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ServiceNow Now Platform vs Studio Creatio comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Large companies benefit from ServiceNow's AI features, improving efficiency, though costs may deter smaller organizations from seeing ROI.
Sentiment score
8.9
Studio Creatio boosted ROI with streamlined processes, task automation, enhanced productivity, reduced costs, and industry-specific adaptability.
 

Customer Service

Sentiment score
7.2
ServiceNow's customer service is highly rated for responsiveness and expertise, though minor challenges exist at the basic level.
Sentiment score
7.6
Studio Creatio's customer service is praised for responsiveness and competence, though challenges exist with regional support and certified developers.
 

Scalability Issues

Sentiment score
7.9
ServiceNow Now Platform is highly scalable, efficiently handling large user bases, though numerous API calls may affect performance.
Sentiment score
8.2
Studio Creatio is a highly scalable platform used by medium and large companies, praised for handling multiple roles and processes efficiently.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
 

Stability Issues

Sentiment score
8.4
ServiceNow Now Platform is highly stable, reliable, with minimal downtime, suitable for critical applications due to robust cloud infrastructure.
Sentiment score
8.1
Studio Creatio is praised for its stability and reliability, with users attributing occasional issues to external factors.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
 

Room For Improvement

Users seek improved interface, customization, integration, support, and affordability to enhance platform adoption among smaller organizations.
Studio Creatio needs better mobile customization, UI control, business rule flexibility, accurate translations, technical documentation, and improved performance for large processes.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
 

Setup Cost

ServiceNow Now Platform is costly but valued for functionality, with limited pricing flexibility and high licensing and additional costs.
Studio Creatio offers a flexible and reasonably priced licensing model, costing $15 per user per month, rated 5-6 in affordability.
ServiceNow Now Platform falls within the more expensive tier of a product.
ServiceNow Now Platform is an expensive product.
 

Valuable Features

ServiceNow Now Platform excels in workflow automation and customization, enhancing productivity with integration, scalability, and user-friendly features.
Studio Creatio provides configurable CRM, low-code/no-code platforms, and process management with automation, scalability, and superb business support features.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
 

Categories and Ranking

ServiceNow Now Platform
Ranking in Rapid Application Development Software
13th
Ranking in Low-Code Development Platforms
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
No-Code Development Platforms (4th)
Studio Creatio
Ranking in Rapid Application Development Software
22nd
Ranking in Low-Code Development Platforms
18th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
13
Ranking in other categories
Business Process Management (BPM) (24th)
 

Mindshare comparison

As of July 2025, in the Rapid Application Development Software category, the mindshare of ServiceNow Now Platform is 1.9%, up from 1.5% compared to the previous year. The mindshare of Studio Creatio is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

SiddharthZunjarrao - PeerSpot reviewer
Enables us to have significant improvements in operational efficiency
ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.
Anatolii Vovniuk - PeerSpot reviewer
Customizable, easy to use, and has good built-in dashboards
The tool is available on the cloud as well as on-premise. The ease of setup depends on the complexity of the project. In most cases, we just connect and work. We must create our own team and find a partner to build our own application. If we need to create something new, it will take time. I rate the ease of setup of the cloud version a ten out of ten. However, I would rate the ease of setup of the on-premise version a five or six out of ten. The on-premise version takes longer to deploy. The cloud version can be deployed within minutes. We receive a license key and start working. If all the components are ready, we can deploy the on-premise version within ten days.
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Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
860,168 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
9%
Government
9%
Manufacturing Company
7%
Financial Services Firm
16%
Comms Service Provider
15%
Computer Software Company
14%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.
What needs improvement with ServiceNow Now Platform?
The user interface could be modernized and made more attractive for users.
What do you like most about Studio Creatio?
The most valuable feature of the solution is that it is a low-code and no-code platform.
What needs improvement with Studio Creatio?
Sometimes, the cloud version provides slow responses. The documentation must be more technical. Sometimes, we need to work with massive external data. We might have 10 to 20 million lines of data t...
 

Overview

 

Sample Customers

experian, beachbody, health partners
Rangel Logistics Solutions
Find out what your peers are saying about ServiceNow Now Platform vs. Studio Creatio and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.