SS&C Blue Prism vs ServiceNow Now Platform comparison

ServiceNow and SS&C Technologies are both solutions in the Low-Code Development Platforms category. ServiceNow is ranked #9 with an average rating of 7.9, while SS&C Technologies is ranked #14 with an average rating of 7.8. ServiceNow holds a 2.3% mindshare in LCDP, compared to SS&C Technologies’s 1.2% mindshare. Additionally, 97% of ServiceNow users are willing to recommend the solution, compared to 80% of SS&C Technologies users who would recommend it.

ServiceNow Now Platform

Read 49 ServiceNow Now Platform reviews

1,925 Views
1,213 Comparison Views

97% willing to recommend

SS&C Blue Prism

Read 5 SS&C Blue Prism reviews

1,928 Views
463 Comparison Views

80% willing to recommend

ServiceNow Now Platform

SS&C Blue Prism

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 2, 2025

ServiceNow Now Platform and SS&C Blue Prism compete in business process automation, with distinct advantages. ServiceNow holds the upper hand with comprehensive service management, while SS&C Blue Prism leads in specialized robotic process automation.

Features: ServiceNow Now Platform offers integrated service management, workflow automation, and extensive configurability, making it suitable for IT operations and customer service. SS&C Blue Prism provides sophisticated robotic process automation, high scalability, and advanced process automation capabilities.

Room for Improvement: ServiceNow could enhance its user interface simplicity, streamline its integration capabilities, and reduce dependency on scripting. SS&C Blue Prism needs to improve its ease of use for non-technical users, reduce initial setup complexity, and enhance language capabilities beyond English for document processing.

Ease of Deployment and Customer Service: ServiceNow's cloud-based platform facilitates easy implementation and offers robust customer support, appealing to organizations favoring straightforward integration. SS&C Blue Prism, with its flexible deployment model, may require more initial technical configuration, catering to businesses with specific automation infrastructure needs.

Pricing and ROI: ServiceNow involves a significant initial setup cost, demonstrating strong ROI through workflow automation and cost savings over time. SS&C Blue Prism might have higher initial costs due to complex technical requirements, offering significant ROI for enterprises focused on extensive process automation.

To learn more, read our detailed SS&C Blue Prism vs. ServiceNow Now Platform Report (Updated: December 2025).

Buyer's Guide

SS&C Blue Prism vs. ServiceNow Now Platform

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Now Platform

Ranking in Low-Code Development Platforms

9th

Ranking in Business Orchestration and Automation Technologies

14th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Rapid Application Development Software (14th), No-Code Development Platforms (4th)

SS&C Blue Prism

Ranking in Low-Code Development Platforms

14th

Ranking in Business Orchestration and Automation Technologies

19th

Average Rating

7.8

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Business Process Design (15th), Business Process Management (BPM) (16th), Process Automation (13th), Medical Insurance Claims Software (2nd), Insurance Claims Processing (3rd), Document Management Software (8th), Intelligent Document Processing (IDP) (11th), Loan Management Software (3rd), Document Automation Software (3rd), AI Customer Experience Personalization (8th), AI Finance & Accounting (5th)

Mindshare comparison

As of January 2026, in the Low-Code Development Platforms category, the mindshare of ServiceNow Now Platform is 2.3%, up from 1.9% compared to the previous year. The mindshare of SS&C Blue Prism is 1.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Low-Code Development Platforms Market Share Distribution
Product	Market Share (%)
ServiceNow Now Platform	2.3%
SS&C Blue Prism	1.2%
Other	96.5%

Low-Code Development Platforms

Featured Reviews

Mayur Patil

Assistant Manager at Wipro Limited

Has supported day-to-day operations through reporting, ticketing, and automation features

I am still using ServiceNow Now Platform. I have worked with Qualys in one of my customers, but not much. I wanted to know whether there is any module of Rubrik in ServiceNow Now Platform. I am an end user and do not work with the solution provided for ServiceNow Now Platform separately. I work with ServiceNow Now Platform. I have not worked with app development capabilities. Regarding the integration capability of ServiceNow Now Platform, I can say it is compatible with most of the technologies for my connectivity with other systems. I cannot comment on analytics insights, as I have not worked on it, so I cannot say it improved my service efficiency. I do not remember if I have worked with something different for the same purpose. My overall rating for this review is eight out of ten.

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VikasKumar16

Technical Auditor at a financial services firm with 10,001+ employees

Has defined complex workflows and handled detailed automation scenarios efficiently

It requires extensive knowledge if somebody wants to work on SS&C Blue Prism, compared to other tools. The downside is you need to be very aware of the tool. You need to know how to write the workflow and have a detailed understanding of SS&C Blue Prism. It takes more time to learn compared to other tools in the market which are more user-friendly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is very straightforward."

"The product's most advantageous feature is platform innovation."

"It is an absolutely scalable solution."

"What I appreciate best about ServiceNow Now Platform is that they are self-sufficient, they have a good ecosystem built around it, and they integrate with a lot of standard partners, which is a great thing to talk about."

"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."

"Now Platform's best features are collaboration, configurability, and customizability."

"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."

"The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly."

More ServiceNow Now Platform pros

"We have a lot of customer requests on a daily basis for different use cases, and we have different processes for that."

"Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer."

"I find the design studio, where I can build the automation, and the control room feature, which allows me to run and monitor the automation, to be the most useful."

"The key feature of SS&C that I find valuable is the general workflow visibility."

Cons

"The UI is not intuitive."

"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."

"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."

"The solution's user interface is very average, and it needs to be more enriched and user-friendly."

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."

"I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from other tools that could be better."

"They should reduce the solution's cost and make it more affordable for buyers."

"The cost has room for improvement. It is currently expensive."

More ServiceNow Now Platform cons

"Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators."

"I noticed that it lacks the ability to automatically record the process steps like some of its competitors."

"There is a need for improved integration with external systems in SS&C."

Pricing and Cost Advice

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

"It is expensive only."

"I would rate the pricing an eight out of ten, with ten being very expensive solution."

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."

"The solution is expensive, and I rate it a ten for pricing."

"The solution is expensive."

"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."

"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."

More ServiceNow Now Platform pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Government

10%

Manufacturing Company

University

Financial Services Firm

18%

Retailer

17%

Government

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	34

No data available

Questions from the Community

What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I find the tool to be quite affordable.

See all answers

What needs improvement with ServiceNow Now Platform?

I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...

See all answers

What is your experience regarding pricing and costs for SS&C Blue Prism?

The pricing was not particularly competitive. It wasn't flexible for different geographies. For instance, in Africa, they didn't have a different pricing model to account for affordability. The pri...

See all answers

What needs improvement with SS&C Blue Prism?

It requires extensive knowledge if somebody wants to work on SS&C Blue Prism, compared to other tools. The downside is you need to be very aware of the tool. You need to know how to write the w...

See all answers

What is your primary use case for SS&C Blue Prism?

My main use case for SS&C Blue Prism is automating business processes in different areas of the company, for legacy application automations, for SAP, different web services, and we provide that...

See all answers

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Compared 6% of the time

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Compared 5% of the time

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Compared 21% of the time

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Compared 9% of the time

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Compared 8% of the time

IBM BPM vs SS&C Blue Prism

Compared 7% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

ServiceNow Now Platform

January 2026

Download ServiceNow Now Platform product report

Buyer's Guide

Business Process Design

January 2026

Download SS&C Blue Prism product report

Also Known As

No data available

SS&C AWD

Overview

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

SS&C Blue Prism, renowned for its language capabilities and workflow design, supports detailed automation building, enhancing productivity. Despite some challenges like cost and limited integration, it offers substantial potential in automating diverse processes.

SS&C Blue Prism offers strong capabilities in document reading and a straightforward workflow design, making it accessible with basic BPM knowledge. Detailed automation design in the studio and effective monitoring in the control room are notable features. While facing higher costs and a steeper learning curve, it supports process mining and generative AI initiatives, crucial for industries aiming at transformation and activation services. Limited external system integration and lack of agile delivery encourage a strategic approach in its deployment.

What are the key features?

Strong Language Capabilities: Essential for document reading and interpretation.
Straightforward Workflow Design: Provides ease of use for individuals with basic BPM knowledge.
Detailed Automation Building: Design studio allows comprehensive workflow definitions and scenario planning.
Effective Monitoring: Control room supports detailed automation oversight.

What ROI should users expect?

Efficiency in Task Automation: Automates repetitive tasks in back-office services.
Enhanced Process Integration: Facilitates automation by integrating data inputs in insurance sectors.
Support for Process Mining: Aids in generative AI initiatives and process transformation.
Complex Project Management: Useful in managing large-scale migration projects.

SS&C Blue Prism finds its application across industries. In service industries, it automates repetitive tasks while supporting migration projects. Within the insurance sector, it helps automate claims handling and pricing by integrating data efficiently. Companies use it when transitioning processes, such as upgrading systems from older versions to new applications.

SS&C Technologies

Sample Customers

experian, beachbody, health partners

AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union

Buyer's Guide

SS&C Blue Prism vs. ServiceNow Now Platform

December 2025

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