

OutSystems and ServiceNow Now Platform are two powerful solutions in the enterprise application development and workflow automation category. While OutSystems is commended for its support and pricing, ServiceNow Now Platform is recognized for its robust feature set.
Features: OutSystems is praised for its drag-and-drop development environment, rapid application development, and seamless integration capabilities. ServiceNow Now Platform is noted for its extensive automation features, operational management, and scalability. Users generally find ServiceNow's features more advanced, albeit with a steeper learning curve.
Room for Improvement: OutSystems users express a need for better scalability and more extensive documentation. ServiceNow users seek improvements in ease of customization and a more intuitive development environment. ServiceNow receives more criticism for complexity, while OutSystems is seen as needing enhancements in scalability.
Ease of Deployment and Customer Service: OutSystems is reported to have a straightforward deployment process with responsive customer service. ServiceNow's deployment can be complex, but their customer service is acknowledged as efficient and helpful. Users find OutSystems easier to deploy, but ServiceNow’s customer support compensates for its complexity.
Pricing and ROI: OutSystems is valued for its relatively lower setup costs and a quicker ROI, especially for small to medium-sized businesses. ServiceNow's higher initial cost is justified by its extensive capabilities and long-term benefits for larger enterprises. Users perceive OutSystems as more budget-friendly while ServiceNow is seen as a valuable investment for comprehensive solutions.
Developing that same project in OutSystems can be completed in around 40 to 50% less time, requiring only six resources.
Time efficiency. Your team can be deployed to work on different modules parallelly and you can really save time up to an enormous level.
Many helpful videos and documentation are available on the OutSystems site, making it relatively easy to learn the platform.
They do have the customer support ticketing system where you can raise the ticket, decide the priority, and depending upon your priority and urgency, they are going to resolve your problem.
There have been no issues with support,
They generally know what they are talking about.
They are tremendous in helping their customers such as us with their expertise of the platform and knowledge.
They can be deployed vertically and horizontally, supporting as many deployments as needed.
Users can build and modify the platform according to their needs.
You can have thousands of users using the platform very efficiently.
It is easily scalable and very powerful in this direction.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
Overall, it achieves a 99.99% SLA on availability.
ServiceNow Now Platform has improved it since then.
It is crucial to be aware of which module corresponds to which application in real-time projects, as there are multiple applications.
You have to design your architecture in a very magnificent and decent way so that how you process your data so that load can be easily balanced.
I would like to see more integration between the use of artificial intelligence to speed up the process delivery time.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
There are many areas where ServiceNow leverages AI or machine learning to enhance the features.
Subsequent users can be added at an additional cost per user; exact pricing details can be found on the OutSystems site.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
OutSystems offers a lot of reusable components and solutions that I can simply drag and drop and use, which has a significant impact on project delivery time.
We use integration extensively in OutSystems, which allows us to connect our own internal systems to our newly created system applications.
OutSystems has a very good learning curve for developers.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
| Product | Mindshare (%) |
|---|---|
| OutSystems | 4.9% |
| ServiceNow Now Platform | 2.2% |
| Other | 92.9% |

| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 7 |
| Large Enterprise | 31 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 3 |
| Large Enterprise | 35 |
OutSystems is a low-code platform designed for accelerated application development, offering customizable UI with drag-and-drop features and integration options for efficient workflow management.
OutSystems supports rapid project delivery through visual modeling and reusable components, facilitating Agile development across platforms. It integrates seamlessly with databases and external services, offering native mobile capabilities and enterprise scalability. While known for handling complex demands with ease, users suggest enhancements in AI integration, support services, pricing, and documentation. Automation, version control, and learning resources are other areas highlighted for potential improvement. OutSystems is widely used for streamlining processes in banking, healthcare, and insurance industries, with integrations into SAP and ServiceNow, leveraging cloud capabilities on AWS and Azure.
What are the key features of OutSystems?In industries such as banking, healthcare, and insurance, OutSystems is employed to develop both web and mobile applications for streamlined processes and task automation. Companies use this platform for rapid application development, integrating with systems like SAP and ServiceNow, and employing cloud services from AWS and Azure for optimized deployment.
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?
What benefits can be achieved?
In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
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