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OutSystems vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
OutSystems' ROI varies, with rapid development and reduced costs leading to high returns and improved customer experiences.
Sentiment score
6.2
Large enterprises benefit from ServiceNow's platform ROI, while smaller companies may struggle to justify the cost without full use.
Time efficiency. Your team can be deployed to work on different modules parallelly and you can really save time up to an enormous level.
Senior Technical Lead at a pharma/biotech company with 1,001-5,000 employees
Developing that same project in OutSystems can be completed in around 40 to 50% less time, requiring only six resources.
Software Developer Advisor at NTT DATA Services
 

Customer Service

Sentiment score
7.0
OutSystems' support is responsive and valued, but specialized assistance and faster issue resolution are needed for some users.
Sentiment score
7.2
ServiceNow Now Platform offers effective, knowledgeable support, praised for expertise, though sometimes varies with regional availability and support level.
Many helpful videos and documentation are available on the OutSystems site, making it relatively easy to learn the platform.
Software Developer Advisor at NTT DATA Services
They do have the customer support ticketing system where you can raise the ticket, decide the priority, and depending upon your priority and urgency, they are going to resolve your problem.
Senior Technical Lead at a pharma/biotech company with 1,001-5,000 employees
There have been no issues with support,
Project Manager at Centre for Content Creation
They have enough knowledge to say the right things.
Associate director at Accenture
 

Scalability Issues

Sentiment score
7.3
OutSystems offers scalable, cloud-based architecture, supporting diverse environments for efficient enterprise growth, despite some cost concerns.
Sentiment score
7.8
ServiceNow Now Platform is scalable, customizable, and adaptable, supporting thousands of users with effective integration and minimal performance issues.
They can be deployed vertically and horizontally, supporting as many deployments as needed.
Software Developer Advisor at NTT DATA Services
Users can build and modify the platform according to their needs.
Associate Director at KPMG India
It is easily scalable and very powerful in this direction.
Product Owner at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
7.8
OutSystems is highly stable and reliable, handling heavy operations well, despite minor issues under massive user bases.
Sentiment score
8.1
ServiceNow Now Platform is praised for stability, impressive uptime, AI automation performance, and reliable cloud support with integration assistance.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
Product Owner at a computer software company with 51-200 employees
ServiceNow Now Platform has improved it since then.
Assistant Manager at Wipro Limited
 

Room For Improvement

OutSystems needs to enhance performance, reduce costs, improve support, and refine integration, UI, documentation, and AI capabilities.
ServiceNow's platform needs enhancements in licensing, UI, mobile capabilities, integration, automation, customization, and pricing to improve user experience.
OutSystems does support tools to help categorize components across different layers, but enhancing features related to architecture would be beneficial for accommodating new changes more easily in our existing applications.
Software Developer Advisor at NTT DATA Services
You have to design your architecture in a very magnificent and decent way so that how you process your data so that load can be easily balanced.
Senior Technical Lead at a pharma/biotech company with 1,001-5,000 employees
What I would like to see is more servicing business analysts in the next release of OutSystems.
Senior ITO Consultant at CBI - Centre for the Promotion of Imports from developing countries
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
Senior IT consultant at a tech services company with 11-50 employees
It lacks support for rollbacks in case of complex customer processes.
Associate Director at KPMG India
The user interface could be modernized and made more attractive for users.
Product Owner at a computer software company with 51-200 employees
 

Setup Cost

OutSystems is costly for small businesses, but valued for its robust enterprise features compared to competitors.
ServiceNow's pricing is high but justified by functionality, with costs varying by user count, modules, and features used.
Subsequent users can be added at an additional cost per user; exact pricing details can be found on the OutSystems site.
Software Developer Advisor at NTT DATA Services
ServiceNow Now Platform falls within the more expensive tier of a product.
Product Owner at a computer software company with 51-200 employees
ServiceNow Now Platform is an expensive product.
Senior IT consultant at a tech services company with 11-50 employees
 

Valuable Features

OutSystems enhances productivity with one-click publishing, visual modeling, seamless integration, and flexible cross-platform support for rapid development.
ServiceNow Now Platform excels in reliability, automation, and integration, offering robust incident management and user-friendly, scalable solutions.
OutSystems offers a lot of reusable components and solutions that I can simply drag and drop and use, which has a significant impact on project delivery time.
RPA Engineer at a computer software company with 10,001+ employees
We use integration extensively in OutSystems, which allows us to connect our own internal systems to our newly created system applications.
Project Manager at Centre for Content Creation
I have recommended it in situations where very rigid enterprise structures are blocking them from being agile.
Senior ITO Consultant at CBI - Centre for the Promotion of Imports from developing countries
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
Product Owner at a computer software company with 51-200 employees
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
Senior IT consultant at a tech services company with 11-50 employees
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
Associate Director at KPMG India
 

Categories and Ranking

OutSystems
Ranking in Rapid Application Development Software
4th
Ranking in Low-Code Development Platforms
2nd
Ranking in Business Orchestration and Automation Technologies
6th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
55
Ranking in other categories
Mobile Development Platforms (1st)
ServiceNow Now Platform
Ranking in Rapid Application Development Software
14th
Ranking in Low-Code Development Platforms
9th
Ranking in Business Orchestration and Automation Technologies
14th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
49
Ranking in other categories
No-Code Development Platforms (4th)
 

Mindshare comparison

As of January 2026, in the Rapid Application Development Software category, the mindshare of OutSystems is 5.2%, down from 7.7% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
OutSystems5.2%
ServiceNow Now Platform1.9%
Other92.9%
Rapid Application Development Software
 

Featured Reviews

MA
Software Developer Advisor at NTT DATA Services
OutSystems facilitates rapid application development and effective project management
What I find valuable about OutSystems is that it has a very good learning curve for developers. Within two weeks, we can gain knowledge in OutSystems, and it is very easy to learn. With my background being .NET, OutSystems is straightforward to learn, which is beneficial. Developing applications in OutSystems is good, and the flexibility allowed by OutSystems for application development is excellent compared to my experiences with other low-code technologies, where I've faced some challenges. The clean separation of concerns in the architecture provided by OutSystems is a key benefit compared to other platforms. OutSystems integrates with our existing tech infrastructure and provides flexible integration. If we want to integrate with third-party services, OutSystems has SOAP and RESTful services that allow us to consume external services, integrate with external databases such as SQL or Oracle, and includes integration studio for writing custom .NET code. After developing a .NET component, we can reference it in service studio, creating a reference file that makes integration easy. OutSystems officially supports various integrations and also includes an API discovery tool for consuming and exposing services, providing a lot of information about incoming URLs, similar to how we use Postman.
Mayur Patil - PeerSpot reviewer
Assistant Manager at Wipro Limited
Has supported day-to-day operations through reporting, ticketing, and automation features
I am still using ServiceNow Now Platform. I have worked with Qualys in one of my customers, but not much. I wanted to know whether there is any module of Rubrik in ServiceNow Now Platform. I am an end user and do not work with the solution provided for ServiceNow Now Platform separately. I work with ServiceNow Now Platform. I have not worked with app development capabilities. Regarding the integration capability of ServiceNow Now Platform, I can say it is compatible with most of the technologies for my connectivity with other systems. I cannot comment on analytics insights, as I have not worked on it, so I cannot say it improved my service efficiency. I do not remember if I have worked with something different for the same purpose. My overall rating for this review is eight out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
8%
Government
7%
Financial Services Firm
14%
Government
10%
Manufacturing Company
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise7
Large Enterprise31
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise3
Large Enterprise34
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What needs improvement with ServiceNow Now Platform?
I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...
 

Overview

 

Sample Customers

Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
experian, beachbody, health partners
Find out what your peers are saying about OutSystems vs. ServiceNow Now Platform and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.