Hyland OnBase vs OpenText Content Management comparison

Hyland and OpenText are both solutions in the Enterprise Content Management category. Hyland is ranked #6 with an average rating of 8.0, while OpenText is ranked #5 with an average rating of 9.0. Hyland holds a 5.2% mindshare in ECM, compared to OpenText’s 6.6% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

Hyland OnBase

Read 15 Hyland OnBase reviews

6,334 Views
3,294 Comparison Views

100% willing to recommend

OpenText Content Management

Read 22 OpenText Content Management reviews

5,170 Views
4,343 Comparison Views

96% willing to recommend

Hyland OnBase

OpenText Content Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 29, 2026

Hyland OnBase and OpenText Content Management compete in the enterprise content management category. Hyland OnBase appears to have the upper hand in customer support and flexible pricing, while OpenText Content Management is preferred for its advanced features and scalability.

Features: Hyland OnBase provides robust document management, workflow automation, and seamless integration options, suiting mid-sized businesses. OpenText Content Management offers advanced content services with AI capabilities, powerful analytics, and strong SAP integration, making it ideal for larger enterprises seeking sophisticated solutions.

Room for Improvement: Hyland OnBase could enhance its scalability and analytics capabilities. It may also expand its integration with more third-party applications. OpenText Content Management needs to simplify its deployment process and reduce its learning curve. Its customer service could also become more accessible.

Ease of Deployment and Customer Service: Hyland OnBase is praised for its straightforward deployment and responsive customer support, facilitating rapid implementation. OpenText Content Management has a more complex deployment process, requiring significant IT involvement but is well-suited for complex environments.

Pricing and ROI: Hyland OnBase offers competitive and clear pricing, delivering substantial ROI for small to medium businesses due to lower entry costs. OpenText Content Management, despite its higher cost, provides higher ROI for large enterprises that can utilize its advanced features, balancing setup costs with extensive capabilities.

To learn more, read our detailed Hyland OnBase vs. OpenText Content Management Report (Updated: April 2026).

Buyer's Guide

Hyland OnBase vs. OpenText Content Management

April 2026

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Helped 893,244 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Enterprise Content Management

6th

Average Rating

8.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (14th), Low-Code Development Platforms (14th)

OpenText Content Management

Ranking in Enterprise Content Management

5th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (13th)

Mindshare comparison

As of May 2026, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 5.2%, down from 6.7% compared to the previous year. The mindshare of OpenText Content Management is 6.6%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Mindshare Distribution
Product	Mindshare (%)
OpenText Content Management	6.6%
Hyland OnBase	5.2%
Other	88.2%

Enterprise Content Management

Featured Reviews

Abdul_Jabbar

Senior Software Engineer at Infosys

Automated workflows have transformed document handling and support daily approvals and billing

The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.

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Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

Has provided deep integration with business applications and supported full content lifecycle management

OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application. Without connecting to the leading application, for example SAP, you can navigate between all documentation, having a full 360-degree view of all information related to the process. This means that when you create some action regarding an object that has a connected document in the content management system, you can automatically see additional information connected, managed and controlled by the leading application, with automatic reflection in the document management system. This is a unique advantage that OpenText Content Management has, which is not found in the market. Another unique feature is the integration with Office 365, where you can work with different folders or binders in the document management system and connect to Teams in a simple way, making all this information available in the Teams you are working with. Digital Asset Management is a big part of the content management solution within OpenText Content Management, allowing full integration of all documentation, pictures, plans, and technical documentation if you have asset management inside SAP. It connects similarly to other modules of SAP but includes a special feature for asset management from a technical point of view and connects with the engineering department, providing the full life cycle from development through deployment to maintenance. This means you have the full life cycle from the beginning when you define the solution, construct it, and finally transfer it to maintenance to keep all information updated easily, avoiding risks and ensuring access to accurate information at the right moment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its most valuable aspect is its flexibility"

"The solution's most valuable features are integration and flexibility."

"I like the cloud and its integrability."

"OnBase provides high-value solutions for organizations with much less cost in comparison to other ECM solutions."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

More Hyland OnBase pros

"OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application."

"It's a very good solution."

"The engineering document management system is one of the most valuable features."

"We can configure the solution with any industry's products per customer requirements."

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

Cons

"Hyland OnBase could be improved in terms of service support response time."

"Hyland OnBase can be improved because Report Services is an additional license and should be included with the base product."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"Software malfunctioning usually occurs when we receive documents from external sources."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

More Hyland OnBase cons

"The solution should work better with partners and be more developer-friendly."

"A few years ago, it would have rated as a ten, but there was a shift to a new support platform that led to significant issues."

"We had some issues with scalability in the production. So, I would rate it a five out of ten."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"User interface needs improvement (at least in the version we are using, desktop client)."

"We are looking for new, advanced UI features. Currently, the UI does not look great."

"Compatibility with external source code management tools like RTC is missing. Improvement in analytics and machine learning would help in getting a more holistic view of content."

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

Pricing and Cost Advice

"The solution costs around $6,000 per month."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The tool's price is high."

"OnBase is reasonably priced."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The product is pricey."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"OpenText Extended ECM is an expensive solution."

"Both Open Text ECM and IBM File share are expensive."

"The total cost of the product will vary on the capabilities required"

"The solution is expensive."

More OpenText Content Management pricing and cost advice

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Top Industries

By visitors reading reviews

Government

11%

Financial Services Firm

11%

Healthcare Company

Computer Software Company

Manufacturing Company

11%

Government

11%

Financial Services Firm

11%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	4
Large Enterprise	11

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

See all answers

What needs improvement with Hyland OnBase?

Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.

See all answers

What is your primary use case for Hyland OnBase?

Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

OpenText Content Management has changed the licensing concept to one license that includes all features. Although this may make the final license price a little higher in the market, considering al...

See all answers

What needs improvement with OpenText Content Suite Platform?

There are some areas in OpenText Content Management that could be improved, particularly regarding the way you define and extend the solution with different metadata. Another important aspect is th...

See all answers

What is your primary use case for OpenText Content Suite Platform?

We are partners of OpenText Content Management in the area of content management and in another area of SAP solutions, with OpenText Content Management solution related to SAP platforms.

See all answers

Comparisons

IBM FileNet vs Hyland OnBase

Compared 6% of the time

SharePoint vs Hyland OnBase

Compared 6% of the time

Alfresco vs Hyland OnBase

Compared 6% of the time

OpenText Documentum Content Management vs Hyland OnBase

Compared 4% of the time

Microsoft Power Apps vs Hyland OnBase

Compared 3% of the time

More Hyland OnBase Competitors

Alfresco vs OpenText Content Management

Compared 12% of the time

SharePoint vs OpenText Content Management

Compared 10% of the time

IBM FileNet vs OpenText Content Management

Compared 8% of the time

OpenText Documentum Content Management vs OpenText Content Management

Compared 6% of the time

OpenText Content Manager vs OpenText Content Management

Compared 4% of the time

More OpenText Content Management Competitors

Product Reports

Buyer's Guide

Hyland OnBase

May 2026

Download Hyland OnBase product report

Buyer's Guide

OpenText Content Management

April 2026

Download OpenText Content Management product report

Also Known As

OnBase

OpenText Content Suite Platform, OpenText Core Share

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Hyland OnBase vs. OpenText Content Management

April 2026

Free Report: Hyland OnBase vs. OpenText Content Management

Find out what your peers are saying about Hyland OnBase vs. OpenText Content Management and other solutions. Updated: April 2026.

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