


Appian and Camunda are strong contenders in the business process management software category, with each offering unique advantages. Appian holds the upper hand due to its comprehensive technical support and rapid ROI from its low-code development capabilities.
Features: Appian features robust low-code capabilities for rapid development, extensive integration abilities, and tools for creating complex user interfaces and business process management. Camunda offers flexibility and scalability with compliance to BPMN 2.0 standards, its open-source nature, and is suitable for complex process modeling.
Room for Improvement: Appian needs improvements in interface customization, support for complex models, and integration challenges, particularly with DevOps. Users also struggle with the proprietary SAIL language. Camunda lacks intuitive user interfaces, which increases the need for technical expertise for customization, and its process monitoring and documentation are limited compared to proprietary systems.
Ease of Deployment and Customer Service: Appian is praised for its diverse deployment options in cloud and on-premises environments and excellent community support. Camunda offers deployment flexibility, particularly with hybrid cloud options, but user feedback indicates varying customer service quality, with complex issues taking longer to resolve.
Pricing and ROI: Appian provides rapid ROI with its effective low-code capabilities but may be perceived as expensive. In contrast, Camunda's free community version and cost-effective enterprise pricing are appealing, though additional costs may arise for enterprise features and support. Appian is favored for its comprehensive solutions, while Camunda caters to those preferring customizable, open-source options.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
Using Appian is saving us five full-time employees, which is significant since we currently have only four team members.
They see return on investment in terms of cost savings, time savings, more efficient processes, and more efficient employees.
Appian is very efficient, allowing us to build a lot of applications within a financial year, making it cost-effective.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
I would give Appian's customer support 10 out of 10 due to their next-level support.
Their customer service is responsive, and the team is very prompt for support.
The technical support for Appian rates as 10 out of 10 because they have a great support team.
AWS provides the best support, followed by Microsoft, and then Google.
They really understand deeply and in detailed fashion the solution.
They provide better support for the enterprise edition.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
On a scale of one to 10, Appian rates as a nine for scalability.
Our volume has increased by 20% in the two years since using Appian, and it can handle the increased volume effectively.
Initially, without much coding, I can easily handle five thousand records.
Camunda offers a high level of scalability, especially when using its SaaS model, which manages and scales implementations automatically.
ECS and Fargate make horizontal scalability very easy.
They have that REST layer, REST APIs layer that makes it easy to integrate and make it part of a microservices ecosystem and APIs.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
We have tested Appian during peak usage and off-peak times, and we have not experienced any issues such as lagging or system disruptions.
It depends on how it has been designed and how it has been configured.
The stability of Appian would rate as nine, as it's a stable environment.
There haven't been any significant outages in my experience with Camunda.
We were not really concerned about the performance on the process itself because it was super simple, super straightforward, and it did not present itself as a bottleneck, nor did we feel it was adding additional time in the execution.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
It has room to improve for use cases where the users are public facing, where anonymous users could come to a site and run a business workflow or interact with some data.
Appian can be improved by adding a geo-location tagging feature, which would be really helpful for identifying remitter addresses.
I think Appian could improve by adding its own native GenAI and agentic capabilities.
More open documentation would be beneficial to understand the deployment process better and facilitate easier setup.
There is an issue where, in some situations, I need to scale up by observing both CPU and memory usage of containers, yet under the current options available at Amazon, this is not possible.
Since they made the move to cloud deployment in a more SaaS-oriented way, they do not invest too much in the community version.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
Appian provides value for money, is easy to use, has a straightforward setup procedure, and offers great support from the Appian team.
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
The pricing of Appian is based on the number of users and generally ranges from 70 to 100 USD per user per month.
AWS pricing is very competitive compared to Azure and cheap compared to Google.
There is a licensing cost for using the SaaS model and Enterprise edition of Camunda.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
The zero-code integration feature is remarkable, allowing for ease of data transfer and workflow enhancement.
Appian is aiding in leveraging AI technologies in multiple ways: one way is for developers, as they make development efficient and quick by enabling developer co-pilots across various phases of the application, which helps design Appian quickly and provides suggestions along the way.
After switching to Appian, it can extract data from MT103, eliminating the need for manual data entry.
EC2 makes scaling horizontally incredibly easy, especially when working under the ECS service.
Camunda's support for BPMN 2.0 is a great advantage because it allows us to have a common language to discuss technology and business in the same perspective.
The biggest difference between Camunda and Bonita might be that Camunda is simpler and more flexible for setting.
| Product | Mindshare (%) |
|---|---|
| Camunda | 7.2% |
| Automation Anywhere | 0.8% |
| Appian | 3.2% |
| Other | 88.8% |



| Company Size | Count |
|---|---|
| Small Business | 154 |
| Midsize Enterprise | 82 |
| Large Enterprise | 536 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 9 |
| Large Enterprise | 46 |
| Company Size | Count |
|---|---|
| Small Business | 43 |
| Midsize Enterprise | 15 |
| Large Enterprise | 29 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
Appian provides AI automation for critical processes. The platform orchestrates AI agents, people, and systems within unified, governed workflows, giving AI the structure, data, and controls required for reliable enterprise value. The result is end-to-end automation that replaces fragmented manual work at scale.
Camunda offers a process orchestration platform that automates and streamlines AI processes while integrating human tasks and diverse systems without sacrificing security, governance, or innovation.
Camunda empowers businesses and IT to collaborate effectively, addressing complexity, enhancing efficiency, and maintaining competitiveness at any speed or scale. Trusted by over 700 organizations including Atlassian, ING, and Vodafone, it designs, orchestrates, automates, and improves critical business processes to accelerate digital transformation. It is flexible and lightweight, easily integrating with APIs and microservices, while adhering to BPMN, CMMN, and DMN standards for comprehensive process modeling and automation.
What are Camunda's standout features?
What benefits and ROI can users expect?
Organizations use Camunda to automate business processes across industries like banking, logistics, telecommunications, and retail. It supports complex workflows such as loan approvals and integrates third-party applications. Known for managing tasks and process automation, it fits seamlessly with existing systems on-premise or in cloud environments like Azure and AWS.
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