer service and technical support?
Technical support is quite okay, although as they expand they will probably have to increase their global support.
Which solution did I use previously and why did I switch?
Before Mendix, we were looking at some open source solutions.
How was the initial setup?
The initial setup was not too complex, but it took some time. I would say that it was mid-difficulty.
Our deployment took about four to six weeks, and then we used it for some of our application development builds. We took some of the agile projects and aligned them to that.
What about the implementation team?
We used a system integrator for the implementation.
What was our ROI?
In terms of ROI, we have seen an approximate 30%-40% reduction in time that we require for building applications.
What's my experience with pricing, setup cost, and licensing?
Initially, we started with a year for approximately $25,000, and if we need to expand the number of seats then we will increase it. There are no additional costs for us at the moment, but I think that if you need any professional services then they charge for them.
Which other solutions did I evaluate?
We evaluated OutSystems, Pega Platform, Google App Builder, and a few others.
What other advice do I have?
This solution has good coverage, but I think that their roadmap still needs more features and functions. It also needs better integration with the current stack.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at AgileWorks Information Systems
It is a fast and agile solution.
Pros and Cons
- "It is a brilliant solution."
- "While the documentation is good, the development box could be better."
What is our primary use case?
I have been using this solution for customer authentication, as well as scientific applications. It has performed brilliantly so far.
How has it helped my organization?
It has quick response times.
What is most valuable?
It is a fast and agile solution.
What needs improvement?
I would like it to help us be more productive.
Also, while the documentation is good, the development box could be better.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It is exceptional.
What do I think about the scalability of the solution?
It is very good.
Which solution did I use previously and why did I switch?
Mendix was the only solution that had a paradigm to allow us to do what we wanted to do with development.
How was the initial setup?
It was straightforward.
What was our ROI?
I think the ROI is the:
- Skill
- Execution
- Vision
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO / Owner at Aelion - Netherlands
It is possible to create the same applications that more traditional platforms offer in a fraction of the time.
What is our primary use case?
Developing applications that focus on the business instead of just focusing on the technology. And by doing to achieving a short time to market and quick ROI.
How has it helped my organization?
It gave the organizations I worked for the ability to create far more complex applications with a smaller team and in a shorter time frame. When we brought in external auditors they even confirmed the fact that what we build would take at least 50% more resources to develop in for example Java or .Net. Also, the fact that we don't have to take care of the basics during development, means we can focus on the actual business process and how to make the product work for the business.
What is most valuable?
- The speed and agility with which you can develop solutions with the Mendix platform
- It is possible to create the same applications that more traditional platforms offer in a fraction of the time
- You don't need to worry about the basics surrounding security, CRUD actions, integration, UX and many other things you need to create the same basics for when developing with traditional platforms
What needs improvement?
The document templates definitely need some love, they have been around for a while but no actual improvement have been done since they were released. At least not in terms of additional options like the web counterparts of the elements you have available have. Also, Mendix is even easy for non-developers to start developing apps with, however when the applications grows and gets more complex these type of users are not fully guided in making it as secure and performance as it should.
It would be great if the modeler could also start pointing in the right direction when it comes to that. Although Mendix did introduce the Mendix Application Quality Monitor which could help with this issue.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
In the past, I encountered scalability issues that caused stability issues. Mendix can scale to multiple application servers but at the time it could not scale to more database servers, the only solution was, to add more resources to the single available database server.
I do believe that Mendix is trying to solve this with HP Helion and Cloud Foundry solutions which are horizontal and vertical scalable. I however haven't had any experience with these platforms in combination with Mendix yet.
What do I think about the scalability of the solution?
In the past, I encountered scalability issues that caused stability issues. Mendix can scale to multiple application servers but at the time it could not scale to more database servers, the only solution was, to add more resources to the single available database server.
I do believe that Mendix is trying to solve this with HP Helion and Cloud Foundry solutions which are horizontal and vertical scalable. I however haven't had any experience with these platforms in combination with Mendix yet.
How are customer service and technical support?
The level of direct customer service and technical support is great when you are a paying customer or a Mendix partner, if you are not the support is limited to the forum which is mostly run by community members, however even Mendix personnel will answer your questions.
So I would say it is alright. They have improved it a lot the last couple of years, and they continue to improve as their user base grows.
Which solution did I use previously and why did I switch?
I've developed applications with numerous products combined or stand alone: PHP, ColdFusion, Java, JavaScript (jQuery, Prototype, Vanilla), CSS2/3 and HTML4/5.
However not a specific platform like Mendix, the major difference is as I mentioned before the fact that you can fully focus on business process development instead of all the basic stuff like login, CRUD, etc. That's why my primary platform to develop with is currently Mendix.
How was the initial setup?
The initial setup is really easy all you need to do is create a Mendix account, create a project, fill in some basics for the project like the name, choose a base theme and then you are good to go. You will automatically get a sandbox environment connected to it, which is basically a free node in the cloud environment from Mendix to test and share your application with others. Using the Mendix Sprint environment you can also easily share the Mendix model with others to either develop or just review the application.
What about the implementation team?
I've worked at employers that where both the vendor partner team and client which used a vendor partner, currently I'm working on a project in which I'm the third party expert hired to implement the solution. My advice would be to always hire a Mendix partner or freelancer with a couple of years experience before you take over development. Starting the project is easy but it still takes some experience to really set a solid foundry if you look at the architecture of your application. This is something that Mendix Customer Satisfaction Managers can guide any new client with.
What was our ROI?
The fact that your development resources can be greatly reduced compared to those platforms will give you a better ROI.
What's my experience with pricing, setup cost, and licensing?
I have personally not been directly involved with pricing/licensing for any of the projects I worked on. However, judging based on experience, I can say that Mendix is not more expensive than any serious competitor solution.
What other advice do I have?
Contact a Mendix partner or Mendix for an initial POC this can usually be done within a couple of days to see the power of the rapid development with the Mendix platform. If you are still not convinced or are a developer yourself check out the developer.mendix.com community and training options that are freely available to anyone that registers for free.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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