OutSystems vs ServiceNow comparison

OutSystems and ServiceNow are both solutions in the Rapid Application Development Software category. OutSystems is ranked #8 with an average rating of 8.4, while ServiceNow is ranked #2 with an average rating of 8.5. OutSystems holds a 4.6% mindshare in RADS, compared to ServiceNow’s 4.6% mindshare. Additionally, 94% of OutSystems users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

OutSystems

Read 55 OutSystems reviews

9,142 Views
6,948 Comparison Views

94% willing to recommend

ServiceNow

Read 231 ServiceNow reviews

33,827 Views
6,765 Comparison Views

92% willing to recommend

OutSystems

ServiceNow

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow and OutSystems compete in the business solutions and application development categories. ServiceNow holds an advantage in service management and automation, while OutSystems outperforms in rapid application development.

Features: ServiceNow's features include high flexibility and customization to suit diverse business needs. Its powerful integration capabilities enable building custom applications. OutSystems focuses on visual web and mobile app development using a user-friendly drag-and-drop interface, offering rapid app deployment, development efficiency, and easy integration with different systems.

Room for Improvement: ServiceNow's customization complexity and licensing model can be hurdles for users. There is scope for user interface enhancements and integration options, and high pricing is noted. OutSystems can experience performance issues in its development environment and currently lacks native reporting features and expanded integration options. Enhancements in usability and cost reduction would increase its attractiveness for smaller businesses.

Ease of Deployment and Customer Service: Both ServiceNow and OutSystems offer deployment options including public, private, and hybrid cloud setups. ServiceNow receives positive feedback for community support, though technical support experiences vary. OutSystems users often mention the need for improved responsiveness and support quality as the user base grows.

Pricing and ROI: ServiceNow's pricing is seen as generally higher with complex licensing models, often justified by its capabilities and infrastructure benefits. Benefits include enhanced efficiency and productivity, albeit at a significant cost. OutSystems' pricing is seen as mid-range, focusing on platform adoption rather than single app development, offering potential ROI through rapid deployment and development efficiencies. High costs are noted, especially for smaller businesses, though reduced development time can offset expenditures.

To learn more, read our detailed OutSystems vs. ServiceNow Report (Updated: June 2026).

Buyer's Guide

OutSystems vs. ServiceNow

June 2026

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Helped 900,747 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.3

OutSystems' ROI varies, with rapid development and reduced costs leading to high returns and improved customer experiences.

Sentiment score

6.3

ServiceNow boosts ROI through efficiency, automation, and workflow improvements, often delivering financial benefits within months.

Developing that same project in OutSystems can be completed in around 40 to 50% less time, requiring only six resources.

Mohamed Aktharul Ameen

Software Developer Advisor at NTT DATA Services

Time efficiency. Your team can be deployed to work on different modules parallelly and you can really save time up to an enormous level.

Aditya Bhatt

Sr. Project Delivery Lead | Sr. Technical Lead at a manufacturing company with 5,001-10,000 employees

For more quotes and insights, download the OutSystems report

Thanks to ServiceNow's end-to-end automation, we save five to ten days of cycle time for each invoice.

reviewer2810895

Application Development Associate & Manager at a tech vendor with 10,001+ employees

They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.

Shafqat Paracha

General Manager at sPerception IT

You should invest in ServiceNow only if you're looking at a long-term strategy and your requirements are very, very clear.

Varun Rai

Senior Business Manager at a tech vendor with 10,001+ employees

For more quotes and insights, download the ServiceNow report

Customer Service

Sentiment score

7.0

OutSystems' support is responsive and valued, but specialized assistance and faster issue resolution are needed for some users.

Sentiment score

7.0

ServiceNow offers quick, effective customer service with knowledgeable support, though complex tasks may need third-party assistance.

Many helpful videos and documentation are available on the OutSystems site, making it relatively easy to learn the platform.

Mohamed Aktharul Ameen

Software Developer Advisor at NTT DATA Services

They do have the customer support ticketing system where you can raise the ticket, decide the priority, and depending upon your priority and urgency, they are going to resolve your problem.

Aditya Bhatt

Sr. Project Delivery Lead | Sr. Technical Lead at a manufacturing company with 5,001-10,000 employees

There have been no issues with support,

Dz Ul

Project Manager at Centre for Content Creation

For more quotes and insights, download the OutSystems report

Users can raise tickets for platform issues, workflow errors, integrations, or production incidents through ServiceNow's support portal.

reviewer2832981

Cloud Administrator at a tech vendor with 10,001+ employees

The support is exemplary and deserves a perfect rating.

Somnath Kand

Team Lead at a tech vendor with 10,001+ employees

Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.

Shafqat Paracha

General Manager at sPerception IT

For more quotes and insights, download the ServiceNow report

Scalability Issues

Sentiment score

7.3

OutSystems offers scalable, cloud-based architecture, supporting diverse environments for efficient enterprise growth, despite some cost concerns.

Sentiment score

7.4

ServiceNow offers user-friendly scalability, effective integration, and flexibility, ideal for large operations but slightly challenging for small businesses.

They can be deployed vertically and horizontally, supporting as many deployments as needed.

Mohamed Aktharul Ameen

Software Developer Advisor at NTT DATA Services

For more quotes and insights, download the OutSystems report

There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.

Shafqat Paracha

General Manager at sPerception IT

It is capable of vertical scaling with no issues.

Somnath Kand

Team Lead at a tech vendor with 10,001+ employees

ServiceNow's scalability is very good as it can be deployed in each environment.

Abhishek Kumar Singh

Workload Automation at nab

For more quotes and insights, download the ServiceNow report

Stability Issues

Sentiment score

7.8

OutSystems is highly stable and reliable, handling heavy operations well, despite minor issues under massive user bases.

Sentiment score

7.7

ServiceNow is praised for its dependable performance, excellent uptime, and effective support, despite occasional minor issues.

No quotes available

For more quotes and insights, download the OutSystems report

It is a reliable cloud platform with good uptime and workflow performance, supporting business-critical processes effectively when configured properly.

reviewer2832981

Cloud Administrator at a tech vendor with 10,001+ employees

It is cloud-based, so it is highly scalable and performs well.

Shafqat Paracha

General Manager at sPerception IT

I haven't faced any issues with stability; I've rarely seen any downtime.

Nikhil Gohil

Solution Engineer - Digital Platform | Mobile at British American Tobacco

For more quotes and insights, download the ServiceNow report

Room For Improvement

OutSystems needs to enhance performance, reduce costs, improve support, and refine integration, UI, documentation, and AI capabilities.

ServiceNow faces challenges with pricing, user interface complexity, customization, licensing, support, notifications, and mobile accessibility for smaller organizations.

It is crucial to be aware of which module corresponds to which application in real-time projects, as there are multiple applications.

Mohamed Aktharul Ameen

Software Developer Advisor at NTT DATA Services

You have to design your architecture in a very magnificent and decent way so that how you process your data so that load can be easily balanced.

Aditya Bhatt

Sr. Project Delivery Lead | Sr. Technical Lead at a manufacturing company with 5,001-10,000 employees

I would like to see more integration between the use of artificial intelligence to speed up the process delivery time.

Mattia Mezzacapo

RPA Engineer at a computer software company with 10,001+ employees

For more quotes and insights, download the OutSystems report

It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.

MichaelTang1

Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees

My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

There is a need for bug or error tracking in ServiceNow.

Somnath Kand

Team Lead at a tech vendor with 10,001+ employees

For more quotes and insights, download the ServiceNow report

Setup Cost

OutSystems is costly for small businesses, but valued for its robust enterprise features compared to competitors.

ServiceNow's pricing is high but justified by enterprise features, with complex licensing requiring negotiation, yet offering scalability.

Subsequent users can be added at an additional cost per user; exact pricing details can be found on the OutSystems site.

Mohamed Aktharul Ameen

Software Developer Advisor at NTT DATA Services

For more quotes and insights, download the OutSystems report

ServiceNow's pricing can be justified if more functionality is required.

Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

ServiceNow does come with a price.

Kalyan Kothali

Associate Vice President at Wissen infotech

ServiceNow PPM product to a competitive product like Jira, which is an Atlassian product, they were offering better functionalities at one-tenth of the price.

Varun Rai

Senior Business Manager at a tech vendor with 10,001+ employees

For more quotes and insights, download the ServiceNow report

Valuable Features

OutSystems enhances productivity with one-click publishing, visual modeling, seamless integration, and flexible cross-platform support for rapid development.

ServiceNow excels in customization, integration, and accessibility, enhancing efficiency with intuitive interfaces and robust management and automation features.

OutSystems offers a lot of reusable components and solutions that I can simply drag and drop and use, which has a significant impact on project delivery time.

Mattia Mezzacapo

RPA Engineer at a computer software company with 10,001+ employees

We use integration extensively in OutSystems, which allows us to connect our own internal systems to our newly created system applications.

Dz Ul

Project Manager at Centre for Content Creation

OutSystems has a very good learning curve for developers.

Mohamed Aktharul Ameen

Software Developer Advisor at NTT DATA Services

For more quotes and insights, download the OutSystems report

ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.

Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.

Faraz_Abbasi

Security Architect at وزارة الثقافة Ministry of Culture

The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.

Sampath Kumar K

IT infra Admin at synu

For more quotes and insights, download the ServiceNow report

Categories and Ranking

OutSystems

Ranking in Rapid Application Development Software

8th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Mobile Development Platforms (2nd), Low-Code Development Platforms (4th), Business Orchestration and Automation Technologies (19th)

ServiceNow

Ranking in Rapid Application Development Software

2nd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

231

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)

Mindshare comparison

As of June 2026, in the Rapid Application Development Software category, the mindshare of OutSystems is 4.6%, down from 7.9% compared to the previous year. The mindshare of ServiceNow is 4.6%, down from 10.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Mindshare Distribution
Product	Mindshare (%)
ServiceNow	4.6%
OutSystems	4.6%
Other	90.8%

Rapid Application Development Software

Q&A Highlights

reviewer1800279

Managing Director at a consumer goods company with 11-50 employees

Jul 25, 2023

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

I'd recommend considering OutSystems for developing non-ITSM Apps like CRM and Customer Care. OutSystems is known for its low-code development platform, which enables faster app development and deployment. This can be particularly advantageous for your company, as it allows you to streamline processes and meet customer needs efficiently. If you're interested in learning more about the benefits of custom software development and how it can impact your business positively, I suggest reading this informative article: https://www.cleveroad.com/blog/custom-software-development/. It provides valuable insights into the advantages of custom software solutions, which can help you make informed decisions about choosing the right platform for your specific needs. Best of luck with your app development endeavors!

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Featured Reviews

Aditya Bhatt

Sr. Project Delivery Lead | Sr. Technical Lead at a manufacturing company with 5,001-10,000 employees

Rapid delivery has transformed complex enterprise apps and supports faster cross-domain projects

Every platform or low-code platform tool is quite good in its own area, but there is always space to groom or enhance or improve. The same is with OutSystems as well. A couple of things from the integration point of view can be enhanced. If your application or the enterprise organization is tackling a huge data application where you have bulk amounts of data, it becomes a challenge for all the technologies and the same with OutSystems. You have to design your architecture in a very magnificent and decent way so that how you process your data so that load can be easily balanced. Data handling and huge data handling is a kind of challenge you may need to face. Then we have some vendor lock-in. If you are trying to migrate your application from OutSystems, then you probably get into this vendor lock-in system. Some organization may face challenges if some organization is on a small scale size. The small scale businesses may find OutSystems costly because of its high cost and pricing due to the licensing cost. Apart from that, OutSystems really plays well, and it needs a learning curve. If a traditional application or programming is there which your developers are skilled into and they are directly deployed into OutSystems, it may take some significant amount of time for them to get comfortable with OutSystems. There is a learning curve. OutSystems community is already in place, but it can more be enhanced regarding some aspects. They did organize lots of bootcamps and other user groups as well, but those can also be improved from the documentation point of view and having some integration guidebook as well. A couple of things which can be improved into OutSystems include the licensing cost, the vendor lock-in side, the learning curve, couple of integration aspects and customizations.

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Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

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Answers from the Community

reviewer1800279

Managing Director at a consumer goods company with 11-50 employees

Jul 25, 2023

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

2 out of 5 answers

Evgeny Belenky

Director of Community at PeerSpot (formerly IT Central Station)

Mar 10, 2022

Hi @reviewer1529571, @reviewer1278699, @Jaikant S Rao, @Dawn McClure, @Gagan Pattanayak, @Roland Zuurveld, Can you please share your knowledge with the community? Thanks!

Read full answer

Farid Abbasi

Consultant & CEO at Technosys Limited

Mar 10, 2022

Hello @Gerry Fitzpatrick, 'Customer Service Management' and 'IT Service Management' applications run on the same ServiceNow platform. Whilst 'Customer Service' gives you the CRM capability (external facing), ITSM gives you the supporting framework (internal facing). The two work very well together. There is no need for you to invest in building custom apps. However, if you still want to build custom apps then the ServiceNow platform allows you to do that with a very good mobile SDK. ServiceNow also has an App Store, which is a really good source to see what integrations and applications are available to purchase (some are free). This would help you get value from your investment in ServiceNow quicker. Regards, Farid

Read full answer

See all 5 answers

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Construction Company

Financial Services Firm

12%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	7
Large Enterprise	32

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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What industries do you think OutSystems is most useful for?

I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...

See all answers

How did you decide which OutSystems edition was the best one for you?

We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What is your experience regarding pricing and costs for ServiceNow?

ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business requirements. Pricing varies depending on modules such as ITSM and ITOM, and lice...

See all answers

What needs improvement with ServiceNow?

Although ServiceNow is already powerful, some areas can be improved for better day-to-day usability. UI simplification is necessary as the interface can feel complex for new users who are unable to...

See all answers

Comparisons

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Compared 6% of the time

Microsoft Power Apps vs OutSystems

Compared 5% of the time

Appian vs OutSystems

Compared 5% of the time

Salesforce Platform vs OutSystems

Compared 4% of the time

Betty Blocks vs OutSystems

Compared 4% of the time

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IBM Maximo vs ServiceNow

Compared 6% of the time

BMC Helix ITSM vs ServiceNow

Compared 5% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

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Product Reports

Buyer's Guide

OutSystems

June 2026

Download OutSystems product report

Buyer's Guide

ServiceNow

May 2026

Download ServiceNow product report

Overview

OutSystems is a low-code platform designed for accelerated application development, offering customizable UI with drag-and-drop features and integration options for efficient workflow management.

OutSystems supports rapid project delivery through visual modeling and reusable components, facilitating Agile development across platforms. It integrates seamlessly with databases and external services, offering native mobile capabilities and enterprise scalability. While known for handling complex demands with ease, users suggest enhancements in AI integration, support services, pricing, and documentation. Automation, version control, and learning resources are other areas highlighted for potential improvement. OutSystems is widely used for streamlining processes in banking, healthcare, and insurance industries, with integrations into SAP and ServiceNow, leveraging cloud capabilities on AWS and Azure.

What are the key features of OutSystems?

Drag-and-Drop Development: Simplifies application building with an intuitive UI.
Integration Capabilities: Connects seamlessly with databases and external systems.
Forge: Provides a repository of reusable components for efficiency.
Enterprise Scalability: Supports large-scale application deployment with ease.
Cross-Platform Deployment: Enables deployment across web and mobile platforms effortlessly.

What benefits should users look for in OutSystems?

Rapid Project Delivery: Speeds up development timelines significantly.
Flexible Integration: Offers extensive system and database connectivity.
Quick Learning Curve: Provides ease of use for developers of varying experience levels.
Reduced Maintenance: Lowers ongoing effort and resources required for upkeep.

In industries such as banking, healthcare, and insurance, OutSystems is employed to develop both web and mobile applications for streamlined processes and task automation. Companies use this platform for rapid application development, integrating with systems like SAP and ServiceNow, and employing cloud services from AWS and Azure for optimized deployment.

OutSystems

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Sample Customers

Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

OutSystems vs. ServiceNow

June 2026

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