ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management.
ServiceNow Now Platform offers robust workflow creation, integration capabilities, and scalability, supporting IT service management with automation and chatbot integration. Its low-code environment assists in data management and customization, enabling portal and widget development. Despite high costs, complex setup, compatibility issues with ERP systems, and evolving pricing models causing user confusion, it remains a powerful tool. Enhancing programming language support and AI integration could further improve its appeal to large companies.
