Studio Creatio and ServiceNow Now Platform compete in providing tech solutions, with each product excelling in different aspects. ServiceNow Now Platform seems to have the upper hand due to its feature robustness and perceived value as noted by user reviews.
Features: Studio Creatio offers comprehensive business process automation, flexibility, and ease of customization. ServiceNow Now Platform has extensive IT service management capabilities, strong integration options, and advanced functionality. Users tend to favor ServiceNow's features despite the ease of customization offered by Studio Creatio.
Room for Improvement: Studio Creatio needs better scalability, more out-of-the-box integrations, and improved performance on larger platforms. ServiceNow Now Platform requires a less steep learning curve, simpler configurations, and a more user-friendly interface. Both products have areas to improve, but ServiceNow's complex setup is a common concern.
Ease of Deployment and Customer Service: Studio Creatio is recognized for its straightforward deployment and responsive customer service. ServiceNow Now Platform's deployment is more challenging, though it is supported by comprehensive documentation and professional services. Despite ServiceNow’s intensive setup process, both products offer solid customer service.
Pricing and ROI: Studio Creatio is often commended for its cost-effectiveness and favorable ROI. ServiceNow Now Platform, perceived as more expensive, is considered worth the investment due to its extensive features and capabilities. Users find Studio Creatio offers good value for money, whereas ServiceNow is seen as a premium option delivering substantial returns for the higher price.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
ServiceNow Now Platform falls within the more expensive tier of a product.
ServiceNow Now Platform is an expensive product.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
Intelligent business process management and low-code platform with out-of-the-box solutions and templates
Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.
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