Hyland OnBase Reviews

Name: Hyland OnBase
Brand: Hyland
Rating: 3.9 (13 reviews)

3.9 out of 5

13 reviews
100% willing to recommend

1,652 followers

What is Hyland OnBase?

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

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Hyland OnBase is the #5 ranked solution in top Enterprise Content Management solutions, #14 ranked solution in top Low-Code Development Platforms, and #19 ranked solution in BPM Software. PeerSpot users give Hyland OnBase an average rating of 7.8 out of 10. Hyland OnBase is most commonly compared to Informatica Intelligent Data Management Cloud (IDMC): Hyland OnBase vs Informatica Intelligent Data Management Cloud (IDMC). Hyland OnBase is popular among the large enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.

Helped 851,491 peers since 2012

Featured Hyland OnBase reviews

Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

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Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Mitchell Olinsky

Vice President of Enterprise Applications at GULF WINDS FEDERAL CREDIT UNION

I would rate Hyland OnBase an eight out of ten. It can do everything that is required. The tool is a powerful system that can serve any organization. The tradeoff is cost and complexity. You need to train multiple people because it is a complicated system. We had one person who was trained to use the system and once he left us, we were in a fix. So I would suggest having at least two to three people that are fully trained to use and administer the system.

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Hyland OnBase mindshare

Product category:

As of May 2025, the mindshare of Hyland OnBase in the Business Process Management (BPM) category stands at 0.4%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Management (BPM)

PeerResearch reports based on Hyland OnBase reviews

Type	Title	Date
Category	Business Process Management (BPM)	May 19, 2025	Download
Product	Reviews, tips, and advice from real users	May 19, 2025	Download
Comparison	Hyland OnBase vs Camunda	May 19, 2025	Download
Comparison	Hyland OnBase vs Apache Airflow	May 19, 2025	Download
Comparison	Hyland OnBase vs Automation Anywhere	May 19, 2025	Download

Title	Rating	Mindshare	Recommending
Informatica Intelligent Data Management Cloud (IDMC)	4.0	1.1%	93%	183 interviews Add to research
Camunda	4.1	20.9%	89%	76 interviews Add to research

Valuable Features

Hyland OnBase offers modular flexibility, enabling solutions tailored to business needs, with significant features like robust data security, audit trails, integration with tools like Salesforce and Outlook, and a low-code environment. It supports diverse business processes through features like advanced capture, workflows, and reporting. The platform is scalable, stable, and adaptable for various industries, providing seamless document and content management. Its flexibility and integration capabilities are emphasized by users across sectors.

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."
"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

Room for Improvement

Hyland OnBase needs improvements in its user interface and pricing model. The upgrade process and technical support can be challenging. There is a need for better integration with modern web technologies, enhanced OCR capabilities, and a more intuitive search functionality. Training requirements are extensive due to system complexity. Localization support, especially for languages like Arabic, could be improved. Issues with migration, reporting features, and monolithic architecture raise concerns for users seeking enhanced usability and cost efficiency.

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."
"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
"The application could potentially be more open-source, allowing integration with more solutions."

ROI

Many users have reported significant improvements in document management and workflow efficiencies after implementing this system. It has helped organizations reduce paper reliance and accelerate data retrieval processes, contributing to cost savings and enhanced operational productivity. The system's ability to integrate with existing software and its scalability was also highlighted as beneficial, supporting business growth without proportional cost increases.

Pricing

Hyland OnBase's pricing is considered high, with costs around $4,500 to $5,000 monthly, depending on the license type. Enterprises often incur additional fees with incremental implementations due to its modular nature. The solution is seen as worth the investment for its configuration-based approach and extensive capabilities. However, some suggest the pricing model could be improved, especially in regions like Latin America. Various license options are available, including concurrent, individual, and workflow licenses.

"The solution costs around $6,000 per month."
"The tool's price is high."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

Popular Use Cases

Organizations primarily utilize Hyland OnBase for managing documents, records, and content. It serves as a document manager and image repository for HR systems, financial institutions, and other enterprises. Users employ it for workflow automation, online form building, and integrating with DocuSign. Both on-premises and cloud deployments are common, with on-premises preferred for sensitive financial tasks. Customizations like MRM and ROI applications enhance its use, especially in healthcare domains.

Service and Support

Hyland OnBase technical support receives high praise for its availability, even on holidays, and is often rated seven or eight out of ten. However, there are concerns about additional costs for premium support and challenges in identifying the right contact. Occasionally, legal processes and negotiations are necessary for database modifications. Users express satisfaction despite occasional delays in ticket resolutions and the involvement of external vendors for enhanced support.

Deployment

Hyland OnBase's initial setup experience varied. Some found it quick and straightforward, completing in days to weeks. Others noted challenges due to configurations, legacy technology, and integrations, suggesting improvement in troubleshooting guides. Complexity depended on project scale, with larger setups taking months. Many emphasized the importance of involving the right individuals. Users appreciated the platform's flexibility for small-to-large-scale projects. Integrating APIs posed challenges, while vendor support aided complex deployments like custom workflows.

Scalability

Hyland OnBase offers excellent scalability, supporting both horizontal and vertical growth. It suits large businesses and handles growing user numbers effectively. Organizations report successful utilization with large document repositories and numerous users. Enterprise licenses mitigate user limitations. While cloud integration promises future cost reduction, currently, setup costs are significant. Transitioning to cloud could help manage these costs in future.

Stability

Hyland OnBase is praised for its stability by users who rarely encounter issues. Described as a strong and stable platform, it is low-maintenance and reliable. Users compare its reliability to a Windows application, noting that proper hardware setup ensures smooth operation without security or scalability problems. If installed on insufficient hardware, it may cause challenges. Users usually rate Hyland OnBase highly, appreciating its effectiveness in providing data security and traceability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Hyland OnBase Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Government

14%

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Insurance Company

University

Healthcare Company

Energy/Utilities Company

Educational Organization

Retailer

Non Profit

Real Estate/Law Firm

Construction Company

Wholesaler/Distributor

Hospitality Company

Media Company

Legal Firm

Performing Arts

Non Tech Company

Recreational Facilities/Services Company

Transportation Company

Comms Service Provider

Consumer Goods Company

Outsourcing Company

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Learn more about Hyland OnBase

Hyland OnBase was previously known as OnBase.

Hyland OnBase customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital