

ServiceNow Now Platform and SS&C Blue Prism compete in business process automation, with distinct advantages. ServiceNow holds the upper hand with comprehensive service management, while SS&C Blue Prism leads in specialized robotic process automation.
Features: ServiceNow Now Platform offers integrated service management, workflow automation, and extensive configurability, making it suitable for IT operations and customer service. SS&C Blue Prism provides sophisticated robotic process automation, high scalability, and advanced process automation capabilities.
Room for Improvement: ServiceNow could enhance its user interface simplicity, streamline its integration capabilities, and reduce dependency on scripting. SS&C Blue Prism needs to improve its ease of use for non-technical users, reduce initial setup complexity, and enhance language capabilities beyond English for document processing.
Ease of Deployment and Customer Service: ServiceNow's cloud-based platform facilitates easy implementation and offers robust customer support, appealing to organizations favoring straightforward integration. SS&C Blue Prism, with its flexible deployment model, may require more initial technical configuration, catering to businesses with specific automation infrastructure needs.
Pricing and ROI: ServiceNow involves a significant initial setup cost, demonstrating strong ROI through workflow automation and cost savings over time. SS&C Blue Prism might have higher initial costs due to complex technical requirements, offering significant ROI for enterprises focused on extensive process automation.
| Product | Market Share (%) |
|---|---|
| ServiceNow Now Platform | 2.3% |
| SS&C Blue Prism | 1.2% |
| Other | 96.5% |


| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 3 |
| Large Enterprise | 34 |
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?
What benefits can be achieved?
In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
SS&C Blue Prism, renowned for its language capabilities and workflow design, supports detailed automation building, enhancing productivity. Despite some challenges like cost and limited integration, it offers substantial potential in automating diverse processes.
SS&C Blue Prism offers strong capabilities in document reading and a straightforward workflow design, making it accessible with basic BPM knowledge. Detailed automation design in the studio and effective monitoring in the control room are notable features. While facing higher costs and a steeper learning curve, it supports process mining and generative AI initiatives, crucial for industries aiming at transformation and activation services. Limited external system integration and lack of agile delivery encourage a strategic approach in its deployment.
What are the key features?
What ROI should users expect?
SS&C Blue Prism finds its application across industries. In service industries, it automates repetitive tasks while supporting migration projects. Within the insurance sector, it helps automate claims handling and pricing by integrating data efficiently. Companies use it when transitioning processes, such as upgrading systems from older versions to new applications.
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