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OpenText Content Management pros and cons

Vendor: OpenText

4.0 out of 5

22 reviews
96% willing to recommend

Pros & Cons summary

OpenText Content Management offers flexibility with customization and simplifying deployment for diverse business needs. It integrates with SAP, Salesforce, and SharePoint, enhancing document management. Though powerful in search and scalability, concerns include pricing, stability, support, and a complex initial setup. Comprehensive permissions and security aid compliance, but the annotation tool lags behind competitors. Scalability challenges and system load affect performance during peak hours.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

OpenText Content Management offers robust integration capabilities with other applications such as SAP, SuccessFactors, and Salesforce, allowing users to manage documents seamlessly across platforms.

Scalability and flexibility are notable strengths, enabling horizontal and vertical extension to accommodate growing needs.

Core Share feature facilitates secure document sharing with external parties like auditors or vendors without granting access to the entire system.

Permissions, security models, and metadata tagging are significant features that enhance document categorization and information management within OpenText Content Management.

Version control and business workspace integration with SAP and OpenText provide precise control over document access and organization.

CONS

Initially, there can be stability issues influenced by the system usage, document quantity, and peak hour load.

Pricing and performance require improvement, which are crucial factors.

Support response times are ineffective, and staff may lack adequate knowledge.

The annotation tool is challenging compared to other tools like Hyland OnBase.

Issues with scalability have been noted, impacting the production environment.

OpenText Content Management Pros review quotes

Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

Sep 17, 2025

OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application.

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Practice Director at a outsourcing company with 51-200 employees

Feb 14, 2025

The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace.

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Senior Solution Architect at Freeport LNG Development, L.P.

Jun 10, 2024

The engineering document management system is one of the most valuable features.

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OpenText Content Management

Free Report: OpenText Content Management Reviews and More

Learn what your peers think about OpenText Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

893,244 professionals have used our research since 2012.

reviewer2297793

Technical Lead at a financial services firm with 51-200 employees

Oct 20, 2023

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help.

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Kathiravan Rajendran

Systems Admin Consultant at Pacific Life

Oct 20, 2023

Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping.

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Senior Account Manager at Syntergy

Oct 20, 2023

The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM.

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Nagaraj Appavoo

Team lead at Air Products

Oct 20, 2023

The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document.

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reviewer2297748

Systems Analyst at a university with 10,001+ employees

Oct 20, 2023

Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful.

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Operational Support Analyst at Pacific Life

Oct 20, 2023

Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for.

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reviewer2297802

Team lead at a manufacturing company with 10,001+ employees

Oct 20, 2023

WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to.

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OpenText Content Management Cons review quotes

Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

Sep 17, 2025

A few years ago, it would have rated as a ten, but there was a shift to a new support platform that led to significant issues.

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Practice Director at a outsourcing company with 51-200 employees

Feb 14, 2025

The cost of the product could be improved.

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Senior Solution Architect at Freeport LNG Development, L.P.

Jun 10, 2024

More out-of-the-box automation features should be added to OpenText Extended ECM.

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OpenText Content Management

Free Report: OpenText Content Management Reviews and More

Learn what your peers think about OpenText Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

893,244 professionals have used our research since 2012.

reviewer2297793

Technical Lead at a financial services firm with 51-200 employees

Oct 20, 2023

When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product.

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Kathiravan Rajendran

Systems Admin Consultant at Pacific Life

Oct 20, 2023

We had some issues with scalability in the production. So, I would rate it a five out of ten.

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Senior Account Manager at Syntergy

Oct 20, 2023

OpenText Extended ECM's user interface could be improved.

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Nagaraj Appavoo

Team lead at Air Products

Oct 20, 2023

The solution's performance, stability, and consistency could be improved.

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reviewer2297748

Systems Analyst at a university with 10,001+ employees

Oct 20, 2023

The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge.

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Operational Support Analyst at Pacific Life

Oct 20, 2023

A dashboard with information would be nice to see.

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reviewer2297802

Team lead at a manufacturing company with 10,001+ employees

Oct 20, 2023

The initial setup can get really complicated, and it takes time.

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Show 10 more reviews (out of 21)

Product Categories

Product Categories

Enterprise Content Management

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Product Categories

Product Categories

Enterprise Content Management

Content Collaboration Platforms

Popular Comparisons

Popular Comparisons

SharePoint vs OpenText Content Management

Hyland OnBase vs OpenText Content Management

Adobe Experience Manager vs OpenText Content Management

Box vs OpenText Content Management

CTERA Enterprise File Services Platform vs OpenText Content Management

Alfresco vs OpenText Content Management

Dropbox Business - Enterprise vs OpenText Content Management

IBM FileNet vs OpenText Content Management

OpenText Documentum Content Management vs OpenText Content Management

Office 365 vs OpenText Content Management

OpenText Content Manager vs OpenText Content Management

ShareFile vs OpenText Content Management

Oracle WebCenter vs OpenText Content Management

Microsoft OneDrive for Business vs OpenText Content Management

Egnyte vs OpenText Content Management

See all alternatives

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