Hyland OnBase vs Salesforce Platform comparison

Hyland and Salesforce are both solutions in the Low-Code Development Platforms category. Hyland is ranked #13 with an average rating of 7.6, while Salesforce is ranked #6 with an average rating of 8.0. Hyland holds a 2.5% mindshare in LCDP, compared to Salesforce’s 4.7% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 89% of Salesforce users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

4,894 Views
1,126 Comparison Views

100% willing to recommend

Salesforce Platform

Read 97 Salesforce Platform reviews

6,230 Views
3,240 Comparison Views

89% willing to recommend

Hyland OnBase

Salesforce Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

Salesforce Platform and Hyland OnBase cater to businesses seeking robust software solutions for their operations. Salesforce Platform excels in customer relationship management, while Hyland OnBase is strong in enterprise content management.

Features: Users appreciate Salesforce Platform for its extensive CRM functionalities, integration capabilities, and analytics tools. On the other hand, Hyland OnBase is praised for its document management, workflow automation, and compliance features. While both platforms offer valuable features, Salesforce’s CRM tools stand out, whereas Hyland OnBase’s document management features are unrivaled.

Room for Improvement: Salesforce Platform users note the need for a more intuitive learning curve and better customization options. Conversely, users suggest Hyland OnBase could improve its integration with third-party applications and enhance user training resources. Both platforms have areas to refine, but the emphasis varies, with Salesforce focusing on user accessibility and Hyland on integration.

Ease of Deployment and Customer Service: Salesforce Platform is generally seen as easier to deploy, with comprehensive support services and a large community. Hyland OnBase's deployment complexity is mentioned more frequently, though its customer service is commendable. Salesforce offers a smoother deployment experience, while Hyland counters with strong support.

Pricing and ROI: Users indicate Salesforce Platform has a higher upfront cost but yields rapid ROI through its extensive features. Hyland OnBase, while potentially less costly initially, shows significant ROI over time, particularly in document management efficiencies. Users find Salesforce costly but justified by its capabilities, whereas Hyland OnBase is seen as a cost-effective, long-term investment.

To learn more, read our detailed Hyland OnBase vs. Salesforce Platform Report (Updated: December 2025).

Buyer's Guide

Hyland OnBase vs. Salesforce Platform

December 2025

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Low-Code Development Platforms

13th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (15th), Enterprise Content Management (6th)

Salesforce Platform

Ranking in Low-Code Development Platforms

6th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

PaaS Clouds (11th), Mobile Development Platforms (3rd), Rapid Application Development Software (6th), No-Code Development Platforms (2nd), Business Orchestration and Automation Technologies (13th)

Mindshare comparison

As of February 2026, in the Low-Code Development Platforms category, the mindshare of Hyland OnBase is 2.5%, up from 0.7% compared to the previous year. The mindshare of Salesforce Platform is 4.7%, down from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Low-Code Development Platforms Market Share Distribution
Product	Market Share (%)
Salesforce Platform	4.7%
Hyland OnBase	2.5%
Other	92.8%

Low-Code Development Platforms

Featured Reviews

reviewer1981395

Product owner at a computer software company with 10,001+ employees

Seamless data management enhances security while monolithic architecture and reporting need improvements

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns. Additionally, there could be more integration points with products Hyland has acquired, such as Alfresco and Nuxeo. Offering a trial version with basic features would allow users to experience the product before purchasing. I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.

Read full review

Sharmila-K

Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees

Integration processes improve but scripting requires effort

The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform.With the Salesforce Platform, I have minimal experience of approximately one and a half years. I get minimal exposure, once every three or two months, especially during holidays. The Salesforce Platform is connected to the cloud, which is beneficial. When it is integrated with different tools such as Microsoft BI Analytics, it helps us analyze much better. Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution. That is the only issue I see, but otherwise, I appreciate it.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"The product's initial setup phase is not difficult."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"Its most valuable aspect is its flexibility"

"The solution is very developed and we are not taking full advantage of its functionalities."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The solution's most valuable features are integration and flexibility."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

More Hyland OnBase pros

"The most valuable features of Salesforce are its level of customization and integration."

"he solution has improved over the years and the inputting of opportunity information is done a lot better and the GUI is good. The ability to customize dashboards and other elements was useful, we were able to move things around, for example, the forecasts. Most of the cells and input places were set, but we can customize the view and what we were looking at, such as on a daily, or weekly basis."

"It is a great platform. It's definitely an improvement from the GCP application that we were using previously."

"I like using the reports feature, but also the fact that we are able to have a smooth process when it comes to leads and opportunities."

"The entire solution is very customizable and you are able to add many functionalities."

"The standard sales and marketing tools that Salesforce provides on the platform are the most valuable."

"The stability has been great."

"They are already beginning to implement generative AI."

More Salesforce Platform pros

Cons

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"Software malfunctioning usually occurs when we receive documents from external sources."

"The application could potentially be more open-source, allowing integration with more solutions."

"The migration is a bit difficult in the tool."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"The solution’s initial setup is a little difficult."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

More Hyland OnBase cons

"It would be better if they can add more from the pricing and functionality perspective. It is very expensive. I would be more than happy if they drop the prices. From the licensing perspective, if they can add more functionality, I would be more than happy."

"It is on the expensive side, unfortunately."

"A company needs to carefully consider how they set up Salesforce in order to ensure it benefits them."

"They need an easy way of getting details and then adding to it and then being able to do it in a more simplified way"

"Sometimes it would be a little bit slow, however, it's manageable."

"There is a considerable effort required to load the data, involving processes like XML connections."

"I think that Salesforce can improve lead management when it comes to B2C. I would like to have more features specifically related to the B2C segment. The current process where you create a lead that's in the B2C segment and it creates an account makes no sense."

"One area that could use improvement is the approval mechanism in the authenticator, which is unstable."

More Salesforce Platform cons

Pricing and Cost Advice

"The tool's price is high."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"OnBase is reasonably priced."

"The solution costs around $6,000 per month."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"I don't know anything about its cost, but I'm sure it has got a nice little price tag that goes along with it."

"The price of Salesforce Platform is very expensive. There are other solutions that are similar that cost a quarter of what Salesforce Platform does, such as HubSpot."

"The cost of this solution depends on negotiations. It is somewhere between expensive and reasonable. There is always additional costs for consulting services. It's the kind of solution that requires consulting, but it is not a licensing cost. It is a consulting cost. It is CAPEX versus OPEX."

"It is a fair price for what it's offering, in comparison with other solutions that are available on the market."

"The solution is fairly priced."

"It is an expensive program."

"Costly, but it is the top product in SaaS/PaaS. Pricing is more for large to enterprise level companies."

"Pricing and license differ and depend on how much license you are purchasing from them."

More Salesforce Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Government

12%

Financial Services Firm

12%

Computer Software Company

Healthcare Company

Financial Services Firm

12%

Government

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	26
Large Enterprise	39

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

See all answers

What is your primary use case for Hyland OnBase?

I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.

See all answers

How would you choose between Microsoft PowerApps and Salesforce Platform?

I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...

See all answers

How does Salesforce Platform compare with Azure?

Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...

See all answers

Do you build applications using low-code or pro-code builders on Salesforce Platform?

At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...

See all answers

Comparisons

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Compared 10% of the time

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Compared 7% of the time

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Compared 7% of the time

SharePoint vs Hyland OnBase

Compared 7% of the time

Appian vs Hyland OnBase

Compared 3% of the time

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Oracle Application Express (APEX) vs Salesforce Platform

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Compared 9% of the time

Appian vs Salesforce Platform

Compared 7% of the time

Amazon AWS vs Salesforce Platform

Compared 7% of the time

Mendix vs Salesforce Platform

Compared 3% of the time

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Product Reports

Buyer's Guide

Hyland OnBase

January 2026

Download Hyland OnBase product report

Buyer's Guide

Salesforce Platform

January 2026

Download Salesforce Platform product report

Also Known As

OnBase

Salesforce1, Force.com, Salesforce App Cloud

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.

Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:

Application development: With low code, companies can build applications faster and automate their businesses.
Automation: The product can connect with Salesforce Genie, allowing employees to create seamless processes.
Security: The Shield component allows companies to secure their data and build applications.
Hyperforce: Companies have the option to scale globally and serve customers locally, providing secure, private, and agile solutions.
Einstein Intelligence: Organizations can utilize artificial intelligence (AI) to create personalized experiences for customers, potentially increasing companies’ growth.
Sandboxes: Salesforce Platform offers developers secure development environments where they can test, build, and deploy changes before rolling out final products.

Salesforce Platform Features

Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.

Mobile feature: The mobile feature of Salesforce Platform allows users to build applications for mobile as well as turn already-made apps into mobile apps instantly.
AI: Through AI, users are able to personalize their applications, utilizing the smart assistant of the platform (called Einstein). The creation of customized services for clients can drive engagement and scale customer experience.
Vision feature: The Vision feature also utilizes Einstein Platform, where users can take advantage of Einstein Prediction Builder, Bots, Vision, and Language to create AI-powered applications.
Data protection: Salesforce Platform offers a data protection feature called Salesforce Shield. With it, companies can monitor app and data use, automate security policies, run compliance audits, and encrypt sensitive data.
Privacy and identity feature: Salesforce Customer Identity is a feature for privacy that offers user access through a single login. The feature provides a seamless user experience while maintaining a high level of security.
Community feature: The community feature of the product offers a digital experience platform where companies can create secure portals, applications, and websites.
Builder feature: The application building feature of Salesforce Platform offers various ways for users to create apps, including through low-code builders and pro-code tools.

Salesforce Platform Benefits

The benefits of using Salesforce Platform include:

Compared to manual coding products, Salesforce Platform is simpler for beginner users who want to develop a product.
The tool requires a low amount of coding, making it a quick and agile way to develop applications.
The adaptable design of the platform offers multi-layered security which maintains data accessible to users while protecting it from outside sources.
The product can be incorporated with various platforms and coding languages for application development.
The platform can be used to create applications compatible with large database systems like MySQL and Oracle.
Salesforce Platform allows collaboration between users, as it offers simultaneous access to various users at the same time.
Salesforce Platform is compatible with desktop databases such as Microsoft Access.

Reviews from Real Users

A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.

Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.

Salesforce

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

ADP

Buyer's Guide

Hyland OnBase vs. Salesforce Platform

December 2025

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