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ServiceNow Now Platform vs Studio Creatio comparison

ServiceNow and Creatio are both solutions in the Rapid Application Development Software category. ServiceNow is ranked #13 with an average rating of 8.0, while Creatio is ranked #22 with an average rating of 9.0. ServiceNow holds a 1.9% mindshare in RADS, compared to Creatio’s 1.0% mindshare. Additionally, 97% of ServiceNow users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.
ServiceNow Now Platform
Read 48 ServiceNow Now Platform reviews
  • 1,850 Views
  • 1,499 Comparison Views
97% willing to recommend
Studio Creatio
Read 13 Studio Creatio reviews
  • 1,126 Views
  • 743 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

Studio Creatio and ServiceNow Now Platform compete in providing tech solutions, with each product excelling in different aspects. ServiceNow Now Platform seems to have the upper hand due to its feature robustness and perceived value as noted by user reviews.

Features: Studio Creatio offers comprehensive business process automation, flexibility, and ease of customization. ServiceNow Now Platform has extensive IT service management capabilities, strong integration options, and advanced functionality. Users tend to favor ServiceNow's features despite the ease of customization offered by Studio Creatio.

Room for Improvement: Studio Creatio needs better scalability, more out-of-the-box integrations, and improved performance on larger platforms. ServiceNow Now Platform requires a less steep learning curve, simpler configurations, and a more user-friendly interface. Both products have areas to improve, but ServiceNow's complex setup is a common concern.

Ease of Deployment and Customer Service: Studio Creatio is recognized for its straightforward deployment and responsive customer service. ServiceNow Now Platform's deployment is more challenging, though it is supported by comprehensive documentation and professional services. Despite ServiceNow’s intensive setup process, both products offer solid customer service.

Pricing and ROI: Studio Creatio is often commended for its cost-effectiveness and favorable ROI. ServiceNow Now Platform, perceived as more expensive, is considered worth the investment due to its extensive features and capabilities. Users find Studio Creatio offers good value for money, whereas ServiceNow is seen as a premium option delivering substantial returns for the higher price.

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Buyer's Guide
ServiceNow Now Platform vs. Studio Creatio
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Large enterprises benefit from ServiceNow's platform ROI, while smaller companies may struggle to justify the cost without full use.
Sentiment score
8.9
Studio Creatio boosted ROI with streamlined processes, task automation, enhanced productivity, reduced costs, and industry-specific adaptability.
 

Customer Service

Sentiment score
7.2
ServiceNow Now Platform offers effective, knowledgeable support, praised for expertise, though sometimes varies with regional availability and support level.
Sentiment score
7.6
Studio Creatio's customer service is praised for responsiveness and competence, though challenges exist with regional support and certified developers.
 

Scalability Issues

Sentiment score
7.8
ServiceNow Now Platform is scalable, customizable, and adaptable, supporting thousands of users with effective integration and minimal performance issues.
Sentiment score
8.2
Studio Creatio is a highly scalable platform used by medium and large companies, praised for handling multiple roles and processes efficiently.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
For more quotes and insights, download the ServiceNow Now Platform report
No quotes available
For more quotes and insights, download the Studio Creatio report
 

Stability Issues

Sentiment score
8.2
ServiceNow Now Platform is praised for stability, impressive uptime, AI automation performance, and reliable cloud support with integration assistance.
Sentiment score
8.1
Studio Creatio is praised for its stability and reliability, with users attributing occasional issues to external factors.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
For more quotes and insights, download the ServiceNow Now Platform report
No quotes available
For more quotes and insights, download the Studio Creatio report
 

Room For Improvement

ServiceNow's platform needs enhancements in licensing, UI, mobile capabilities, integration, automation, customization, and pricing to improve user experience.
Studio Creatio needs better mobile customization, UI control, business rule flexibility, accurate translations, technical documentation, and improved performance for large processes.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
For more quotes and insights, download the ServiceNow Now Platform report
No quotes available
For more quotes and insights, download the Studio Creatio report
reviewer1930077 - PeerSpot reviewerSiddharthZunjarrao - PeerSpot reviewerreviewer2675172 - PeerSpot reviewer
 

Setup Cost

ServiceNow's pricing is high but justified by functionality, with costs varying by user count, modules, and features used.
Studio Creatio offers a flexible and reasonably priced licensing model, costing $15 per user per month, rated 5-6 in affordability.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
For more quotes and insights, download the ServiceNow Now Platform report
No quotes available
For more quotes and insights, download the Studio Creatio report
 

Valuable Features

ServiceNow Now Platform excels in reliability, automation, and integration, offering robust incident management and user-friendly, scalable solutions.
Studio Creatio provides configurable CRM, low-code/no-code platforms, and process management with automation, scalability, and superb business support features.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
For more quotes and insights, download the ServiceNow Now Platform report
No quotes available
For more quotes and insights, download the Studio Creatio report
reviewer2675172 - PeerSpot reviewerreviewer1930077 - PeerSpot reviewerSiddharthZunjarrao - PeerSpot reviewer
 

Categories and Ranking

ServiceNow Now Platform
Ranking in Rapid Application Development Software
13th
Ranking in Low-Code Development Platforms
8th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
48
Ranking in other categories
No-Code Development Platforms (4th)
Studio Creatio
Ranking in Rapid Application Development Software
22nd
Ranking in Low-Code Development Platforms
18th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
13
Ranking in other categories
Business Process Management (BPM) (25th)
 

Mindshare comparison

As of August 2025, in the Rapid Application Development Software category, the mindshare of ServiceNow Now Platform is 1.9%, up from 1.5% compared to the previous year. The mindshare of Studio Creatio is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

SiddharthZunjarrao - PeerSpot reviewer
Enables us to have significant improvements in operational efficiency
ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.
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Anatolii Vovniuk - PeerSpot reviewer
Customizable, easy to use, and has good built-in dashboards
The tool is available on the cloud as well as on-premise. The ease of setup depends on the complexity of the project. In most cases, we just connect and work. We must create our own team and find a partner to build our own application. If we need to create something new, it will take time. I rate the ease of setup of the cloud version a ten out of ten. However, I would rate the ease of setup of the on-premise version a five or six out of ten. The on-premise version takes longer to deploy. The cloud version can be deployed within minutes. We receive a license key and start working. If all the components are ready, we can deploy the on-premise version within ten days.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Government
9%
Computer Software Company
8%
Manufacturing Company
7%
Comms Service Provider
15%
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
See all answers
What is your experience regarding pricing and costs for ServiceNow Now Platform?
From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.
See all answers
What needs improvement with ServiceNow Now Platform?
The user interface could be modernized and made more attractive for users.
See all answers
What do you like most about Studio Creatio?
The most valuable feature of the solution is that it is a low-code and no-code platform.
See all answers
What is your experience regarding pricing and costs for Studio Creatio?
The tool is reasonably priced.
See all answers
What needs improvement with Studio Creatio?
Sometimes, the cloud version provides slow responses. The documentation must be more technical. Sometimes, we need to work with massive external data. We might have 10 to 20 million lines of data t...
See all answers
 

Comparisons

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Compared 7% of the time
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Compared 5% of the time
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Compared 16% of the time
Mendix vs Studio Creatio Logo
Mendix vs Studio Creatio
Compared 13% of the time
OutSystems vs Studio Creatio Logo
OutSystems vs Studio Creatio
Compared 13% of the time
Oracle Application Express (APEX) vs Studio Creatio Logo
Oracle Application Express (APEX) vs Studio Creatio
Compared 7% of the time
ELMA 365 vs Studio Creatio Logo
ELMA 365 vs Studio Creatio
Compared 7% of the time
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Product Reports

Buyer's Guide
ServiceNow Now Platform
July 2025
ServiceNow Now Platform reportDownload ServiceNow Now Platform product report
Buyer's Guide
Studio Creatio
July 2025
Studio Creatio reportDownload Studio Creatio product report
 

Overview

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?
  • Request Cataloging: Streamlines service requests efficiently.
  • Knowledge Management: Enhances information sharing and resource access.
  • Incident Handling: Smooth and effective incident resolution.
  • Workflow Automation: Supports flexible and adaptive process flows.
  • Integration Capabilities: Seamlessly integrates with existing systems.
  • IT Service Management: Comprehensive management features for IT services.
  • Low-Code Environment: Allows for simple and rapid application development.
  • Custom Scripting: Offers tailored scripting for specific needs.
What benefits can be achieved?
  • Efficiency: Boosts operational efficiency with integrated workflows.
  • Scalability: Supports growth with scalable solutions.
  • User Experience: Provides a smooth and intuitive user experience.
  • Automation: Increases productivity with automation capabilities.
  • Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Intelligent business process management and low-code platform with out-of-the-box solutions and templates

Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.

Creatio
 

Sample Customers

experian, beachbody, health partners
Rangel Logistics Solutions
Buyer's Guide
ServiceNow Now Platform vs. Studio Creatio
July 2025
Free Report: ServiceNow Now Platform vs. Studio Creatio
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