OutSystems and ServiceNow Now Platform are two powerful solutions in the enterprise application development and workflow automation category. While OutSystems is commended for its support and pricing, ServiceNow Now Platform is recognized for its robust feature set.
Features: OutSystems is praised for its drag-and-drop development environment, rapid application development, and seamless integration capabilities. ServiceNow Now Platform is noted for its extensive automation features, operational management, and scalability. Users generally find ServiceNow's features more advanced, albeit with a steeper learning curve.
Room for Improvement: OutSystems users express a need for better scalability and more extensive documentation. ServiceNow users seek improvements in ease of customization and a more intuitive development environment. ServiceNow receives more criticism for complexity, while OutSystems is seen as needing enhancements in scalability.
Ease of Deployment and Customer Service: OutSystems is reported to have a straightforward deployment process with responsive customer service. ServiceNow's deployment can be complex, but their customer service is acknowledged as efficient and helpful. Users find OutSystems easier to deploy, but ServiceNow’s customer support compensates for its complexity.
Pricing and ROI: OutSystems is valued for its relatively lower setup costs and a quicker ROI, especially for small to medium-sized businesses. ServiceNow's higher initial cost is justified by its extensive capabilities and long-term benefits for larger enterprises. Users perceive OutSystems as more budget-friendly while ServiceNow is seen as a valuable investment for comprehensive solutions.
Developing that same project in OutSystems can be completed in around 40 to 50% less time, requiring only six resources.
Many helpful videos and documentation are available on the OutSystems site, making it relatively easy to learn the platform.
They have enough knowledge to say the right things.
They can be deployed vertically and horizontally, supporting as many deployments as needed.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
It is crucial to be aware of which module corresponds to which application in real-time projects, as there are multiple applications.
I would like to see more integration between the use of artificial intelligence to speed up the process delivery time.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
Subsequent users can be added at an additional cost per user; exact pricing details can be found on the OutSystems site.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
OutSystems offers a lot of reusable components and solutions that I can simply drag and drop and use, which has a significant impact on project delivery time.
OutSystems has a very good learning curve for developers.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
| Product | Market Share (%) |
|---|---|
| OutSystems | 7.2% |
| ServiceNow Now Platform | 1.9% |
| Other | 90.9% |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 7 |
| Large Enterprise | 29 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 34 |
OutSystems is a platform for low-code application development that unites design, code, and deployment to simplify development so any business can create innovative solutions in a timely manner. There are various use cases an organization can employ with OutSystems, including:
OutSystems offers faster development and deployment times than hand-coding while delivering unique and personalized solutions to its customers. The main focus of OutSystems is high-performance low code which enables businesses to create functional products that answer their needs. It offers clients the ability to develop enterprise-grade applications with a high level of security.
The product stands out from its competitors as it offers:
It ensures its clients that the applications built using this platform are as scalable as hand-coded ones while increasing workspace productivity and evolving applications’ capabilities.
OutSystems Features
OutSystems has various features through which users can develop and deploy highly efficient applications and other products. Some of the features include:
OutSystems Benefits
The solution offers a wide array of benefits to companies that utilize it in their application development. Some of these benefits include:
Reviews from Real Users
Harikrishnan R., a technical lead at Netlink Software Group America Inc, likes OutSystems because the tool helps with validation, offers good features, and is reliable.
An owner at a consultancy thinks OutSystems is versatile with great scalability and great technical support.
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
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