


ServiceNow Now Platform and n8n are competitors in the workflow automation and integration category. ServiceNow appears to have an upper hand due to its enterprise-level features and robustness in large organizations, while n8n's cost-efficiency makes it attractive for high-volume operations.
Features: ServiceNow Now Platform provides low-code/no-code capabilities, AI integration, and extensive workflow automation, suitable for large organizations. Its strong data management and seamless multi-application integration enable powerful decision-making. N8n stands out with its self-hosted, open-source flexibility, intuitive visual workflow builder, and robust API integrations, offering dynamic data transformation.
Room for Improvement: ServiceNow faces challenges with complex UI and high pricing, necessitating a simpler licensing model and enhanced external integration. Users seek more robust machine learning features. N8n has a steeper learning curve for non-technical users, requiring better user onboarding and scalability improvements. Enhanced native integration options and workflow management tools at scale are also needed.
Ease of Deployment and Customer Service: ServiceNow offers varied deployments with on-premises, public, hybrid, and private cloud options, praised for reliable support. However, some users encounter challenges with prompt resolutions. N8n provides strong support with flexible deployment, noted for being more developer-focused, though improvements in user-friendliness could aid non-technical teams. Both have responsive and knowledgeable support teams.
Pricing and ROI: ServiceNow's pricing is generally higher, with variations based on user count and features, suitable for large enterprises, but barriers exist for smaller companies. Users report significant IT management gains. N8n offers a more affordable solution with its open-source version, appealing to businesses with flexible budgets. It aligns with cost-effective automation, providing good ROI proportionate to its lower price point.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
n8n provides a strong return on investment and is very helpful and cost-optimized.
They can save costs because they can reduce the hiring process for external developers for this type of automation that they can do themselves.
I have seen a return on investment, and the clearest metric was the 70% reduction in manual processing time I mentioned, which translates directly to our clients handling roughly three times the document volume with the same team size.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
I describe the support team as knowledgeable, helpful, and responsive.
I can reach out to members of the community, ask questions, and usually within a week, they're answered.
n8n has a fairly active Discord community where I can ask questions and get responses quite quickly from both the team and other users who have built similar workflows.
They generally know what they are talking about.
They are tremendous in helping their customers such as us with their expertise of the platform and knowledge.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
The standard solution allows for about five workflows at the same time, and it is scalable since I can upgrade my plan for more executions and workflows if needed.
One approach might take a day to go through all of it and another approach might take fifteen minutes to go through all of it.
It is crucial to have a technical team to support you with real experience in n8n and large-scale implementations.
Users can build and modify the platform according to their needs.
You can have thousands of users using the platform very efficiently.
It is easily scalable and very powerful in this direction.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
n8n deployments are some of the cheapest that I've come across; the monthly cost for n8n deployment self-hosted rarely exceeds five dollars.
It has been reliable in production.
I have not had any downtime with n8n.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
Overall, it achieves a 99.99% SLA on availability.
ServiceNow Now Platform has improved it since then.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
Even though I can connect to different platforms with the HTTP node, it would be easier for people who are not technically advanced to connect with the internal integrations.
I would appreciate having more AI integrated into n8n, specifically an AI agent to help me better understand how to build workflows and assist when I encounter errors.
If n8n provided AI integration where we could just type via text and it would generate a workflow, that would be very useful.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
There are many areas where ServiceNow leverages AI or machine learning to enhance the features.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
The open source version is free.
I feel that the price is right as I'm using the standard version, which allows for about one thousand five hundred executions per month, which is sufficient for me and my organization.
Our costs are primarily on the Hostinger VPS subscription, which is quite reasonable at around fifteen to twenty dollars per month.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
My clients know that the information is not leaking or being sold to anybody.
n8n has positively impacted my organization by making our work faster and automated, eliminating the need to do everything manually.
The open source and self-hosting is a significant advantage, and the visual workflow builder is very useful, easy, and powerful.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
| Product | Mindshare (%) |
|---|---|
| Automation Anywhere | 6.6% |
| n8n | 3.2% |
| ServiceNow Now Platform | 1.9% |
| Other | 88.3% |


| Company Size | Count |
|---|---|
| Small Business | 154 |
| Midsize Enterprise | 82 |
| Large Enterprise | 536 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 3 |
| Large Enterprise | 35 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
n8n offers a flexible, low-code automation platform connecting over 200 applications to streamline workflows and increase efficiency through visual configurations and real-time monitoring.
n8n provides a robust environment for automating tasks with extensive integrations, benefitting users through its adaptability and developer-friendly design. It supports AI model integrations like ChatGPT to enhance automation. While users value its configurability and real-time logs, they suggest enhancements in scalability, stability, and documentation. It serves a multitude of purposes, from billing and customer support to marketing and data management, by linking platforms like Airtable and Google Sheets.
What are key features of n8n?n8n finds use in industries like healthcare, supply chain, and education, automating workflows to improve efficiency. Companies leverage it for tasks from e-commerce to AI-enhanced customer interactions, enhancing operations with minimal technical input required.
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?
What benefits can be achieved?
In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
We monitor all Business Orchestration and Automation Technologies reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.