No more typing reviews! Try our Samantha, our new voice AI agent.

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

ServiceNow Now Platform provides seamless integration with various applications, enhancing workflow automation and simplifying processes.
It is highly customizable and scalable, allowing users to build and modify the platform according to their specific needs.
The platform offers powerful features for data management and IT service management, making it a preferred choice for businesses.
ServiceNow Now Platform supports a stable and reliable operation, ensuring a positive experience for users across different industries.
Learning resources, such as online courses, facilitate user training and skill development in utilizing the platform effectively.

CONS

Licensing and pricing models need improvement as they are complex and have hidden costs.
AI and automation features require enhancement to reduce RPA costs and improve platform accessibility.
Integration with external systems, such as Power BI and AI platforms, should be improved.
The platform is expensive, making it difficult for smaller companies to adopt, and reducing costs could improve customer response.
Initial setup and testing processes are complicated and need simplification and better integration with tools like Visual Studio.
 

ServiceNow Now Platform Pros review quotes

Vishal Savajiani - PeerSpot reviewer
Senior Analyst at DXC Technology
Mar 10, 2026
You can develop anything whatever you want on ServiceNow Now Platform.
Mayur Patil - PeerSpot reviewer
Assistant Manager at a tech vendor with 10,001+ employees
Nov 18, 2025
ServiceNow Now Platform has a workflow automation feature that I have worked with, and it was helpful to streamline my processes since I worked with the integration of NetBackup and a monitoring tool for creating tickets and auto-resolutions.
SiddharthZunjarrao - PeerSpot reviewer
Associate Director at KPMG India
Nov 12, 2024
ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred.
Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
913,806 professionals have used our research since 2012.
SR
Associate director at Accenture
Aug 1, 2025
What I appreciate best about ServiceNow Now Platform is that they are self-sufficient, they have a good ecosystem built around it, and they integrate with a lot of standard partners, which is a great thing to talk about.
reviewer2675172 - PeerSpot reviewer
Product Owner at a computer software company with 51-200 employees
Mar 20, 2025
ServiceNow Now Platform is very powerful in terms of data management.
Fabio QUINTANILHA - PeerSpot reviewer
IT4IT Manager at L'Oreal
May 31, 2024
The ServiceNow Now Platform is powerful because it allows for seamless integration and sharing of common features. I can access various features from a single point, enhancing efficiency and usability. Its capability to integrate different user features while maintaining full integration is a significant strength of the platform.
NavinJacob - PeerSpot reviewer
Chief Digital Officer at Cipher7
Mar 14, 2024
The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance.
Vijay Vittal - PeerSpot reviewer
Director, Core Engineering Services at Nike
Mar 7, 2024
It is a stable solution...It is a scalable solution.
MT
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
Jul 24, 2024
ServiceNow Now Platform has one thing that no other tool offers, which is the dataset, specifically the management of the dataset.
Romy Bajaj - PeerSpot reviewer
IT BRM - Business Operations and Functions at Pernod Ricard
May 29, 2024
The solution is a seamless tool that can integrate with all applications.
 

ServiceNow Now Platform Cons review quotes

Vishal Savajiani - PeerSpot reviewer
Senior Analyst at DXC Technology
Mar 10, 2026
However, nothing can be ideal, so there is a scope of improvement.
Mayur Patil - PeerSpot reviewer
Assistant Manager at a tech vendor with 10,001+ employees
Nov 18, 2025
I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from other tools that could be better.
SiddharthZunjarrao - PeerSpot reviewer
Associate Director at KPMG India
Nov 12, 2024
The Playbooks feature is useful for visualizing steps in a process, however, it lacks support for rollbacks in case of complex customer processes.
Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
913,806 professionals have used our research since 2012.
SR
Associate director at Accenture
Aug 1, 2025
What could be improved in ServiceNow Now Platform is the availability of skill sets; for some reason, we don't get too many people who know this technology easily.
reviewer2675172 - PeerSpot reviewer
Product Owner at a computer software company with 51-200 employees
Mar 20, 2025
The user interface could be modernized and made more attractive for users.
Fabio QUINTANILHA - PeerSpot reviewer
IT4IT Manager at L'Oreal
May 31, 2024
The user experience could be improved. The current design of forms lacks intuitiveness, as there seems to be only one form available for all types of operations.
NavinJacob - PeerSpot reviewer
Chief Digital Officer at Cipher7
Mar 14, 2024
Simplifying the user interface for both users and administrators is key. It is not very intuitive.
Vijay Vittal - PeerSpot reviewer
Director, Core Engineering Services at Nike
Mar 7, 2024
There are a few areas of concern when it comes to the product's support team where improvements are required.
MT
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
Jul 24, 2024
The product's UI is ugly, making it an area where improvements are required.
Romy Bajaj - PeerSpot reviewer
IT BRM - Business Operations and Functions at Pernod Ricard
May 29, 2024
The solution's user interface is very average, and it needs to be more enriched and user-friendly.