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Mendix vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Mendix reduces development time and costs, achieving faster project completion and significant returns despite high license fees concerns.
Sentiment score
6.4
Larger enterprises see ROI from ServiceNow via enhanced performance and AI features, but smaller companies may struggle with costs.
It's not that they're really firing that personnel, but they can often focus on the core that really matters instead of repetitive processes in Excel forms and all of the overhead and human error that comes with that.
CTO at Blue Green Solutions
Since Mendix is a low-code platform, the ROI is significant; we save a lot of money and require fewer people to do an application, reduced to two, which drastically decreases development time because this is not traditional programming; just drag and drop, and we can complete projects that would take years within months.
SOFTWARE ENGINEER at Siemens Industry
I have seen a return on investment with Mendix, as in default software development, a team with 10 developers or more is needed, while here we can do it with one or two developers, so it is truly a money saver for the company.
Software Engineer at a tech services company with 11-50 employees
 

Customer Service

Sentiment score
7.0
Mendix delivers responsive customer support, strong community engagement, and valuable resources, ensuring high user satisfaction despite occasional delays.
Sentiment score
7.2
ServiceNow Now Platform's support is praised for responsiveness and expertise, particularly at higher levels, with ratings between seven to ten.
I haven't often needed to seek direct support from Mendix teams as their online resources and knowledge database are comprehensive.
Mendix Developer at Plieger
Mendix provides proper support, troubleshooting options, and a helping community.
Senior Software Engineer at a retailer with 5,001-10,000 employees
If it's about having an issue that I can't solve despite being a Mendix expert and having tried every single bit and piece, support can feel like a stone wall.
CTO at Blue Green Solutions
They generally know what they are talking about.
Associate director at Accenture
They are tremendous in helping their customers such as us with their expertise of the platform and knowledge.
Senior Analyst at DXC Technology
 

Scalability Issues

Sentiment score
7.0
Mendix is generally scalable with adjustments, though multi-country and database challenges exist; enterprise licensing enhances performance.
Sentiment score
7.8
ServiceNow Now Platform excels in scalability, customization, and integration, efficiently supporting large-scale, cloud-based business environments.
Mendix supports scaling well with its comprehensive online documentation and learning paths.
Mendix Developer at Plieger
Mendix provides options for handling scalability and maintainability through features like validation, workflow and nanoflow minimization, and user components, enabling projects to be easily managed and scaled.
Senior Software Engineer at a retailer with 5,001-10,000 employees
Also solutions processing data at scale, talking about one million packages a day.
CTO at Blue Green Solutions
Users can build and modify the platform according to their needs.
Associate Director at KPMG India
You can have thousands of users using the platform very efficiently.
Senior Analyst at DXC Technology
It is easily scalable and very powerful in this direction.
Product Owner at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
7.4
Mendix offers strong stability, effective bug resolution, reliable cloud support, and garners high user stability ratings, despite complexity challenges.
Sentiment score
8.1
ServiceNow Now Platform is reliable with high availability, seamless critical app handling, and improved cloud performance, despite occasional upgrade issues.
Mendix has been stable in my experience, with reliable performance for enterprise applications and minimal downtime or critical issues.
Software Development Intern at a educational organization with 1,001-5,000 employees
I recently encountered an issue with deploying applications on the Mendix sandbox, which took a week to resolve.
Mendix developer at a tech vendor with 10,001+ employees
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
Product Owner at a computer software company with 51-200 employees
Overall, it achieves a 99.99% SLA on availability.
Senior Analyst at DXC Technology
ServiceNow Now Platform has improved it since then.
Assistant Manager at Wipro Limited
 

Room For Improvement

Mendix needs better document templates, UX design, integration with legacy systems, reporting, databases, and AI-driven insights for scalability.
ServiceNow users face challenges with its complex licensing, unintuitive interface, integration, AI features, customization, and low-code support.
Access to the database is limited in Mendix's public cloud, preventing direct database interaction or inspection.
Mendix developer at a tech vendor with 10,001+ employees
I choose a seven mainly due to the issues we've faced with slowdowns and bugs during development, while runtime has been very stable.
CTO at Blue Green Solutions
Native development is not very strong, and some developer tools are missing, such as shortcuts to edit multiple variables.
Software Development Intern at a educational organization with 1,001-5,000 employees
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
Senior IT consultant at a tech services company with 11-50 employees
It lacks support for rollbacks in case of complex customer processes.
Associate Director at KPMG India
There are many areas where ServiceNow leverages AI or machine learning to enhance the features.
Senior Analyst at DXC Technology
 

Setup Cost

Mendix provides fast app development for enterprises, but high licensing costs may deter small-to-medium businesses.
ServiceNow's high licensing costs are offset by valuable functionalities, offering a good return on investment for organizations.
The app license costs between $13,000 to $14,000, which is prohibitive for startups.
Mendix developer at a tech vendor with 10,001+ employees
My experience with pricing, setup cost, and licensing is reasonable;
CTO at Blue Green Solutions
From the pricing shown on the Mendix webpage, we have a basic package where you pay 60 Euros a month for five users and 10 Euros per additional user.
Senior Mendix Consultant at a photography company with 11-50 employees
ServiceNow Now Platform is an expensive product.
Senior IT consultant at a tech services company with 11-50 employees
ServiceNow Now Platform falls within the more expensive tier of a product.
Product Owner at a computer software company with 51-200 employees
 

Valuable Features

Mendix enhances productivity with rapid development, seamless integration, low-code ease, robust security, and scalable cloud capabilities for complex tasks.
ServiceNow Now Platform offers incident management, automation, integration, low-code development, AI enhancements, and custom solutions for IT service management.
Mendix's integration capabilities are impressive, allowing for rapid and on-the-fly integration of almost anything imaginable.
Mendix developer at a tech vendor with 10,001+ employees
The best features that Mendix offers are proper guardrails that prevent starting from scratch, ensuring a certain level of security, user experience, and standardization for implementing workflows, API integrations, and how you set up your domain model.
CTO at Blue Green Solutions
For security, I value the built-in authentication, role-based access control, and data protection features, which make enterprise apps safer without needing heavy custom setup.
Software Development Intern at a educational organization with 1,001-5,000 employees
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
Senior IT consultant at a tech services company with 11-50 employees
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
Associate Director at KPMG India
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
Product Owner at a computer software company with 51-200 employees
 

Categories and Ranking

Mendix
Ranking in Rapid Application Development Software
5th
Ranking in Low-Code Development Platforms
3rd
Ranking in Business Orchestration and Automation Technologies
12th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
62
Ranking in other categories
Mobile Development Platforms (2nd), Agentic Automation (5th), AI Software Development (12th)
ServiceNow Now Platform
Ranking in Rapid Application Development Software
14th
Ranking in Low-Code Development Platforms
9th
Ranking in Business Orchestration and Automation Technologies
17th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
50
Ranking in other categories
No-Code Development Platforms (3rd)
 

Mindshare comparison

As of March 2026, in the Rapid Application Development Software category, the mindshare of Mendix is 3.7%, down from 6.8% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.1%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
Mendix3.7%
ServiceNow Now Platform2.1%
Other94.2%
Rapid Application Development Software
 

Featured Reviews

Mitchel Mol BGS - PeerSpot reviewer
CTO at Blue Green Solutions
Has improved development quality and speed but has introduced persistent IDE slowdowns
In recent years, the IDE has been more buggy and slower, and although there have been more features added, I would like to see more stability, as some areas that used to work for a fairly long time are now slower in my development, which feels like a step back. I choose a seven mainly due to the issues we've faced with slowdowns and bugs during development, while runtime has been very stable, and the overall output on Mendix platform is still good; there is definitely some room for improvement, and I would probably have given it an eight or even a nine if those issues weren't hurting my developer output for the past few years. Overall, Mendix platform is stable, but the IDE could be better.
Vishal Savajiani - PeerSpot reviewer
Senior Analyst at DXC Technology
Low-code workflows have transformed how we automate processes and build enterprise apps
First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Financial Services Firm
11%
Computer Software Company
9%
Retailer
6%
Financial Services Firm
13%
Government
10%
Manufacturing Company
7%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise7
Large Enterprise25
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise3
Large Enterprise35
 

Questions from the Community

What is your experience regarding pricing and costs for Mendix?
I do not have much experience with the pricing, setup cost, and licensing because the sales or business team usually handles that, and as a developer, I don't have a clear idea.
What needs improvement with Mendix?
I think Mendix can be improved by supporting automated tests more easily. For example, Mendix can add some IDs for each component to build the automation tests more easily.
What is your primary use case for Mendix?
I use Mendix to build a system about the consultation of APIs. We are using Mendix to build a system to check SAP, which is another system, and we use APIs to bring information from SAP to this pro...
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What needs improvement with ServiceNow Now Platform?
I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...
 

Overview

 

Sample Customers

Genzyme, TNT, Yahoo, Capgemini, Roche, D&B, Aegon, kpn, AZL, Sky, Arch, Penn State Univeristy, BancABC
experian, beachbody, health partners
Find out what your peers are saying about Mendix vs. ServiceNow Now Platform and other solutions. Updated: March 2026.
884,873 professionals have used our research since 2012.