SS&C Blue Prism vs ServiceNow Now Platform comparison

ServiceNow and SS&C Technologies are both solutions in the Low-Code Development Platforms category. ServiceNow is ranked #9 with an average rating of 7.7, while SS&C Technologies is ranked #11 with an average rating of 8.1. ServiceNow holds a 2.4% mindshare in LCDP, compared to SS&C Technologies’s 1.5% mindshare. Additionally, 98% of ServiceNow users are willing to recommend the solution, compared to 90% of SS&C Technologies users who would recommend it.

ServiceNow Now Platform

Read 50 ServiceNow Now Platform reviews

2,468 Views
1,604 Comparison Views

98% willing to recommend

SS&C Blue Prism

Read 10 SS&C Blue Prism reviews

2,696 Views
620 Comparison Views

90% willing to recommend

ServiceNow Now Platform

SS&C Blue Prism

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 8, 2026

ServiceNow and SS&C Blue Prism are both key players in enterprise automation solutions. ServiceNow appears to have an advantage with its broad IT management capabilities and deployment flexibility, whereas SS&C Blue Prism is recognized for its strong process automation features.

Features: ServiceNow offers full-cycle IT management, incident tracking, and automated workflows. Its integration capabilities with existing IT infrastructure are also notable. SS&C Blue Prism provides sophisticated robotic process automation, exceptional scalability, and remarkable security features, addressing the needs of organizations focusing on process automation.

Room for Improvement: ServiceNow can enhance its user interface to increase accessibility for non-technical users. Better customization options beyond IT service management are desirable. Additionally, clearer documentation for complex integrations would be beneficial. SS&C Blue Prism could improve initial onboarding efficiency and make the platform more intuitive for less technical staff. The platform would benefit from enhanced tutorials and training materials. Also, refining analytics for real-time process performance insights would add value.

Ease of Deployment and Customer Service: ServiceNow employs a SaaS model, facilitating straightforward deployment with extensive integration capabilities and support. SS&C Blue Prism, while providing detailed onboarding, can be more complex to set up due to its reliance on technical customization. ServiceNow’s flexibility in deployment models offers superior accessibility and responsiveness in support.

Pricing and ROI: ServiceNow features a scalable pricing structure fitting various business sizes, with potential for rapid ROI through comprehensive service capabilities. SS&C Blue Prism, despite higher initial costs, promises significant long-term ROI through enhanced business efficiencies and automation. However, the initial investment might be prohibitive for smaller operations focused exclusively on automation.

To learn more, read our detailed SS&C Blue Prism vs. ServiceNow Now Platform Report (Updated: March 2026).

Buyer's Guide

SS&C Blue Prism vs. ServiceNow Now Platform

March 2026

Download the complete report

Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.4

Larger enterprises see ROI from ServiceNow via enhanced performance and AI features, but smaller companies may struggle with costs.

Sentiment score

5.5

Automation with SS&C Blue Prism led to significant time savings, cost reductions, and improved team efficiency and scalability.

No quotes available

For more quotes and insights, download the ServiceNow Now Platform report

It saved a lot of money, with 50 to 60% of our cost saved, especially through automation.

Biwod Duncan

Account Manager at a manufacturing company with 5,001-10,000 employees

I have more time to work on meaningful tasks since automation has been very helpful in automating repetitive and time-consuming tasks.

Dan Clifford

Senior Technical Lead at upstage

For more quotes and insights, download the SS&C Blue Prism report

Customer Service

Sentiment score

7.2

ServiceNow Now Platform's support is praised for responsiveness and expertise, particularly at higher levels, with ratings between seven to ten.

Sentiment score

7.0

SS&C Blue Prism's customer service is proactive and reliable, though some users suggest improvements in response time and accessibility.

They generally know what they are talking about.

Srivathsa Ramachandran

Associate director at Accenture

They are tremendous in helping their customers such as us with their expertise of the platform and knowledge.

Vishal Savajiani

Senior Analyst at DXC Technology

For more quotes and insights, download the ServiceNow Now Platform report

They provide very detailed responses that enable us to handle any issues effectively.

VikasKumar16

Technical Auditor at a financial services firm with 10,001+ employees

The response times were slow to turn around.

Gavin Beckett

Intelligent Automation Solution Architect at Digiblu

For more quotes and insights, download the SS&C Blue Prism report

Scalability Issues

Sentiment score

7.8

ServiceNow Now Platform excels in scalability, customization, and integration, efficiently supporting large-scale, cloud-based business environments.

Sentiment score

7.6

SS&C Blue Prism efficiently manages scalability, supporting growth by distributing tasks, though some users need server upgrades for optimal performance.

You can have thousands of users using the platform very efficiently.

Vishal Savajiani

Senior Analyst at DXC Technology

Users can build and modify the platform according to their needs.

SiddharthZunjarrao

Associate Director at KPMG India

It is easily scalable and very powerful in this direction.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

It is scalable from the solution perspective.

VikasKumar16

Technical Auditor at a financial services firm with 10,001+ employees

For more quotes and insights, download the SS&C Blue Prism report

Stability Issues

Sentiment score

8.1

ServiceNow Now Platform is reliable with high availability, seamless critical app handling, and improved cloud performance, despite occasional upgrade issues.

Sentiment score

8.5

SS&C Blue Prism is reliable for large data volumes, requiring server monitoring and maintenance to prevent latency issues.

I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

Overall, it achieves a 99.99% SLA on availability.

Vishal Savajiani

Senior Analyst at DXC Technology

ServiceNow Now Platform has improved it since then.

Mayur Patil

Assistant Manager at Wipro Limited

For more quotes and insights, download the ServiceNow Now Platform report

I found it to be high on stability, and I would rate it at nine.

Gavin Beckett

Intelligent Automation Solution Architect at Digiblu

The solution is generally stable, though we have faced issues with increased transaction loads causing latency and occasional hang-ups.

Ramesh Narsingu

Senior Consultant at Eviden

For more quotes and insights, download the SS&C Blue Prism report

Room For Improvement

ServiceNow users face challenges with its complex licensing, unintuitive interface, integration, AI features, customization, and low-code support.

SS&C Blue Prism needs better cost-effectiveness, object recognition, integration, learning resources, UI modernization, and flexible pricing.

There are many areas where ServiceNow leverages AI or machine learning to enhance the features.

Vishal Savajiani

Senior Analyst at DXC Technology

It lacks support for rollbacks in case of complex customer processes.

SiddharthZunjarrao

Associate Director at KPMG India

Historical data isn't as easily available as expected and it requires buying additional licenses for more features.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

For more quotes and insights, download the ServiceNow Now Platform report

It was not developed in a consumption-based manner, however, rather in a fixed-price licensing model that did not account for volumes.

Gavin Beckett

Intelligent Automation Solution Architect at Digiblu

For more quotes and insights, download the SS&C Blue Prism report

Setup Cost

ServiceNow's high licensing costs are offset by valuable functionalities, offering a good return on investment for organizations.

SS&C Blue Prism is cost-effective for large enterprises but expensive for smaller firms, especially compared to UiPath.

ServiceNow Now Platform is an expensive product.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

ServiceNow Now Platform falls within the more expensive tier of a product.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

The pricing model was not modern, as it wasn't designed on a consumption basis or as a service basis.

Gavin Beckett

Intelligent Automation Solution Architect at Digiblu

The licensing cost can be a bit expensive compared to its competitors.

Combs Peterson

Technical Lead at Astek

Overall, my experience with pricing, setup cost, and licensing is that for large organizations and medium organizations, it is very cost-effective.

Biwod Duncan

Account Manager at a manufacturing company with 5,001-10,000 employees

For more quotes and insights, download the SS&C Blue Prism report

Valuable Features

ServiceNow Now Platform offers incident management, automation, integration, low-code development, AI enhancements, and custom solutions for IT service management.

SS&C Blue Prism automates workflows efficiently, offering intuitive design, seamless integration, and scalability, saving time and reducing costs significantly.

The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.

SiddharthZunjarrao

Associate Director at KPMG India

The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

It is extremely powerful and very much customizable, which allows for quick building of solutions around it.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

The control room feature, which allows me to run and monitor the automation, is to be the most useful.

Gavin Beckett

Intelligent Automation Solution Architect at Digiblu

For more quotes and insights, download the SS&C Blue Prism report

Categories and Ranking

ServiceNow Now Platform

Ranking in Low-Code Development Platforms

9th

Ranking in Business Orchestration and Automation Technologies

17th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Rapid Application Development Software (14th), No-Code Development Platforms (3rd)

SS&C Blue Prism

Ranking in Low-Code Development Platforms

11th

Ranking in Business Orchestration and Automation Technologies

15th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Business Process Design (9th), Business Process Management (BPM) (10th), Process Automation (7th), Medical Insurance Claims Software (1st), Insurance Claims Processing (2nd), Document Management Software (5th), Intelligent Document Processing (IDP) (7th), Loan Management Software (1st), Document Automation Software (2nd), AI Customer Experience Personalization (5th), AI Finance & Accounting (4th)

Mindshare comparison

As of March 2026, in the Low-Code Development Platforms category, the mindshare of ServiceNow Now Platform is 2.4%, up from 2.2% compared to the previous year. The mindshare of SS&C Blue Prism is 1.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Low-Code Development Platforms Mindshare Distribution
Product	Mindshare (%)
ServiceNow Now Platform	2.4%
SS&C Blue Prism	1.5%
Other	96.1%

Low-Code Development Platforms

Featured Reviews

Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

Read full review

Biwod Duncan

Account Manager at a manufacturing company with 5,001-10,000 employees

Automation has saved thousands of hours by processing bulk data and managing emails efficiently

The best features SS&C Blue Prism offers include powerful automation, easy-to-use process flow, and excellent integration capabilities. Data manipulation and handling is very easy and user-friendly. It is very secure, especially in handling sensitive data such as credentials. One of my favorite features of SS&C Blue Prism that stands out is its seamless integration with various systems. This includes features such as load balancing, encryption, audit, and spying modes. The capability proves to be a significant advantage when automating tasks across different applications and platforms, which saves a lot of time. The email handling feature is spot-on, and we are able to automate these tasks easily, saving a lot of time. SS&C Blue Prism has positively impacted my organization as it can easily handle a large amount of data, being very scalable. It also saves time through automation of email. It saved a considerable amount of time, more than 5,000 hours of manual work so far. It saved a considerable amount of money as well. The costing metrics will improve largely. It also requires very little coding. Instead of hiring new people trained in a specific tool, we were able to manage this with the existing workforce with a few weekend classes.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Low-Code Development Platforms solutions are best for your needs.

See recommendations

884,933 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Government

10%

Manufacturing Company

University

Financial Services Firm

15%

Retailer

15%

Comms Service Provider

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	35

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	7

Questions from the Community

What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I find the tool to be quite affordable.

See all answers

What needs improvement with ServiceNow Now Platform?

I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...

See all answers

What is your experience regarding pricing and costs for SS&C Blue Prism?

My experience with the pricing, setup cost, and licensing of SS&C Blue Prism is that the licensing cost can be a bit expensive compared to its competitors, but the setup was straightforward and...

See all answers

What needs improvement with SS&C Blue Prism?

SS&C Blue Prism can be improved as it has no free trial software, which meant I could not learn it in my spare time. Also, the software looks like Windows 98 compared to other sleeker and newer...

See all answers

What is your primary use case for SS&C Blue Prism?

My main use case for SS&C Blue Prism is to automate end-to-end processes. I use SS&C Blue Prism Cloud to automate end-to-end processes, and with it, I can quickly scale up or down according...

See all answers

Comparisons

Microsoft Power Apps vs ServiceNow Now Platform

Compared 9% of the time

Pega Platform vs ServiceNow Now Platform

Compared 6% of the time

ServiceNow vs ServiceNow Now Platform

Compared 5% of the time

Unqork vs ServiceNow Now Platform

Compared 5% of the time

OutSystems vs ServiceNow Now Platform

Compared 4% of the time

More ServiceNow Now Platform Competitors

Alfresco vs SS&C Blue Prism

Compared 9% of the time

Pega Platform vs SS&C Blue Prism

Compared 4% of the time

FIS Commercial Lending Suite vs SS&C Blue Prism

Compared 4% of the time

Appian vs SS&C Blue Prism

Compared 4% of the time

Conga Composer vs SS&C Blue Prism

Compared 3% of the time

More SS&C Blue Prism Competitors

Product Reports

Buyer's Guide

ServiceNow Now Platform

February 2026

Download ServiceNow Now Platform product report

Buyer's Guide

SS&C Blue Prism

February 2026

Download SS&C Blue Prism product report

Also Known As

No data available

SS&C AWD

Overview

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

SS&C Blue Prism, renowned for its language capabilities and workflow design, supports detailed automation building, enhancing productivity. Despite some challenges like cost and limited integration, it offers substantial potential in automating diverse processes.

SS&C Blue Prism offers strong capabilities in document reading and a straightforward workflow design, making it accessible with basic BPM knowledge. Detailed automation design in the studio and effective monitoring in the control room are notable features. While facing higher costs and a steeper learning curve, it supports process mining and generative AI initiatives, crucial for industries aiming at transformation and activation services. Limited external system integration and lack of agile delivery encourage a strategic approach in its deployment.

What are the key features?

Strong Language Capabilities: Essential for document reading and interpretation.
Straightforward Workflow Design: Provides ease of use for individuals with basic BPM knowledge.
Detailed Automation Building: Design studio allows comprehensive workflow definitions and scenario planning.
Effective Monitoring: Control room supports detailed automation oversight.

What ROI should users expect?

Efficiency in Task Automation: Automates repetitive tasks in back-office services.
Enhanced Process Integration: Facilitates automation by integrating data inputs in insurance sectors.
Support for Process Mining: Aids in generative AI initiatives and process transformation.
Complex Project Management: Useful in managing large-scale migration projects.

SS&C Blue Prism finds its application across industries. In service industries, it automates repetitive tasks while supporting migration projects. Within the insurance sector, it helps automate claims handling and pricing by integrating data efficiently. Companies use it when transitioning processes, such as upgrading systems from older versions to new applications.

SS&C Technologies

Sample Customers

experian, beachbody, health partners

AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union

Buyer's Guide

SS&C Blue Prism vs. ServiceNow Now Platform

March 2026

Free Report: SS&C Blue Prism vs. ServiceNow Now Platform

Find out what your peers are saying about SS&C Blue Prism vs. ServiceNow Now Platform and other solutions. Updated: March 2026.

DOWNLOAD NOW

884,933 professionals have used our research since 2012.

See our SS&C Blue Prism vs. ServiceNow Now Platform report.

See our list of best Low-Code Development Platforms vendors and best Business Orchestration and Automation Technologies vendors.

We monitor all Low-Code Development Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.