Microsoft Power Apps and ServiceNow Now Platform compete in the low-code application development and IT service management categories. Power Apps has an edge in integration with Microsoft products and affordability, while ServiceNow leads in enterprise-grade service management capabilities.
Features: Microsoft Power Apps stands out for its seamless integration with Microsoft ecosystems, no-code capabilities, and wide-ranging support. ServiceNow excels in incident management, offering extensive automation features and capability integration across IT systems.
Room for Improvement: Microsoft Power Apps could improve by enhancing Microsoft Teams and SharePoint integration, refining export features, and simplifying its licensing model. ServiceNow could benefit from better customization capabilities, cost reductions, and a simpler user interface to ease its learning curve.
Ease of Deployment and Customer Service: Microsoft Power Apps benefits from deep integration with Azure, supporting hybrid cloud environments seamlessly with proactive support, though support experiences vary. ServiceNow supports multiple cloud platforms and provides comprehensive service, requiring tailored deployment strategies and sometimes specialized support.
Pricing and ROI: Microsoft Power Apps offers a cost-effective solution, especially for organizations within the Microsoft ecosystem, with significant ROI due to reduced development time. ServiceNow, while pricier, provides substantial ROI in large IT environments through its extensive service management capabilities.
The connection between Power Apps and Power BI simplifies generating and presenting reports, alleviating the workload and enhancing productivity.
The aim is to create a cleaner interface to replace spreadsheets, thus standardizing processes and improving efficiency.
Community support is closer to an eight or nine since there's a big enough community that someone has likely faced the same problem and posted about it, improving the community overall.
Their assistance was crucial as we developed the solutions.
Microsoft's technical support is around a seven to eight.
They have enough knowledge to say the right things.
If it is flexible and includes premium connectors, scalability is easy.
It is quite scalable, though there are some limitations regarding the number of records.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
I would rate the stability of Microsoft Power Apps as a nine out of ten.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
This would assist business process users who lack coding knowledge.
In many use cases, applications might require importing data exceeding two thousand records, potentially reaching one hundred thousand.
These tools should be intuitive for business users who will need at least a week of training to use them effectively.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
For more elaborate work, an upgrade to an enterprise license, costing around $35 per license, is needed.
For small to medium enterprises, it is affordable, especially with Microsoft Enterprise licensing.
It is in the middle range and considered reasonable given the current price.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
It integrates seamlessly with Power Automate for process automation and connects with email, SharePoint, Power BI, and MS Teams, facilitating everyday processes.
Canvas Apps provide complete user design flexibility with many connectors to integrate into Microsoft Power Apps, making it efficient to fetch and update information from various data sources such as Dataverse, Excel, SharePoint, and Azure.
I run a couple of SQL Servers, which are premium connectors in Microsoft Power Apps, and that requires a different licensing model than what a standard E5 license covers.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
| Product | Market Share (%) |
|---|---|
| Microsoft Power Apps | 12.5% |
| ServiceNow Now Platform | 1.9% |
| Other | 85.6% |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 17 |
| Large Enterprise | 50 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 34 |
Microsoft Power Apps is a rapid application development software and low-code development platform. The solution consists of a suite of apps, services, connectors, and a data platform. It provides an environment for building custom apps which is suitable for different businesses.
Microsoft Power Apps allows users to not only build applications, but also connect them to Microsoft's other sources, including the underlying data platform Microsoft Dataverse, as well as online and on-premise sources such as SharePoint, Dynamics 365, and Microsoft 365. The applications built using Microsoft Power Apps have a responsive design that makes them suitable for work in browsers and on mobile applications on different devices.
The no-code side of the product makes it suitable for complete beginners to app building, allowing them to easily create fully functional applications with many features. The solution also has a specialized platform for developers where specialists can access data and metadata, create custom connectors, integrate with external data, and apply business logic. The solution allows users to create three types of apps: canvas, model-driven, and portal. They are made using:
Microsoft Power Apps Features
The three different design tools of the solution, Power Apps Studio, App Designer, and Power Apps Portals Studio, come with various features which allow users to utilize the tools. Some of these features include:
Microsoft Power Apps Benefits
The product brings various benefits to organizations and individuals who utilize it. Some of the biggest advantages of Microsoft Power Apps include:
Reviews from Real Users
An IT Specialist (INFOSEC) at a government appreciates this tool because it is low-code, low learning curve, and reduces manpower.
Rafael T., a data engineer at NTT Security, likes Microsoft Power Apps, because it is great for making apps quickly, has helpful support, and integrates with Power BI.
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
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