Bizagi and ServiceNow Now Platform compete in process automation and digital transformation. ServiceNow Now Platform has the upper hand due to its overall functionality and enterprise integration, whereas Bizagi stands out for ease of use and cost-effectiveness.
Features: Bizagi users highlight its intuitive process modeling, flexibility, and capability to accommodate various business processes. ServiceNow Now Platform offers asset management, IT service management, and integrated, comprehensive solutions. Despite Bizagi's strengths in specific business processes, ServiceNow’s broader feature set gives it an upper hand.
Room for Improvement: Bizagi could benefit from improved integration capabilities, enhanced reporting features, and further technical enhancements. ServiceNow needs optimized performance, more accessible features, and improved user accessibility. Bizagi's feedback centers on technical enhancements, whereas ServiceNow's focuses on performance and user accessibility.
Ease of Deployment and Customer Service: Bizagi is noted for its straightforward deployment process and responsive customer support. ServiceNow, while more complex in deployment due to its wide range of features, provides robust support and training resources that users find valuable. Bizagi offers simplicity and customer service efficiency, while ServiceNow's comprehensive support offsets its deployment complexity.
Pricing and ROI: Bizagi is considered cost-effective with favorable setup costs and a positive ROI, appealing to budget-conscious organizations. ServiceNow’s higher pricing is justified by its extensive feature set and integration capabilities, with users acknowledging that despite the cost, the ROI is substantial. Bizagi stands out with its affordability and quick returns, while ServiceNow demonstrates value through its comprehensive offerings.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
They are very good and prompt and quite knowledgeable about the internals of ServiceNow Now Platform.
They have enough knowledge to say the right things.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
Users can build and modify the platform according to their needs.
You can have thousands of users using the platform very efficiently.
It is easily scalable and very powerful in this direction.
Overall, it achieves a 99.99% SLA on availability.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
ServiceNow Now Platform has improved it since then.
The decision map could be improved to allow more than three options at a decision point.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
There are many areas where ServiceNow leverages AI or machine learning to enhance the features.
It lacks support for rollbacks in case of complex customer processes.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
It is open source.
The user interface is very good, making it easy for business people to understand.
Bizagi has rich functionalities; compared to other BPMN tools, it has more features.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
| Product | Mindshare (%) |
|---|---|
| ServiceNow Now Platform | 2.1% |
| Bizagi | 2.4% |
| Other | 95.5% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 3 |
| Large Enterprise | 35 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?
What benefits can be achieved?
In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
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