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Hyland OnBase vs OpenText Content Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hyland OnBase
Ranking in Enterprise Content Management
6th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
Business Process Management (BPM) (15th), Low-Code Development Platforms (12th)
OpenText Content Management
Ranking in Enterprise Content Management
4th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
22
Ranking in other categories
Content Collaboration Platforms (12th)
 

Mindshare comparison

As of January 2026, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.0%, down from 6.6% compared to the previous year. The mindshare of OpenText Content Management is 8.4%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
OpenText Content Management8.4%
Hyland OnBase6.0%
Other85.6%
Enterprise Content Management
 

Featured Reviews

reviewer1981395 - PeerSpot reviewer
Product owner at a computer software company with 10,001+ employees
Seamless data management enhances security while monolithic architecture and reporting need improvements
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns. Additionally, there could be more integration points with products Hyland has acquired, such as Alfresco and Nuxeo. Offering a trial version with basic features would allow users to experience the product before purchasing. I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.
Alejandro Stromer - PeerSpot reviewer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
Has provided deep integration with business applications and supported full content lifecycle management
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application. Without connecting to the leading application, for example SAP, you can navigate between all documentation, having a full 360-degree view of all information related to the process. This means that when you create some action regarding an object that has a connected document in the content management system, you can automatically see additional information connected, managed and controlled by the leading application, with automatic reflection in the document management system. This is a unique advantage that OpenText Content Management has, which is not found in the market. Another unique feature is the integration with Office 365, where you can work with different folders or binders in the document management system and connect to Teams in a simple way, making all this information available in the Teams you are working with. Digital Asset Management is a big part of the content management solution within OpenText Content Management, allowing full integration of all documentation, pictures, plans, and technical documentation if you have asset management inside SAP. It connects similarly to other modules of SAP but includes a special feature for asset management from a technical point of view and connects with the engineering department, providing the full life cycle from development through deployment to maintenance. This means you have the full life cycle from the beginning when you define the solution, construct it, and finally transfer it to maintenance to keep all information updated easily, avoiding risks and ensuring access to accurate information at the right moment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's most valuable features are integration and flexibility."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"Its most valuable aspect is its flexibility"
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace."
"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"It's a very good solution."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"Most of our customers are very fond of the upgraded smart user interface."
"The engineering document management system is one of the most valuable features."
 

Cons

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."
"Software malfunctioning usually occurs when we receive documents from external sources."
"The migration is a bit difficult in the tool."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"The solution’s initial setup is a little difficult."
"The cost of the product could be improved."
"A few years ago, it would have rated as a ten, but there was a shift to a new support platform that led to significant issues."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"More out-of-the-box automation features should be added to OpenText Extended ECM."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."
"OpenText Extended ECM's user interface could be improved."
 

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"The solution costs around $6,000 per month."
"The tool's price is high."
"OnBase is reasonably priced."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"The product is pricey."
"The tool's pricing is confusing to the end customer."
"The solution is expensive."
"Both Open Text ECM and IBM File share are expensive."
"OpenText Extended ECM is an expensive solution."
"The total cost of the product will vary on the capabilities required"
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Top Industries

By visitors reading reviews
Government
12%
Financial Services Firm
12%
Computer Software Company
8%
Healthcare Company
8%
Government
13%
Manufacturing Company
11%
Financial Services Firm
8%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise8
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise4
Large Enterprise11
 

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?
I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...
What needs improvement with Hyland OnBase?
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...
What is your primary use case for Hyland OnBase?
I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText Content Management has changed the licensing concept to one license that includes all features. Although this may make the final license price a little higher in the market, considering al...
What needs improvement with OpenText Content Suite Platform?
There are some areas in OpenText Content Management that could be improved, particularly regarding the way you define and extend the solution with different metadata. Another important aspect is th...
What is your primary use case for OpenText Content Suite Platform?
We are partners of OpenText Content Management in the area of content management and in another area of SAP solutions, with OpenText Content Management solution related to SAP platforms.
 

Also Known As

OnBase
OpenText Content Suite Platform, OpenText Core Share
 

Overview

 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Hyland OnBase vs. OpenText Content Management and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.