


Appian and OutSystems are competitors in the low-code application development platform category. Appian has the upper hand in process automation and integration, while OutSystems excels in flexibility and visual modeling.
Features: Appian offers rapid application building, strong integration capabilities, and AI functionalities. It is ideal for internal process management with efficient data processing. OutSystems provides a user-friendly drag-and-drop environment with a visual design interface and excels in rapid application development.
Room for Improvement: Appian could improve UI customization, integration with other tools, and handling large data sets. OutSystems needs to address its pricing model and support responsiveness, while enhancing documentation and integration features for wider appeal.
Ease of Deployment and Customer Service: Appian provides on-premises and cloud deployment with consistent technical support, although some users wish for faster response times. OutSystems is praised for rapid deployment but criticized for variable support quality and pricing structures.
Pricing and ROI: Appian is costly but valuable due to comprehensive features, offering flexible licensing and significant ROI for enterprise implementations. OutSystems is seen as expensive, with calls for more accessible pricing for smaller enterprises and concerns over recurring costs.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
Using Appian is saving us five full-time employees, which is significant since we currently have only four team members.
They see return on investment in terms of cost savings, time savings, more efficient processes, and more efficient employees.
Appian is very efficient, allowing us to build a lot of applications within a financial year, making it cost-effective.
Developing that same project in OutSystems can be completed in around 40 to 50% less time, requiring only six resources.
Time efficiency. Your team can be deployed to work on different modules parallelly and you can really save time up to an enormous level.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
I would give Appian's customer support 10 out of 10 due to their next-level support.
Their customer service is responsive, and the team is very prompt for support.
The technical support for Appian rates as 10 out of 10 because they have a great support team.
Many helpful videos and documentation are available on the OutSystems site, making it relatively easy to learn the platform.
They do have the customer support ticketing system where you can raise the ticket, decide the priority, and depending upon your priority and urgency, they are going to resolve your problem.
There have been no issues with support,
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
On a scale of one to 10, Appian rates as a nine for scalability.
Our volume has increased by 20% in the two years since using Appian, and it can handle the increased volume effectively.
Initially, without much coding, I can easily handle five thousand records.
They can be deployed vertically and horizontally, supporting as many deployments as needed.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
We have tested Appian during peak usage and off-peak times, and we have not experienced any issues such as lagging or system disruptions.
It depends on how it has been designed and how it has been configured.
The stability of Appian would rate as nine, as it's a stable environment.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
It has room to improve for use cases where the users are public facing, where anonymous users could come to a site and run a business workflow or interact with some data.
Appian can be improved by adding a geo-location tagging feature, which would be really helpful for identifying remitter addresses.
I think Appian could improve by adding its own native GenAI and agentic capabilities.
It is crucial to be aware of which module corresponds to which application in real-time projects, as there are multiple applications.
You have to design your architecture in a very magnificent and decent way so that how you process your data so that load can be easily balanced.
I would like to see more integration between the use of artificial intelligence to speed up the process delivery time.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
Appian provides value for money, is easy to use, has a straightforward setup procedure, and offers great support from the Appian team.
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
The pricing of Appian is based on the number of users and generally ranges from 70 to 100 USD per user per month.
Subsequent users can be added at an additional cost per user; exact pricing details can be found on the OutSystems site.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
The zero-code integration feature is remarkable, allowing for ease of data transfer and workflow enhancement.
Appian is aiding in leveraging AI technologies in multiple ways: one way is for developers, as they make development efficient and quick by enabling developer co-pilots across various phases of the application, which helps design Appian quickly and provides suggestions along the way.
After switching to Appian, it can extract data from MT103, eliminating the need for manual data entry.
OutSystems offers a lot of reusable components and solutions that I can simply drag and drop and use, which has a significant impact on project delivery time.
We use integration extensively in OutSystems, which allows us to connect our own internal systems to our newly created system applications.
OutSystems has a very good learning curve for developers.



| Company Size | Count |
|---|---|
| Small Business | 154 |
| Midsize Enterprise | 82 |
| Large Enterprise | 536 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 9 |
| Large Enterprise | 46 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 7 |
| Large Enterprise | 32 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
Appian provides AI automation for critical processes. The platform orchestrates AI agents, people, and systems within unified, governed workflows, giving AI the structure, data, and controls required for reliable enterprise value. The result is end-to-end automation that replaces fragmented manual work at scale.
OutSystems is a low-code platform designed for accelerated application development, offering customizable UI with drag-and-drop features and integration options for efficient workflow management.
OutSystems supports rapid project delivery through visual modeling and reusable components, facilitating Agile development across platforms. It integrates seamlessly with databases and external services, offering native mobile capabilities and enterprise scalability. While known for handling complex demands with ease, users suggest enhancements in AI integration, support services, pricing, and documentation. Automation, version control, and learning resources are other areas highlighted for potential improvement. OutSystems is widely used for streamlining processes in banking, healthcare, and insurance industries, with integrations into SAP and ServiceNow, leveraging cloud capabilities on AWS and Azure.
What are the key features of OutSystems?In industries such as banking, healthcare, and insurance, OutSystems is employed to develop both web and mobile applications for streamlined processes and task automation. Companies use this platform for rapid application development, integrating with systems like SAP and ServiceNow, and employing cloud services from AWS and Azure for optimized deployment.
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