Hyland OnBase vs ServiceNow Now Platform comparison

Why PeerSpot?

Hyland and ServiceNow are both solutions in the Low-Code Development Platforms category. Hyland is ranked #16 with an average rating of 8.0, while ServiceNow is ranked #11 with an average rating of 8.4. Hyland holds a 1.6% mindshare in LCDP, compared to ServiceNow’s 2.4% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 98% of ServiceNow users who would recommend it.

Hyland OnBase

Read 19 Hyland OnBase reviews

9,278 Views
2,505 Comparison Views

100% willing to recommend

ServiceNow Now Platform

Read 51 ServiceNow Now Platform reviews

7,202 Views
3,961 Comparison Views

98% willing to recommend

Hyland OnBase

ServiceNow Now Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

Hyland OnBase and ServiceNow Now Platform compete in enterprise content management and IT service management sectors, respectively. ServiceNow Now Platform has the upper hand due to its versatile capabilities across multiple domains.

Features: Hyland OnBase offers comprehensive document management, workflow automation, and robust security features. ServiceNow Now Platform provides powerful IT service management, extensive integration capabilities, and versatile workflow customization.

Room for Improvement: Hyland OnBase needs a more intuitive mobile experience, enhanced integration with third-party applications, and a refined user interface. ServiceNow Now Platform requires better customization options, simplification of complex features, and improved user training resources.

Ease of Deployment and Customer Service: Hyland OnBase has straightforward deployment but mixed feedback on customer support responsiveness. ServiceNow Now Platform offers flexible deployment and proactive support, but initial setup complexity is a concern.

Pricing and ROI: Hyland OnBase has competitive pricing but concerns about long-term ROI due to licensing fees. ServiceNow Now Platform is more expensive, yet users justify the cost with its extensive functionality and higher perceived ROI over time.

To learn more, read our detailed Hyland OnBase vs. ServiceNow Now Platform Report (Updated: September 2026).

Buyer's Guide

Hyland OnBase vs. ServiceNow Now Platform

September 2026

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Helped 920,929 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

4.7

Hyland OnBase enhances efficiency, accuracy, and security, offering savings, reduced errors, and improved workflows, especially for insurance companies.

Sentiment score

6.1

ServiceNow Now Platform boosts efficiency and reduces costs; larger organizations benefit most, while smaller ones find investment less practical.

I have seen a return on investment with Hyland OnBase because it provides a very reliable ECM platform for my organization, helps to remove the dependency on paper files and file folders, saves real estate costs, and facilitates the ability to work from anywhere.

Abdul_Jabbar

Senior Software Engineer at Infosys

There's also prevention of financial loss because I have some workflows designed specifically to validate certain processes, and in the past a lot of money was lost because calculations were done incorrectly.

Joao Santiago

Analista at a consultancy with 201-500 employees

Automation processes that used to take four or three weeks now only require days, and users can be easily trained to implement their own processes.

reviewer2917962

Process Analyst at a consultancy with 51-200 employees

For more quotes and insights, download the Hyland OnBase report

No quotes available

For more quotes and insights, download the ServiceNow Now Platform report

Customer Service

Sentiment score

5.6

Hyland OnBase provides professional 24/7 support, often praised despite complex processes or premium fees required for premium options.

Sentiment score

7.2

ServiceNow's support is praised for expertise and responsiveness, though basic support levels need improvement, enhancing user satisfaction globally.

Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

Whenever I proved it was an issue on their side, they always followed up quickly and professionally and always resolved the problems.

Joao Santiago

Analista at a consultancy with 201-500 employees

Customer support largely falls on us, as many aspects must be handled directly with Hyland.

reviewer2917962

Process Analyst at a consultancy with 51-200 employees

For more quotes and insights, download the Hyland OnBase report

They generally know what they are talking about.

Srivathsa Ramachandran

Associate director at Accenture

They are tremendous in helping their customers such as us with their expertise of the platform and knowledge.

Vishal Savajiani

Senior Analyst at DXC Technology

On these rare occasions when I have interacted with technical support, my impression is that they respond promptly based on the SLAs and urgency, and the person identifying the root cause.

Navin Samuel

Delivery Manager at Cognizant

For more quotes and insights, download the ServiceNow Now Platform report

Scalability Issues

Sentiment score

6.4

Hyland OnBase is scalable and adaptable, supporting growth in users and documents, with cloud services easing manageability and costs.

Sentiment score

7.8

ServiceNow Now Platform offers scalability, customization, and integration, supporting business growth and diverse enterprise technology needs efficiently.

Transitioning to cloud-based services may reduce these costs in the future.

reviewer1981395

Product owner at a computer software company with 10,001+ employees

Hyland OnBase's scalability is one of its most significant strengths.

reviewer2917962

Process Analyst at a consultancy with 51-200 employees

In the cloud it's easier to handle; you work with pods and other infrastructure elements.

Joao Santiago

Analista at a consultancy with 201-500 employees

For more quotes and insights, download the Hyland OnBase report

Users can build and modify the platform according to their needs.

SiddharthZunjarrao

Associate Director at KPMG India

You can have thousands of users using the platform very efficiently.

Vishal Savajiani

Senior Analyst at DXC Technology

I find ServiceNow Now Platform highly scalable as it is in the cloud and integrates with all cloud applications and services.

Navin Samuel

Delivery Manager at Cognizant

For more quotes and insights, download the ServiceNow Now Platform report

Stability Issues

Sentiment score

8.0

Hyland OnBase is highly stable, with users praising its reliability, minimal downtime, and excellent scalability, security, and data protection.

Sentiment score

8.1

ServiceNow Now Platform is reliable with high availability, seamless critical app handling, and improved cloud performance, despite occasional upgrade issues.

Since then they've improved a lot, and now it's very stable.

Joao Santiago

Analista at a consultancy with 201-500 employees

Hyland OnBase was a stable solution that worked effectively for us.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

Overall, it achieves a 99.99% SLA on availability.

Vishal Savajiani

Senior Analyst at DXC Technology

It is almost at ninety-nine percent, and I have hardly observed any outage from ServiceNow Now Platform over the past four years.

Navin Samuel

Delivery Manager at Cognizant

For more quotes and insights, download the ServiceNow Now Platform report

Room For Improvement

Hyland OnBase needs enhanced dashboards, AI integration, user-friendly interface, flexible pricing, improved support, OCR, and simplified processes.

ServiceNow faces high costs, complex licensing, usability, integration challenges, and needs improvements in customization, language options, and user experience.

The application could potentially be more open-source, allowing integration with more solutions.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns.

reviewer1981395

Product owner at a computer software company with 10,001+ employees

If AI could be used more at an enterprise level, since we are purchasing at an enterprise level for the subscription of Hyland OnBase, I would say if those AI informations would stay within the enterprise and not go outside of our enterprise boundaries, it would be secure and maintain our privacy.

reviewer2867946

Business Analyst at a tech vendor with 10,001+ employees

For more quotes and insights, download the Hyland OnBase report

If ServiceNow Now Platform can make it more straightforward for an average user to build dashboards and reporting, that would be helpful.

Navin Samuel

Delivery Manager at Cognizant

Historical data isn't as easily available as expected and it requires buying additional licenses for more features.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

It lacks support for rollbacks in case of complex customer processes.

SiddharthZunjarrao

Associate Director at KPMG India

For more quotes and insights, download the ServiceNow Now Platform report

Setup Cost

Hyland OnBase's complex pricing is costly, especially in Latin America, with varied monthly licensing averaging $4,500-$5,000.

ServiceNow is costly for enterprises, with complex licensing and customization expenses, though it offers robust features compared to competitors.

We also paid for workflow licenses, which allowed up to 250 concurrent users.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

I find pricing to be on the higher side due to its monolithic architecture.

reviewer1981395

Product owner at a computer software company with 10,001+ employees

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

Abdul_Jabbar

Senior Software Engineer at Infosys

For more quotes and insights, download the Hyland OnBase report

ServiceNow Now Platform is an expensive product.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

ServiceNow Now Platform falls within the more expensive tier of a product.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Valuable Features

Hyland OnBase enhances document management with secure storage, AI capabilities, workflow automation, and flexible integration for business efficiency.

ServiceNow Now Platform provides powerful, customizable tools for automation, integration, and AI-driven workflows, supporting scalable, collaborative operations.

It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

The workflow engine has made the biggest difference for me because it is excellent for automating approval processes.

Abdul_Jabbar

Senior Software Engineer at Infosys

Hyland OnBase has impacted my organization positively by faster document retrieval, intuitive setup, reduced manual processing, and comes with security.

reviewer2867946

Business Analyst at a tech vendor with 10,001+ employees

For more quotes and insights, download the Hyland OnBase report

The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.

SiddharthZunjarrao

Associate Director at KPMG India

It is extremely powerful and very much customizable, which allows for quick building of solutions around it.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Categories and Ranking

Hyland OnBase

Ranking in Low-Code Development Platforms

16th

Average Rating

8.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (13th), Enterprise Content Management (5th)

ServiceNow Now Platform

Ranking in Low-Code Development Platforms

11th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Rapid Application Development Software (16th), No-Code Development Platforms (3rd), Business Orchestration and Automation Technologies (18th)

Mindshare comparison

As of November 2026, in the Low-Code Development Platforms category, the mindshare of Hyland OnBase is 1.6%, down from 2.0% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.4%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Low-Code Development Platforms Mindshare Distribution
Product	Mindshare (%)
ServiceNow Now Platform	2.4%
Hyland OnBase	1.6%
Other	96.0%

Low-Code Development Platforms

Featured Reviews

Joao Santiago

Analista at a consultancy with 201-500 employees

Digital workflows have transformed meeting minutes and document tracking across departments

There are some particular aspects of Hyland OnBase, such as layouts or some modules that have just been built, that are not designed with the end user in mind. That's something they need to improve. However, even if it's not adequate for the end user, you can still take that and, with custom development, use those modules and APIs in a user-friendly way. They need to improve the interface and usability of Unity and think more about usability. In terms of tool usability, sometimes there are too many clicks to perform an action, which, if you developed it yourself, you could do in two clicks, whereas within Unity you need four or five clicks to do the same process.

Read full review

Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

Read full review

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Top Industries

By visitors reading reviews

Healthcare Company

Government

Financial Services Firm

Manufacturing Company

Outsourcing Company

13%

Construction Company

12%

Financial Services Firm

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	4
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	36

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

See all answers

What needs improvement with Hyland OnBase?

More training videos, if they are more findable, would improve documentation and training documentations from Hyland's side, because there is a lack of documentation and training materials from Hyl...

See all answers

What is your primary use case for Hyland OnBase?

As a business analyst, while working on a recent project, I used Hyland OnBase as an enterprise-like document management tool. It was used for storing, organizing, and retrieving invoices regarding...

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I do not know the setup cost details. I am not at that level where I make decisions on the cost.

See all answers

What needs improvement with ServiceNow Now Platform?

There are areas of ServiceNow Now Platform that could be improved or enhanced in the future. So far, I do not have many complaints with ServiceNow Now Platform, and it is working as intended. I do ...

See all answers

What is your primary use case for ServiceNow Now Platform?

As a customer of this solution, I use it as a ticketing platform in my projects. I have multiple use cases for ServiceNow Now Platform as I use it for service, requests, incident, and change and pr...

See all answers

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Compared 4% of the time

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Compared 3% of the time

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Compared 15% of the time

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Compared 7% of the time

Microsoft Power Apps vs ServiceNow Now Platform

Compared 5% of the time

OutSystems vs ServiceNow Now Platform

Compared 4% of the time

Pega Platform vs ServiceNow Now Platform

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Product Reports

Buyer's Guide

Hyland OnBase

October 2026

Download Hyland OnBase product report

Buyer's Guide

ServiceNow Now Platform

October 2026

Download ServiceNow Now Platform product report

Also Known As

OnBase

No data available

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

experian, beachbody, health partners

Buyer's Guide

Hyland OnBase vs. ServiceNow Now Platform

September 2026

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