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Mendix vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Mendix provides a free version, reducing development time and costs, leading to significant growth and ROI for users.
Sentiment score
6.4
Large enterprises benefit from ServiceNow's platform ROI, while smaller companies may struggle to justify the cost without full use.
It's not that they're really firing that personnel, but they can often focus on the core that really matters instead of repetitive processes in Excel forms and all of the overhead and human error that comes with that.
 

Customer Service

Sentiment score
6.7
Mendix is praised for responsive support, active community, knowledge resources, though some note slow responses and improved resolution times.
Sentiment score
7.2
ServiceNow Now Platform offers effective, knowledgeable support, praised for expertise, though sometimes varies with regional availability and support level.
If it's about having an issue that I can't solve despite being a Mendix expert and having tried every single bit and piece, support can feel like a stone wall.
I haven't often needed to seek direct support from Mendix teams as their online resources and knowledge database are comprehensive.
Mendix provides proper support, troubleshooting options, and a helping community.
They have enough knowledge to say the right things.
 

Scalability Issues

Sentiment score
6.9
Mendix scales well for enterprises, though users face challenges with large databases and public cloud constraints.
Sentiment score
7.8
ServiceNow Now Platform is scalable, customizable, and adaptable, supporting thousands of users with effective integration and minimal performance issues.
Mendix supports scaling well with its comprehensive online documentation and learning paths.
Also solutions processing data at scale, talking about one million packages a day.
Mendix provides options for handling scalability and maintainability through features like validation, workflow and nanoflow minimization, and user components, enabling projects to be easily managed and scaled.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
 

Stability Issues

Sentiment score
7.2
Mendix is stable and reliable, with quick bug fixes, adaptable support, and high ratings for performance and stability.
Sentiment score
8.2
ServiceNow Now Platform is praised for stability, impressive uptime, AI automation performance, and reliable cloud support with integration assistance.
I recently encountered an issue with deploying applications on the Mendix sandbox, which took a week to resolve.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
 

Room For Improvement

Users seek better templates, UX/UI, integration, reporting, scalability, AI, and support, criticizing complexity and documentation.
ServiceNow's platform needs enhancements in licensing, UI, mobile capabilities, integration, automation, customization, and pricing to improve user experience.
I choose a seven mainly due to the issues we've faced with slowdowns and bugs during development, while runtime has been very stable.
Access to the database is limited in Mendix's public cloud, preventing direct database interaction or inspection.
Native development is not very strong, and some developer tools are missing, such as shortcuts to edit multiple variables.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
 

Setup Cost

Mendix is pricier but reduces development time; ideal for large enterprises, region-specific pricing can be negotiated.
ServiceNow's pricing is high but justified by functionality, with costs varying by user count, modules, and features used.
The app license costs between $13,000 to $14,000, which is prohibitive for startups.
My experience with pricing, setup cost, and licensing is reasonable;
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
 

Valuable Features

Mendix offers rapid app development with low-code capabilities, visual interface, system integrations, Agile support, and robust scalability.
ServiceNow Now Platform excels in reliability, automation, and integration, offering robust incident management and user-friendly, scalable solutions.
The best features that Mendix offers are proper guardrails that prevent starting from scratch, ensuring a certain level of security, user experience, and standardization for implementing workflows, API integrations, and how you set up your domain model.
Mendix's integration capabilities are impressive, allowing for rapid and on-the-fly integration of almost anything imaginable.
Mendix provides the ability to create solutions that fill gaps that I would otherwise be unable to address with standard software.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
 

Categories and Ranking

Mendix
Ranking in Rapid Application Development Software
8th
Ranking in Low-Code Development Platforms
4th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
55
Ranking in other categories
Mobile Development Platforms (3rd)
ServiceNow Now Platform
Ranking in Rapid Application Development Software
14th
Ranking in Low-Code Development Platforms
9th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
48
Ranking in other categories
No-Code Development Platforms (4th)
 

Mindshare comparison

As of October 2025, in the Rapid Application Development Software category, the mindshare of Mendix is 5.3%, down from 8.2% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
Mendix5.3%
ServiceNow Now Platform1.9%
Other92.8%
Rapid Application Development Software
 

Featured Reviews

Mitchel Mol BGS - PeerSpot reviewer
Has improved development quality and speed but has introduced persistent IDE slowdowns
In recent years, the IDE has been more buggy and slower, and although there have been more features added, I would like to see more stability, as some areas that used to work for a fairly long time are now slower in my development, which feels like a step back. I choose a seven mainly due to the issues we've faced with slowdowns and bugs during development, while runtime has been very stable, and the overall output on Mendix platform is still good; there is definitely some room for improvement, and I would probably have given it an eight or even a nine if those issues weren't hurting my developer output for the past few years. Overall, Mendix platform is stable, but the IDE could be better.
SiddharthZunjarrao - PeerSpot reviewer
Enables us to have significant improvements in operational efficiency
ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
13%
Financial Services Firm
10%
University
7%
Financial Services Firm
15%
Government
10%
Computer Software Company
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise6
Large Enterprise23
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise3
Large Enterprise34
 

Questions from the Community

What do you like most about Mendix?
We also use Mendix Enterprise Integration for complex business logic. It's a low-code platform, so we run Mendix in the Mendix Cloud.
What is your experience regarding pricing and costs for Mendix?
I have some idea about the licensing part, and it depends on the person and the number of applications.
What needs improvement with Mendix?
Currently, I do not see any improvements needed in Mendix. However, I have not used Mendix for the last few months, so I lack insight into any new features that might have been added.
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.
What needs improvement with ServiceNow Now Platform?
What could be improved in ServiceNow Now Platform is the availability of skill sets. For some reason, we don't get too many people who know this technology easily. Regarding their pricing, I would ...
 

Overview

 

Sample Customers

Genzyme, TNT, Yahoo, Capgemini, Roche, D&B, Aegon, kpn, AZL, Sky, Arch, Penn State Univeristy, BancABC
experian, beachbody, health partners
Find out what your peers are saying about Mendix vs. ServiceNow Now Platform and other solutions. Updated: September 2025.
868,759 professionals have used our research since 2012.