Hyland OnBase vs OpenText Content Management comparison

Hyland and OpenText are both solutions in the Enterprise Content Management category. Hyland is ranked #6 with an average rating of 7.6, while OpenText is ranked #5 with an average rating of 9.0. Hyland holds a 5.7% mindshare in ECM, compared to OpenText’s 8.0% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

Hyland OnBase

Read 17 Hyland OnBase reviews

5,162 Views
2,787 Comparison Views

100% willing to recommend

OpenText Content Management

Read 22 OpenText Content Management reviews

4,223 Views
3,590 Comparison Views

96% willing to recommend

Hyland OnBase

OpenText Content Management

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Executive SummaryUpdated on Dec 28, 2025

Hyland OnBase and OpenText Content Management are two competitors in the enterprise content management space. OpenText Content Management has a slight advantage due to its comprehensive feature set.

Features: Hyland OnBase offers robust workflow automation, seamless integration, and strong data security features. OpenText Content Management provides superior content analytics tools, advanced document storage capabilities, and deep integration with leading applications like SAP and Office 365.

Room for Improvement: Hyland OnBase could enhance its content analytics capabilities, user interface customization, and scalability of certain features. OpenText Content Management may benefit from simplifying its deployment process, improving the intuitiveness of certain workflows, and reducing setup costs for smaller organizations.

Ease of Deployment and Customer Service: Hyland OnBase offers a straightforward deployment with solid customer support, appealing to companies needing quick implementation. OpenText Content Management requires a more complex deployment but offers comprehensive customer service options suitable for larger enterprises.

Pricing and ROI: Hyland OnBase is noted for its competitive pricing and strong ROI, appealing to budget-conscious organizations. OpenText Content Management comes with higher initial setup costs but offers potential for high ROI through its advanced features and scalability.

To learn more, read our detailed Hyland OnBase vs. OpenText Content Management Report (Updated: March 2026).

Buyer's Guide

Hyland OnBase vs. OpenText Content Management

March 2026

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Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Enterprise Content Management

6th

Average Rating

8.2

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (14th), Low-Code Development Platforms (15th)

OpenText Content Management

Ranking in Enterprise Content Management

5th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (12th)

Mindshare comparison

As of March 2026, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 5.7%, down from 6.7% compared to the previous year. The mindshare of OpenText Content Management is 8.0%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Mindshare Distribution
Product	Mindshare (%)
OpenText Content Management	8.0%
Hyland OnBase	5.7%
Other	86.3%

Enterprise Content Management

Featured Reviews

Arjurn Dakash

Project Manager at Deloitte

Workflow automation has transformed case management and reduced errors across our processes

Hyland OnBase is a great tool for document storage and retrieval, automating business processes using workflow, and building applications in WorkView. It saves a lot of time, reduces human errors, and is very cost-effective. Hyland OnBase has drastically improved our business processes and made everyone's jobs easier. Hyland OnBase is a fantastic system that does a lot for my organization. We use it for indexing and storing documents as the main reason we use Hyland OnBase, but it also has many features that we use every day. Workflows are the most common way that our employees interact with Hyland OnBase. We also ingest thousands of documents every day, and with our continued rate of growth, we do not see Hyland OnBase having any trouble handling the added traffic. It is very scalable. The best features Hyland OnBase offers include workflows, document retention and security, document ingesting and indexing, and document retrieval and storage. The user-friendly interface makes it very easy to use and provides a smooth learning curve for new users. Workflow is used to quickly and easily configure and improve business processes. We also have automation through workflow, which saves time and cost. Reporting dashboards allow us to create useful reports to keep personnel informed, making data-driven decisions easier. While we have grown a lot over the past five years, Hyland OnBase has allowed us to maintain our existing workflows rather than hiring additional employees, requiring fewer employees thanks to Hyland OnBase. Since Hyland OnBase is our central repository for all documents, our documents are more secure, allow greater work flexibility, especially for remote work, are more easily accessible, and are smarter. It has changed the way we as a company work. Through workflow automation, we have been able to save a lot of time, with forty to fifty-five percent of time being saved currently.

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Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

Has provided deep integration with business applications and supported full content lifecycle management

OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application. Without connecting to the leading application, for example SAP, you can navigate between all documentation, having a full 360-degree view of all information related to the process. This means that when you create some action regarding an object that has a connected document in the content management system, you can automatically see additional information connected, managed and controlled by the leading application, with automatic reflection in the document management system. This is a unique advantage that OpenText Content Management has, which is not found in the market. Another unique feature is the integration with Office 365, where you can work with different folders or binders in the document management system and connect to Teams in a simple way, making all this information available in the Teams you are working with. Digital Asset Management is a big part of the content management solution within OpenText Content Management, allowing full integration of all documentation, pictures, plans, and technical documentation if you have asset management inside SAP. It connects similarly to other modules of SAP but includes a special feature for asset management from a technical point of view and connects with the engineering department, providing the full life cycle from development through deployment to maintenance. This means you have the full life cycle from the beginning when you define the solution, construct it, and finally transfer it to maintenance to keep all information updated easily, avoiding risks and ensuring access to accurate information at the right moment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"OnBase provides high-value solutions for organizations with much less cost in comparison to other ECM solutions."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The product's initial setup phase is not difficult."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

More Hyland OnBase pros

"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."

"We can configure the solution with any industry's products per customer requirements."

"It is a very stable system, and we are using it to store billions of customer documents which are readily available for search and browsing."

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"Scalability is great. We can extend areas horizontally and vertically."

"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."

Cons

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"For my case, there should be a cleaner, easy-to-use change management and migration tool, which would be great."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."

"Software malfunctioning usually occurs when we receive documents from external sources."

"As the system grows in terms of number of modules, features, and functionality, options can be confusing and they can conflict with other options that you enable."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

More Hyland OnBase cons

"User interface needs improvement (at least in the version we are using, desktop client)."

"The solution's performance, stability, and consistency could be improved."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"The initial setup can get really complicated, and it takes time."

"The architecture needs improvement, as it's complex."

"The solution needs to improve the user interface."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."

Pricing and Cost Advice

"The solution costs around $6,000 per month."

"OnBase is reasonably priced."

"The tool's price is high."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"OpenText Extended ECM is an expensive solution."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"The total cost of the product will vary on the capabilities required"

"The product is pricey."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The solution is expensive."

"The tool's pricing is confusing to the end customer."

More OpenText Content Management pricing and cost advice

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Top Industries

By visitors reading reviews

Government

11%

Financial Services Firm

10%

Healthcare Company

Computer Software Company

Government

12%

Manufacturing Company

11%

Financial Services Firm

10%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	4
Large Enterprise	11

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

See all answers

What needs improvement with Hyland OnBase?

Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.

See all answers

What is your primary use case for Hyland OnBase?

Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...

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What is your experience regarding pricing and costs for OpenText Content Suite Platform?

OpenText Content Management has changed the licensing concept to one license that includes all features. Although this may make the final license price a little higher in the market, considering al...

See all answers

What needs improvement with OpenText Content Suite Platform?

There are some areas in OpenText Content Management that could be improved, particularly regarding the way you define and extend the solution with different metadata. Another important aspect is th...

See all answers

What is your primary use case for OpenText Content Suite Platform?

We are partners of OpenText Content Management in the area of content management and in another area of SAP solutions, with OpenText Content Management solution related to SAP platforms.

See all answers

Comparisons

IBM FileNet vs Hyland OnBase

Compared 7% of the time

Alfresco vs Hyland OnBase

Compared 7% of the time

SharePoint vs Hyland OnBase

Compared 6% of the time

OpenText Documentum Content Management vs Hyland OnBase

Compared 5% of the time

Informatica Intelligent Data Management Cloud (IDMC) vs Hyland OnBase

Compared 4% of the time

More Hyland OnBase Competitors

Alfresco vs OpenText Content Management

Compared 13% of the time

SharePoint vs OpenText Content Management

Compared 11% of the time

IBM FileNet vs OpenText Content Management

Compared 9% of the time

OpenText Documentum Content Management vs OpenText Content Management

Compared 6% of the time

OpenText Content Manager vs OpenText Content Management

Compared 4% of the time

More OpenText Content Management Competitors

Product Reports

Buyer's Guide

Hyland OnBase

March 2026

Download Hyland OnBase product report

Buyer's Guide

OpenText Content Management

March 2026

Download OpenText Content Management product report

Also Known As

OnBase

OpenText Content Suite Platform, OpenText Core Share

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Hyland OnBase vs. OpenText Content Management

March 2026

Free Report: Hyland OnBase vs. OpenText Content Management

Find out what your peers are saying about Hyland OnBase vs. OpenText Content Management and other solutions. Updated: March 2026.

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