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OpenText Content Management pros and cons

Vendor: OpenText
4.0 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

OpenText Content Management offers robust integration capabilities with other applications such as SAP, SuccessFactors, and Salesforce, allowing users to manage documents seamlessly across platforms.
Scalability and flexibility are notable strengths, enabling horizontal and vertical extension to accommodate growing needs.
Core Share feature facilitates secure document sharing with external parties like auditors or vendors without granting access to the entire system.
Permissions, security models, and metadata tagging are significant features that enhance document categorization and information management within OpenText Content Management.
Version control and business workspace integration with SAP and OpenText provide precise control over document access and organization.

CONS

Initially, there can be stability issues influenced by the system usage, document quantity, and peak hour load.
Pricing and performance require improvement, which are crucial factors.
Support response times are ineffective, and staff may lack adequate knowledge.
The annotation tool is challenging compared to other tools like Hyland OnBase.
Issues with scalability have been noted, impacting the production environment.
 

OpenText Content Management Pros review quotes

it_user688572 - PeerSpot reviewer
Solutions Manager at a consultancy with 201-500 employees
Jul 27, 2017
Simplicity to roll out, features available, customization options.
it_user738363 - PeerSpot reviewer
OpenText Consultant at a consultancy with 10,001+ employees
Sep 17, 2017
The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc.
MS
Solution Architect at a tech services company with 51-200 employees
Jul 1, 2018
An SAP user can store documents directly into OpenText without a connector.
Learn what your peers think about OpenText Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user1413330 - PeerSpot reviewer
Senior Manager Strategic Alliances and Customer Relations, SAP Enterprise Applications at a computer software company with 10,001+ employees
Sep 6, 2020
Most of our customers are very fond of the upgraded smart user interface.
AC
Tech lead/Solution architect/Team manager at a tech services company with 501-1,000 employees
Oct 4, 2020
It's a very good solution.
RM
Business Systems Analyst at SoCalGas
Oct 20, 2023
Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it.
JL
Records Specialist at Holly Energy Partners LP
Oct 20, 2023
We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful.
reviewer2297748 - PeerSpot reviewer
Systems Analyst at a university with 10,001+ employees
Oct 20, 2023
Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful.
VijaySharma - PeerSpot reviewer
VP Sales at Syntergy
Oct 20, 2023
OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information.
Robbie Spencer - PeerSpot reviewer
Manager at Syntergy
Oct 20, 2023
The tool's most valuable features are document storage, security, and compliance.
 

OpenText Content Management Cons review quotes

it_user688572 - PeerSpot reviewer
Solutions Manager at a consultancy with 201-500 employees
Jul 27, 2017
User interface needs improvement (at least in the version we are using, desktop client).
it_user738363 - PeerSpot reviewer
OpenText Consultant at a consultancy with 10,001+ employees
Sep 17, 2017
Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours.
MS
Solution Architect at a tech services company with 51-200 employees
Jul 1, 2018
We are looking for new, advanced UI features. Currently, the UI does not look great.
Learn what your peers think about OpenText Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user1413330 - PeerSpot reviewer
Senior Manager Strategic Alliances and Customer Relations, SAP Enterprise Applications at a computer software company with 10,001+ employees
Sep 6, 2020
The architecture needs improvement, as it's complex.
AC
Tech lead/Solution architect/Team manager at a tech services company with 501-1,000 employees
Oct 4, 2020
Pricing could be improved and the stability or the performance needs improvement, which is very important.
RM
Business Systems Analyst at SoCalGas
Oct 20, 2023
I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them.
JL
Records Specialist at Holly Energy Partners LP
Oct 20, 2023
There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better.
reviewer2297748 - PeerSpot reviewer
Systems Analyst at a university with 10,001+ employees
Oct 20, 2023
The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge.
VijaySharma - PeerSpot reviewer
VP Sales at Syntergy
Oct 20, 2023
The solution needs to improve the user interface.
Robbie Spencer - PeerSpot reviewer
Manager at Syntergy
Oct 20, 2023
The solution should work better with partners and be more developer-friendly.